JetBlue TrueBlue - Are the JFK counters open all night?

My first time flying on B6 will be this Fri (JB71 JFK-MCO) and I've got the 0615 departure, I wanted to know when I arrive (planning on around 0400) if the counters are open all night, or if I need to arrive later. I will be returning my rental to Budget on Federal Circle prior and taking the shuttle over to T4.

I plan on checking in online but will have 1 bag to check, I normally catch flights this early and most counters open around 0400 and the checkpoints are open shortly thereafter.

Any advice would be appreciated.

Thanks

Check-in & Gate Information - JFK
ticket counter hours and location for all domestic, Aguadilla, Aruba, Bermuda,
Nassau, Mexico, Ponce, and Santiago flights

Our ticket counter is located in Terminal 6 and is open from 3:30 a.m. until
11:30 p.m. All JetBlue flights, except for non-stop flights to/from San Juan,
Puerto Rico, operate from Terminal 6. We recommend you arrive at the airport at least 60 minutes prior to departure for domestic travel and two hours prior to departure for international travel.


Source - JetBlue.com (http://help.jetblue.com/SRVS/CGI-BIN/webisapi.dll/,/?St=41,E=0000000000007430013,K=1906,Sxi=12,Case=ob j(3112))

Looks like you won't have a problem.

My first time flying on B6 will be this Fri (JB71 JFK-MCO) and I've got the 0615 departure, I wanted to know when I arrive (planning on around 0400) if the counters are open all night, or if I need to arrive later. I will be returning my rental to Budget on Federal Circle prior and taking the shuttle over to T4.

I plan on checking in online but will have 1 bag to check, I normally catch flights this early and most counters open around 0400 and the checkpoints are open shortly thereafter.

Any advice would be appreciated.

Thanks

For a flight that early in the morning, I don't think you need to arrive extra early. To be safe, try and plan it to walk through the terminal doors around 5am the latest (allowing for early morning traffic and car return).

Also, jetBlue is out of T6 at JFK...not T4.

Enjoy your first jetBlue experience!

Thanks everyone! I could've SWORE that the woman who I spoke to when booking the ticket (my internet was down) said T4, but then again her dog was barking in the background so I may have heard wrong.

I didn't realize that their cs people take calls from their home!

Thanks again.

We use at home reservations agents in addition to our SLC call center. It has taken some heat this past month but I like it, more of a personal feel.

We still are in T6, for the next year or so. T4 is used for our international arrivals and departures. Any city that does not preclear has to arrive via T4.

We use at home reservations agents in addition to our SLC call center. It has taken some heat this past month but I like it, more of a personal feel.

We still are in T6, for the next year or so. T4 is used for our international arrivals and departures. Any city that does not preclear has to arrive via T4.

There are no International Departures at T4. At present the only flights that depart from T4 are San Juan.

There are no International Departures at T4. At present the only flights that depart from T4 are San Juan.
Why use T4 for San Juan departures?

Why use T4 for San Juan departures?
Probably a combination of gate space issues in T6 and the fact that some planes are already there due to international arrivals. In terms of why San Juan, I'm not really sure - maybe that was the one city that had the least average amount of connecting passengers?

We use at home reservations agents in addition to our SLC call center. It has taken some heat this past month but I like it, more of a personal feel.

How do I get that job? :D

Thanks everyone! I could've SWORE that the woman who I spoke to when booking the ticket (my internet was down) said T4, but then again her dog was barking in the background so I may have heard wrong.

I didn't realize that their cs people take calls from their home!

Thanks again.


I know JetBlue claims to monitor the phone lines to ensure that the calls are free of external "home" noises, but, truth be told, for the average suburban home setup, complete elimination of household noises would be impossible.

I have heard people complain of babies crying in the background, as well.

Very professional. :rolleyes:

We use at home reservations agents in addition to our SLC call center. It has taken some heat this past month but I like it, more of a personal feel.



Dogs barking in the background...
Babies crying...
kids playing baseball out in the street...

Personal? I don't think so. When I think of personal service from an airline res agent, I think of...

1. being called by name throughout the call...
2. the agent trying their best to get me to my destination in the most expeditious manner possible...
3. friendly greeting and closure...

"Household" noise, when I'm trying to book a multi-leg trip, is not my idea of "personal." It's "amateurish."

Not an attack on you, Jetbluefa. Just my observation.

No, I gotcha and understand your views :) To some it can be seen a very unprofessional to hear that type of background noise when they are trying to book. I, personally, just think it's kinda cool that some of these people are working from home. I really don't care about background noises as long as the person on the other end understands English and books me to the right destination!

I know JetBlue claims to monitor the phone lines to ensure that the calls are free of external "home" noises, but, truth be told, for the average suburban home setup, complete elimination of household noises would be impossible.

I have heard people complain of babies crying in the background, as well.

Very professional. :rolleyes:

My phone experiences with JetBlue have been universally professional, and I have never once heard background noise or distractions. I have had some horrific experiences with phone reps at other airlines, who just happen to be sitting in a call center.

Bottom line: If the reps are courteous, helpful, and knowledgeable, they can be talking on a cell phone from a lounge chair on a Bahamian beach for all I care.

