Australia, New Zealand & the South Pacific - Air Tahiti Nui Upgrade? Help

Hello -

My husband and I are booked to fly ATN from LAX to PPT, PPT to SYD, and SYD back to LAX in January 2008, and we learned the other day that ATN has had some significant schedule changes that affect our entire trip. We basically lose a whole day in Sydney, have to rebook our hotel in Moorea, etc. It's a mess. I have spoken with a reservations manager, and a supervisor on the phone, both of whom denied me an upgrade to business class to make up for the mess they're created. While they worked with us to change our flights and make our itinerary work (it's still not great), I feel like they need to show some sign of goodwill! Is there no way to get an upgrade - should I be speaking with someone in particular at another office to make this happen? Please advise what I can do - they don't seem to care at all about their passengers!

Thanks!

I don't think they're obliged for anything other than to reaccommodate you onto more-suitable flight schedules (and they've given plenty of notice). Otherwise they can offer you a refund. No way you're getting an UG out of it.

Every winter and summer, all airlines make a great amount of schedule changes. As stated earlier, they had given notice a while before, it did happen to me that my flight schedule was change few days before my depature, and only found out at the airport, My fault for giving the wrong phone number.
Did you read their Terms,
Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
Those terms come from the Warsaw Convention.

...they don't seem to care at all about their passengers!

..

Of course they care about their passengers... otherwise they wouldn't have advised you of the changes!