Hilton HHonors - Incorrect Points Posting

Back in January, I was credited points for a stay that wasn't mine. Not sure how it happened, but recently it happened again. Strangely enough, when I click on "efolio" it shows a bill in my name with my address. However, I never stayed at either place, never even had a reservation.

Has this happened to anyone else? Ethical issues (whether to keep the points) aside, should I be concerned that there is someone out there impersonating me? I have not noticed any false charges on my credit cards, but I suppose it is possible that someone has applied for cards in my name.

I have had this happen once, I posted about it on here and was then contacted through PM by someone from Hilton. We communicated about it through email and they wanted to confirm some information (like my social security number, a few credit cards numbers, my mother's maiden name) which I gave to them since they said they were from the Diamond Desk.

Ever since then I seem to be racking up the HH points from all sorts of exotic locations I have never been to... :D


No seriously, the first part is true. I confirmed my HH# and they confirmed that the front desk agent at the property keyed the incorrect HH#. They apologized about it but I am pretty sure that they left the points in my account.

I think other FTers have also had stays post that they did not make... I don't know how you would search for it but it is in one of these threads.

I think in most cases when they call to make sure everything is on the up and up, the points (or possibly the stay credit) are left in the account.

I would call just to rule out identity theft. If they let you keep the points, yay. If not, oh well... they weren't really yours to begin with. :)

I think I'd check my credit card statements for any stays I received points for in this kind of situation, to start. The repetition is what is strange - I could see someone tickling the keys absent-mindedly, but January and then a half year later... hmmm!