Air New Zealand Air Points - Air New Zealand has asked us to survey passengers such as yourself ...

Anyone else recived this, came right after my trip with Kiwi Flyer to London:

Research Solutions <airtravelsurveys@resolutions.co.nz> to me
show details May 14 (13 hours ago)

Dear valued Air New Zealand Passenger,


This invitation comes to you from independent market research company Research Solutions Ltd.

Air New Zealand has asked us to survey passengers such as yourself about their experiences and expectations of flying with Air New Zealand so that they can learn how to serve travellers better.

This survey takes the form of two parts - if you click on the link immediately below, your internet browser should open up at a short online questionnaire which we hope you will be able complete for us - it should take about 2 minutes to complete.

After you have flown with Air New Zealand in the near future, we would then like to send you a second survey, in around two weeks time – this survey will take slightly longer to complete, around 10 minutes.

http://www.dataplus.co.nz/cgi-bin/ssweb9.exe?f=prepost+MQUWV

The survey responses will be completely confidential, and both Air New Zealand and ourselves really appreciate your feedback.

Kind regards

Mike Taylor

Research Solutions Ltd

09 5380500

www.researchsolutions.co.nz

tht

Just clicked the link, and it refers to my upcoming flight, maybe this is a followup to my Grab a seat flight in 2 weeks time, my question is whats in it for me? At least BMI will give miles for this type of thing...

tht

Nothing in it for you unfortunately. I've had 3 or 4 of those surveys since December for various things, e.g. food/services in the Koru Club; elite status questions; phones/internet access on planes; etc.

I got the same email and am checking it out with Air NZ in case it is a phishing attempt (without going into details past survey invitations from Air NZ were quite different). I haven't got an answer yet from Air NZ. I'll post when I hear back.

As ajnz posted, no miles for completing NZ surveys. Sometimes they'll put into draw to win something (flights, wine, rugby tickets) but often will go into such draws following NZ international flights even when no survey.

I got the same email and am checking it out with Air NZ in case it is a phishing attempt (without going into details past survey invitations from Air NZ were quite different). I haven't got an answer yet from Air NZ. I'll post when I hear back.I didn't have this particular survey but the ones in the past have come from the same address.

I was vaguely concerned about phishing, but then I realised it was sent to an email address only registered with NZ; and they quoted my Airpoints # and my name, which is unlikely for any phisher to know.

Also I did get an email back from Air NZ later about it.

Good to see phishing awareness is getting better - working in the IT/ITC/Internet industry myself it is always interesting to see people learning lessons :).

I've had a few of these too from that address. However the link was to a much better designed survey page.

they quoted my Airpoints # and my name

My email, like the OPs, has neither name or airpoints #.

Update - Air NZ confirms it is a genuine survey.

My email, like the OPs, has neither name or airpoints #.

I don't have an Air NZ FFP# so they could not include one.

Now call me tight, but I don't really see why I should give up my time to give feedback and receive nothing in return. My time = $$$, why does my employer have to pay for my advice and Air NZ who I pay for services get it for free.

I have helped out BMI and SAS in the last 2 years with advice on their services and in both cases been rewarded.

BMI gave me Miles (500, then 2000 for the follow up), while SAS gave me a keyring, and then a metal SAS credit card holder when they sent me a follow up survey.

What do other think about this, on one had it is helping myself to help Air NZ, but on the other hand, I am not currently a shareholder and feel I should be compensated for my input.

What do others think?

tht

One could argue, why should the owners of Flyertalk, who no doubt profit from your sage advice and posts which help attract more visitors and thus advertising revenue, receive your valuable time for nothing?

If you don't want your opinion to go towards possibly developing a better airline, then delete the email and move on..

Air NZ don't always listen, and even when they do may not always agree with me. However, they have made many changes in response to customer feedback (some of which I'm grateful for) and so I generally don't mind giving such feedback.

OTOH airlines (and other companies) do need to be careful about surveys - garbage in garbage out (misleading or leading questions), some surveys can be damaging (eg long-winded for no reward, leading questions, poor multiple choices, unclear questions, etc).

