JetBlue TrueBlue - Why is 1-800-JETBLUE still hanging up on callers???

This is outrageous. For the person who thinks Jetblue is 'back to normal' today, I have to wonder what that person thinks "normal" is.

My husband was on a midday flight from JFK to BOS. On that one short flight, they lost his luggage which was a suiter. They can't find the piece. But if they do, they will do what they can to deliver it to my husband's hotel. He has to run into meetings so he asked me to contact Jetblue to see if his luggage had been found and on what flight it will be.

Well guess what folks, JETBLUE isn't taking any calls. :mad: They have the same voice recording as I heard most of Friday.

How do you run an airline like this? Are all of the housewives they hired on a "Days of our Lives" break? Are they at their pilates class?

This is outrageous. I can't reach anybody. :td:

I just called it and got right through.

I just called it and got right through.I'm on the phone with Dave Bargar's office. He's the COO for those who don't know that name. You must have some powers that even Bargar's office is unfamiliar with because his executive assistant just confirmed that 800-JETBLUE isn't capable of taking calls. I've been put through to the "crew assistance" line.

So how did YOU get through when the COO's office can't?

I just called 1-800-JETBLUE and the first time I got the "call back later" recording. I hung up and dialed a second time and got through to the normal greeting.

My guess is the lines are unusually busy for a few reasons:

1. reaccomodating those who were affected last week/weekend during the storm

2. booking tickets for those who were issued vouchers from the 2/14 mess

3. the current Spring sale with low fares being offered in many markets

It just hung up on me too

I'm on hold with "crew assistance". They first called BOS who said that they are going through the luggage of a flight which just arrived from JFK. They'll contact my husband (and now me since my husband is in meetings) only if they find it. I asked the woman on the phone what happens in the meantime. She said we have to wait for BOS to find it.

So no one is looking for it? She said she hopes someone is. So I asked her call JFK to see what's going on. She said "Oh ok, good idea". What on earth am I dealing with??? So now I'm on hold waiting to hear the JFK report.

The best thing to do is contact the BOS BSO which would have handled your husband's claim. Their number is 617-716-3547. Please be advised it may take a couple times to answer as sometimes the crewmember(s) are assisting with the carousel.

Additionally, Russell Chew is our new COO, not Dave Barger, who will be stepping down soon, if not already.

Please be advised I am posting this on my personal behalf, it is not an official posting from JetBlue.

I do not work for, own stock in, or have any personal connection to jetBlue other than an everyday passenger. I fly on all of the other carriers regularly as well. I find the posts to be in extremely poor taste. :mad: :mad:

Many corporations employ the home based customer service professional model. jetBlue's model works as well as any other company's model. 99% of jetBlue's operation was impacted by two of the worst storms (for air travel) I can remember, they're going to need some recovery time and I'm sorry to say that the COO's office has more important concerns than your husband's suit. I didn't go on endless rants, personally tearing apart good hard working human beings, when British Airways lost my suit, get a grip lady!

Very important to keep things amicable here. Along with the operational problems JetBlue has been experiencing lately have been problems caused by members of Flyertalk, degrading the civility of this forum.

The spirit of the community matters, and should be enough of a reason, but the Flyertalk Guidelines and Rules are another reason. Personal attacks will not be tolerated. They'll cause threads to be shut down, because the signal to noise ratio makes further discussion impossible. And members will lose their posting privileges, because no matter how justified some may feel in attacking or responding to attacks the community is harmed by vitriol.

Please keep on topic. Discuss the ideas and facts offered by others. Do not speculate on motives or attack other members.

Thank you.
Gary
aka gleff
Senior moderator

The best thing to do is contact the BOS BSO which would have handled your husband's claim. Their number is 617-716-3547. Please be advised it may take a couple times to answer as sometimes the crewmember(s) are assisting with the carousel.

Additionally, Russell Chew is our new COO, not Dave Barger, who will be stepping down soon, if not already.

Please be advised I am posting this on my personal behalf, it is not an official posting from JetBlue.Thanks for the phone number. The crew assistance line gave me all 3 lines: 617-716-3545, 46, and 47. :)

Bargar's office is still taking calls; thanks for the info about Russell Chew.

99% of jetBlue's operation was impacted by two of the worst storms (for air travel) I can remember, they're going to need some recovery time and I'm sorry to say that the COO's office has more important concerns than your husband's suit.Apparently they don't share your particular attitude as the COO's office was very helpful and apologetic that 800-JETBLUE was unavailable to customers.

