JetBlue TrueBlue - Can I get a refund instead of a credit?

Not a FF question, but didn't know where to post this.....

I've got a Jet Blue ticket for Thanksgiving week. NY to Florida.

Due to a death in the family last week, Thanksgiving is off and I figure I've got to cancel the ticket, pay the fee and have a Jet Blue credit. Not great for me since I rarely travel on Jet Blue. Have not contacted Jet Blue yet.

Tonight I got an email from JB that my flight has changed. On another airline, this once happened and because if was their change I had the option to cancel for a refund, not just a credit.

Here, the change is just under a half hour, but I'd really prefer a refund, rather than a credit. Am I within my rights to cancel with a refund for a change that's under a half hour?

I don't know if I can cancel based on a family member's death, he wasn't a legal relative and the "relations" are too complicated to explain.

Thanks!

the only time I've received a refund from Jet Blue was in a case of bad weather when they gave passengers a chance to cancel their flight without a penalty and offered full refund.

Other than that I think the True Blue credit is as much as they'll offer you.

--Russ

Sorry to hear about the death. Jersey is right, and all you'll be offered is a TrueBlue credit. However, it can't hurt to write in to "Speak Up" on jetblue.com and explain the situation. Do NOT even mention the 30-minute change...hours is one thing, not 30 minutes. They might feel sorry and offer a refund due to the death and travel plans being affected by that. Either way, you are from NYC and I know you said you don't use jetBlue that often, but if you are stuck with the credit, you have about 15 months to use it (they are really more generous than a year) and if you don't have a need to - you can always use it for a friend or family member, since that credit IS transferrable.

Thanks for the feedback and thank you for the condolences.

I'll contact them and tell them it's due to a death in the family. I can provide proof of death if they want, however, I can't legally prove the relationship. (it's my mother's SO of over 20 years) So I'll see how it goes.

Appreciate the input.