JetBlue TrueBlue - We know there customer service stinks, how about the service personel??

Parts falling off fairly new planes now....


http://www.heraldtribune.com/apps/pbcs.dll/article?AID=/20070318/APN/
703183574

For those who are lazy, here's an operational link:

http://www.heraldtribune.com/apps/pbcs.dll/article?AID=/20070318/APN/703183574

Not a really major deal. Happens from time to time. At least nobody was hurt on the aircraft or on the ground.

Parts falling off fairly new planes now....


http://www.heraldtribune.com/apps/pbcs.dll/article?AID=/20070318/APN/
703183574

Yeah, and it returned safely. No story.

Any Mod who feels like locking this thread would be greatly appreciated.

Normal procedure - not even an "emergency" landing. JetBlue implemented its Bill of Rights and offered vouchers to all on board.

Nice to see a full load of 150 though.

On another note...is it just me, or is that article written at a very low reading level? I also hate how some newspapers publish stories saying "Jet Blue" and not "JetBlue"

I also hate how some newspapers publish stories saying "Jet Blue" and not "JetBlue"

Given the company's recent performance, they should be thankful for any reference at all that doesn't include fuming passengers. Is this really something to express concern about...along with your earlier concern about reference to "airlines" instead of "airways"? Amazing, once again.

I kinda have to laugh at this. Strictly because I'm an old work horse FA at NWA.

Years ago, when the 727-200 made up a good share of our equipment, we had an "incident".

The plane had just taken off from ATL. The plane started to shake, rattle and roll. The Pilot's noticed that the oil pressure had dropped in one of the engines. They shut the engine down and continued on their way with the two remaining engines.

What a surprise after landing that they landed with two engines. I mean TWO engines. The engine that they had shut down due to lack of oil pressure was no where to be found! Snapped off completely. The engine was found a bit later in a field down south.

This whole thing "freaked" alot of people out. But no one was in danger. The two engines connected to the fuselage were designed to "break off" if the vibration reached a certain pitch. Since the engines were connected directly on the fuselage vs under a wing, a wild engine could do some major damage. I can't remember just off hand because it happened so many years ago, the engine had ingested "blue ice" or some big birds.

So, losing a part here or there really isn't a big deal. I worry more about the big rigs traveling our countries highways dropping pieaces of metal and fragments of tires.

(I won't tell you how many times I've had doors open up on climb out and landing on the old DC-10's) :)

Normal procedure - not even an "emergency" landing. JetBlue implemented its Bill of Rights and offered vouchers to all on board.

Nice to see a full load of 150 though.

On another note...is it just me, or is that article written at a very low reading level? I also hate how some newspapers publish stories saying "Jet Blue" and not "JetBlue"

It's funny how somebody who, in another thread, applauds JetBlue for hiring SLC housewives to answer the phones, as opposed to outsourced foreign labor, would think that JetBlue outsourcing something as important as maintenance to some firm in El Salvador is perfectly acceptable!

Personally, I'd prefer the res agents to be outsourced rather than the maintenance!

Given the company's recent performance, they should be thankful for any reference at all that doesn't include fuming passengers. Is this really something to express concern about...along with your earlier concern about reference to "airlines" instead of "airways"? Amazing, once again.

I'm concerned that these "credible" new sources can't even get the spelling of a company right!

JetBlue Airways is the name of the company...not Jet Blue Airlines.

If these newspapers can't train their staff the simple things like this, then how/why should I possibly trust them for accurate news?

I'm concerned that these "credible" new sources can't even get the spelling of a company right!

JetBlue Airways is the name of the company...not Jet Blue Airlines.

If these newspapers can't train their staff the simple things like this, then how/why should I possibly trust them for accurate news?

How does what they call the airline affect, in any material way, the news story regarding the fact that an important piece of the airplane came off in-flight?

How does what they call the airline affect, in any material way, the news story regarding the fact that an important piece of the airplane came off in-flight?

