bmi diamond club - Downgrade Refund

Early this year I redeemed some miles and cash booking two first class flights on SAA for November. As the 1st class service has been dropped on SAA I wasnt suprised when in August I was asked to phone the call centre to arrange a downgrade to Biz. All proceeded smoothly and I was informed that the appropriate miles and cash would be refunded within 14 days. The miles were refunded to my BMI account within a few days but it was only last week that I realised I had never had the cash refunded.

So I called the call centre, expecting to have a difficult call, but after the standard membership number, address, DofB start to the conversation I explained that I was due a refund and hadnt received it. To my surprise, the lady on the other end simply said that she would arrange for the payment to be made. She didnt want to know the reservation number and had no other queries to make - it was if she knew instantly I had never been paid what I was due.

Am I being overly suspicious here or did BMI have no intention of issuing my refund unless I chased it?

You're being overly suspicious I reckon, I've never had a problem getting cash refunds from them.

You're being overly suspicious I reckon, I've never had a problem getting cash refunds from them.

Same here. The refunds team in the UK are very good indeed. If there is a problem, it will be that the call centre haven't informed them of the need for a refund.

I had exactly the same enforced SAA downgrade from F to biz, and in my case the excess miles and (credit card) cash were refunded without any delay or problem. The whole process was done by a lovely lady (with a nice thick Derbyshire accent) from the revenue management department.

I had exactly the same enforced SAA downgrade from F to biz, and in my case the excess miles and (credit card) cash were refunded without any delay or problem. The whole process was done by a lovely lady (with a nice thick Derbyshire accent) from the revenue management department.

Me too, again without any problem. Cash and miles refunded very smoothly by Heather in Diamond Travel.^

The biggest disappointment is no longer being able to do our Xmas SA trip in F.:td:

Yup - sounds like a call centre problem then. I never got to speak to anyone in the UK - probably my big mistake in all this :td: