Hilton HHonors - Conrad Centennial Singapore

Have read the old threads re problems with upgrades for gold and ?improvement. May stay there 2 nights in March and would like to know if anyone has had recent experiences with the hotel and if any "amenities" TIA

edited for smilie correction

[This message has been edited by estnet (edited 02-22-2001).]

Conrad Centennial Singapore (from SGD198/Night, Approx. $109, May 1-7)
www.hilton.com (http://www.hilton.com)

Im staying at this hotel twice in the next couple of weeks, on PS1 strecher awards. Im a Gold VIP, and Im wondering what your experiences are with upgrade and other benefits..... Thanks!!

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Gaucho100K

a search will provide your answer.

This hotel from personal and read-about experience has a great track record of upgrading golds.

Stayed there in November on a PS5 award. Was given a nice room on Exec Floor. They offer a choice of breakfast in either the Exec Floor lounge, on the main floor in the restaurant (which was quite better), or room service. They have afternoon tea, chocolates, etc. in the lounge, and there are complimentary cocktails and nibbles starting at 5pm IIRC.

You get a comp breakfast in several locations, as others have said. If you get it in Oscar's, the restaurant on the ground floor, you may see the bill show up on your room invoice. The front desk staff will take off the charge with no arguments.

The exec lounge is very good, with wireless 802.11b Internet access charged at the same rate as in your room, S$20/day. Staff is helpful and friendly. Breakfast is pretty good, though I find myself going downstairs to Oscar's more often.

I haven't had a problem in getting upgraded in several stays here, though none were on Hilton awards. One was on a 50% off UA certificate.
Rich

Thanks for the replies... http://www.flyertalk.com/forum/biggrin.gif

Just wanted to post a quick report. Booked an award stay using a points stretcher award (PS1) as a HHonors Gold. At check-in was automatically upgraded to the Executive Floor, and granted full Exec. Floor priviledges including breakfast. The hotel continues to be very nice (hadnt been here in over 1 year). Staff was very attentive, they remembered I had stayed here a lot during my SE Asian tour of duty, and warmly welcomed me back.
This is a great hotel, I would strongly recommend it for your travels to Singapore.



------------------
Gaucho100K

Just checked 2002 availability for the Conrad Singapore property. Originally we were booked for a GLON award stay in April. Noticed that the Conrad is a SELECT level property and had Point Stretcher availability in April. So a six night stay would be 78,000 points rather than 100,000 points. Called Hilton reservations to see about changing my award from GLON to PS-6, thus saving 22,000 points. Am pleased to report that not only did I get a very helpful and pleasant CSA on the phone, I was able to swap the award designations on my reservation with no problems.

Is anyone familiar with the fitness facilities at the Conrad Singapore? Is the pool long enough for swimming laps, or is it a sunbathers' pool? Is the equipment nice?

For what it's worth, the best facility I've seen is at the Westin Taipei-- amazing.

When I stayed there last year, the gym was open 24 hours a day. You can access with a key during the night when there is no staff. The equipment is fairly standard. I prefer the gym here to the Hilton on Orchard.

The best gym I had in Singapore is the Shangri-la on Orange Grove, though. The Hyatt is also nice after renovation.

I don't recall the Westin TPE had a nice set of equipment but did they refit it recently?

The pool is ok for swimming laps, but there's no dedicated area for serious lap swimming as there is at, say, the Four Seasons, which has lane markers.

Other fitness facilities are better than average.
Rich

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by rjh:
The pool is ok for swimming laps</font>

would agree.

- SGD 220/EUR 139 (single); SGD 240/EUR 151 (double) per room & night; price includes american breakfast buffet; not included: + 10% service charge + 1% tax + 3% goods/service tax
- triple HHonors base points
- triple airline miles for BA, CX, JL, LH, NW, QF, UA
- reservation code: 6I
- valid from now until 31.08.2002

For award travel they also have a point stretcher sale on through this time too!

of course I've done my spring trip to SIN and this promo will have ended in time for my Fall trip. It figures http://www.flyertalk.com/forum/frown.gif

Some of you might know that the Singapore Conrad has a promotion offering triple miles (UA but also a lot of other airlines).

The problem is that I have signed up for the promotion giving me double HH points and no airline miles.

So there is a "promotion conflict".

I called teh Diamond desk and they are looking into it. Will keep you posted when the miles are.

I tried cancelling the double-points promo recently and HH customer service said it's not possible. Please let me know if you succeed as I have stays coming up in SIN Conrad. Thanks!

The word from the Diamond desk is that if a particular hotel is having a special promotion on miles, it should be honored. They have written a letter to hav my account credited but I have not seen any miles show up yet. I'll let you know.

My miles posted today.

Does anyone know if there is a lounge at the SIN Conrad with free breakfast that is open on Sundays?

I'll be staying there this coming Saturday and Sunday nights.

Thanks....

Yep. It's open, it will have your breakfast, and it's great.

Even on PointStretchers as a Gold, I have been upgraded to Executive Floor rooms. The Executive Floor amenities offered for free are:

Lounge: Full American/Asian Breakfast Buffet
Mon to Fri 6 -10:30am
Sat, Sun and Holidays 6 - 11am

-or-

Buffet Breakfast at Oscar's Cafe in the Lobby

-or even-

Room Service (Continental Breakfast only)

Comp tea, coffee and non-alcoholic beverages served all day 6am - 11pm

Daily afternoon tea with freshly (and I mean freshly) baked scones, finger sandwiches and Chef's sweet temtations 2:30 - 4:30pm

Complimentary (as in free booze) evening cocktails, wine and champ and canapes 5:30pm-8pm

Comp pressing of 5 laundry items.

Express Laundry with no additional surcharge

Meeting room for up to 2 hours daily

Broadband in your room. Wireless Broadband in the Lounge, Lobby and pool areas (fee 24 Singapore for 24 hours)

Comp local calls

Personalized Stationary

Free Conrad Teddy Bear and Free Rubber Duck in your room.

Chocolates and fresh fruit on arrival and fruit replenished daily.

A great hotel!

ENJOY! A breakfast spread w/dim sum items and fried rice or noodles is tops in my book.

MMMMMMMMMMMM Conrad SIN breakfast.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PremEx:

Free Conrad Teddy Bear and Free Rubber Duck in your room.
</font>

I definitely want to get a Conrad Singapore teddy bear to go along with my Conrad Hong Kong one.

How is the Wi-Fi at this property? How much does it cost? Thx.

I am doing a mileage run at end of October and will be staying at the Singapore Conrad on the 10/30 - 11/2. I just booked a rate of US$118 on the Executive Floor for these dates. This rate requires 1 nights deposit and is non-refundable and non changeable, but WOW....

Oops wanted to add that I booked this through the Hilton website....look for the S1 code, 21 day advance purchase so I was told by the Hilton Customer Service.

[This message has been edited by mmmmmmmish (edited 09-24-2002).]

Wi-Fi is in the Exec lounge, poolside, and Oscar's. I've used it in the exec lounge with none of the issues I have at Changi. It's S$25/24 hours supplied by www.net2room.com (http://www.net2room.com)

Breakfast in the exec lounge can get a bit crowded at times. You can get a somewhat expanded selection, more room, and the opportunity to sit outside if you eat at Oscar's downstairs. (Don't come down in your Conrad bunny slippers and expect to get seated, however.)

By the way, I believe it's not universally known that you can get a continental room service breakfast for free before leaving for the airport for the early UA flight. Check with the exec floor staff. Nothing like real coffee at 0415.
Rich

[This message has been edited by rjh (edited 09-24-2002).]

rjh and/or PremEx, (two people whom I 'met' at the Conrad SIN Exec Lounge recently http://www.flyertalk.com/forum/smile.gif)

Does an upgraded Gold VIP get the "full run of the house" (everything? hot & cold?) at Oscars, gratis?

I'll be there (again) on 29 & 30 Sep.

Everything from the buffet, hot or cold, is fair game.

They'll ask you to sign for an American breakfast buffet, I believe, charged at S$35 or so.

Make sure they take it off the bill at check-out. (I find a breakfast erroneously charged about 1 out of 3 trips. Lately I just tell them to bill some FTer. You may want to review the folio from your last stay. http://www.flyertalk.com/forum/wink.gif )
Rich

The Wi-Fi is great. The once-a-day charge covers both the hard wire hi-speed broadband in your room, and the Wi-Fi thoughout the rest of the property.

Strangely for me, it asked me to accept billing several times in one day when I logged on. I was concerned that this might result in multiple billings. Don't worry. It doesn't.

You can also review your room folio detail and balance, and any messages you have at any time right on your laptop via this service, which is kinda cool.

Also, don't forget to purchase a few of the smaller "baby" Rubber Ducks to go with your free Momma. They can be had for about a buck each at the Gift Shop. My ladyfriend loved her duck family I gave her on my return.

Speaking of gift shop, it was kinda neat being presented with any messages you had waiting for you, at the Gift Shop or any other location where you charged to your room. The room messages print right out along with your receipt!

This hotel really has it down, techwise.



[This message has been edited by PremEx (edited 09-24-2002).]

WOW, the conrad singapore sounds superb, i heard it was good, but not that good!

It's rather unfortunate that the Conrad is overshadowed by the Ritz-Carlton, Shangri-La and Four Seasons.

Why is that unfortunate?

I heard a Ritz Carlton recently overshadowed a Motel 6 somewhere.

Your point is?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PremEx:
Why is that unfortunate?

I heard a Ritz Carlton recently overshadowed a Motel 6 somewhere.

Your point is?</font>

The gap between the Ritz-Carlton and Motel 6 is far bigger than that of Ritz-Carlton Singapore and the Conrad Singapore. That being said, my point is that the Conrad does not get the recognition it deserves as being an outstanding Singapore property because of the more famous reputation of the three brands I mentioned.

The Singapore Conrad is a gem, rubber duckies, teddy bears and all.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by rjh:
By the way, I believe it's not universally known that you can get a continental room service breakfast for free before leaving for the airport for the early UA flight. Check with the exec floor staff.</font>

THAT IS GOOD TO KNOW

The room service continental breakfast benefit is, as you can see, called out in the list of benefits that PremEx gave, above.

For some reason it never clicked with me that I could use it before a very early departure until Ibrahim of the Conrad exec floor staff mentioned it.
Rich

Two thumbs way up for this fine property. I can't imagine staying elsewhere ...

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by essxjay:
Two thumbs way up for this fine property. I can't imagine staying elsewhere ... </font>

Me either! I love staying at this property4free! http://www.flyertalk.com/forum/thumbsup.gif http://www.flyertalk.com/forum/thumbsup.gif http://www.flyertalk.com/forum/thumbsup.gif http://www.flyertalk.com/forum/thumbsup.gif

Think about the money you SAVE at the COnrad Hilton...

*Breakfast.
*DO the Afternoon tea. A MUST to get out of the SIN Humidity.
*Everything else my big Bruddar PremEx mentioned.
*Teddy Bears and Rubber duckies (which I didn't KNOW were FREE!!!!) http://www.flyertalk.com/forum/frown.gif

Plus, you can connect to the world with the Internet. Decent deal.

Plus... Great use of point stretchers.

MAJOR PLUS: The upgrades, even as a Gold

MAJOR PLUS: Very friendly, helpful staff.

BEST PLUS: Point Stretchers.

It's all adds up to the Conrad Hilton SIN being the place to be there!

Now I have to go back to SIN just to get a teddy bear and a rubber duckie!


[This message has been edited by Catman (edited 09-28-2002).]

From a sunbathing point of view how do the pools compare at the Hilton Singapore & Conrad Singapore?

The gym has nautilus weight machines - about 6 or 7, a smith machine, some dumbells. The cardio equipment is also nautilus they have 2-4 of each of the following: step machines, bike, recumbent bike, and treadmill. There is little or no airconditioning in the gym area.

There are no steam/sauna/spa facilities although i think you can get a massage.

Chiangi, was the grand hyatt in singapore recently renovated?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by criscokid:
From a sunbathing point of view how do the pools compare at the Hilton Singapore & Conrad Singapore?</font>

The Conrad deck area on the 4th floor is pretty large in comparison to the Hilton, which has an older, rooftop pool. You can look out over the edge of the Hilton roof to review the adjoining Orchard Road scene.

The Conrad staff come by to offer drinks and so on. The Hilton staff don't seem to do that.
Rich

Yes, the pool at the Conrad is much nicer than the Hilton, IMHO.

It's great for sun.

When you take a lounge chair, they immediately bring you a pitcher of water and a plate of fruit. There is a full bar and staff circulate for orders. essxjay and I had lunch poolside last month and it was very good (standard room service fare, I suppose).

The pool area also has wireless hi-speed broadband coverage (fee), so you can bring your laptop out and "surf" and do laps if you desire.

Is there a way to determine "point stretcher" dates for Jan.'03 for the Conrad? Received no help from HHonors, just July/Dec..Should we call Conrad direct?

I'm staying at the Conrad SIN next weekend. I have a 2 night point stretcher booked at 27,000 points, but the rate is only $102(USD) per night, which seems pretty cheap to me. They've also got a triple mile bonus going.

Which is the better deal?

They're both great deals. I might opt for the P.S.

[This message has been edited by transpac (edited 11-12-2002).]

Burn those points !!!!

Have to be careful about stay/night credit on an award stay. Yes you get points and yes the stay/nights show up in the total but they do NOT count for status. I have had this confirmed by 3 separate Diamond desk people including Stacy Strickland.

Sorry Baze, you lost me,

What do you mean you get points on an award stay?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by srodr:
Sorry Baze, you lost me,

What do you mean you get points on an award stay?</font>

Baze's post was in reference to something in my post, which I subsequently edited out (as it was incorrect information). Apologies.

In answer to your question, you get points for incidental purchases on an award stay. Movies, phone calls, room service, webtv, high speed internet, etc.

27K for 2 nites at the CONRAD is a very good deal!

In fact afterwards, you¨ll prolly feel like you really got value for ur points.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Baze:
Yes you get points and yes the stay/nights show up in the total but they do NOT count for status. </font>

Hmmm... A "close friend" just made Diamond during a swing through HGK and SIN. The only way to make the numbers work is to double-count the nights for January plus count the 5 award nights in HKG. Received Gold bonus for HKG and SIN, got Diamond bonus at Hilton East Brunswick NJ on the way home from the airport.

What is the name of the subway station that is closest to the Conrad Singapore? Thanks.

Nearest MRT is City Hall - during the day and evening (until 9 or 11 pm depending on the day) there is a free shuttle (Millineum Walk or Convention center(cc is directly accross the stree). You can also walk underground and in air conditioning by using City WalK - it is a fair hike esp if you have luggage - probably best to cab if that is the case - only a few dollars (at most).

Please note that the Conrad has changed their policy on ug for gold - still get breakfast but not in the exec. lounge - and no other exec. lounge privleges http://www.flyertalk.com/forum/frown.gif
(Whoops - just realized you are diamond so not a concern for you)
From the ap bus #36 ( I think) stops right outside the Conrad http://www.flyertalk.com/forum/biggrin.gif good with little luggage and a little spare time

[This message has been edited by estnet (edited 01-26-2003).]

Thank-you estnet! Very useful info. which I couldn't find on the Conrad website or through a Google search. I appreciate it.

------------------

I searched the Conrad site and FT and could not find the following information.

Are there any US 110v outlets in the rooms or should I take an adaptor?

Thanks

edited for grammar

[This message has been edited by RDY3238 (edited 02-26-2003).]

You will need an adapter. There is the typical 110 in the bathroom for a shaver that does not need an adapter but for anywhere else in the room you will need the adapter.

The Exec floor rooms have a in-room fax on a stand that has a power receptacle that you can plug a 110V plug into without an adapter. I don't know if it's 110V, however, since my power adapters handle 110-220V.
Rich.

This whole self-reliant traveler thing is going too far....

I assume you're looking for a place to plug in your laptop, right? If so, your power brick can handle the conversion from 220v by itself and you just need the converter.

Rather than bring or buy your own, just call the staff and have them bring you one. When staying in HKG or LHR, the hotel has always accomodated me.

If you need an adaptor it is either a plug on the fax machine (mentioned above) or if in a room without a fax it is in the drawer beneath the TV with the kimono http://www.flyertalk.com/forum/smile.gif

You might want to bring an extension cord though if you prefer to work on the bed rather than the desk because the outlets are not too conveniently located.

If you really need a convertor - I'm not sure if they have them - but wouldn't be surprised if they do.

Thanks for replies http://www.flyertalk.com/forum/smile.gif

[This message has been edited by RDY3238 (edited 02-26-2003).]

I was at SIN Hilton two weeks ago, plenty of 110 outlets at the desk.

I was at Conrad SIN last august and they provided me with the adaptor. You just need to call the concierge and they will deliver it to your room.

Hmmm, been at the SIN Conrad many times on the executive floors and in the mini suites at the left end of the halls. Never found a 110 outlet at any of the desks. Always have an adapter with me anyway so not a problem. Guess I will have to look harder next time.

This is somewhat a leap of faith, however, based on a stay at the Hilton, Orchard Road, I was able to use my T-Mobile phone charger without having to use the adapter to convert my U.S. configuration to the Singapore in the standard 220 volt outlet. The outlet had the U.S. slots as well as the Singapore power points.

This information assumes that you have built in 220 and 110 power adapters.

Tough times for a FT favorite hotel. Half the staff are on leave! I'm still planning to make my first visit at the end of April. Any recent experiences?

http://straitstimes.asia1.com.sg/topstories/story/0,4386,182039,00.html

"In Singapore, hotels are recording some of their lowest occupancy rates in years.

The 509-room Conrad Centennial said occupancy levels are even lower than the 30 per cent to 40 per cent levels seen in the immediate aftermath of Sept 11.

'It's the lowest I can remember, and I don't think any hotel in Singapore can say it has an occupancy level of 50 per cent,' said general manager Heinrich Grafe.

About half of Conrad's 435 full-time employees have gone on leave, while remaining employees do extra jobs. Housekeeping staff are helping with food and beverage, for example, he said.

'The most important thing is to keep jobs, and this helps to lower our expenses.' "

I will be at the hotel on Sunday and Monday night. I can let you know after my visit.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Pudding Guy:
Tough times for a FT favorite hotel. Half the staff are on leave! I'm still planning to make my first visit at the end of April. Any recent experiences?

http://straitstimes.asia1.com.sg/topstories/story/0,4386,182039,00.html

"In Singapore, hotels are recording some of their lowest occupancy rates in years.

The 509-room Conrad Centennial said occupancy levels are even lower than the 30 per cent to 40 per cent levels seen in the immediate aftermath of Sept 11.

'It's the lowest I can remember, and I don't think any hotel in Singapore can say it has an occupancy level of 50 per cent,' said general manager Heinrich Grafe.

About half of Conrad's 435 full-time employees have gone on leave, while remaining employees do extra jobs. Housekeeping staff are helping with food and beverage, for example, he said.

'The most important thing is to keep jobs, and this helps to lower our expenses.' "</font>

Pudding guy, I returned last week from the Conrad, see my short review here


http://www.flyertalk.com/forum/Forum57/HTML/006276-2.html


Nigel

Nigel, I suppose your recent experiences might reflect that half the staff are gone, and those who are left are doing jobs they normally don't do.

I was there just before beergut. I do not think that it was SARS related. My experience was no where near the same as it was the previous year. The hotel seemed pretty full, based on people at checkin and waiting for elevator. There were also atleast one wedding reception and another event going on the day I was there.

------------------
Robert

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Pudding Guy:
Nigel, I suppose your recent experiences might reflect that half the staff are gone, and those who are left are doing jobs they normally don't do.</font>

Probably although the Hotel was pretty much empty of guests as well. I asked someone if they were busy and they said yes, picked up the paper the next morning and the Manager of the Conrad was complaining they were empty because of SARS !!

When things went wrong they were fixed quickly but I believe Platos stayed just before me and had a completely different experience which they weren't too pleased with.

Nigel

I am currently at the Conrad Singapore. The staff could not be more attentive. However, there are changes for those of us entitled to the Executive Floor. It is closing tomorrow for refurbishment. Since the occupany rate is low, they are taking this opportunity to paint, change the carpet, and put up new drapes. It will be closed at least thru the end of the month.

Winnie, the charming assistant manager of the Executive Floor, assures me that all normal amenities will be extended to guests. Afternoon tea and cocktails will be provided in the ground floor lounge. Check-in today was in my room, rather than in the lounge.

I was given a Singapore paper on my flight from Borneo today. If I were to make a decision based on the SARS articles in it, I would have flown out immediately. 80% of the articles dealt with SARS - 101 questions about SARS, articles on people who had it and recovered; articles encouraging parents to send their children to school tomorrow after the 2 week shutdown to clean them, picture of people on an EVA flight inbound, all with face masks - including the staff, articles on cleaning products that are effective in killing bacteria.

Yet in the city, there is a sense that SARS is under control. People are out and about, albeit in reduced numbers, and I have not yet seen a single person wearing a face mask.

Regardless, I am leaving a day early. The hotel won't be the same without the executive lounge, and the paper creates a sense of crisis.

Hey Carol, didn't know you were in town this weekend. I was at Suntec City earlier today, and the crowds near Carrefour seems to be the same as before. However, at Raffles City, it was very quiet. While waiting for a friend, I strolled into the former Westin, and it was very unnerving as the number of "guests" is countable with 1 hand. Had lunch at Patara, and we were the 3rd guest for the day, and no other guests came in, even after we left.

Bugis Junction fared quite well as they had a food fair going on this weekend.

