jetBlueNYFL
Aug 16, 07, 1:48 pm
Aside from the current two active threads, I thought this was worthy of a new one, because it is the FIRST time I have experienced something like this.
Long story short, I flew JFK-FLL with a PBI-JFK return last week. I needed to change my return from FLL to arrive in NY earlier - enough to justrify paying the $25 fee, but PBI only had 11:45am, 6:40pm and my flight at 8:30pm! A 7-hour time window with no flights!!! After 45 minutes on the phone with them at 1am, really angry at 2 stupid supervisors, I was able to change it with a complicated process and only paying the $25. Katrina, the phone agent is the one and only reason why I did not lose my tempor - she was great! She totally understood my frustration and thought outside the box to find a new supervisor who would make the change for me, especially after a 3 hour ground delay on the flight down.
I wrote in to SpeakUp to complain (first complaint for me to jetBlue) and a few days later (today) received a voicemail on my cell phone from a lady in customer service. She agreed that my loyalty does not call for the inconvenience I faced, and issued me a $75 voucher. Keep in mind, I was flying on an award ticket!!!
So, the supervisor screwed up big time by not making me happy in the first place (which jetBlue is known for). I wouild NEVER ask to change airports except under conditions like those - a major lack of flights during the day and a huge delay the night before.
It's things like that which keep my so loyal to this great airline.
Long story short, I flew JFK-FLL with a PBI-JFK return last week. I needed to change my return from FLL to arrive in NY earlier - enough to justrify paying the $25 fee, but PBI only had 11:45am, 6:40pm and my flight at 8:30pm! A 7-hour time window with no flights!!! After 45 minutes on the phone with them at 1am, really angry at 2 stupid supervisors, I was able to change it with a complicated process and only paying the $25. Katrina, the phone agent is the one and only reason why I did not lose my tempor - she was great! She totally understood my frustration and thought outside the box to find a new supervisor who would make the change for me, especially after a 3 hour ground delay on the flight down.
I wrote in to SpeakUp to complain (first complaint for me to jetBlue) and a few days later (today) received a voicemail on my cell phone from a lady in customer service. She agreed that my loyalty does not call for the inconvenience I faced, and issued me a $75 voucher. Keep in mind, I was flying on an award ticket!!!
So, the supervisor screwed up big time by not making me happy in the first place (which jetBlue is known for). I wouild NEVER ask to change airports except under conditions like those - a major lack of flights during the day and a huge delay the night before.
It's things like that which keep my so loyal to this great airline.