American Express Membership Rewards - Amex Plat FHR poor service

Is it me or has Amex Platinum's travel service gone down hill lately? I've been trying to call them now for a few days - first I am told they now only work 8am - 7pm. I've since tried to call them during lunchtime and I get a constant engaged tone on their line! I wonder what I'll do when it comes to renewal time?

Has anyone else experienced such poor service in the UK?

Is it me or has Amex Platinum's travel service gone down hill lately? I've been trying to call them now for a few days - first I am told they now only work 8am - 7pm. I've since tried to call them during lunchtime and I get a constant engaged tone on their line! I wonder what I'll do when it comes to renewal time?

Has anyone else experienced such poor service in the UK?

I have an ICC card, but with service through the UK. It can sometimes be a considerable wait before you get to talk with someone, depending on the time of day. I have yet to get an engaged tone, but certainly usually have to join a queue.

There are some advantages to being in a small market, I suppose.

The Finnish Platinum Travel/Concierge service has always answered by the second ring; no queues and no answering machines...

Cheers,
T.