Air New Zealand Air Points - SQ*null in Air NZ Boarding Pass - why?

Hi all,

This is going to be my Air New Zealand flight after a long time, and it seems that they have changed a lot in terms of online boarding passes etc. since my last flight with them!

I am flying CHC-AKL and WLG-CHC. My CHC-AKL flight are Flexi Savers (T), while my WLG-CHC flight are Smart Savers (K). I am crediting the miles for the CHC-AKL flight to Singapore Airlines Krisflyer (SQ told me T fares are mileage accruable). I am currently without status on SQ KF.

When I did the online checkin and printed the boarding pass, for my CHC-AKL flight, on the top right corner, it says "Airpoints", and at the bottom right corner, it writes there "SQ*null [membership no]."

For my WLG-CHC flight, it writes on the top right corner "Nil Airpoints", but at the bottom right corner, it writes there "SQ*B [membership no]"

I am concerned about my CHC-AKL boarding pass, in the sense what does the "null" in SQ*null means? Does it mean "no status" or "no miles"?

The reason I went for the Flexi Savers is because I wanted the miles for that flight!

It's funny I wrote this e-mail to Air New Zealand Online Help, their reply was, they don't know!

Any advice? Thanks!

When you check-in for your flights ask if SQ KF No is loaded.

Recently flew with a friend who is TG*G, online BP showed no FF details. Whereas my BP showed NZ status and No.

BP's was reprinted in Koru Lounge with both just showing FF status.

The flight was credited to our FF a/c's.

Thanks WLG Base!

Do you suggest me doing that at the Fast Bag Drop area? Or do I have to go into the normal check-in queue again?

Either. Sometimes the queues at the Fast Bag Drop are just as long as normal check-in.

Other option is to ring NZ Reservations and get them to check if SQ KF No is loaded.

When you check-in for your flights ask if SQ KF No is loaded.

Recently flew with a friend who is TG*G, online BP showed no FF details. Whereas my BP showed NZ status and No.

BP's was reprinted in Koru Lounge with both just showing FF status.

The flight was credited to our FF a/c's.

That was me. I just got back from CHC for my Easter break. Yes, my BP doesn't show my memership number at all, I checked both with the NZ call centre and also at the airport. I was told, my number is in their system,so I don't have to worry about it, the airport check-in agent also told me only Star Alliance members can check-in online for NZ flights, which it is a bit odd. But anyway, after two days from the flights, I have seen the points have been credited to my TG account, which is a main thing. So as long as they have got my membership number in their system then I'm not worried. And I think something wrong with their system of their online checkin,which doesn't show the memership number.

I don't think it's an online bug - atleast not entirely. I've not used online checkin; but I have many boarding passes from NZ domestic/tasman/intl flights that just show 'NZ*G FQTV NZ' and no FF number.

It seems to be very normal for their boarding passes, regardless of checkin method (kiosk, agent, online). If it showed NO status/FF number at all, then I'd suggest there is a problem.

I don't think it's an online bug - atleast not entirely. I've not used online checkin; but I have many boarding passes from NZ domestic/tasman/intl flights that just show 'NZ*G FQTV NZ' and no FF number.

It seems to be very normal for their boarding passes, regardless of checkin method (kiosk, agent, online). If it showed NO status/FF number at all, then I'd suggest there is a problem.

Yes, this seems to be normal for NZ. If you have NZ or star alliance status, the status level is displayed on your boarding pass but NOT your FF number.

No idea why "*null" would print, though - that sounds like a bug with the system.

I don't think it's an online bug - atleast not entirely. I've not used online checkin; but I have many boarding passes from NZ domestic/tasman/intl flights that just show 'NZ*G FQTV NZ' and no FF number.

It seems to be very normal for their boarding passes, regardless of checkin method (kiosk, agent, online). If it showed NO status/FF number at all, then I'd suggest there is a problem.

and

If you have NZ or star alliance status, the status level is displayed on your boarding pass but NOT your FF number.

Actually with the BP's now issued with OLCI the FF number is also included after the status

Jeff

Hey, thanks for all the helpful responses above!

Actually with the BP's now issued with OLCI the FF number is also included after the status

Jeff

Jeff, do you know if my SQ*null [membership no.] is just another way of saying I have no status on SQ? If so, I wouldn't be worried. But if the "null" means "no miles for SQ", I will be very concerned, because the reason I went for the Flexi Savers is because I wanted the miles! (well, the price of Smart Savers is quite high already then, so I figure with the relatively smalerl gap the miles is worth it!)

My other non-mileage accruable flight (K class), shows SQ*B [membership no.] though! I assume the B stands for "Blue"?

Thanks again lots!

Jeff, do you know if my SQ*null [membership no.] is just another way of saying I have no status on SQ? If so, I wouldn't be worried

I would assume so as there is a separate area (above depart) which will state "nil airpoints" if the flight is non point earning

Jeff