That said, these two storms this year are two of the worst storms you can remember? :confused: Did you forget the Blizzard of 2006? Here's a refresher course: http://en.wikipedia.org/wiki/North_American_blizzard_of_2006

Did you forget the Blizzard of 2005? 12-15 inches fell in NYC. Here's more reading: http://en.wikipedia.org/wiki/North_American_blizzard_of_2005

We had a huge ice storm in the week of January 2003; Jetblue didn't collapse. I remember that ice and how the ice broke down power lines throughout the eastern seaboard.
We haven't had a major storm this year compared to these three.

I must have caught a glitch because when I called I got right through, however I just called back and got the "message" that everybody is familiar with.

As for the lost bag, there are several things that need to happen for people to start looking for the bag. The BSO in Boston enters the report into the system. The computer then sends that report out to all the outstations. The system looks at all the "on hand" list from all the stations and sends a report back to BOS. That report is looked over by the BSO agents to see if any bags match the discription or the bag tag of the missing bag. If the missing bag is found on hand at another station it is then expedited to Boston. If the bag was not loaded in JFK, then the chances that it was entered in the "oh hand" list in JFK are slime to none. The bag is/was prolly sitting on the luggage cart waiting for the next BOS flight departing from JFK. I've seen it happen a million times when I worked at my old carrier.

I do wish we had an automated system like United has. You nearly know where the bag is 100% of the time because the bag tag is scanned at every transfer point, before loading, unloading, loading, unloading ect.

I must have caught a glitch because when I called I got right through, however I just called back and got the "message" that everybody is familiar with.I appreciate your saying that.

If the bag was not loaded in JFK, then the chances that it was entered in the "oh hand" list in JFK are slime to none. The bag is/was prolly sitting on the luggage cart waiting for the next BOS flight departing from JFK. I've seen it happen a million times when I worked at my old carrier.The bag is not in New York. I also know that it's not in Boston. If the bag had ended up in PBI, for example, what would happen? Would JFK get notified that the bag was found and heading on the next flight back to JFK to be transferred to the next flight to BOS? How does this work when the bag is finally found at some airport?

I do wish we had an automated system like United has. You nearly know where the bag is 100% of the time because the bag tag is scanned at every transfer point, before loading, unloading, loading, unloading ect.Not in the plans for B6?

The bag is not in New York. I also know that it's not in Boston. If the bag had ended up in PBI, for example, what would happen? Would JFK get notified that the bag was found and heading on the next flight back to JFK to be transferred to the next flight to BOS? How does this work when the bag is finally found at some airport?

I'm not sure how JetBlue works, but when we had a bag misloaded it sould be sent to the customers destination using the fastest means necessary. This could be either on JetBlue or on another carrier. If the bag was sent to PBI, or where ever else I would expect it would be sent directly to BOS is that city had a direct flight to BOS.

Unfortunatly we seem to have a gained a knack for disrupting customers travel plans when they are already upset at us. I do hope your husband's bag is not in PBI but in JFK or BOS and it was just over looked or on a luggage cart waiting to be loaded or unloaded.

Snow and ICE are two different things. I don't believe ANYTHING I or anybody else will say will change the fact that you'd like to personally shut this airline down and stomp their business plan out like a cigarette butt.

I beleive that every airline is doing their very best to recover from this storm as best they can and I don't think going to town ripping the company, and its hard working home based customer service professionals, on this website is accomplishing your goals.

I genuinely hope your husband finds his luggage, I think you need to cut jetBlue a break. My Delta flight was cancelled during the Blizzard in February 2006 it was a DIFFERENT scenario. We had advance notice of a blizzard, loads were lighter, and snow is easier to fight than ice.

It isn't healthy for you to get this worked up. :td:

Snow and ICE are two different things. I don't believe ANYTHING I or anybody else will say will change the fact that you'd like to personally shut this airline down and stomp their business plan out like a cigarette butt.NYC did not suffer a major ice storm this year. So you still think that these two storms are the worst in memory? That's some memory! :D

I beleive that every airline is doing their very best to recover from this storm as best they can and I don't think going to town ripping the company, and its hard working home based customer service professionals, on this website is accomplishing your goals.Any airline which purposely hangs on callers days after a storm ends is NOT doing its best. It's fascinating how a Jetblue FA here can see that but others can't.

