oneworld - BA says fare class is unavailable but shows on Expertflyer




Dermot
Mar 28, 07, 7:43 am
BA in MRU are finalizing my AONE4.
One sector CX 412, HKG-ICN on 11th June is coming up with no seats, nothing ! and it is a critical sector of my trip.

Expertflyer shows it is wide open in all classes. They waitlisted me on it for 2 weeks now and it still has not come up. They checked again today and they can still see no seats. It is two class config so booking is in the D allocation.

I can make a dummy booking on cathaypacific.com without any problems.

Is this common ? can I ask Cathay Pacific to help at this stage, or do I have to wait till it gets ticketed which makes me nervous because it is a critical sector for me.

Any suggestions? can anyone else confirm there are D9 seats showing ?


PresRDC
Mar 28, 07, 8:06 am
Are you ticketed? If so, do you have the ticket number?

If you do, just call CX and have them book the seat directly.

If not, just ticket as an open segment and then call CX and have them book the seat.

NickB
Mar 28, 07, 8:22 am
See this thread (http://www.flyertalk.com/forum/showthread.php?t=669109) for discussion of the source of the problem.


christep
Mar 28, 07, 9:33 am
See this thread (http://www.flyertalk.com/forum/showthread.php?t=669109) for discussion of the source of the problem.Well not exactly - that is about BA restricting availability by market, which is now well-known. This is about CX not making inventory available to BA which is the reverse problem, and hasn't been so widely reported previously.

PresRDC
Mar 28, 07, 9:38 am
I did have this problem with CX too, now that I think about it.

AA RTW was able to see A availability on CX 830 and BA MRU was not. Problem was solved by having AA RTW book that segment and feed CX the ticket number. A call to CX confirmed that they had the ticket number, so the problem was solved without too much effort on my part.

JohnAx
Mar 28, 07, 9:40 am
Well not exactly - that is about BA restricting availability by market, which is now well-known. This is about CX not making inventory available to BA which is the reverse problem, and hasn't been so widely reported previously. Gee. wouldn't it be convenient if a group of airlines got together and formed a marketing consortium, with strong operational ties between them at all levels? They could call themselves something like "OneWorld" - that's a nice-sounding name and it hasn't been applied to a functional consortium in recent years.

Dermot
Mar 28, 07, 10:03 am
Just a quick postscript.

Spoke to very nice helpful Cathay Pacific agent a few minutes ago. She could see my waitlist request from BA. She confirmed loads of availability in D class for the sector I want.

She could do nothing in the reservation until I am ticketed but said not to worry about it as it was be easy to do with them once I am ticketed. So I think I will proceed tomorrow with payment.

It is very strange, the day before or after the 11th Jun BA can see all the availibility on these CX flights.

Guy Betsy
Mar 28, 07, 12:57 pm
Just a quick postscript.

Spoke to very nice helpful Cathay Pacific agent a few minutes ago. She could see my waitlist request from BA. She confirmed loads of availability in D class for the sector I want.

She could do nothing in the reservation until I am ticketed but said not to worry about it as it was be easy to do with them once I am ticketed. So I think I will proceed tomorrow with payment.

It is very strange, the day before or after the 11th Jun BA can see all the availibility on these CX flights.

Hang on !

If the nice CX agent could see your waitlist and confirm that the flights in question are available in D, why didn't she confirm the seats on your record? You do not need to be ticketed before CX would do anything... ! You could have asked CX to retrieve your booking - each airline would have their own access to your reservation...!

Amadeus is just such a cr*ppy system that doesn't seem to want to play with the other CRS' !

NickB
Mar 29, 07, 1:23 pm
Well not exactly - that is about BA restricting availability by market, which is now well-known. This is about CX not making inventory available to BA which is the reverse problem, and hasn't been so widely reported previously.I was not clear enough: I meant the mechanism rather than its specific instance, i.e. the fact that an airline can restrict inventory on different channels and locations, which is what CX seems to be doing here (i.e. restricting availability of D class for at least some BA points of sale whereas D is available through other channels).



SEO by vBSEO 3.3.2