InterContinental Hotels Group Stay Forum - HI Sunspree Resorts Aruba




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MikeMargolis
Nov 16, 07, 2:21 pm
Well, I was there on business, but since there's been nothing recent, I thought I'd report.

The hotel is, well, tired. They're updating, but it's still tired. I waited in line almost a half an hour (in the Priority Club line, which was the shorter one) for check in at 4:00pm, my luck for my plane having arrived at "check in time."

I was there in November at $108/night. Wow, cheap for a resort in almost high season.

My room was spacious, but, like I said, tired. Old furniture, old drapes, old safe, old room. (I was in the middle building, the Bonaire.)

Every room has a balcony and water view, as far as I could tell.

The pool was very nice, and the hotel is on the beach. Water is Caribbean Blue, and nice and warm. Sand is smooth and rockless, nice for a New Englander. No waves to speak of, but the beach goes out quite a ways before getting over your head. They were dredging the seaweed out this morning, that was a nice touch. Plenty of water sports and snorkeling and fishing expeditions right from the hotel.

Food at the hotel was mediocre and best, there are 100 restaurants within walking distance across the street, movie theater, shopping, etc... I would avoid the all-inclusive option at this facility, as there is plenty of good and fair priced food practically on premises.

The hotel is located in the "high rise" district, away from the major shopping area. You can take a taxi ($10 to shopping or $20 to airport, fixed prices), or the local bus for $1.30 to shopping, not sure how much to the airport.

People are lovely, everyone speaks English, and most speak Spanish too.

Don't bother to exchange your US$ for the Aruba $, everybody takes dollars and most prices are quoted in dollars. I took 200 Guilders out at the ATM Machine at the airport, and then tried to pay my taxi with it when I got to the hotel. "Why did you exchange money, can you pay me in dollars?" So, I exchanged it back.

Anyway, a little old, but they're fixing it up, and the price sure was right.


Radioman
Nov 16, 07, 3:18 pm
Hi Mike,
Thanks for the report.

vietbet
Jan 29, 09, 10:55 pm
Just finished 5 days at the HI Sunspree Aruba

Rooms
Tired is an understatement. Think better than Motel 6, not as good as Days Inn. Of course keep in mind that it is a 3 star property, not a 5 star.

Staff

All over the board, bellman are great, front desk ranges from disinterested to downright surley. There was a problem with my reservation (got downgraded instead of upgraded), when I asked to call the Platinum Elite Desk at Priority Club, I was told to get out of line, go buy a phone card, and call at the pay phone. Asked the front desk one evening "what time does the spa open" , no eye contact, no response, wait ten seconds ask again. The guy says he heard me the first time, then says " I have no idea what time it opens or closes, and walks away to the back room.

Concierge

Comically bad. Can barely make a dinner reservation. Took over an hour to send a fax. I had only a spotty internet signal in room, when I called down I was told they only guarantee the lobby and the balcony for the paid wireless service. When I asked for an extension cord (no power on the balcony), I was told to take a cab to a hardware store and buy one.

It seems to me that resorts that have both inclusive as well as regular guests have high drink prices. Perhaps it is to give the inclusive people some sense of value.

One thing that rubbed me the wrong way was their insistance that everyone should wear a wristband stating their status. I cut mine off right away, which apparently is a major no no. My feeling is that its not my responsibility to control their inventory. It would be bad enough to wear one if you are an inclusive guest, but I am not about to wear one and then pay cash for everything. Reminded me of these bus tours to Las Vegas, and the people wearing buttons.


freeflyin
Jan 30, 09, 6:28 am
We had a similar experience,but the value of the AI on 15K points lessened our disappointment and we were in Aruba in January after all!

I agree that the front desk staff is awful though-there was not a single person there that was helpful and many were simply rude and could not care less that they were the ones making the mistakes.We were also downgraded and had to really work hard to get it corrected.

All in all though,we will probably not return here unless we see reports of improvements here on FT and elsewhere.





http://www.flyertalk.com/forum/intercontinental-hotels-priority-club-inter-continental-ambassador/806843-points-question-stay-hi-sunspree-aruba.html

vietbet
Feb 2, 09, 6:15 pm
We had a similar experience,but the value of the AI on 15K points lessened our disappointment and we were in Aruba in January after all!

I agree that the front desk staff is awful though-there was not a single person there that was helpful and many were simply rude and could not care less that they were the ones making the mistakes.We were also downgraded and had to really work hard to get it corrected.

All in all though,we will probably not return here unless we see reports of improvements here on FT and elsewhere.




I was tempted to write a letter to the GM, but I am afraid he might give me some free nights.




http://www.flyertalk.com/forum/intercontinental-hotels-priority-club-inter-continental-ambassador/806843-points-question-stay-hi-sunspree-aruba.html



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