I am still comtemplating on whether I should head down to Melbourne next month.

Thanks for the latest, SanDiego1K. One of our party has bailed out due to family pressure, but the other two of us will be giving the Conrad our business in two weeks. Hopefully, the city mood will be restored a little by then.

Thanks for the update SanDiego1k!

I will be arriving May 2 early morning, so there is a chance the Executive Lounge will be open. With its nice views, I would much prefer to hang out there rather than the lobby lounge or by the pool.

Has it opened from its renovation? Are golds entitled to upgrades to the executive floor?

You should be able to score an upgrade as a Gold. Occupancy rates are still low (look at the number of point stretcher dates for the rest of the year).

I reserved the executive floor last fall as a Gold and was upgraded to a Centennial suite. Reserving the exec floor wasn't all that much more than a regular room - something to consider if you want to try to get a suite upgrade.

the lounge is still closed

We stayed when the lounge was closed, but his hardly seemed like a negative, as we had complementary breakfast and afternoon tea downstairs. Both were top-notch. The tea selection, sandwiches, and souffles were especially memorable. Between the Conrad, the hawker centers and the chili crab, I was delightfully stuffed the whole time I was in Singapore. We loved the Conrad.

For the free buffet breakfast, does it only apply it to gold/diamond member, or everybody in the room? I am going to stay there for 2 weeks with my wife and daughter.

Thanks.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by francophile:
The gap between the Ritz-Carlton and Motel 6 is far bigger than that of Ritz-Carlton Singapore and the Conrad Singapore. That being said, my point is that the Conrad does not get the recognition it deserves as being an outstanding Singapore property because of the more famous reputation of the three brands I mentioned.

If you and others that enjoy the property recognize it for what it offers and the services it provides, I am sure that the ownership is pleased with that. I would rather be recognized by people that travel and use my property than be recognized by others who do not help my occupancy levels. I understand your point and it is well put. In a way, it is good that they do not have such recognition... more room for upgrades for HHonors elites.

</font>

With Priceline prepaid rate, I understand there is no point/night acrual. Can I still have Diamond benefits, like lounge access to have breakfast and evening snacks? Can you please tell me your experience from that hotel?

Thanks.

With Priceline prepaid rate, I understand there is no point/night acrual. Can I still have Diamond benefits, like lounge access to have breakfast and evening snacks? Can you please tell me your experience from that hotel?

Thanks.

They won't give you breakfast, evening snacks, or room upgrades there with a Priceline stay.

They are the worst! As an HH Gold on a paid stay, they didn't let me have lounge access, and my room upgrade was to a "business room" which was the same as a regular room with the addition of a fax machine. At least we got breakfast.

The Conrad SIN will be the Host Hotel for an international Circuit Party known as the Nation04 Party. If you are not into huge parties (think 2000+ type of clubbing), or young "kids" in a Spring-Break-in-Cancun kind of hotel, I would strongly recommend you avoid staying at this hotel during the period of 8/6-8/10.

....so, are you going to be there? ;)

Dang. I'll be at the (not exactly the Ritz) Carlton instead.

Dang. I'll be at the (not exactly the Ritz) Carlton instead.

so are you changing your reservations ;)

Dang. I'll be at the (not exactly the Ritz) Carlton instead.

Are you going for business or pleasure?

....so, are you going to be there? ;)

:D

In case anyone want to get into party mode, the Inter-Continental is the other Host Hotel, but by far most of the party attendees are staying at the Conrad....

Apologies if this has been asked and answered before, but a bit of searching did not reveal my question.

I have booked an Executive Floor room at the Conrad Singapore for two nights next month. I was given a choice between a King Executive Room and a King Executive Premier Room. As it was only marginally more expensive, I went for the Premier Room. What is the difference between them?

Also, as an Exeuctive Floor guest, but a non-elite, what are the odds of me getting a 3 PM check-out on my day of departure?

Thanks!

Never stayed there, so I can't help you with your question. But depending on the rate you are currently paying, there are a couple of special offers at the hotel (accessible from http://singapore.conradmeetings.com/sincici/offers.html but available to non-meeting planners as well). I guess this is as good a place as any to post it.

===========================
Discover The Art Of Business Living


Travel on business and find your 'home away from home' here at The Conrad Centennial Singapore. Singapore's Hotel of the Year introduces the finest and most innovative Business Floor rooms, where the needs of the busy executive are a priority. With everything from friendly service to private check-in, state-of-the-art equipment and facilities to gourmet chocolates, business living at Conrad Centennial is full of dividends and pleasures.

Guests of the Business Floor rooms enjoy thoughtful amenities including:


Complimentary daily buffet breakfast at exclusive venue
Escorted check-in at Conrad Centennial Singapore and personalised in-room registration
Daily S$10.00 laundry, dry-cleaning and pressing allowance (non-accumulative)
Dual telephone lines
Private in-room fax on request
Shoeshine on request
Pillow menu
Complimentary use of Centennial Fitness Club and outdoor pool
Continually replenished fresh fruit
Complimentary Conrad chocolates
Choice of newspapers
Extended check-out until 3:00 pm (subject to availability)
Complimentary daily buffet breakfast is served from 6:00 am to 10:30 am at the Salon by the Pool, with its inviting views of cool water and palm trees. And our hassle-free wireless broadband Internet access allows you to work anywhere in the hotel with your laptop - just ask us about the Internet access key card. With every modern convenience, plus the charm, luxury and style of business travel, you can enjoy your business trip in comfort.

Indulge in our exclusive Business Package from S$220.00 (US$138.00 / £83.00) for single occupancy on Business Floors until 31st December 2004.

For reservations:
Tel: +65 6432 7192
Fax: +65 6432 7198
E-mail: singaporeinfo@conradhotels.com

Back To Business


Back To Business - where business deals come together
Business Anywhere Else Is A Compromise

So many extras for the business traveller at no extra cost!

While travelling on business, let the Conrad Centennial Singapore be your office on the road. With prices starting from just S$260+++ from now until 31 December 2004, Conrad's Back To Business programme gives you a great deal more than most other hotel groups for a great deal less.

The Back To Business programme offers you all the conveniences, including:

· A spacious Executive Floor room with business amenities
· 24-hour complimentary wireless Broadband Internet access
· All day open bar at the Executive Lounge
· Late check-out at 9pm
· Five pieces of laundry or dry-cleaning or express pressing per day

Wake up from a good night's sleep and start the day with a scrumptious breakfast. Our Back To Business programme provides luxury accommodation in a convenient location.

This Back To Business programme also includes:

Exclusive access to the Executive Lounge, which is open from 6am to 11pm
Personalised in-room registration
Daily breakfast buffet at the Executive Lounge
Complimentary IDD access for calling cards and local calls
Two-hour complimentary use of a meeting/function room
No surcharge for express laundry
Complimentary fruit basket, replenished daily
Private in-room fax equipment with designated lines upon request
Afternoon Tea and beverages at the Executive Lounge
Daily evening cocktails from 5:30pm to 8 pm with canapés

At the Conrad Centennial Singapore, we have designed a uinque business package to make your stay away from home not only more affordable but more enjoyable for you personally.

The Back To Business package allows you to pay one single price that incorporates not just your room but also daily breakfast, drinks, free newspapers and unlimited use of Broadband Internet access. Limousine airport transfers are also available at a surcharge.

Prior reservation is required and subject to availability. To make a room reservation, call your nearest travel professionals or Hilton Reservations Worldwide or the hotel directly at +65 6432 7192 or email sincici.res@hilton.com and quote P1 for reservation.

I am Gold and had to "push" a little for a 2.30pm check-out with the front office. Though most staff at the front office were friendly and helpful, there were a few who were not very accomodating.

The Executive Floor Lounge staff were much better since on the same day I everheard another guest asking for 6pm check-out but was offered 4pm instead. I dont think you would have much problem with a 3pm check-out.

i stayed at the Conrad Singapore this past January. The lounge staff were lovely and the food spread was pretty extensive. The views from the lounge were also very nice. While the room was very nice it didn't seem luxurious to me. We had a large bathroom with a jacuzzi tub and a walk in shower. the fruit and water were constantly replenished through out the day. I have no idea how many times they entered and exited our room. considering how cheap our rate was I thought the service was outstanding however I would not put this hotel in a luxury category. It is definitly a business class hotel. I would have been disappointed in the rooms/services if this were a honeymoon or such.

We were on an early morning flight back to NRT so I can't comment on whether late check out would have been allowed.

the fruit and water were constantly replenished through out the day. I have no idea how many times they entered and exited our room.

I have seen the "fruit-cart" along the corridor and it was such a delight to see so much fruits in a hotel.

Though they replenish the fruits and water daily, it was only 1 Conrad Bear per stay !

Apologies if this has been asked and answered before, but a bit of searching did not reveal my question.

I have booked an Executive Floor room at the Conrad Singapore for two nights next month. I was given a choice between a King Executive Room and a King Executive Premier Room. As it was only marginally more expensive, I went for the Premier Room. What is the difference between them?

Also, as an Exeuctive Floor guest, but a non-elite, what are the odds of me getting a 3 PM check-out on my day of departure?

Thanks!

The Exec Floor Premier room is actually a suite that they call the "Centennial Suite" and it's about 150% larger than the regular Exec Floors rooms, which are just your average rooms....yuk!...and they are about only $30SGD cheaper than those Premier Rooms.

Don't play the upgrade game at this hotel, as they are generally not very consistent with upgrades. Go ahead and book the Premier room, you can't go wrong.

Go to the afternoon tea in the exec lounge and get a warm scone (among other goodies). Yum!!

The exec lounge staff are wonderful.

Also buy a few baby rubber duckies in the gift shop--they go great with the bigger one from the room and they are very cheap. Wife loves them!

They only automatically upgrade Diamonds to Exec Floor. Golds have to book a Business Room to get access. As a Gold booking Exec Floor Room I have been upgraded to a great suite a couple of times. I wouldn't think you would have any problems getting a 3pm checkout with a Premier Room. I got a 7pm checkout in March :)

I totally agree with the comments on the afternoon tea and exec floor views and staff ^ .

IIRC there is 1 or more "Centennial Suite" per floor, so your upgrade from the Exec floor to a suite may put you on the eighth floor (happened to us), but so be it. You still get lounge access, no matter what floor your suite is on.

I plan to book the Government Best Available Rate at this property. Three room types are more expensive: the Business Plan, Executive Floor, and Executive Plus. Will I get upgraded to Executive Floor as Diamond? I ask because the Singapore Hilton refused such an upgrade last year (albeit when I was Gold).

How about if I book Business Plan - does that rate Executive Plus?

Thx for info!

Will I get upgraded to Executive Floor as Diamond?



Yes, that is the Hotel policy.

Yes, that is the Hotel policy.

...yet subject to availability and whether the hotel (or the particular employee on duty) actually complies with HHonors rules.

E-mail the hotel ahead of time and cross your fingers.

