ThaiTaff
Aug 11, 07, 10:23 pm
Flying Harbin to Bangkok with a delay out of Harbin, Asiana were outstanding
The groundstaff handed me my boarding pass at the exit of the plane in Seoul, rushed me to transfer and got me on the plane in 10 minutes.
Arrived in Bangkok, no luggage. Asiana groundstaff at Bangkok assisted me wonderfully in the lost and found tracked my bag and discovered that Asiana had routed it on China Southern via Shanghai. They arranged another cart drove me to the carousel and retrieved my bag 30 minutes after we had made the first entry into the lost and found.
Very attentive bilingual flight staff and a wonderful solution to a tricky problem. The initial delay in Harbin was probably because of North Korean or the Chinese airforce doing something so I forgive and forget that.
Overall outstanding handling of a tricky situation.:):)
The groundstaff handed me my boarding pass at the exit of the plane in Seoul, rushed me to transfer and got me on the plane in 10 minutes.
Arrived in Bangkok, no luggage. Asiana groundstaff at Bangkok assisted me wonderfully in the lost and found tracked my bag and discovered that Asiana had routed it on China Southern via Shanghai. They arranged another cart drove me to the carousel and retrieved my bag 30 minutes after we had made the first entry into the lost and found.
Very attentive bilingual flight staff and a wonderful solution to a tricky problem. The initial delay in Harbin was probably because of North Korean or the Chinese airforce doing something so I forgive and forget that.
Overall outstanding handling of a tricky situation.:):)