plasticman
Mar 21, 07, 12:21 am
Just want to let everyone knw that CX is still making an effort to make right on the situation first discussed in this thread (http://www.flyertalk.com/forum/showthread.php?t=672394) (now locked).
It seems CX called my home and provided what my wife described as a very sincere sounding personal apology. They have also upgraded me from J to F for my return flight and left an email and phone number at which I can directly reach the person who called if I have any other need/want/desire.
I still have mixed feelings on the whole event, but I do appreciate the efforts CX has made to date.
It seems CX called my home and provided what my wife described as a very sincere sounding personal apology. They have also upgraded me from J to F for my return flight and left an email and phone number at which I can directly reach the person who called if I have any other need/want/desire.
I still have mixed feelings on the whole event, but I do appreciate the efforts CX has made to date.