I genuinely hope your husband finds his luggage, I think you need to cut jetBlue a break. My Delta flight was cancelled during the Blizzard in February 2006 it was a DIFFERENT scenario. We had advance notice of a blizzard, loads were lighter, and snow is easier to fight than ice.And tell me about their customer service number and how they had a recording which said that they were not taking any calls, told customers to go on line, and then hung up on them. I've been calling 800-221-1212 for years and I've never experienced that from Delta. Long hold times? Absolutely. Purposeful disconnections? Never.

It isn't healthy for you to get this worked up. :td:That's the truth. I used to love this airline. I was crazy about the leather seats, the larger leg room, the choice of snacks, the competent and friendly FAs, and lastly the satellite TV. Well, I could care less about all of that because when push comes to shove, Jetblue operates as if they were a mom-and-pop operation. I never realized that until this year.

"
Quote:
I do wish we had an automated system like United has. You nearly know where the bag is 100% of the time because the bag tag is scanned at every transfer point, before loading, unloading, loading, unloading ect.
Not in the plans for B6?"

Yes, this is in the works for new technology to start in 2008. (And from a former BSO lineholder, Thank God)...:)

I do wish we had an automated system like United has. You nearly know where the bag is 100% of the time because the bag tag is scanned at every transfer point, before loading, unloading, loading, unloading ect.Is that really true? I just spoke with the director of lost baggage (or she said she was the director) who said that no airline, including United has an automated tracking system like you described above.

Is that really true? I just spoke with the director of lost baggage (or she said she was the director) who said that no airline, including United has an automated tracking system like you described above.

Well I don't like calling people liars, but i'm going to have to on this one. Our ticket counter was located right next to United and I saw it in use constantly. As the bags where put on the luggage cart they scanned the bag tag with a hand held unit, i've actually seen our rampers using it to scan US Mail. The unit sent a message to the system saying the bag was received and loaded onboard the aircraft, I worked at a United outstation so they scanned the tags in the baggage room behind the ticket counter. They may to it plane side at hubs. If a bag was lost in transition, mistakenly put on the a different aircraft, the agent taking the claim could track where the bag had been or is going. It makes it a lot easier on the customer and agent if the bags location is know at the time of the claim.

Yes Analise - when Delta cancelled my flights during the Feb. '06 blizzard I tried calling Delta Airlines and all I ever got was a busy signal, I got myself home through other means and later refunded the return portion of the ticket. 800-221-1212 was as much of a joke as it sounds like 800-JET-BLUE has been for you during the storm, only difference was that I couldn't get anybody in India instead of your inability to get an American woman in bunny slippers, not sure there is much relevance.

I still think saying that everybody is too busy with their pilates is inappropriate. The airline isn't run like a Mom & Pop operation.

It still seems to me that you are expending a great deal of effort to give this company a black eye without looking objectively at the similar problems facing many of the bigger carriers.

FWIW, in Neeleman's latest blog post, he says


Half of our phone lines were dedicated to calling customers in advance; the other half was dedicated to inbound calls.

So that might explain why things were so backed up. Seems like they need more phone lines.

http://www.jetblue.com/about/ourcompany/flightlog/

She flew JetBlue, not Delta. She would be posting the same thread in Delta forum if Delta lost her luggage, and it would be ridiculous if some Delta supporters come out and say that she "tried to give a black eye" to DL.

Why every time someone points out something wrong about JBLU, supporters would always drag other airlines into this?




It still seems to me that you are expending a great deal of effort to give this company a black eye without looking objectively at the similar problems facing many of the bigger carriers.

Well I don't like calling people liars, but i'm going to have to on this one. Our ticket counter was located right next to United and I saw it in use constantly. As the bags where put on the luggage cart they scanned the bag tag with a hand held unit, i've actually seen our rampers using it to scan US Mail. The unit sent a message to the system saying the bag was received and loaded onboard the aircraft, I worked at a United outstation so they scanned the tags in the baggage room behind the ticket counter. They may to it plane side at hubs. If a bag was lost in transition, mistakenly put on the a different aircraft, the agent taking the claim could track where the bag had been or is going. It makes it a lot easier on the customer and agent if the bags location is know at the time of the claim.I tend to believe you. This director of lost baggage told me that callers were wasting her time and that all airlines baggage tracking were exactly the same and that passengers should just wait the 5 days.