In several stays as a diamond, the Conrad Singapore has routinely upgraded me to the Executive Floor. In each case, I have booked the cheapest online rate I was able to find. The Conrad Singapore is very good in its treatment of diamonds.

In several stays as a diamond, the Conrad Singapore has routinely upgraded me to the Executive Floor. In each case, I have booked the cheapest online rate I was able to find. The Conrad Singapore is very good in its treatment of diamonds.

It's very good with Diamonds and still is. Treatment used to be great for Golds too although I have been reading reports that they are not getting the same goodies as before.

Upgrades to the business floors for Golds; Upgrades to the exec floors for Diamonds. A room on a business floor gets you free breakfast in the lovely and quiet poolside restaurant. A room on the exec floor gets you lounge access with all the usual things.

I had previously been given access to exec lounge as Gold after booking cheapest room available, but as with other Conrads this has now changed. Golds need to book a business floor, which is one level down, to be given exec lounge access. All 'subject to availability' of course.

In several stays as a diamond, the Conrad Singapore has routinely upgraded me to the Executive Floor. In each case, I have booked the cheapest online rate I was able to find. The Conrad Singapore is very good in its treatment of diamonds.

Just to throw in my 2 cents, I've just come back from two lovely stays at the Conrad Singapore as a Diamond. They always treat me very well there and it's one of my favorite hotels. Like many places, there is some inconsistency depending on who you are dealing with, but for the most part it's a great place.

Enjoyed the stay at my first-ever Conrad in Singapore. In some ways, I prefer the location to the upper Orchard Road Hilton because it's near the historic heart of town, and has great views of same from the Executive Lounge. The complimentary food and drink selection at the latter is, of course, fabulous.

Things weren't flawless, however. I was put in an Executive Floor smoking room though had booked non-smoking. Staff apologized but could only offer non-smoking room on non-Executive Floor (with fewer amenities). I opted to stay in the smoking room, while staff brought an ionizer to expel the heavy smoke odor. They removed it after a couple of hours, saying it would be unhealthy to leave it longer. Also, the fruit amenity was missing (realized this on checkout) though the Conrad teddy bear was present. Finally, the clothes I sent for free pressing were only returned when I woke up in the morning (apparently this is by design to avoid possible theft of clothes left on doorknob).

Next morning, the front desk manager apologized with a bow, and walked out to the taxi with me. She stayed while I got in the cab, and waved while it departed. However, my gentle suggestion of an HHonors points credit wasn't met with great approval. The best I could do was the promise of a suite or Executive Plus upgrade on another stay. Do others feel this is adequate compensation?

Next morning, the front desk manager apologized with a bow, and walked out to the taxi with me. She stayed while I got in the cab, and waved while it departed. However, my gentle suggestion of an HHonors points credit wasn't met with great approval. The best I could do was the promise of a suite or Executive Plus upgrade on another stay. Do others feel this is adequate compensation?

I recently mentioned in another thread that offering compensation isnt part of the Asian "culture".

Did you book a non-smoking room on the Executive floor or were you upgraded to the Executive floor ?

I recently mentioned in another thread that offering compensation isnt part of the Asian "culture".

Did you book a non-smoking room on the Executive floor or were you upgraded to the Executive floor ?

Re compensation, thanks for the insight. This could explain why I hit a brick wall seeking partial points credit for a quite unsatisfactory reward stay at the Narita Hilton. Though prompted by the Hilton Diamond Desk, the hotel's GM and Hilton's Asia manager never responded. Ultimately, Hilton Corporate had to issue the points credit.

At the Conrad Singapore, I booked a run-of-the-mill non-smoking room at the cheapest possible rate, since it's leisure travel on my dime. As such, I guess I should be satisfied with any Executive Floor room. It's just that I never expect to end up with a smoking room these days - and we're talking about deeply ingrained odor that partly resurfaced after the ionizer was removed.

I guess this is further relevant experience for those Diamonds expecting an upgrade in Asia! Not sure why the fruit was missing though.

I don't think they could have offered you anything more (in terms of rooms) because nothing better (non-smoking) was available.

They should have been able to press your clothes within two hours.

I don't know why you didn't get fruit and chocolate, unless you had the "do not disturb" light on, you checked in very late, or if they just forgot to put your name on the list (it has happened to me before at this hotel).

Explore

IF this was leisure travel on your own dime - how did you justify the govt rate> Just the fact that you got upgraded is enough, IMO

They should have been able to press your clothes within two hours.



I had stuff pressed in 15 minutes here earlier this year, and the wonderful lady who sorted this out for me point blank refused to take any form on tip off me.

And they come back nicely packaged! My folded shirts looked like they were new from a store, delivered in a basket.

I was able to find the email address for Concierge at Conrad Hong Kong. However, I haven't been able to find same information for Conrad Singapore. I would like to contact hotel to arrange pick up at cruise terminal and city tour prior to check in. Can anyone help with Concierge's email?

thanks,
Marc

The hotel's email is listed on the hotel fact sheet (http://conradhotels.hilton.com/en/ch/hotels/index.jhtml;ctyhocn=SINCICI) as singaporeinfo@conradhotels.com

Kiwiflyer:

I am looking for a direct email to concierge. I had already found the "info" address on Hilton.com.

thanks,
Marc

If you send it to that email they'll forward to the appropriate person.

Kiwi, I followed your advice.

For future reference, here is the address for concierge at Conrad Singapore:

SINCI_Concierge@hilton.com

Marc

Did a search but I could not find anything regarding the Upgrade to the Executive Floor for Gold's. Any help?

Thanks

UA 100K,

You have to book on min Business room rate for Conrad Singapore to get upgrade to Exec floor unless you are diamond.

My experience is going on 3 years old (grain of salt, and all that) but I booked an Exec Floor room (wasn't much more than a standard room, at least at the time) and was upgraded (aftter one night) to a Centennial Suite as a Gold.

You have to book on min Business room rate for Conrad Singapore to get upgrade to Exec floor unless you are diamond.

Yep, this has been their 'policy' for a while now. Of course there will be occassions when people get lucky. :)

Had 2 stays at the Conrad Bali earlier this year. Upgraded to exec floor as a Gold each time.

I did a reservation directly with Conrad SIN early this year and booked an Exec room. Got upgraded to Suite! I told them it was my anniversary also so maybe that may have mattered.

Noted during check-in on their PC, there was a box for upgrade reason and it said: GLD

Booked again yesterday for my anniversary next year and found that an Exec room cost LESS than a biz room :eek: .

I am on an award stay at the weekend (three nights). Will I get lounge access, breakfast, or upgrade :confused:

I was just there this past weekend as a Gold (a Diamond, actually, but my stay the preceding days at the Conrad in Bangkok hadn't posted yet).

I was upgraded to a "business" room. No lounge access.

I was just there this past weekend as a Gold (a Diamond, actually, but my stay the preceding days at the Conrad in Bangkok hadn't posted yet).

I was upgraded to a "business" room. No lounge access.
Which days were you there?

I stayed the night of the 7th, booked in a Business room. I was "upgraded" to an exec room, which is really just lounge access.

UA 100K, you might be interested in my mini-report here (http://web2.flyertalk.com/forum/showpost.php?p=4693457&postcount=63).

qasr and Always Flyin

I asume you both received complimentary breakfast. I just received an email from the GM of the hotel welcoming my upcoming stay, never had that happen before, anywhere.

I was there the following night (the 8th).

Which days were you there?

I stayed the night of the 7th, booked in a Business room. I was "upgraded" to an exec room, which is really just lounge access.

UA 100K, you might be interested in my mini-report here (http://web2.flyertalk.com/forum/showpost.php?p=4693457&postcount=63).

Which days were you there?

I stayed the night of the 7th, booked in a Business room. I was "upgraded" to an exec room, which is really just lounge access.

UA 100K, you might be interested in my mini-report here (http://web2.flyertalk.com/forum/showpost.php?p=4693457&postcount=63).

I stayed the night of the 7th (friday) as an award stay for checking out at 3:45AM on the 8th. I was upgraded to "Business room" as a gold member. No lounge access was given. Had to haggle with HHonors Check-in indicating that I would not need breakfast nor no room service. Eventually, the guy who checked me in gave me an access to the lounge. The business room was not really impressive but the bathroom was almost spa quality. Overall service is very professional. I had problems with the alarm clock in the room and CD/radio alarm. Housekeeping/engineer fixed it up when I returned to the hotel early evening. Just before I checked out, I lost my digital camera holding a week-long worth of pictures from Phuket and Singapore and some pictures as old as early September in San Diego. Duty manager attempted his best to locate/search for my camera. No luck. He even offerered me to contact Changi Airport when I contacted the hotel from Narita. Very professional staff. just not that impressive in terms of the check-in process of haggling and business room.

http://www.flyertalk.com/forum/showthread.php?t=442054
http://www.flyertalk.com/forum/showthread.php?t=373724

UA 100K,

You have to book on min Business room rate for Conrad Singapore to get upgrade to Exec floor unless you are diamond.

That was not the way it was before; however, it certainly seems to be the case nowadays. Conrad Singapore used to be very good about upgrading Golds to the Exec Floor. Not anymore. Now, for Golds, it's a gamble at best .... unless a special request is made or a higher rate is paid. Nowadays, Diamonds basically get what Golds were in line for too in years past. (In other words, Golds have been losing out in comparison to a few years back.)

From some searches in this forum I have found two things:

You can't get executive floor or suite rooms as HHonors awards.
As an HHonors Gold I am very unlikely to get an upgrade at the Singapore Conrad.

Now, I am considering to stay at the Singapore Conrad soon, and I since my points just keep adding up I would really like to get an award stay. At the same time, if I were to pay for the stay I would make a reservation for an executive floor room. Is there any way to get into the executive floor on an award stay? Is it possible to simply pay the difference between the standard room and the executive level?

At the Conrad SIN, as a Gold, you will only get upgraded to the business floors, and you won't get Executive Lounge access. You will, however, get free breakfast.

You can get upgraded to the Executive Floors on an award as a Gold, it just depends on the hotel. As a Gold, I've always been upgraded to the Executive Floor on award stays at the Tokyo Hilton.

You can't get executive floor or suite rooms as HHonors awards.

Got an executive floor room on a two night award stay. Also got lounge access. Diamond.

Here's my suggestion:

1) Make the award reservation
2) Send an e-mail to the hotel asking them to confirm an upgrade to the executive floor with surcharge.

I've done this in the past at other hotels when booking an award reservation. The hotel can put a notation in the reservation so that you are assured a room on the executive floor if you pay the surcharge.

Two years ago upon checking into the Conrad Singapore, I was offered the opportunity to upgrade from a standard room to an executive floor room for a surcharge of S$60.

The common knowledge seems to be that they will only upgrade "one level" at the Conrad Singapore. As a gold, I booked a Business room and got an Executive floor upgrade. Another FTer said he stayed the day before/after and booked a standard room and only got an "upgrade" to a business room.

