pickinp
Apr 20, 07, 8:05 am
I received an email yesterday notifiying me that there was a schedule change to flights I had booked last week for my vacation in July (oma-mke-rdu). The change would result in a 3 hour layover in MKE. I called the number supplied in the email and asked if I could change my reservation to the earlier flight(which I actually prefer, but was more expensive when I originally booked the flights), which would only have a 2 hour layover, without having to pay a penalty. I had to hold for about a minute, but the rep came back and said that she would put us on the 6 am flight! ^ This flight also happens to be Signature Service, where the later flight was not. This is the type of customer service (along with the new flights into RDU) that will keep me coming back to Midwest.