JetBlue TrueBlue - Incredible service

I was traveling on a much delayed flight last night JFK-BUF. We sat 5 hours on the runway due to high winds. The FAs didn't sit down once while they served water and whatever snacks they had. The Captain updated everyone every 30 minutes and actually came out of the cockpit to personally meet with any pax that wanted to discuss the situation. He even offered to go back to the gate to drop off anyone who was tired of the wait.
Once we arrived in Buf, the power was out and we had to deplane by stairs. He stood at the top of the stairs and offered to carry luggage down!!!

I am a 150,000 mile per year traveler on AA (I reside in Dallas) and I have to say, Jet Blue is a very good experience-significantly superior to AA in attitude of crew and overall operation. Congratulations to the crew on flight 110 on December 1. I plan to send comments to Jet Blue as well. I only wish they served DFW.

1. Why wouldn't better customer service have been to go back to the gate anyway? If the captain offered wouldn't it have been a good idea just to go to the terminal in the first place? It would have been more comfortable for all involved, and I can't fathom that a 5 minute delay turned into a 5 hour delay without warning. I live here in NY. The airports knew what we were in for.

2. My guess is that had the plane gone to the terminal, it might have lost its slot. That would be the only reason to have people sit in the plane for that long. And if this is true, the pilot shouldn't have made such an empty offer. Had he made the offer, and someone called him on it, he would have had a problem.

Nice story as it pertains to the flight crew, but quite honestly, it only raises questions why the plane even pulled away from the gate .

We were #1 in line for departure. When we initially left the gate, the departures were open. We missed the slot by only a few minutes and we were stuck. I am an experienced traveler and pilot, the Captain did everything he could, trust me.

I don't fly as much as AA53 does, but I do travel quite a bite for pleasure (In the last year, I've been NYC- MSP, BUF, DFW, NGO, and SEA). I've had my share of flights on AA and B6, as well as other carriers (CO, NW, and DL). AA53 is dead on. B6 is a far superiour airline as far as customer service goes. I, also, am waiting for service to DFW. I visit the DFW area atleast once a year and I am growing weary of AA. Don't get me wrong. Both airlines will get you there as soon as possible and put their effort into it, but B6 seems to definately wants to take care of you irregardless of whether you fly once a year or once a week.

BTW- you can beat the IFE, the smiles, and the leather seats.

Many of our crewmembers will go out of their way for our customers. Take my story from yesterday. I was attempting to commute in from GRR to BOS to operate a flight today (12/2). It took me 22 hours to go from GRR to BOS via LGA and JFK. I finally got into LGA at 6pm instead of 9am. I didn't want to risk getting stuck so i hopped into a cab and headed over to JFK to hop on one of our BOS flights. I got checked in and sat down at the gate to get some rest, by this time I was completely exhaused and had just changed out of my uniform into some kakhi's and a polo shirt (expecting to have to take the jumpseat up to BOS). I happen to over hear the outbound crew talking about trying to find another flight attendant. The 2 pilots there and the 1 flight attendant where reserves on airport standby and crew recovery couldn't find any other reserves to operate. So I ended up calling crew recovery and told them I was willing to work the flight up to BOS so it wouldn't be any more delayed. JFK was a mad house yesterday and I felt bad for all the customers that where stranded and i wanted to get home as much if not more than they did.

We were #1 in line for departure. When we initially left the gate, the departures were open. We missed the slot by only a few minutes and we were stuck. I am an experienced traveler and pilot, the Captain did everything he could, trust me.

You help make my point then:

The pilot shouldn't have offered to go back for people "tired of the wait" , because had he done so, he would have been delaying the flight further.

It probably was an empty offer: Had someone said "yes, I will take you up on your offer, I want to go back", he would have weasled his way out of it.

Many of our crewmembers will go out of their way for our customers. Take my story from yesterday. I was attempting to commute in from GRR to BOS to operate a flight today (12/2). It took me 22 hours to go from GRR to BOS via LGA and JFK. I finally got into LGA at 6pm instead of 9am. I didn't want to risk getting stuck so i hopped into a cab and headed over to JFK to hop on one of our BOS flights. I got checked in and sat down at the gate to get some rest, by this time I was completely exhaused and had just changed out of my uniform into some kakhi's and a polo shirt (expecting to have to take the jumpseat up to BOS). I happen to over hear the outbound crew talking about trying to find another flight attendant. The 2 pilots there and the 1 flight attendant where reserves on airport standby and crew recovery couldn't find any other reserves to operate. So I ended up calling crew recovery and told them I was willing to work the flight up to BOS so it wouldn't be any more delayed. JFK was a mad house yesterday and I felt bad for all the customers that where stranded and i wanted to get home as much if not more than they did.