You can't get executive floor or suite rooms as HHonors awards.Got an executive floor room on a two night award stay. Also got lounge access. Diamond.
Sorry, I was a bit unclear I guess. What I meant to say was that you can't make an award reservation for anything higher than a standard room. It is still possible to receive an upgrade at many hotels even on an award stay, although most likely not at the SIN Conrad.

Thanks for the replies everyone. ^
Here's my suggestion:

1) Make the award reservation
2) Send an e-mail to the hotel asking them to confirm an upgrade to the executive floor with surcharge.

I've done this in the past at other hotels when booking an award reservation. The hotel can put a notation in the reservation so that you are assured a room on the executive floor if you pay the surcharge.

Two years ago upon checking into the Conrad Singapore, I was offered the opportunity to upgrade from a standard room to an executive floor room for a surcharge of S$60.
This sounds like a good suggestion, I think I will follow your advice.

I think it would be worth $60.00S to get onto the Executive Floor. I could eat that much in chocolate from the lounge in one day!

I think it would be worth $60.00S to get onto the Executive Floor. I could eat that much in chocolate from the lounge in one day!

Hmm, that depends I would say. Don't get me wrong, the lounge is very nice, the staff is great, the view excellent etc. but if you are not someone who likes a few drinks before dinner (plus maybe have a guest over for drinks) and have time between 5:30pm to 8:00pm for the cocktail hour then I wouldn't necessarly say it is worth the S$60. The rooms are quite similiar in layout and furnishings on the lower floors than on the exec floor. You'll get free bkfst as Gold (go to Oscars for the best selection) and what you miss is afternoon tea, a drink or so and some evening snacks. The $S 60 buy you quite a few tasty items on the room service menu or even more in local restaurants and not to mention hawker centers. If you plan on hanging around the hotel a lot then by no means go for it. There are certainly worse ways of spending S$60.

Cheers...

You'll get free bkfst as Gold (go to Oscars for the best selection) and what you miss is afternoon tea, a drink or so and some evening snacks.

Do they still allow Gold members to have their comp breakfast at Oscars ?

I thought they restrict Golds' breakfast to the saloon on the pool level (?)

One additional thing to consider is whether it's even worth using an award! My experience is that both the SIN hotels are so cheap (comparatively) that there are much better ways to use awards at hotels all around the world with much higher room rates..... Of course, it depends on all your other upcoming travel plans... Just my two cents!

One additional thing to consider is whether it's even worth using an award! My experience is that both the SIN hotels are so cheap (comparatively) that there are much better ways to use awards at hotels all around the world with much higher room rates..... Of course, it depends on all your other upcoming travel plans... Just my two cents!
For the dates I am looking at the rooms are 21k points per night, seems like a good value to me.

One additional thing to consider is whether it's even worth using an award! My experience is that both the SIN hotels are so cheap (comparatively) that there are much better ways to use awards at hotels all around the world with much higher room rates..... Of course, it depends on all your other upcoming travel plans... Just my two cents!

During the week, the rooms aren't cheap at all. I was there in September on a paid stay and made absolutely sure that I got weekend rates. When I went in August, I stayed elsewhere as my stay was entirely during weekdays.

The rates vary a lot at this hotel. Next year the rates will be increasing.

I think a 21k point stretcher is a fairly good deal, but the government rate there the first week in November is only $185 S. That's pretty low.

Here's my suggestion:

1) Make the award reservation
2) Send an e-mail to the hotel asking them to confirm an upgrade to the executive floor with surcharge.

I've done this in the past at other hotels when booking an award reservation. The hotel can put a notation in the reservation so that you are assured a room on the executive floor if you pay the surcharge.

Two years ago upon checking into the Conrad Singapore, I was offered the opportunity to upgrade from a standard room to an executive floor room for a surcharge of S$60.


Is this also possible at Conrad Hong Kong? Any idea of what the surcharge here might be? Thanks.

Conrad SIN gave me Exec Floor access, but my client had booked a business room, so I guess that was the next level.

The staff there were lovely.

Oscar's is a great buffet.

but if you are not someone who likes a few drinks before dinner (plus maybe have a guest over for drinks) and have time between 5:30pm to 8:00pm for the cocktail hour then I wouldn't necessarly say it is worth the S$60.

Just a small point, they serve drinks in the lounge until 10.30pm. Sometimes a little later than that as well.

I thought you would have been aware of that. ;)

Is this also possible at Conrad Hong Kong? Any idea of what the surcharge here might be? Thanks.


Not that my experiences guarantee the same treatment for you or anybody else, but I had 2 award stays at the HKG Conrad as a Gold and both times I got Executive floor room and lounge access. The first stay was in March 04 and the second was in March of this year. Both stays were GLON awards.

SIN - 2 night award stay last year and nothing.

When I checked in to the Conrad Singapore early last week it was after midnight (flight in from Tokyo). I had paid for an Executive Floor rooom. The desk clerk was apologizing about not being able to give me the right floor, but I would have Club access and some fruit. I grumpily said as a Diamond, I should get a better room, but she seemed unmoved. I then headed to the room and noticed my room number was XX01 with the words "Centennial Suite" by the room number. Very nice rooms. The Centennial Suites are a bedroom, plus a nice sitting room with desk and couch. Windows are panoramic curves in both rooms. TV's in both rooms. Bath with both spray unit and a shower stall. So when somebody tells you that there is no point in a Diamond paying for the Executive Floor, it's not always true.

Just completed a three night award stay and had no lounge access and breakfast on 4th (pool floor). Hotel was very full.

Unlike others above, I found the location excellent with the hop on/off for two days at SGD66 bus depot directly over the road. Very good value. The City Hall MRT is a short walk and Orchard station is just 4 stops away.

Just a small point, they serve drinks in the lounge until 10.30pm. Sometimes a little later than that as well.

I thought you would have been aware of that. ;)

Hey, I was already filled up to the brim by 8:00 pm so I didn't even bother to check whether they served them any longer. :o Okay - actually I wasn't aware of that as I remember being told that the Happy hour is from 5:30pm to 8:00pm and I just concluded that it was softdrinks only afterwards. Well, next time then. ;)

Cheers ...

Having read many of the threads dedicated to this particular hotel, re upgrade tactics, "spouse stays for free", etc... I have not found the answer to this other question: "early check-in"...

As our flight should be arriving from Europe around 6 or 7 AM, is the early check-in possible for a Gold HH member?

I suppose it will depend on room availability... but in that case, should early check-in be granted, does it means we should not wait for the other benefits (i.e. room upgrade, free bkf and "clandestine" spouse ;) ) ???

Not sure about Gold, but as Diamond, we checked into the hotel at 09.30am. Were taken up to Executive Floor for check-in there and given our room straight away. Upgraded to the Executive Floor and given lounge access, which was very welcome. Was surprised to be given a choice of either breakfast in the Exec lounge or Oscars restaurant.

Just as many flights arrive very early from Europe into Singapore, there are also many flights leaving early for Australia, so I think they are well used to catering for the early arrivals, once the early departures have left the rooms.

I am Diamond. I had no problem with an early check-in in at about 9:30 a.m. You might phone ahead the day before and make sure they are aware.

I am Gold and checked in about 9 am a few weeks ago. Was upgraded to Executive floor and lounge. I would suggest a call or an email advising of the early check in request. If they have a room available...you should get it.

Many thanks for your replies.

I will certainly email or fax the hotel a few days in advance, as our flight is arriving at 6 AM in S'pore and we'll be more than eager to have a rest !

Never had a problem with early check in arriving from Europe as either a Gold or Diamond.
Defnitely go for the executive floor as it is one of the nicest in the whole Hilton System!
Enjoy this great hotel.

I regularly check-in here at about 8-9am and have never had a problem as Silver, Gold or Diamond.

One slight warning. You didn't say when you are staying but I am in the Hotel at the moment and while it is already busy it will be sold out next week for Asian Aerospace.

Many thanks for your replies.

I will certainly email or fax the hotel a few days in advance, as our flight is arriving at 6 AM in S'pore and we'll be more than eager to have a rest !

Probably don't need email/fax...I arrived 6am and was given room and upgrade without hesitation. Had breakfast and went to bed

Thanks again for the additional details.

My trip is starting end of April (over a week-end) and all major hotels in Singapore seem to be available, including the Conrad.

Based on our flight schedule, I also realized that we do require an early check-in upon arrival, but also a late check-out (2 PM) on departure... :o

What a greedy customer!!!!! :D

Would someone have the proper e-mail address for this hotel please?

I have sent twice a request this week to the mail address featured on their web site 'singaporeinfo@conradhotels.com', and have not received any answer. :confused:

Many thanks in advance.

That's the same email address listed on the bottom of my last receipt from SIN Conrad and also the one listed all over the web for the hotel. Someone should be reading those emails.

I don't tend to have too much luck emailing hotels. Normally I have to forward the original email to them about a week later with a comment like "Hi, I sent this last week and havn't had a reply yet." Sometimes I get a reply back, others I just give up or try another communication method.

This is a bit weird, as I generally get quick answers from hotels by mail, whenever requesting a quote or additional info.

I will wait until next week, and then send a fax.

don't know if it's still working but this one worked for me last year sincici.res@hilton.com

Reservation Department
Conrad Centennial Singapore
Two Temasek Boulevard
Singapore 038982.
Direct Tel: 65-6432 7192
Direct Fax:65-6432 7198
Email:sincici.res@hilton.com
Website: www.ConradHotels.com

Dank U well !

i am diamond...for a few more days ...going to silver...(then will use fast track for gold)

i hold a certificate on points for singapore conrad with reservations in early jan 2007 (was done by diamond desk)...when do you think i could find out if there is any kinda point saver....i spent 150,000 points for 6 nites) but i saw some who only used 21,000 pts per nite

thanks much

I wrote this thread a few months ago, and now I am about to leave soon for Singapore.

Following various tips, I emailed the hotel to tell them that (further to our request at the time of booking) we would need an early check-in, husband being HH Gold.


Here is the answer I got....

"Thank you for your email. We have updated your reservation as per your arrival. Kindly note that early check in is subjected to availiability. If you will like to guarantee a room as soon as you arrive to our Hotel, we would suggest that a pre-blk at full day charge is made.

Kindly advise us further for your reservation."


Is this an adequate "sales" attitude ??? :mad: Maybe this is the case, but... it does make me wonder about a possible hotel change...

"Thank you for your email. We have updated your reservation as per your arrival. Kindly note that early check in is subjected to availiability. If you will like to guarantee a room as soon as you arrive to our Hotel, we would suggest that a pre-blk at full day charge is made.

Kindly advise us further for your reservation."


Is this an adequate "sales" attitude ??? :mad: Maybe this is the case, but... it does make me wonder about a possible hotel change...

i wouldn't worry abt it. This hilton property is unlike the other Hilton singapore which tends to watch customers like a hawk and impose charges whenever opportunity arises . Previous reports have been positive. They are just covering their backs so that you don't hold too much of an expectation.

