Hilton HHonors - diamond benefits for family

Hello,
I booked my wife and daughters at the London tower bridge for a 4 night axon award. Unfortunately, I won;t be with them. I was told they would NOT receive my diamond benefits(ie lounge access). Is this correct? Any suggestions would be appreciated.
Thanks
Howinus

My wife has not had a problem in the 2 times we've done it. I made the reservation in my name, she showed up to check in, making sure she was alone at the desk and was given a nice upgrade. If your daughter is standing next to her at check in and the room is for 2, they are more likely to figure out that you are not with them.

As long as the reservation is in your name and she is added to it, she will. IF you make the reservation in her name she will not. I often put my wife will check in I will be on a later flight.

It's up to the hotel, if you aren't going to be there. My experience is that they typically give benefits anyway.

It's up to the hotel, if you aren't going to be there. My experience is that they typically give benefits anyway.

Agreed. My wife calls the hotel no later than a couple days before check-in and asks them to add my HH number. She has never had a problem getting Diamond benefits, even when traveling on business and getting a convention rate.

Totally depends on the hotel. They should not receive them if you are not there, but most places don't care and will give them to you.

I've had a couple hotels tell the wife when she was checking in I had to stop by the front desk when I arrived for the breakfast, points, etc to show I was staying there, but that's the exception.

There are no suggestions to be offered, benefits are for the member, not reservations made by the member so don't make a fuss if they don't get them.

I booked for my parents and didn't have a problem.

As long as the reservation is in your name and she is added to it, she will. IF you make the reservation in her name she will not. I often put my wife will check in I will be on a later flight.


London (and many other European) hotels have very tough fire prevention restrictions which impact the number of occupants in any given room.

You therefore need to be careful with showing both your wife and daughter, as well as yourself on the reservation as the hotel may want to charge you for a larger room.

I booked a room once for my wife in Jamaica. They gave her all kinds of trouble - though there was a fruit basket in her room that they couldn't take back!

Hello,
I booked my wife and daughters at the London tower bridge for a 4 night axon award. Unfortunately, I won;t be with them. I was told they would NOT receive my diamond benefits(ie lounge access). Is this correct? Any suggestions would be appreciated.
Thanks
Howinus

Just have them check in and say you will be in later if asked

Although we all want to be helpful and give suggestions that operate within the rules, remember posts (questions) and situations like this when you (or a fellow Diamond) are denied an upgrade and come here to complain/vent/rant and asks your fellow forumers what's reasonable compensation.

Hello,
I booked my wife and daughters at the London tower bridge for a 4 night axon award. Unfortunately, I won;t be with them. I was told they would NOT receive my diamond benefits(ie lounge access). Is this correct? Any suggestions would be appreciated.
Thanks
Howinus

On several different occasions, I have given Award stays to my son and daughter. When not in the member's name, they have to be booked by telephone with HHonors. On each occasion, without asking, they have been given upgrades to the Executive Floor and lounge access or an upgraded room and breakfast vouchers. This has been at the London Hilton on Park Lane, Conrad Bangkok, Hilton Phuket and the HHV. I am a Diamond member but each time did not expect any benefits for them. So your wife and daughter may be lucky.

Although we all want to be helpful and give suggestions that operate within the rules, remember posts (questions) and situations like this when you (or a fellow Diamond) are denied an upgrade and come here to complain/vent/rant and asks your fellow forumers what's reasonable compensation.

^

I couldn't have said it any better myself! I completely agree with your post. We always talk about dilluting the benefits and this is a perfect example. If the Elite is staying as well, I have no issue. However, when and upgrade and/or lounge access is denied or unavailable to an actual Elite because a Diamond booked a room for his wife/girlfriend/child/parent/neighbor/sister's-husband's-aunt's-neighbor's-child, is unfair to the Elite who EARNED the status.