I agree with nz_crew here. It's like voting in elections - if you choose not to vote, then you have no right to complain about the makeup of the eventual government.

I always fill out surveys and forms of companies whose services I use. If they don't know a) what's wrong with their products and services, and b) what new products and services their customers want, then they can only speculate with regard to future plans and improvements. I pay for flights and accommodation and will always try and give some feedback - even if it's simply "everything was fine".

If you feel you ought to be compensated for your time, then as nz_crew says - just delete the email. At the end of the day it's 15 minutes of your time tops. Given the amount of time some people here spend on Air New Zealand airplanes, I would have thought it was worth that relatively small chunk out of your day.

One could argue, why should the owners of Flyertalk, who no doubt profit from your sage advice and posts which help attract more visitors and thus advertising revenue, receive your valuable time for nothing?

If you don't want your opinion to go towards possibly developing a better airline, then delete the email and move on..

I think you have taken my post slightly out of context, I am not saying I want paying for my advise, that would cost Air NZ allot more than a 1000 miles etc..

And in terms of FT, I get allot from FT, and having worked for a .com I know the costs involved with running a website. I am not really sure how you can compare a website that provides me with a "Free" service, which gives me access to information that allows me to improve the quality of my life in terms of travel, to an Airline that both I and my employer pay for it's services?

While I am as keen as any to help develop a better project, I am also of the opinion that in a market economy where information is key, that it is an asset that should be valued. And I also think that having made a token payment to receive the information may make management listen to it a bit better.

If you want an example of a very bad use of customer surveying, search the BMI forum, when BMI made many changes (they are no going back on a year or so down the line) they claimed to have surveyed 10,000 customers, however none of their elites, who are on FT seem to have been surveyed, my point, customers who collect air-miles (Air$) with an airline are likely to fly with them regularly, ones who don't are likely to choose by cost alone.

tht

I agree with nz_crew here. It's like voting in elections - if you choose not to vote, then you have no right to complain about the makeup of the eventual government.

I always fill out surveys and forms of companies whose services I use. If they don't know a) what's wrong with their products and services, and b) what new products and services their customers want, then they can only speculate with regard to future plans and improvements. I pay for flights and accommodation and will always try and give some feedback - even if it's simply "everything was fine".

If you feel you ought to be compensated for your time, then as nz_crew says - just delete the email. At the end of the day it's 15 minutes of your time tops. Given the amount of time some people here spend on Air New Zealand airplanes, I would have thought it was worth that relatively small chunk out of your day.

I don't agree here, in terms of elections I have always been to the polls when I was entitled to (I was UK based), However I have never voted for any party, I have chosen to spoil my ballot paper rather than to compromise and vote for a lesser of 2 or 3 evils. But I don't complain, I take action. Where I vote, is with my tax $'s. Hence I currently live and work in NZ and not the UK.

I will allays give feedback and point out where a service is below expectations, and where appropriate seek suitable recompense.

Where the service offered by a company does not meet my requirements I will find an alternative, as with elections I will vote with my feet and $'s.

Also please note that what I am talking about is at a corporate level, and in this case the survey was being undertaken by an external organisation (which in itself is an issue, given that they passed on not only my contact details, but also my travel plans.). When it comes to individual employees I am always very keen to praise great service, or offer constructive advise if I have been less than satisfied.

I guess for me its the fact that Air NZ pay an external organisation to do the survey, and offer me nothing to participate (when the real value is in the information not the collection of it) that gets to me.

Ironic that posting on here has probably taken me longer than filling in both first and follow up survey would have done, but that's life I guess!

tht

These are stupid surveys, that are only filled in by a certain type of personality and am surprised they are still being conducted.

Perhaps thats why Air Zealand relied on the government along with many other airlines to bail them out.

Perhaps an investmnet in a better marketing team for Air Zealand would produce better surveys (none like this one) and better quality television comercials

Welcome to Flyertalk, mark1260. It's coherent, logical well-argued posts such as yours that we sorely need.

Enjoy your time here!

Beautifully put, nz_crew :D

Beautifully put, nz_crew :D

Indeed mad_atta:)