First off, there should be a certain level of professionalism when a media source reports news. It might not "affect" the story directly, but paying attention to both small and large details build credibility throughout the readership base. It is not a typographical error, as it shows "Jet Blue / Airlines" throughout the story. Most newspapers I refer to at least get the company spelling correct. It shows if the paper can't get something that simple right, why should they be trusted to relay news to us?

An "important" piece of the airplane came off during flight...again, this is a perfectly normal occurance in the world of aviation. Nothing big. Everyone is fine. Please stop exaggerating the story.

First off, there should be a certain level of professionalism when a media source reports news. It might not "affect" the story directly, but paying attention to both small and large details build credibility throughout the readership base. It is not a typographical error, as it shows "Jet Blue / Airlines" throughout the story. Most newspapers I refer to at least get the company spelling correct. It shows if the paper can't get something that simple right, why should they be trusted to relay news to us?

An "important" piece of the airplane came off during flight...again, this is a perfectly normal occurance in the world of aviation. Nothing big. Everyone is fine. Please stop exaggerating the story.


JetBlue cheerleading has risen to all-time ridiculous levels.

Obviously, this important piece of the airplane was important enough for the flight to return to the airport. Probably not as "important" as a twisted, malfunctioning nose gear, but important enough, nonetheless, that the aircraft returned to the airport.

The JetBlue spinmeisters certainly are out in full force to suppress this one.

JetBlue cheerleading has risen to all-time ridiculous levels.

Obviously, this important piece of the airplane was important enough for the flight to return to the airport. Probably not as "important" as a twisted, malfunctioning nose gear, but important enough, nonetheless, that the aircraft returned to the airport.

The JetBlue spinmeisters certainly are out in full force to suppress this one.

How are any of us putting a "spin" on this story? Safety comes first and that is a given. This is shown in jetBlue's 5 values: SAFETY, caring, integrity, fun, passion.

The twisted, malfunctioning nose gear you speak of has happened on other airlines and aircraft types as well. Not to mention that jetBlue 292 was probably one of the most publicized emergency landings in history and it earned jetBlue a great deal of respect, showing that its pilots live up to what they are well trained to do. I'm not saying the captain is a hero...he simply did what was expected in an emergency situation.

In today's world no chances can be taken - if something occurs in flight, no matter how small, it's best to have it checked out. The fact is, though, that this particular case is NO BIG DEAL AT ALL. Maybe that's why on Google News there are only a few hits with that story.

How are any of us putting a "spin" on this story? Safety comes first and that is a given. This is shown in jetBlue's 5 values: SAFETY, caring, integrity, fun, passion.

In today's world no chances can be taken - if something occurs in flight, no matter how small, it's best to have it checked out. The fact is, though, that this particular case is NO BIG DEAL AT ALL.

Minor malfunctions occur every day, and planes continue to their destination. An important piece of the airplane falling off is not a minor malfunction, and is certainly A BIG DEAL. If it were "NO BIG DEAL AT ALL," the aircraft would not have returned to the airport.

Minor malfunctions occur every day, and planes continue to their destination. An important piece of the airplane falling off is not a minor malfunction, and is certainly A BIG DEAL. If it were "NO BIG DEAL AT ALL," the aircraft would not have returned to the airport.

Not true. Minor malfunctions might cause an airplane to return to its departure airport just as a precaution. I'm not saying that this was a minor malfunction - I am just saying it's better to be safe than sorry. I am sure any licensed pilot would agree that no lives were in danger here.

Not true. Minor malfunctions might cause an airplane to return to its departure airport just as a precaution. I'm not saying that this was a minor malfunction - I am just saying it's better to be safe than sorry. I am sure any licensed pilot would agree that no lives were in danger here.

Major parts falling off airplane = BIG DEAL, no matter what spin anybody tries to put on it.

Good thing it didn't hit anybody.

Major parts falling off airplane = BIG DEAL, no matter what spin anybody tries to put on it.

Good thing it didn't hit anybody.

Once again, you miss the point.

This will be my LAST post in this thread, as it seems to be never ending with you.

It is NOT a big deal as this happens many, many, many times a year - all over the world - on any airline - on any aircraft.

