txrus
Mar 18, 07, 9:33 am
Good morning,
First off let me say that I have long been impressed that Starwood not only had a 'lurker' on this forum, but that it takes a interest in what is said here as well as attempts to resolve issues brought up-would that all travel related companies would do the same thing!
This is more of an FYI-I am presently staying @ the Braintree Sheraton in MA unforunately, thanks to Mother Nature who blew my flights to PHX out of the sky yesterday, until Tues (originally a planned 1 night stay) & while the hotel's website lists it as having the Sheraton Sweet Sleeper Bed, I can testify from personal experience now for 2 nights that our room at least, 2017, certainly doesn't. Not only is there no 'plush pillow top mattress' we have the old broken down ones w/the old fashioned mattress pad that ends up in a wadded knot under your back the first time you roll over in the bed. Plus, the amount of the bed skirt that is dragging on the floor, even though a good amount of it has been tucked up under the mattress, shows the linens don't fit the mattress' currently in use. While I don't know that I'd go as far as calling it false advertising, it certainly isn't the 'Sweet Sleeper Bed' one expects when staying @ a Sheraton claiming to have Sweet Sleepers. Perhaps some adjustement on the website is in order?
On the plus side, the staff have certainly been accommodating in extending our stay, even when I contacted them @ 6am on Saturday after finding out we weren't going anywhere.
First off let me say that I have long been impressed that Starwood not only had a 'lurker' on this forum, but that it takes a interest in what is said here as well as attempts to resolve issues brought up-would that all travel related companies would do the same thing!
This is more of an FYI-I am presently staying @ the Braintree Sheraton in MA unforunately, thanks to Mother Nature who blew my flights to PHX out of the sky yesterday, until Tues (originally a planned 1 night stay) & while the hotel's website lists it as having the Sheraton Sweet Sleeper Bed, I can testify from personal experience now for 2 nights that our room at least, 2017, certainly doesn't. Not only is there no 'plush pillow top mattress' we have the old broken down ones w/the old fashioned mattress pad that ends up in a wadded knot under your back the first time you roll over in the bed. Plus, the amount of the bed skirt that is dragging on the floor, even though a good amount of it has been tucked up under the mattress, shows the linens don't fit the mattress' currently in use. While I don't know that I'd go as far as calling it false advertising, it certainly isn't the 'Sweet Sleeper Bed' one expects when staying @ a Sheraton claiming to have Sweet Sleepers. Perhaps some adjustement on the website is in order?
On the plus side, the staff have certainly been accommodating in extending our stay, even when I contacted them @ 6am on Saturday after finding out we weren't going anywhere.