Around 5:30, I called the COO's office once again to alert them of what I was told and how I still could not reach customer service or the BOS lost baggage area. I spoke to an exceptionally competent woman who apologized profusely, took my cell phone number, and said she would do what she could to get some tangible information for me about the luggage. Well, she came through. The luggage was found and delivered to my husband's hotel at 1:15am last night. I'm now going to buy a lottery ticket at lunch. :D I called her this morning to thank her.

I still think saying that everybody is too busy with their pilates is inappropriate. The airline isn't run like a Mom & Pop operation.Think whatever you like; you're entitled. An airline's customer service run by part-timers in SLC who work only 24 hours/week out of their homes is as Mom-and-Pop as you can get. I'm entitled to think that and it is as appropriate as your point of view. I now have more respect for Indian call centers. And I can't believe I just admitted that but it's now true. :p Give me professionals at a call center than a bunch of home-bodies ANYDAY. ^

Some companies have good Indian call centers, others do not.

US Airways had a clear example of something that was very broken. My calls always went to Manilla and I was told that there was availability from Baltimore to Phoenix to LaGuardia. I remember telling them my flight from Charlotte to LaGuardia was cxld but I could go into either Newark or LaGuardia and five minutes later I was informed US Airways doesn't fly from Newark to LaGuardia but if I wanted to connect in Charlotte... It was so infuriating. My limited experiences with jetBlue's people have always been favorable.

I'm not a jetBlue "supporter" or part of their fan club, I just think the whole industry has its pros, cons, and differences, and to derail the people because they work from home doesn't serve any purpose.

If jetBlue has a flight that fits my schedule I'm going to book the flight and I'm not going to be swayed by somebody that I perceive to be on a tear against the company.

You should see what people are saying in other forums about other carriers, its enough to make first time readers think flying is a fate worse than prison (granted the food in the skies may be part of the reason for that).

I tend to believe you. This director of lost baggage told me that callers were wasting her time and that all airlines baggage tracking were exactly the same and that passengers should just wait the 5 days.

Around 5:30, I called the COO's office once again to alert them of what I was told and how I still could not reach customer service or the BOS lost baggage area. I spoke to an exceptionally competent woman who apologized profusely, took my cell phone number, and said she would do what she could to get some tangible information for me about the luggage. Well, she came through. The luggage was found and delivered to my husband's hotel at 1:15am last night. I'm now going to buy a lottery ticket at lunch. :D I called her this morning to thank her.

Well i'm glad the bag was found and delivered in time for your husband's flight to STL today! Sorry it took so long but at least it didn't end up in PBI enjoying the warm weather while your husband was trapped in the fridged north!

Hey Analise! I'm glad the bag was found, too. Good work on being proactive, especially when you were being given the run-around.

The bright side is that, at least, your bag found its way home quicker than some JetBlue passengers did who were caught up in any one of their recent meltdowns!

Hey Analise! I'm glad the bag was found, too. Good work on being proactive, especially when you were being given the run-around.

The bright side is that, at least, your bag found its way home quicker than some JetBlue passengers did who were caught up in any one of their recent meltdowns!

You mean the bag found it's way home faster than customers recently traveling with USAirways out of CLT! :D :p

The bright side is that, at least, your bag found its way home quicker than some JetBlue passengers did who were caught up in any one of their recent meltdowns!

MeltdownS? I hate to break it to you, but jetBlue's operations returned to normal QUICKER than pretty much any other airline affected during the most recent storm. 2/14 and the following days was a bad situation turned into a learning experience.

Here is David Neeleman's lates flight log entry from today:

20-March-2007
Talk is Cheap
Talk is cheap – action is the only thing that really builds your reputation, not just as a person, but as a company. On Feb. 20, I promised you and JetBlue’s crewmembers that what happened on Valentine’s Day and over President’s Day Weekend would never happen again.

I didn’t think we would be tested TWICE since then with severe winter weather, but that’s how it goes in the airline industry. On Feb. 26, a morning snowstorm forced us to cancel about 66 flights. We contacted all customers the night before so they wouldn’t have to endure long waits at the airport. And last Friday, on March 16, a severe late-winter storm descended on the Northeast and sat over us for about 18 hours. We canceled 400 of our 550 flights on Friday – most of those cancellations were made Thursday night, so we could contact customers in advance. We also opened a “weather waiver window” so that anyone booked to travel over the weekend could voluntarily rebook for another weekend, through April 30.