The good thing is that no injuries resulted and this once again shows how SAFE air travel is in general.

The pilots returned to PBI as a precaution. It's a good thing they did this.

You making this incident sound 100 times as severe as it really is is crazy.

Once again, you miss the point.

This will be my LAST post in this thread, as it seems to be never ending with you.

It is NOT a big deal as this happens many, many, many times a year - all over the world - on any airline - on any aircraft.

The good thing is that no injuries resulted and this once again shows how SAFE air travel is in general.

The pilots returned to PBI as a precaution. It's a good thing they did this.

You making this incident sound 100 times as severe as it really is is crazy.

Engine cowling detaches.

Engine vibrates.

Plane makes an emergency landing.

Wonder if the plane just came from that wonderful outsourced Salvadorean maintenance facility.

Engine cowling detaches.

Engine vibrates.

Plane makes an emergency landing.

Wonder if the plane just came from that wonderful outsourced Salvadorean maintenance facility.

What other country or ethnic group are you going to critize next? Can't you state your case with out resorting to putting down another culture? As a matter of fact our maintenance is done in Ithica, NY now.

You amaze me frankly, does your employer EVER do anything wrong?? Oh I forgot they are simply perfect. What would it take for you to admit they have MAJOR problems in many areas.

And yes to me (and apparently an organization called the FAA) an engine part falling off IS a major problem, enough to warrant and IN FLIGHT EMERGENCY RETURN TO AIRPORT. DO NOT DEFEND SLOPPY WORK. Perhaps your attitude in defending lousy work (as they apparently can do no wrong in your book) is typical of attitudes at this company and part of the problem. I'm all for defending my employer but there are limits when the FACTS speak for themselves.

What other country or ethnic group are you going to critize next? Can't you state your case with out resorting to putting down another culture? As a matter of fact our maintenance is done in Ithica, NY now.

This thread title seems misleading. The personnel on flights, especially the pilots, got this plane safely to West Palm Beach. You might as well complain about the Europeans who built this aircraft too if anyone is also going to blame Jetblue.

You amaze me frankly, does your employer EVER do anything wrong?? Oh I forgot they are simply perfect. What would it take for you to admit they have MAJOR problems in many areas.
.

EXACTLY. This "we are always in the right" attitude that most JetBlue employees I have encountered have is exactly what has kept me from flying them again. They may be happy sipping the koolaid over there, but I ain't drinking it one bit. I'll stick with legacy carriers, thank you. They may have their faults, but I find their faults tolerable compared to the incompetence I have experienced with JetBlue.

You amaze me frankly, does your employer EVER do anything wrong?? Oh I forgot they are simply perfect. What would it take for you to admit they have MAJOR problems in many areas.

And yes to me (and apparently an organization called the FAA) an engine part falling off IS a major problem, enough to warrant and IN FLIGHT EMERGENCY RETURN TO AIRPORT. DO NOT DEFEND SLOPPY WORK. Perhaps your attitude in defending lousy work (as they apparently can do no wrong in your book) is typical of attitudes at this company and part of the problem. I'm all for defending my employer but there are limits when the FACTS speak for themselves.

Prove it's sloppy work! You can't unless an investigation proves that the part fell off because of a mechanic. I'm amazed at how many people go out of their way to try and mock and ridicule a company and a person. Where did I say that my company was never wrong? Show me where I said that we are so much better than everybody else. Your so ready to jump to conclusions that you'll start posting anything. The article never said the aircraft made an emergency return to the airport. The engine started to vibrate and the captain felt it prudent to return to the airport.

B6 doesn't have a lot of wiggle room right now. I totally believe B6 has the best Y product for Y fliers in the biz, however right now there is blood in the water as far as B6 is concerned.

The CEO said they weren't prepared for the first JFK snowstorm and they didn't have the infrastructure to handle it. B6 better make sure they have no holes in their maintenance procedures, etc. because they won't be able to survive an accident with fatalities IMHO.