I am however interested in the rate you are paying as when i checked the hilton website for a certain period in july, it was in the high 300 to 400 range.

I have had a similar response from Conrad. If they have a room available they will let you check in early. The only way to guarantee early availability is to book in for the day earlier, probably better to save your money.

thanks for your replies.

I just checked the Hilton web site, and they do have a lot of rooms available for the day before. I could even see that prices went down.... so it should mean that the hotel is far from being fully booked...

Is this an adequate "sales" attitude ??? :mad: Maybe this is the case, but... it does make me wonder about a possible hotel change...

Are you expecting the hotel to say : we are far from running at full capacity hence we are able to guarantee you an early checkin ?

I dont think any hotel is willing to do that for you :)

Here is the answer I got....

"Thank you for your email. We have updated your reservation as per your arrival. Kindly note that early check in is subjected to availiability. If you will like to guarantee a room as soon as you arrive to our Hotel, we would suggest that a pre-blk at full day charge is made.

Kindly advise us further for your reservation."


Is this an adequate "sales" attitude ??? :mad: Maybe this is the case, but... it does make me wonder about a possible hotel change...

I'm not sure what else you expected them to say ?. What they are telling you is the facts of the vast majority of Hotels on the planet. :confused:

It may sound stupid to some of you (sorry about this!) but I just followed some advice mentioned here... recommending to tell (again) the hotel a bit in advance about our request... based on the fact that a HH Gold should have no problem for early check-in... (should rooms be available of course)

so the "automated" reply I receive, I am afraid, does not seem in accordance with:

1) so-called "elite treatment"
2) room availability the previous night (based on Hilton website results)

The answer may also have been written by a newbie from the Reservations Department...

so the "automated" reply I receive, I am afraid, does not seem in accordance with:

1) so-called "elite treatment"
2) room availability the previous night (based on Hilton website results)

I am sorry I have to disagree with you again.

The hotel has already updated your arrival time and informed you that early check-in is subject to availability. They didnt reject your request for an early check-in but gave you an option to guarantee the early check-in by paying for the previous night. It is every hotel's objective to maximise revenue (within reasonable means) and they were just trying to sell you an extra night in the event you dont mind paying . Just because you are an "elite" member doesnt make it a sin for them to generate additional revenue from you.

Rooms may be available on the previous night when you check online now. And these are the rooms that the hotel will try to sell between now and then. But you cannot assume that the hotel can never sell out all the rooms in the mean time. 5 mins from now, someone may decide to cancel 100 rooms at a nearby hotel and book the 100 rooms at the Conrad. Even at 11.55pm on the night itself, someone may walk up to the Front Desk without reservation and be willing to pay top dollars for a room.

I am sure you will have an enjoyable stay at the Conrad. However, if you expect preferential treatment because of your Gold status, you will be very disappointed. Everyone seems to be at least Gold these days and dont be surprised if 20-30% of the guests there are either Gold or Diamond :)

I fully agree about revenue maximisation, but it can be also achieved on other types of services... i.e. restaurant, bar, spa, drivers, etc....

and you have certainly heard of the typical story... people booking a room for the previous night, mailing/faxing/phoning to advise the hotel that they will only check-in in the early morning (not the night before)....
and when they get to the hotel, they've been qualified as "no-show" and their room eventually booked to someone else...

But I'm sure we'll have a great stay there, with all the good things posted on this site!

Booked a superior room at the Conrad Singapore. Arrived yesterday and got upgraded to a Centennial Suite on the 21st floor. No complaints. Great hotel and good Diamond recognition.

Only one gripe: the shower water-mix controls, but that is pretty minor.

End of the story... :)

We got in time to Singapore... got our early check-in... had booked an Executive Floor room and got upgraded to a Centennial Suite.
Very good hotel.

The only problem we encountered was a 50mn wait at the Oscar's restaurant one evening, since all cooks were busy in another part of the hotel because of a reception...

On the way back to Europe, we had booked a "day stay" in a regular room, and also got an upgrade to the Business Floor.

I booked an Executive Floor room and as HH Gold was upgraded to a Centennial Suite. Very good service in the Executive Lounge and I adore their house pour champagne: Veuve Cliquot!! Even the Ritz Carlton Millennia Club Lounge only serve Moet & Chandon Brut Imperial. The food selection is of a more local flavour at the Conrad, the selection is more extensive at the RC.

This is a very nice hotel and I would definitely return here again.

we are going to singapore next month...want to request an upgrade since i have been pushed back to lowly gold and this is a reward stay

i called hilton for email and after several tries from them and flyertalk...i have sinci_gm@hilton.com
sincici@hilton.com

have never received a reply

i did the same with conrad in hong kong and got back a response in hrs

any ideas or do i just give up..from reading flyertalk...singapore doesnt seem easy to get upgrades

thanks to all

Try one of these. Worked for me some time ago (Remove the spaces I put in the individuals' email addresses)

singaporeinfo@conradhotels.com
conradsg@singnet.com.sg
heinrich_g r a f e@h i l t o n.c o m (GM)
ethel_t i m t i m@h i l t o n.c o m (Reservations Manager)

I was just there last week and these worked:

SINCI_Concierge@hilton.com

singaporeinfo@conradhotels.com

This works from very recent experience.....

SINCICI.RES@hilton.com

thanks very much...i just got a lovely response from the hotel...they were very responsive

what is wrong with this hotel, i have now sent 5 emails to them reqrding a up and comming reservation and i cant seem to get a reply, ive tried the hotel email, and also sending a email to the reservation manager....any other ideas other than picking up the phone and calling them?

not the kind of service i expect from a conrad!!

what is wrong with this hotel, i have now sent 5 emails to them reqrding a up and comming reservation and i cant seem to get a reply, ive tried the hotel email, and also sending a email to the reservation manager....any other ideas other than picking up the phone and calling them?

not the kind of service i expect from a conrad!!

so you decided to start a new thread on a property that discussed to death, when you've answered your own question in your question :confused:

Conrad Singapore is a very nice property, maybe you didn't send to the correct email. Why don't you call the CS?

finally got a response today, i was asking bout transport to and from airport
it would seem a normal taxi would be s$25, a airport limo is s$35 and a hotel car is $75

any suggestions as which is best option? i havnt been to singapore for a long time so help would be appreciated

If you do not have luggage you might wish to take the MRT. This is about 2 SIN$ and the station is pretty close to the Conrad.

Taxi rates depend very much of the time of the day, but 25 SIN$ is reasonable (can be as low as 15 and as hight as 40). No need for any limo or hotel car (unless you want to show off), just grab a taxi asa you leave the terminal building. Easy...

finally got a response today, i was asking bout transport to and from airport
it would seem a normal taxi would be s$25, a airport limo is s$35 and a hotel car is $75

any suggestions as which is best option? i havnt been to singapore for a long time so help would be appreciated


I have used a hotel car in the past, but would recommend just catching a taxi. SIN is a very dignified airport and the taxi drivers are professionals in my experience. No hassles

At SIN taxis are plentiful, cheap and friendly...and very air-conditioned!!...a car from/to the hotel would be a waste! In my 50+ trips there during the last ten years, I have never experienced a problem!

I would suggest that you should just grab a taxi. I've never had a problem with them at Changi.

No hassle with the taxi in Singapore, probably the safest and most professional taxi drivers in the world.

Interesting thread, which I thought was about something much more crucial and vital to an upcoming stay than how to get there from the airport. Last time I was there it never occured to me to opt for anything else but a cab, which as others have previously mentioned are very clean and comfortable if a bit on the glacial side thanks to efficient air conditioning.

Thanks for all the positive responses regarding the transportation from the airport,

just for tcooks benefit i also was asking the hotel what mini bars they had in the rooms as i need some refrigeration for Insulin as im a diabetic and i havnt stayed at the hotel b4 quite a essential requirement. I sometimes wonder why people are so synical and demeening to other members. it takes the friendleness and fun aspect away from Flyertalk.....

Regarding taxi fares, I remember it was around sS 15 last May from the airport to the hotel, and the drivers in Singapore were very professional.

Just get a taxi. It will cost you about SGD15/20 and takes about 15/20 minutes unless you hit unusually bad traffic at the flyover.

Forget getting the MRT from Changi to the Conrad. It will take you at least twice as long and involves a good 10 minute walk from the closest MRT station.

just for tcooks benefit i also was asking the hotel what mini bars they had in the rooms as i need some refrigeration for Insulin as im a diabetic and i havnt stayed at the hotel b4 quite a essential requirement.

Then why not put that in your original post and ask for help from other members, like which rooms offer mini-bars or if anyone could recommend a specific person to help with your needs? :confused:

I just booked an exec floor room. I am looking forward to the stay. thanks for all the good info in this thread.

Just checked out of the Conrad Singapore. As a diamond, really received no special treatment on an award stay--just a normal room and a breakfast provided. I was not impressed with the service given my stays on this trip at the Conrad Bangkok and the Hilton Phuket where I was given superb service and treatment as a diamond. On this stay, the front desk forgot to send up the luggage resulting in a delay when I had to leave for an appointment, forgot to note on my record that I was entitled to a breakfast resulting in an embarrassing time at the restaurant where three calls had to be made. I was not impressed with service in the room as things were not replenished as they were at other hotels.
When I asked about executive lounge access, I was told "at my room rate (it is an award!) there would be no access as the executive level is full". I found out later that the hotel was full but the way this was said sounded like I should never get access on an award stay as a diamond.
I did write these experiences up for the manager, I will be interested in whehter I hear anything back.

Given the other great hotels in Singapore, I am not likely to return to the Conrad.

How have other diamonds been treated there recently?

How have other diamonds been treated there recently?

I was there in November and was treated great. Upgrade, lounge access, everything great in room, etc. Had none of your troubles. This was a paid stay.

My previous stay was an award stay, but treated great as well.

Maybe it was something you said. ;)

I also was there in November on a paid stay as a lowly silver. Used a special promotional rate to get triple HHonors points. Front desk gave me lounge access (w/o asking) and complimentary breakfast in buffet downstairs. So I was certainly pleased!

we are staying there in a few weeks...got email saying they will upgrade us

we are having the hotel car pick us up...they will put it on our bill...at least we get hilton points

Maybe, maybe not. Often outside services booked to your room do not earn points - e.g. driver /c ar services, etc. E.g. Hilton Buenos Aires you can even charge outside restaurants such as Cabaña Las Lilas or remises (chauffeured cars) to your room, but you get no points, unless it's for meals at a hotel restaurant, etc.

<snip>
we are having the hotel car pick us up...they will put it on our bill...at least we get hilton points

I was there in November and was treated great. Upgrade, lounge access, everything great in room, etc. Had none of your troubles. This was a paid stay.

My previous stay was an award stay, but treated great as well.