JetBlue was the first airline to cut Friday operations so deeply, but we were also the first airline back in the air on Saturday, running close to 98% of our scheduled flights. We had pre-positioned our aircraft and flight crews in advance, so that as soon as the icing conditions lifted, we could get you back in the air and on your way to your destination. By Sunday, we were running 100% of our scheduled operation, happily serving you and making sure your travel wasn’t unduly affected.

You will continue to see us take decisive action in advance, and while we still absolutely hate to cancel a flight, we will focus on limiting the operational disruption to the actual weather event in the future.

Every JetBlue crewmember worked literally around the clock to make sure we could recover from the March 16 storm quickly. Our JFK Ground Ops crew stayed up all night Friday into Saturday morning, continually de-icing aircraft so that the aircraft would only need a quick wash after boarding. They worked in some of the worst weather New York has seen all winter – bitter cold and ice raining down on them. Our pilots and flight attendants were pretty much grounded Friday, but we had better communication vehicles for them to call in and let us know where they were and how soon they could fly again. Their flexibility in picking up open flights was simply amazing. Our Airports crew, especially at JFK, had better information for you and greatly benefited from a new operational strategy that kept our affected customers at home, instead of in an airport with endless rolling delays. Needless to say, we didn’t have many bags looking for owners, either. And our Reservations Crew put in nearly 4,000 overtime hours to make sure you could get through to us via 800-JETBLUE. Half of our phone lines were dedicated to calling customers in advance; the other half was dedicated to inbound calls. Our maintenance technicians took advantage of the Friday shut-down to perform more tweaks to our aircraft, making sure the armrests and tray tables are all in working order, as well as clean and ready to go when the weather lifted.

And I’d like to specially mention the professionals in our System Operations Center at our main Support Center in Forest Hills, NY. They created the operational plan for Friday, working with all departments and with a focus on minimizing inconvenience to our crewmembers and our customers. I was there with them for about 36 hours – they started earlier and stayed later than me – and their dedication and determination to restore JetBlue’s reputation as a customer-focused company that happens to fly planes around the country is second to none.

I work with the best crewmembers in the industry. I hope you feel the same about JetBlue’s crewmembers – because they love you too and want you to keep flying JetBlue. If you have a story about a JetBlue crewmember, please share it with us.

-David

http://www.jetblue.com/about/ourcompany/flightlog/

Agreed - jetBlue didn't have a repeat "meltdown."

However, if I worked at B6, I wouldn't go around slapping each other on the backs for simply doing your job. Weather comes, you prepare for it, strategically position yourself and rebuild your normal operation as quickly as possible. And in most circles, jetBlue did just that.

The difference here is that jetBlue and CO operated a bit differently. B6 pulled the plug earlier pre-storm while CO pushed into Friday, therefore naturally B6 was able to kick off immediately after the storm while CO resumed operations later Saturday.

All things considered, both airlines just "did their job" in challenging circumstances. Neither really dropped the ball. And for that, good job.

You mean the bag found it's way home faster than customers recently traveling with USAirways out of CLT! :D :p

A JetBlue employee is certainly in no position to be making remarks about OTHER airlines' problems in light of JetBlue's own recent, and not-so-recent snafus.

:rolleyes:

Hey Analise! I'm glad the bag was found, too. Good work on being proactive, especially when you were being given the run-around.

The bright side is that, at least, your bag found its way home quicker than some JetBlue passengers did who were caught up in any one of their recent meltdowns!Through Yahoo finance, I went to the top route down and found someone capable of making things happen. Those passengers whoh were stuck weren't as lucky.

All things considered, both airlines just "did their job" in challenging circumstances. Neither really dropped the ball. And for that, good job.Not even close with Jetblue. Relying on part-time homebodies is a bad business model; we just saw it fail during two rather small storms at least small for the NY area. If they were smart, they'd dump the idea and get a first-class service operation going.

I'm sorry, I just think this rant about the home based customer service people has reach all time absurdity.

I sit here shaking my head in disbelief as I read this, what is the deal?

Analise - Have you ever had to deal with US Airways people in Manilla? You have no idea how good it is at jetBlue until you've spent an hour on the phone with the call center in Manilla or El Salvador. TRUST ME!

Oh, Delta Airlines, March 16th, cxld EWR CVG at 6:00AM, waited two hours to speak to somebody in India who said, "Let me transfer you to the reissue desk, we can't do that here."

I'm seriously starting to question whether you have been put up to this by another airline or by the Indian Business Development Resource Group.