How do I get that job? :D

https://jetblue.recruitmax.com/ENG/candidates/default.cfm?szCategory=jobprofile&szOrderID=15575&szCandidateID=0&szSearchWords=&szReturnToSearch=1

Why use T4 for San Juan departures?

Its the city that Jet Blue picked. They actually have a good number of connecting passengers to and from SJU at JFK. T6 is a bit tight and they approached T4 for some temporary relief. They were able to work out a way for the SJU arrival to depart right back to SJU which gets rid of the need to tow plans to and from T6 for the flights. And yes, every once and a while an international arrival will take out an early morning SJU departure.

SJU passengers tend to have larger bags than say an MCO pax and this was one other consideration....remove a flight that puts extra preseure on your baggage system.

I'd rather talk to a JetBlue reservation agent working in their home than a United reservation agent working in India any day of the week and twice on Sunday. If you've never done a head-to-head comparison, try it, and you'll see what I mean.

I'd rather talk to a JetBlue reservation agent working in their home than a United reservation agent working in India any day of the week and twice on Sunday. If you've never done a head-to-head comparison, try it, and you'll see what I mean.

You're not kidding...

My parents are flying PHX-FLL today on US and I called to check the status of their flight. The automated system was extremely annoying and got me nowhere. After menu after menu and a few minutes of that annoying automated voice, I finally got a live person - a woman with a very heavy Spanish accent (I don't speak Spanish), clearly reading off a script. I was not near my computer and asked her to please check the status of the 3pm PHX-FLL flight. She asked for the passenger's last name. After attempting to explain to her for 3 minutes that I was not altering the reservation; I just wanted to check if it was operating on time or delayed...I finally asked to speak to a supervisor. 2 minutes later she said "yes, that flight is on time." This was the simplest of requests an airline phone rep can possibly receive - and she was unable to fulfil my request for info within a reasonable amount of time. JetBlue really has spoiled my family for sure...I've learned not to take it for granted.

You're not kidding...

My parents are flying PHX-FLL today on US and I called to check the status of their flight. The automated system was extremely annoying and got me nowhere. After menu after menu and a few minutes of that annoying automated voice, I finally got a live person - a woman with a very heavy Spanish accent (I don't speak Spanish), clearly reading off a script. I was not near my computer and asked her to please check the status of the 3pm PHX-FLL flight. She asked for the passenger's last name. After attempting to explain to her for 3 minutes that I was not altering the reservation; I just wanted to check if it was operating on time or delayed...I finally asked to speak to a supervisor. 2 minutes later she said "yes, that flight is on time." This was the simplest of requests an airline phone rep can possibly receive - and she was unable to fulfil my request for info within a reasonable amount of time. JetBlue really has spoiled my family for sure...I've learned not to take it for granted.

I'm not making any excuses for agents that are not as fluent in English as they should be. Its a problem for many airlines. Thankfully B6 and AA (my most often travelled carrier) do not have this problem as others do.

However I do find it odd that US's automated flight info was not working because I've used it before and never had a problem. I tried just now and had the US PHX-FLL info in less than one minute without the flight number. Its delayed and arriving about 3am.

Maybe there was a problem with the phone connection you had, but I would hardly say that US Air's automated flight info is inferior to B6's.

I do have a peeve with B6's system in that the info is often not updated as quickly as it should be. We know B6 is working on upgrading their systems. Until that happens, B6 is certainly not ahead of the curve in automated flight info.

My experience has been that B6's interface is very similar to other airlines and not that great. Also, most airlines have automated text messaging which is a huge plus. Hopefully B6 gets theirs implemented soon because currently I find B6's flight info to be a pain in the rear to accurately obtain.

I'm not making any excuses for agents that are not as fluent in English as they should be. Its a problem for many airlines. Thankfully B6 and AA (my most often travelled carrier) do not have this problem as others do.

However I do find it odd that US's automated flight info was not working because I've used it before and never had a problem. I tried just now and had the US PHX-FLL info in less than one minute without the flight number. Its delayed and arriving about 3am.

Maybe there was a problem with the phone connection you had, but I would hardly say that US Air's automated flight info is inferior to B6's.

I do have a peeve with B6's system in that the info is often not updated as quickly as it should be. We know B6 is working on upgrading their systems. Until that happens, B6 is certainly not ahead of the curve in automated flight info.

My experience has been that B6's interface is very similar to other airlines and not that great. Also, most airlines have automated text messaging which is a huge plus. Hopefully B6 gets theirs implemented soon because currently I find B6's flight info to be a pain in the rear to accurately obtain.

It is possible that my phone connection was not great which is fine - but in cases like that, where I spoke to a live person...they should be able to speak clea, fluent English AND not ask stupid questions like "last name?" just to look up the status of a flight!

On a side note, the flight was delayed 4 hours and 49 minutes...what did US offer for compensation?? Crackers and cheese with water...read more about that story in the US forum..........under jetBlue's new Customer Bill Of Rights, vouchers for future travel would have been offered. I have the utmost confidence that even DL or AA would have done better in this MX situation...not weather!