Maybe it was something you said. ;)

This is not an appropriate comment. I contacted the hotel in advance requesting access to the executive floor and got an email back that they would try to do so. I did not receive any upgraded room, just breakfast at Oscar's restaurant and as I stated in my earlier post, the front desk did not note that I was entitled to the breakfast to the restaurant resulting in three embarassing calls to the front desk while I waited in the restaurant.

Maybe it was an anomaly in service. I did fill out the customer service comment form in the room that was to go to the general manager. I will reserve any final judgment until I get a response (if I get one).

This is not an appropriate comment.

Oh geez...that's why the ;) is there! Let's not let this experience of yours spoil your sense of humor. :)

Sorry about that. Last night I was just back from 18 hour trip from SIN so I didnt see smiling icon. After 12 hours of sleep, my sense of humor is back

finally got a response today, i was asking bout transport to and from airport
it would seem a normal taxi would be s$25, a airport limo is s$35 and a hotel car is $75

any suggestions as which is best option? i havnt been to singapore for a long time so help would be appreciated

I have a car service I always use when I go to SIN. They are great guys and always on time. They will pick you up at the airport or hotel and take you anywhere you want them to.

I wouldn't spend the $75 for the service. The limo at $35 is the best deal and the taxi line can be very long at different times of the day.

If you would like to have the name, just PM me and I will send it to you.

Just another piece of data on getting from the airport.Chiangi is a very efficient airport and the taxi line is no exception. There is a staff member who quickly gets people into cabs even if the line looks long. Did it several times and it took 5 minutes. The taxi to the Conrad runs between S$15-20 depending on time of day and whether the downtown traffic surcharge is in effect. The ride is fairly short about 15-20 minutes.

Just got back after a 10 night stay at the Conrad SIN. I had booked an Exec floor room arrived on a Friday was offered to be upgraded to a suite at the following monday but I declined since I really didn't bother to switch rooms after a couple of days maybe I should have done it but I will be back there after new year so maybe I can get an upgrade then. The service in the lounge was great and if you like champagne you will love this lounge, champagne all day long. I however I had to work during the days and the majority of the evenings too so I couldn't really benefit so much from that particular perk. The breakfast at oscars is great. It seems that they upgrade golds to a suite if it is available. All in all a nice hotel, the first Conrad I stayed in. The rooms however is not as nice as I recall the exec floor room at the newly renovated Beijing Hilton.

It seems that they upgrade golds to a suite if it is available.

If so, it is a new policy. I am a Diamond, have stayed at this property many times, and have never been offered a suite. It's likely due to you having paid for the Executive Floor, and were offered an upgrade from that. In any case, it's great that you had a good stay.

If so, it is a new policy. I am a Diamond, have stayed at this property many times, and have never been offered a suite. It's likely due to you having paid for the Executive Floor, and were offered an upgrade from that. In any case, it's great that you had a good stay.


I made the same experience earlier this year. To my recollection I booked my normal "mid level" room and was upgraded to an enormous presidential suite.

If so, it is a new policy. I am a Diamond, have stayed at this property many times, and have never been offered a suite. It's likely due to you having paid for the Executive Floor, and were offered an upgrade from that. In any case, it's great that you had a good stay.

Yes I agree, to clarify my statement: What I meant was that when you book a Exec floor room as a gold there is a chance that you may be upgraded to suite.

I was here in October. As a Diamond I was upgraded to the exec floor (but not a suite), given exec lounge access and the option of breakfast at Oscar's or in the lounge. The lounge was far too small and horribly crowded on the evening when I checked in, so I avoided it in future. Also, the Conrad SIN's exec lounge is one of those lounges where drinks are served to you rather than self-service, and I found that I had to sit there for quite a while before I was offered anything to drink.

As for the room, I found it to be nothing special. I don't know how it compares to other Singapore hotel rooms, but it wasn't very big or especially luxurious. After having stayed at the Conrad Tokyo and Conrad BKK, it was quite a bit of a let-down, but if it wasn't for such comparisons I would have found little to constructively complain about.

Also, the Conrad SIN's exec lounge is one of those lounges where drinks are served to you rather than self-service, and I found that I had to sit there for quite a while before I was offered anything to drink.

Huh? Just walk over to the breakfast/snack/nibbles area and pour yourself a drink. Plenty of wine self pour there.

I found that I had to sit there for quite a while before I was offered anything to drink.

I enjoy sitting there for five minutes watching these beautiful Singapore girls (avoiding to watch the not so beautiful foreigners) and getting served a decent drink. I am not that much in detox that I need a drink so urgently....

Huh? Just walk over to the breakfast/snack/nibbles area and pour yourself a drink. Plenty of wine self pour there.

Yeah I do remember there was self-service wine, but I think everything else had to be ordered.

Has anyone found a good place for massage within walking distance of the hotel? I've found various reflexology places, and would also like to find massage.

I believe that there is at least one spa/massage place within the Suntec Mall. In addition, I believe on the top floor of the shopping center center that adjoins the MO there is a massage place outside near the Giant supermarket.

Yeah I do remember there was self-service wine, but I think everything else had to be ordered.


So what?

Just completed a two-nights stay with Conrad Singapore, had a good stay there with plenty helpful staff.

Arrived early (7:30AM) and was escourted by the lobby check-in counter staff to the executive floor. Had a personal check-in at the small room next to the lounge and was accompanied to the room after finishing the paper work.

Booked the premium room, didn't have further upgrade. The room is called "Centennial Suite" at the end of the hall way (xx01). Has small entrance hall, a living room (with couch, 42" plasma TV, a working desk), bedroom (with small sitting area, small plasma TV), and a big bath room (separate shower and bath, two sinks). The room is in good condition, overlook the fountain from the bedroom windows and can see the water from a side view. Have the Conrad bear and a box of Chocalate as welcome gift.

Had breakfast at the exec lounge the first morning and at the Oscar for the rest of stay. Lounge's breakfast is adequate, service is excellent. Oscar has more food selection but service is not so good. They also get crowded during peak hours that seating become difficult unless you have time to wait (and I was told it was not a busy week when I was there 12/15-12/17). Was at the lounge one afternoon for tea. Had some finger sandwich and fruit tart as snacks. Also tried the buffet dinner at Oscar, ok selection but taste not so great. Lounge was never crowded when I was there, wifi is available at the lounge.

I like the location, conveient enough and not busy/noisy as Orchard road. Bus stops is right across street at Suntech building, lots of restaurants around and Carrefour is in walking distance for water/snacks. Will return next time.

Talked to exec floor staff during check-out and learn that the hotel will be under renovation in the next two months for top 4 floors, which is where the bigger suites are located, so upgrade to 1 bedroom suites and up may be not easy until March(?) timeframe.

Somewhat troubling as I will be staying here during this time period.

Oh well. Do we get construction bears like in Hong Kong?

Somewhat troubling as I will be staying here during this time period.

Oh well. Do we get construction bears like in Hong Kong?

Wish you have a good stay. Had a santa bear and saw regular bears in the gift shop. Probably the construction bear will be there when construction starts:)

Just checked out of the Conrad Singapore. As a diamond, really received no special treatment on an award stay--just a normal room and a breakfast provided. I was not impressed with the service given my stays on this trip at the Conrad Bangkok and the Hilton Phuket where I was given superb service and treatment as a diamond. On this stay, the front desk forgot to send up the luggage resulting in a delay when I had to leave for an appointment, forgot to note on my record that I was entitled to a breakfast resulting in an embarrassing time at the restaurant where three calls had to be made. I was not impressed with service in the room as things were not replenished as they were at other hotels.
When I asked about executive lounge access, I was told "at my room rate (it is an award!) there would be no access as the executive level is full". I found out later that the hotel was full but the way this was said sounded like I should never get access on an award stay as a diamond.
I did write these experiences up for the manager, I will be interested in whether I hear anything back.

Given the other great hotels in Singapore, I am not likely to return to the Conrad.

?
-----------------------

After I wrote up my experiences on a card to the manager, I waited a few weeks, then I contacted the Diamond desk.

Today I received the following response from the General Manager

Dear Silver Springer

I was most concerned to learn of the unfortunate circumstances that you have encountered during your stay with us from 06 to 08 December 2006.

As we do value your support and patronage towards the Conrad Centennial Singapore, we very much regret the unfortunate circumstances that you have encountered during your recent stay with us and we would like to apologize for the inconvenience caused.

Please rest assured that we have taken a serious stand on this matter. I would like to advise that your entire experience is being reviewed in detail by the departments involved, and the required corrective action has been taken with both our personnel and procedures, in order to ensure that such a regrettable situation does not recur in the future.

As a gesture of goodwill, we will be pleased to extend to you with our compliments, one night stay in one of our Centennial Suites with Executive Floor breakfast and all Executive Floor privileges for your next visit.

For room reservation, please contact either myself, or my Personal Assistant

-----------------
Lots of people were copied on the cc to the email. I was very impressed by the response. I will definitely return, not just for the free night but because of this comprehensive response and customer service gesture.

Things can happen on a hotel stay but what you remember is your overall experience including how you are valued as a customer. I now look forward to my next stay at the Conrad Singapore.

Back in the day (2002-2004), the hotel used to take much better care of HH elites. Even lowly Golds like myself were routinely upgraded to the Exec floor with full privileges.

Over time, the benefits started to slowly, but steadily, diminish, in spite of the published HHonors rules at the time. The claim was used frequently that Exec Floor rooms were fully booked, even though one could prove otherwise with a phone call or wireless connection.

I noticed that this also corresponded at the time with their HHonors category going up to a level 5, and price increases for what was formerly one of the best value-for-money properties in SIN.

A year or so ago, I sought out and met with Herr Grafe and asked what had happened with HHonors benefits, esp the erosion for Golds. He said that this coincided with changes in HHonors rules. I told him that I disagreed and that I felt that while the property was very nice, that they had over time been creatively interpreting some of the rules, to the detriment of elite members.

All said, I still enjoy the hotel a lot, and actually now enjoy the breakfast offered at either Oscars or the poolside venue even more than that in the lounge, esp. with Oscars relatively recent renovation. I am even looking forward to my stay next week for the FT SIN DO 2007. The vast majority of the staff is very nice and they always are ringing the bell within minutes of arrival with the extra pillows for my wife, and ice for me. I guess their CRM system works well ^

Here's a pot pouri of information.

Point stretcher awards
The hotel now has pointstretcher dates listed on the website (http://conradhotels1.hilton.com/en/ch/hotels/hhonors.do?ctyhocn=SINCICI).
January, 2007 1-11
February, 2007 16-22
March, 2007 30-31
April, 2007 1-8, 27-30
May, 2007 1-5, 28-31
June, 2007 1-3

This makes an award night just 21K points, since the hotel is a category 5. I wasn't able to make a point stretcher booking while in the States, as the hotel hadn't properly downloaded its dates. Hopefully that has been corrected, as the Diamond Desk opened a case on the problem. Regardless, the hotel has worked with me to allow the use of a PS cert.