How's this? Home-based customer service reps in India :D

Yes, that would be a treat. I always look forward to more opportunities to patiently explain that I can fly into LaGuardia OR Newark, I'm not looking for a flight from LaGuardia to Newark (and certainly not via Charlotte).

My favorite is when I have to engage in email correspondence with people in India, I always have to re-read everything three times and try to figure out what they mean, I know its English but it doesn't always make any sense.

My favorite is when I have to engage in email correspondence with people in India, I always have to re-read everything three times and try to figure out what they mean, I know its English but it doesn't always make any sense.

I have the same problem with my relatives in Scotland:D

I have never had any difficulty understanding people in Germany (I don't speak German) but I have a very difficult time with the English spoken in Scotland.

Think whatever you like; you're entitled. An airline's customer service run by part-timers in SLC who work only 24 hours/week out of their homes is as Mom-and-Pop as you can get. I'm entitled to think that and it is as appropriate as your point of view. I now have more respect for Indian call centers. And I can't believe I just admitted that but it's now true. :p Give me professionals at a call center than a bunch of home-bodies ANYDAY. ^

Analise, I just wanted to clarify something just in case. I get the impression that you believe all of our reservations agents in SLC are at home. This is not entirely correct. Although we boast the fact that we allow Crewmembers to work at their convenience from the comfort of their own home, we do have a call center in Salt Lake known as the SSC, which is the Salt Lake Support Center. Crewmembers full time and part time work at this facility answering calls from Customers. This is the same facility which houses Customer Commitment and other various CS departments such as CBS.

Regards, and pleasant travels.

Please be advised I am posting this on my personal behalf, it is not an official posting from JetBlue.

I have never had any difficulty understanding people in Germany (I don't speak German) but I have a very difficult time with the English spoken in Scotland.

I can understand Chinese before my relatives in Scotland. But that said, if I ever start an airline I will have a home based call center in Scotland - we'll set new records for pissing people off :D

Think whatever you like; you're entitled. An airline's customer service run by part-timers in SLC who work only 24 hours/week out of their homes is as Mom-and-Pop as you can get. I'm entitled to think that and it is as appropriate as your point of view. I now have more respect for Indian call centers. And I can't believe I just admitted that but it's now true. :p Give me professionals at a call center than a bunch of home-bodies ANYDAY. ^


I realize that I'm probably not going to change your mind about this. People believe what they want to. I am a former JetBlue res agent. I've also worked in other call centers as well. Just because some of the B6 res agents work from home doesn't make them any less professional than the agents working from a res center. Additionally, while some agents do work part time, there are many agent that work full time. There was one agent I knew that was listed as part time. She worked over 80 hours a week by picking up extra shifts. The agents working from home have a time when their shift begins and a time when it ends. They have to be constantly taking calls during that time. They have a supervisor directly over them that records calls, monitors what time they start and end their shift, and even their pee breaks. JetBlue Res agents are not flipping pancakes and getting their kids ready for school as they are making flight reservations. The only benefits to working from home is that agents don't have to commute to the Salt Lake office (and yes, they can wear their bunny slippers). I know some agents that like to work from the Salt Lake Office but I always prefered to work from home because of all of the background noise in the call center. The reason I quit working for JetBlue was because I had a baby and my hours were such that I did not have a babysitter.

I can not imagine that anything anybody can say will make the person happy. I am just very sorry that this person didn't have the pleasure of speaking to some of the off-shore call centers where they are certifiably inept (and lack any basic training) :(

I can understand Chinese before my relatives in Scotland. But that said, if I ever start an airline I will have a home based call center in Scotland - we'll set new records for pissing people off :D

A call center in Scotland? Will one of the requirements be: Must be plastered before logging on to take calls.

A call center in Scotland? Will one of the requirements be: Must be plastered before logging on to take calls.

If so, that's one job I would love to have (I would be good at it...atleast the getting plastered part. Everything always seems to fade after that).

.....

As a Scottish-American I am extremely offended & insulted by your post. What other ethnic groups do you have negative stereotypes about? Do you makes comments like this to pax while you are working, too?

Oh man do I need to start putting disclaimers on my jokes. My heritage includes Scottish and Irish. So I am talking about my own family members, there is no real need to get all offended and bothered about a simple joke.

A JetBlue employee is certainly in no position to be making remarks about OTHER airlines' problems in light of JetBlue's own recent, and not-so-recent snafus.

:rolleyes:

You try to point out that we are the only ones that had problems, i'm mearly showing you that we aren't the only ones that had recent issues. :)