Even small "everyday" incidents will catch the media spotlight. If anyone remembers Valuejet, every time they blinked the cameras were there questioning if a blown tire, etc. was a sign of trouble.

Parts falling off fairly new planes now....


http://www.heraldtribune.com/apps/pbcs.dll/article?AID=/20070318/APN/
703183574

So Rocket-man what exactly are you implying with you're new thread title. I truely believe that on this one you are way out of line. Do you even understand what exactly happened. One of the engine cowl latches became unsecured. I hate to tell you but really this is no big deal, but you really wanted it to be one. I truely believe you would love to see a JetBlue airplane make a big smoking hole in the ground. You know absolutely nothing about airline maintainence let alone Jetblues FAA certified maintainence program. Furthermore, you know absolutey nothing about our pilot training and the way we deal with events such as engine vibration. The unsecured latch should have been caught on a preflight but unfortunately it was'nt. The crew did exactly what ANY PROFESSIONAL JETBLUE flight crew would have done, they flew the aircraft, assessed the situation and returned to PBI uneventfully. Sorry you didn't get your crash. This incident bears no reflection on Jetblue's maintainence. Indeed with seven years of operations under our belt and thousands of takeoff and landings I believe it is testament to the professionalism of our company that we have never had one accident resulting in lose of life. You really should reflect on this accomplishment before you start your armchair bashing. Jetblue's safety record is simply second to none, you prove it otherwise.

The unsecured latch should have been caught on a preflight but unfortunately it was'nt.


Interesting admission.

Interesting admission.

videomaker, yes this most definitely should have been caught on a preflight. Believe me when I tell that oversights occur on a continual basis, at every company, and unfortunately due to human nature not everything will be caught. What I find sickening is the fact that Rocket-man will try to spin this incident and use it to discredit the safety record of Jetblue Airways. Perhaps, Rocket-man you should reference the NTSB accident database before you go spouting your mouth off.

http://www.airsafe.com/events/accbymod.htm

I'm concerned that these "credible" new sources can't even get the spelling of a company right! ... If these newspapers can't train their staff the simple things like this, then how/why should I possibly trust them for accurate news? The Associated Press and the International Herald Tribune are both more credible and believable than anyone at JetBlue right now.

The Associated Press and the International Herald Tribune are both more credible and believable than anyone at JetBlue right now.

You may very well be correct, but that has absolutely nothing to do with the fact that JetBlue has an impeccable safety record. Looking at your profile BearX220, you might want to do a little research into Northwests maintainence issues before you go throwing stones about credibility.

So Rocket-man what exactly are you implying with you're new thread title. I truely believe that on this one you are way out of line. Do you even understand what exactly happened. One of the engine cowl latches became unsecured. I hate to tell you but really this is no big deal, but you really wanted it to be one. I truely believe you would love to see a JetBlue airplane make a big smoking hole in the ground. You know absolutely nothing about airline maintainence let alone Jetblues FAA certified maintainence program. Furthermore, you know absolutey nothing about our pilot training and the way we deal with events such as engine vibration. The unsecured latch should have been caught on a preflight but unfortunately it was'nt. The crew did exactly what ANY PROFESSIONAL JETBLUE flight crew would have done, they flew the aircraft, assessed the situation and returned to PBI uneventfully. Sorry you didn't get your crash. This incident bears no reflection on Jetblue's maintainence. Indeed with seven years of operations under our belt and thousands of takeoff and landings I believe it is testament to the professionalism of our company that we have never had one accident resulting in lose of life. You really should reflect on this accomplishment before you start your armchair bashing. Jetblue's safety record is simply second to none, you prove it otherwise.

dietcoke - you SERIOUSLY need to lay off the caffeine! I no longer even believe your a pilot because I think your mentally unstable - I hope to god any training program would have booted you by now. Your quote about a crash is so off base it SICK!

The report says "fell off" not loose as you state. Also the report states "sparks were visable from passengers. Now do I need to give you a lesson on combustables also?


FYI - I have a pilot license so I speak with a bit of knowledge here and am just shocked by how bad Jetblue has fallen apart over the last year.