Construction
The 31st floor, housing the executive lounge, is under reconstruction. The lounge by the pool on the 4th floor has been turned into the executive lounge for the duration. I have been told that the 31st floor lounge is to reopen February 7.

Executive Floor Benefits
This might be an old one, but it is new to me: late check-out til 6pm is given, subject to availability.

I'll be at the CCS in about 30 hours with a reservation on the exec floor. as a silver on Gold fast track (which will be complete with this stay) I am not expecting any special treatment. I'll certainly report back upon my return.

Glad to hear the 31st lounge will be reopened in early February.

We're staying here for three nights on a "cheap" Internet rate. As Hilton Golds we're upgraded to the Business Floor which includes a great view, the usual amenities, and quite a nice breakfast IMHO on the 4th floor temporary Executive Lounge, adjacent to the pool. No evening lounge access - we asked and were told nicely we'd have to book a more expensive room.

As others have experienced, we paid about S$19 for the cab ride here around midnight and didn't have to wait in line at all.

Our first stay at the Conrad and we enjoy it.^

I have to add one negative. The in-room Internet was dreadfully slow throughout our stay.

-----------------------

After I wrote up my experiences on a card to the manager, I waited a few weeks, then I contacted the Diamond desk.

Today I received the following response from the General Manager

Dear Silver Springer

I was most concerned to learn of the unfortunate circumstances that you have encountered during your stay with us from 06 to 08 December 2006.

As we do value your support and patronage towards the Conrad Centennial Singapore, we very much regret the unfortunate circumstances that you have encountered during your recent stay with us and we would like to apologize for the inconvenience caused.

Please rest assured that we have taken a serious stand on this matter. I would like to advise that your entire experience is being reviewed in detail by the departments involved, and the required corrective action has been taken with both our personnel and procedures, in order to ensure that such a regrettable situation does not recur in the future.

As a gesture of goodwill, we will be pleased to extend to you with our compliments, one night stay in one of our Centennial Suites with Executive Floor breakfast and all Executive Floor privileges for your next visit.

For room reservation, please contact either myself, or my Personal Assistant

-----------------
Lots of people were copied on the cc to the email. I was very impressed by the response. I will definitely return, not just for the free night but because of this comprehensive response and customer service gesture.

Things can happen on a hotel stay but what you remember is your overall experience including how you are valued as a customer. I now look forward to my next stay at the Conrad Singapore.

I had exactly the same response when I filled in the comments card last month:D :eek:

just returned. reserved the Conrad +10 deal (exec room) for $298 Singapore. Overall it was a good stay, although the hotel needs to improve the training of some staff.

as lowly silver I expected and received nothing special. Room 2301 (original folio showed we were preassigned 1401). room was quite nice and the bed in particular was fantastic. Large bathroom. Location was great.

only hitches were the staff kept disturbing us even when the "privacy" light was on. in my world the privacy sign or light should be absolute, excluding earthquakes, fired, locust, etc. at least 6 times were we disturbed when the privacy light was on. Once was for a message delivery. We had about 5 messages delivered during our stay. All were slid under the door except for this one. When we didn't answer the door the staff member must have gone to the hall phone and told his superviser because we got a call "from the bell desk" that a message was being delivered that wouldn't fit under the door (not true, it was just a small envelope with a single piece of paper in it!!!).

another hitch was minor but odd and irritating. the package we booked included a $10 a day laundry credit. we only used it twice. the second time we received a call from the laundry complaining that we were abusing the laundry credit and that we would not received it for the second use. frankly I could have cared less, but I called the front desk. The front desk straighted it out and we did receive the credit. I mean, we're spending thousands of dollars and some mid-level staff is call us to complain about a $10 credit???? Seemed rather odd.

The concierge desk was very professional and helpful. by the third day they knew my name.

the exec lounge is still under (re)construction. you can hear some of the drilling/hammering/etc during the day. Once it was as late as 8 pm. the breakfast spread was better than expected.

several good cafes and the Koufu cafeteria are very close to the hotel. The location of the hotel is good, and I am glad we avoiding hotels on Orchard road as they seemed geared much more purely to the tourist. next time I will consider the Conrad again, although the location of the swissotel and Raffles-THE Plaza seem better so I would consider them too.

Here's a pot pouri of information.

Point stretcher awards
The hotel now has pointstretcher dates listed on the website (http://conradhotels1.hilton.com/en/ch/hotels/hhonors.do?ctyhocn=SINCICI).
January, 2007 1-11
February, 2007 16-22
March, 2007 30-31
April, 2007 1-8, 27-30
May, 2007 1-5, 28-31
June, 2007 1-3

This makes an award night just 21K points, since the hotel is a category 5. I wasn't able to make a point stretcher booking while in the States, as the hotel hadn't properly downloaded its dates. Hopefully that has been corrected, as the Diamond Desk opened a case on the problem. Regardless, the hotel has worked with me to allow the use of a PS cert.

Construction
The 31st floor, housing the executive lounge, is under reconstruction. The lounge by the pool on the 4th floor has been turned into the executive lounge for the duration. I have been told that the 31st floor lounge is to reopen February 7.

Executive Floor Benefits
This might be an old one, but it is new to me: late check-out til 6pm is given, subject to availability.


Can't seem to book the March Point Stretcher dates. Gives me a Diamond Desk icon... guess I'll have to call.

got the survey today. still not points or stay credit.

Construction
The 31st floor, housing the executive lounge, is under reconstruction. The lounge by the pool on the 4th floor has been turned into the executive lounge for the duration. I have been told that the 31st floor lounge is to reopen February 7.

Executive Floor Benefits
This might be an old one, but it is new to me: late check-out til 6pm is given, subject to availability.

Just to update on this having just stayed there for 2 nights.

The are using the Salon on the 4th floor next to the pool as the lounge and it's pretty decent to be honest.

On the 31st floor they are knocking the wall down that seperated the main lounge from the smoking room opposite the desk, thus making a larger (and totally non-smoking) lounge area.

The desk is being relocated to near the elevators rather than having to turn left and the first two rooms on the opposite side to the elevators are being made into meeting rooms. Large flat screen TV's are also being fitted. They hope to reopen the 31st floor just before CNY. I hadn't stayed there for a while and was sad to see that Winnie had left and there is a new Exec Floor Manager.

They do indeed state 6pm checkout on Exec benefits, subject to availability. We got this but had some fun doing so after a new staff member in the lounge tried to insist we had to leave at midday (which would have been the first time that had happened...) as the Hotel was full, when it quite clearly was nowhere near. A quick chat with another staff member sorted this without any problem.

Construction, refurb, "floating" Lounge... it's all very interesting! I'll be there the weekend of 26 - 28 January, and will try to post an update from the hotel, or from the next one (Hilton Singapore) - ideally, both.

Another great example of why FT is great. I did not know that I had until 6pm for check out. Will be sure to use some of it as I'm moving hotels but cant check in until 4 at the other place.

I have a question. The Executive Lounge cocktails. Are they only for a couple hours each evening and if so what are the hours? Or are they available all day?

Thank you.

Cocktails are usually 5.30 - 7.00pm. I think the times are designed to provide the service but have people go eat outside the lounge!

As i remember the coctail hour at Conrad SIN is eqvivalent to when they serve the food at the lounge. Cocktails (champagne and similar) is available all day long.

I'm so jealous that you guys have free breakfast at Oscars... I'm there now and was only offered the 4th floor... and it's nothing to write home about... especially after coming to sin from Conrad HKG.

Not sure if this has been discussed before... you can get free wifi internet (1 hour) at the lobby. Just boot up and connect. Speed is ok.

I find service here satisfactory but the location is pretty nice. Free "Shuttle" to Shenton Way is another perk of this hotel. I've actually gotten a free taxi ride instead of any shuttle bus.

Tried the Crabs at No Signboard and Jumbo Seafood and definitely recommend the Chili Crab over the White Pepper Crab.

any news when the lounge will re-open? I will be there next week

I was told it would reopen February 7. I'll be there next week as well. We'll both see!

We're at the Conrad now. The Executive Lounge is to be reopened on Feb 15 (Thursday). rwill1, you'll likely be the first FTer to use it. Give us a report, will you?

The service today has been amazing. It's definitely up a notch from older stays.

I'm ambivalent about some changes in the executive rooms. There is now a lovely big flat panel Sony TV, along with a Bose DVD player. However, internet is still wired - and the plug outlets are in the new cabinet that the TV is above. You have to raise a panel, then slide it back into the cabinet so that you can see all the connections available. It's nonobvious that the panel goes back into the cabinet, so that's my tip for the day. The TV is about 1 foot from your left shoulder when you are using the desk and your computer. Thus, it is hopeless to watch TV while online.

Our room seemed underfurnished. There was no big comfortable chair with footrest. Instead, there was a tiny leather chair tucked in the corner. Seriously, that chair is sized for the petite Asian frame. We spoke to the Executive Lounge folks several times, saying surely you've forgotten a chair in our room - and they insist no. But in the end, they've brought a comfortable chair and footstool.

Upgraded to Exec room as a Diamond on an award stay was a non issue, although room was a little ragged. Oscar's for breakfast was no problem either, although our 16 month is a good negotiating point as there is no high chair in the exec lounge and with a wink and a nod we let them know he will be happier in a larger restaurant (which is true).

Overall a great stay and treated very well, including working how to get to the indoor playground next to the water park.

Only downside, was shirt managed to burn in th cupboard as the wardrobe light is uncovered and extremely hot. Compensated more than enough for the value of the shirt, but still it was danerous and I liked the shirt!

Mark

Does anyone know if the Centennial Suite have been refreshed with new LCD TV and Bose System like the Exec Room?

Have been thinking of staying there over the next weekend.

We're at the Conrad now. The Executive Lounge is to be reopened on Feb 15 (Thursday). rwill1, you'll likely be the first FTer to use it. Give us a report, will you?

The service today has been amazing. It's definitely up a notch from older stays.

I'm ambivalent about some changes in the executive rooms. There is now a lovely big flat panel Sony TV, along with a Bose DVD player. However, internet is still wired - and the plug outlets are in the new cabinet that the TV is above. You have to raise a panel, then slide it back into the cabinet so that you can see all the connections available. It's nonobvious that the panel goes back into the cabinet, so that's my tip for the day. The TV is about 1 foot from your left shoulder when you are using the desk and your computer. Thus, it is hopeless to watch TV while online. Will Do :) just arrived at the sin hilton 12.30 am room wasnt ready ??? Looks like hilton and conrad are sold out this week. Managed to get my room 5 mins later, no UG got 16th floor with access the to lounge as Diamond. As this is an older hotel there's not much difference in rooms. Good location though. Ill report on the Conrad in a couple days. cheers all. R. OOps posted mid sentence sorry. Rwill[/QUOTE]