JetBlue TrueBlue - Given Compensation for arriving on time!




Mr. Vker
Sep 18, 07, 6:28 am
Last Saturday we had our first Jet Blue experience. We flew IAD-JFK-AUA. I LOVED the Direct TV although we lost it 1/2 way or so to Aruba. They left the movie channels on for free.

When checking in at IAD, we were told the IAD-JFK leg was delayed 3 hour mechanical. We had a 3 hour layover in JFK, but still would not make our flight. No additional flights to AUA were scheduled until the next day.

They worked us into an 8:55 flight to JFK that would arrive 5 mins before departure to AUA. They held the other flight and we simply walked from one gate, across the "cul de sac" at JFK onto the AUA flight and took off.

I was getting concerned on arrival at AUA. All luggage had come out except for the 4 of us and a few other that were on the IAD flight. The belt had been turned off and they started having us fill out baggage claims. THEN the guys radio squawked that they had found "a few more bags" and everyone on the IAD flight watched their luggage come out on the belt. ^ As a 6' 5" 280 pound fellow, I can tell you that buying off of the rack is difficult for me. I was thrilled to see my bags!.

I am sure people simply going to JFK were inconvenienced and others may have had delayed connections. They would deserve compensation. However, we arrived on time. I got an email today that everyone in our party will receive a $50 credit towards a future flight.

I never refuse compensation, but I certainly didn't expect it in this case.


JetBlueFA
Sep 18, 07, 8:56 am
Glad that they where able to hold the flight for you and get your luggage transfered to the AUA flight in JFK so quickly! I hope you have a great time in Aruba. The flights to AUA, BDA, CUN, and SJU operate outside of the DirecTv coverage area hence we leave the movies on so customers will have something to watch. I've only operated to BDA and i'm pretty sure that the XM does still work.

As for the compensation I do believe it was for the original flight being delayed 3 hours because of mechanical reasons.

Mr. Vker
Sep 18, 07, 9:29 am
Glad that they where able to hold the flight for you and get your luggage transfered to the AUA flight in JFK so quickly! I hope you have a great time in Aruba. The flights to AUA, BDA, CUN, and SJU operate outside of the DirecTv coverage area hence we leave the movies on so customers will have something to watch. I've only operated to BDA and i'm pretty sure that the XM does still work.

As for the compensation I do believe it was for the original flight being delayed 3 hours because of mechanical reasons.

It was our first time on Jet Blue and we had a great experience. The drive to Dulles is a chore, but we already decided to use Blue again for our trip to Aruba in 2008.

I agree the comp was for the IAD-JFK portion being delayed. We were going to have a layover someplace and I am sure some people deservec compensation. My point was that we arrived in Aruba as scheduled with no real stress. I was was very surprised to get some $$$.


JerseyVics
Sep 18, 07, 9:28 pm
as soon as I earn another free round trip I'm taking the whole family to Aruba for the first time!

glad they held the flight for you, the folks I flew with from BOS to JFK connecting to IAD weren't so lucky, even though the FA's tried really hard... seems like in my case the ground crew dropped the ball, for some reason we were holding for 15 mins on the tarmac for the gate to be ready.


--Russ

jetBlueNYFL
Sep 18, 07, 11:50 pm
Is everyone going to Arbua in 2008!? :D I might be going for the first time (via Blue, of course) in May! I hear it is beautiful there.

Jersey, how long ago was that? Why route IAD-JFK-BOS when jetBlue flies IAD-BOS n/s 6x.

JetBlueFA
Sep 19, 07, 7:35 am
Is everyone going to Arbua in 2008!? :D I might be going for the first time (via Blue, of course) in May! I hear it is beautiful there.

Nope, I'm heading to Cancun in March instead of Aruba. It was between the 2 and the parents have never been to Mexico

JerseyVics
Sep 19, 07, 7:04 pm
Jersey, how long ago was that?


March

JetBlue FA, if Cancun is anything like Tijuana I doubt I'd wanna take my folks there, lol

--Russ :D

JetBlueFA
Sep 19, 07, 8:49 pm
March

JetBlue FA, if Cancun is anything like Tijuana I doubt I'd wanna take my folks there, lol

--Russ :D

Trust me, that's what I said, but who am I to complain against going to a nice warm destination with tons of scantily clad college co-ed's ^^? They're fully aware that's Spring Break...

Seat13c
Sep 20, 07, 8:46 am
Trust me, that's what I said, but who am I to complain against going to a nice warm destination with tons of scantily clad college co-ed's ^^? They're fully aware that's Spring Break...

Who's up for a JetBlue Do in March? :D



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