So Rocket-man what exactly are you implying with you're new thread title. I truely believe that on this one you are way out of line. Do you even understand what exactly happened. One of the engine cowl latches became unsecured. I hate to tell you but really this is no big deal, but you really wanted it to be one. I truely believe you would love to see a JetBlue airplane make a big smoking hole in the ground. You know absolutely nothing about airline maintainence let alone Jetblues FAA certified maintainence program. Furthermore, you know absolutey nothing about our pilot training and the way we deal with events such as engine vibration. The unsecured latch should have been caught on a preflight but unfortunately it was'nt. The crew did exactly what ANY PROFESSIONAL JETBLUE flight crew would have done, they flew the aircraft, assessed the situation and returned to PBI uneventfully. Sorry you didn't get your crash. This incident bears no reflection on Jetblue's maintainence. Indeed with seven years of operations under our belt and thousands of takeoff and landings I believe it is testament to the professionalism of our company that we have never had one accident resulting in lose of life. You really should reflect on this accomplishment before you start your armchair bashing. Jetblue's safety record is simply second to none, you prove it otherwise.

You may very well be correct, but that has absolutely nothing to do with the fact that JetBlue has an impeccable safety record. Looking at your profile BearX220, you might want to do a little research into Northwest's maintainence issues before you go throwing stones about credibility. Dietcoke, I'm in no way impugning the safety record at B6. I know things fall off aircraft now and then, and JetBlue is under the proctoscope right now so any marginal sin is magnified (just like when NW stranded pax in the DTW blizzard or HP had the drunk pilot event at MIA... you just have to wait for the media to shift focus elsewhere.) I am mildly dismayed, though, at the amount of B6-can-do-no-wrong rationalizing I read here... almost as bad as the BA board, where it was once famously said that if the flight crew murdered passengers en route they would still be roundly congratulated for arriving on time, although there it's mostly passengers.

dietcoke - you SERIOUSLY need to lay off the caffeine! I no longer even believe your a pilot because I think your mentally unstable - I hope to god any training program would have booted you by now. Your quote about a crash is so off base it SICK!

The report says "fell off" not loose as you state. Also the report states "sparks were visable from passengers. Now do I need to give you a lesson on combustables also?


FYI - I have a pilot license so I speak with a bit of knowledge here and am just shocked by how bad Jetblue has fallen apart over the last year.

Rocket-man

I really couldn't give a rats ... if you don't believe I'm a pilot. You might be dissappointed to know that I have over 9000 hours flying jets, 5 jet type ratings, and I pride myself on a squeaky clean career and safety record. Once again, I am far from sick. I have absolutely no doubt that you would gleefully cheer at the prospect of a jetblue crash. The problem my friend is that it ain't going to happen. Regardless what you think of Jetblue as a company the bottom line is they have an impeccable safety record and that just goats you. There can be little doubt that jetblue had a meltdown over St Valentines day but it absolutely drives you insane to think that they will emerge a much stronger company. Even four short weeks after their meltdown and they are proactively changing operations for the better. The infrastructure will improve as we march forward. Bottom line Jetblue will emerge as a much stronger company and you just can't handle that, it eats you inside out. Rocket-man I still stand by my assertion that you are just a bitter armchair nobody who simply couldn't hack it in the airline industry. Could you even find the cowling safety latches on the A320, somehow I doubt you could. Rocket-man enjoy your piper cub. Rocket-man the NTSB accident data doesn't lie it just exposes you for the fraud you truely are. I forgot to mention I relish flight training. Its the one game I have mastered and can play very well, so I doubt I'll be getting the boot anytime soon. I'm eagerly waiting your lesson on combustables.

Once again, any mods who want to get this board back under control would be greatly appreciated.

We're done here.

The language and personal attacks make this thread beyond saving.

Everyone: stay away from personal attacks or threads will be shut down (the signal to noise ratio makes further discussion impossible) and members will be suspended (because they are doing harm to the community).

Gary
aka gleff
Senior moderator