If it wasn't for employees like yourself, all of us passangers would either be totally abandoned the idea of travel or riding amtrak at an alarmingly slow pace. Efforts like that rarely get recognized by most PAX or employers but never go unappreciated by passangers like myself.

If it wasn't for employees like yourself, all of us passangers would either be totally abandoned the idea of travel or riding amtrak at an alarmingly slow pace. Efforts like that rarely get recognized by most PAX or employers but never go unappreciated by passangers like myself.

I not only did it for the customers, but I couldn't turn down the pay either. There still are flight attendants out there, for every carrier, who care about the traveling public. I happen to know several at every major carrier who would have done the same thing. I also happen to know several atever major carrier who wouldn't have done the same thing.

There was a couple on the flight who actually wrote into the company and told them what I did. The company sent me and email and 2 extra buddy passes to thank me for what I did. I turned down the buddy passes and told them to give them to the gate agents at JFK as they had to deal with alot more drama then I did. Unfortunatly it is all part of traveling during the winter and these kinds of delays are all too common. There are still many people out there who care about customers, whether it's at Delta, United, American or where ever, it just may be hit or miss finding those people.

Just remember, the flight attendants and pilots are going through the same problems, if not worse then you are. Try not to give them a hard time when you board the flight.

I not only did it for the customers, but I couldn't turn down the pay either. There still are flight attendants out there, for every carrier, who care about the traveling public. I happen to know several at every major carrier who would have done the same thing. I also happen to know several atever major carrier who wouldn't have done the same thing.

There was a couple on the flight who actually wrote into the company and told them what I did. The company sent me and email and 2 extra buddy passes to thank me for what I did. I turned down the buddy passes and told them to give them to the gate agents at JFK as they had to deal with alot more drama then I did. Unfortunatly it is all part of traveling during the winter and these kinds of delays are all too common. There are still many people out there who care about customers, whether it's at Delta, United, American or where ever, it just may be hit or miss finding those people.

Just remember, the flight attendants and pilots are going through the same problems, if not worse then you are. Try not to give them a hard time when you board the flight.

Last month I got to see both ends of the spectrum as far as FA's go. It was not B6 but it was another carrier out of JFK. Two out of the FA's were very pleasant. It was nice to be on the same flight as them. The third made it seem like it was just a hassle that she had to work an 8AM departure on a transcon flight. It wasn't that she was bad or sloppy in her performing her duties. It just seemed that she was annoyed at having to deal with passengers. I don't know if she was having a bad flight or if it was just her general demenor. Needless to say, her service on that flight was appreciated dispite her the subpar customer service attitude that morning.

I recognize that us passangers can be hard people to deal with from time to time. The job is often turned into a thankless job. I didn't realize how overlooked the job was until last year when I was on a NW flight from DTW to NGO. I had gone to Japan on a consulting job with a few of my co-workers. Upon deplaning in NGO, one of the FA's had stopped the team lead to complement our team. Apparently, our team had consistantly made eye contact and thanked the FA's everytime they preformed their duties. She explained that the FA's usually just get a knod at most. I don't know if that's common on just the internationals to Asia or if it's industry wide. Before for that flight, I've always shown my appreciation for people, escpecially people in service positions like FA's, for the job they do. Every since then, it has brought my awarness to a whole new level for what people in your position go through. Even though most don't express it, you're job doesn't go unnoticed.

You help make my point then:

The pilot shouldn't have offered to go back for people "tired of the wait" , because had he done so, he would have been delaying the flight further.

It probably was an empty offer: Had someone said "yes, I will take you up on your offer, I want to go back", he would have weasled his way out of it.

The pilot was willing to go back because he didn't know if the weather was going to change or not or when. The point was that on AA, or other legacy carriers, most crew are so angry at the world because of pay cuts etc. that they just don't care. Believe me, the cockpit crew on AA don't engage in conversations with pax or help with luggage like this captain did. This Jet Blue crew was awesome and I do hope they come to DFW soon. AA needs some competition.