MilesBuzz! - Involuntary carrier change due to delay: double-dipping possible?

Hi,

A family member is in BKK at the moment and was scheduled to fly to LHR via HKG.

BKK-HKG-LHR all on CX (credited onto JL)

The CX flight has been delayed by 95 minutes which means that she wouldn't be able to make her connection to LHR (next flight leaves 9 hours or so later).

CX have rebooked her onto a TG flight to BKK which will give her enough time for her connection to LHR.

After searching on these forums, seems that most posts on here are about involuntary route changes. What I'd like to know exactly is if she is entitled to get credit on both oneworld and *A programs in this scenario.

I think that she would have credited the TG flight to her NH card (no status) at the gate which should credit properly if the CX agent has rebooked her into the appropriate booking class. Question is, will she be able to credit the TG flight onto her JL card (Sapphire status)? The only reason why she flew via HKG with CX was to maintain her Sapphire status.

Many thanks for replies,

Nippon_UK

It all depends on the airline.

On United for example, I have been able to "double dip" on several occasions...

The original flight will normally not post automatically since she was not actually on the flight.

She should make sure she has her frequent flier number on the second reservation.

She should then call into the first airline and tell them she was involuntarily rerouted and would like credit for her original routing.

Hopefully, they will give her the credit.

You may also want to check out the specific airline forum here to see what people say about this scenario.

William

I had the opposite experience. Not only didn't get to double dip. Didn't get credit on either airline. This was from TPA to SAN. Was booked on UA & switched to CO. No one would give me credit. Bummer.

If it was AA, there would be no problem getting credit for the original flight. I've never used JL's program. Can't hurt to try.

QL

In most cases should be able to get the double credit (by showing a different card for the carrier flown), but likely to not credit automatically per original carrier.

For this reason I keep a small card in my wallet listing all my FFP #s (which cover all alliances and some non-alliance airlines), so I can always try for the double.

I can only speak of US airlines, but I have been in this situation several times on several different combinations of airlines, I have never had a problem getting credit for both my original itinerary and the itinerary actually flown. In such situations I have always just waited until after the flight and sent an email to the airline I was originally booked on and they have always credited the miles.

I had the opposite experience. Not only didn't get to double dip. Didn't get credit on either airline. This was from TPA to SAN. Was booked on UA & switched to CO. No one would give me credit. Bummer.

This is totally contrary to my own experience. At the very least you should have gotten credit on CO provided you sent in your boarding passes or gave them your CO FF# when checking in. Usually when I've been rebooked at the last minute on another carrier it is full fare or close to it. In some case you even earn class of service bonuses.

As far as United providing credit for original routings, I've always been able to simply call and within 10 minutes I have credit for the flights I was originally booked on. I'd doubt it has anything to do with status when you consider I'm only bottom tier (2P) on United.

A slightly different twist to this:

Airlines A and B are both U.S. Airlines. I got a business class international ticket on airline A. They cancelled the flight and put me on airline B. I called airline B and asked them to put my account number fot that airline's mile program on the reservation. In order to convince them to do this, I had to explain that this would be the only way I could access information on and changes to my flights online on their website. Done. Sure enough, I received miles from airline B for flights paid for by miles from airline A.

In addition, they downsized the plane for the return flight and asked for people to voluntarily bump. I did this for two consecutive days. (They had only one flight a day.) The Buenos Aires Hilton is very nice when the airline pays for it. I actually made a profit miles wise, because I was bumped up a class on the way home. The $600 flight credit per bump wasn't bad, either, and made up for the fact that they delayed my luggage for three days.