Dcell
Nov 30, 06, 6:04 am
Cathay Pacific managed to lose my luggage on flight CX289 from Hong Kong to Frankfurt on 11/28. I've never experienced such a thing so i am quite nervous whether my luggage will ever turn up. :confused:
I've checked in at HKG airport very early. My flight was at 23:55 local time on 11/28 but because i didn't wanted to carry the luggage with me i checked in at around 19:30. I went to the Cathay desk to ask them whether it was possible to check-in that early and the guy on the counter assured me it was fine. So i checked in, had diner with family at the airport walked around a bit and then went past the customs at around 21:00.
After i had arrived in Frankfurt and went past the customs the luggage was already coming out of the conveyor belt. Some people were already leaving after having taken their luggage and i was standing there waiting and waiting and at the end there were only a few people left and no luggage was coming out anymore. So i went to baggageclaim where there were several people complaining about the fact that their luggage/baggage was missing.
One of the guys at the counter told us to look at the bulky baggage belt on the other side of the hall so i went there to no avail. After i was back there were less people standing at the baggageclaim. I don't know if they somehow found their baggage or that they filled in the lost luggage report and left. There were 2 men still waiting but they were lucky that somehow 2 pieces of luggage came out of the conveyor belt and it was theirs so they left with their luggage.
I was the only one still around with my piece of luggage missing. So i went to file a report and the lady at the desk told me there was another CX plane coming from HKG with delay and i could wait cause there was 50 percent chance that it was in that plane. It was then around 06:45 local time and the plane was estimated at 09:00. I took the option to wait but i got no luck. It wasnt in that plane either. I had no option but to leave at 09:45 as i had to catch a train back to Holland.
Seems like bad luck was all over me cause i missed the international train to Holland at 09:17 because of waiting for my luggage and the train at 11:17 was cancelled so i had to wait till 13:17 ! I frikkin had to wait for about 3 hours due to a mistake of CX. Because of the long waiting i went back from the trainstation to the terminal and went to the Cathay desk to ask them if they had any update of my missing piece of luggage. They lady at the desk said only one thing : I CANT HELP U, GO HOME AND WAIT.
i was at boiling point. Your company makes a mistake and u are telling me in a unmannered way to sit back and do nothing ? i want my stuff back !
I was demanding she called baggageclaim and the lady of baggageclaim came to the desk and asked me for more details of my baggage. Then i left to catch the train.
All these things happened yesterday. I called FRA airport baggageclaim this morning and they had no update. I don't even know if my baggage ever went into the right plane or it's still in HKG. They couldnt tell me. Somehow they can manage to offload baggage from persons who didn't turn up in the plane. My flight had a 10 minute delay because of 2 persons who didnt show up. They had to delay the start because CX had to offload their baggage of the plane. In that situation they can identify their baggage and offload it ( cause they know the baggage of those 2 persons went into the plane ) but when it's missing they can't identify if my baggage ever went into the plane. Kind of strange for me cause when it never made the plane it should be in HKG airport but hey can't locate where it ever went.
My aunt in HKG phoned Cathay several times and everytime their answer is : We are working on it. We will call you back but they never call back.
I am worrying about the fact that someone else may have took it because i was one of the later persons arriving at the conveyor belt and when i arrived at the belt several people were already leaving. Or someone inside HKG airport cargo took it ? ( don't know if it's even possible )
Another possibility is the fact that i checked in early. I don't know how the system works at HKG airport but baggage that were checked in have to go to the right cargo to load onto the right plane ( is that right ? ). As i was checking in very early maybe there wasnt a cargo assigned to my flight yet and it went somewhere somehow, never arrived at the cargo for my flight and then went missing.
Last possibility i am thinking of is that they offloaded my baggage together with the baggage from the 2 persons who never showed up for the flight. But that should be traceable i think. So i have no clue what to do now.
HKG airport and Cathay HKG have no clue where my baggage went according to my aunt. They can't locate it or even tell me if it ever made it onto the plane. Only thing they told was that there are a few pieces of luggage that could be mine as they kind of match the description i gave them. I had a addresstag on my bag and the baggageclaimsticker was also put onto the baggage. Little chance that both were taken/fallen off the baggage. It almost seems like my baggage disappeared in a blackhole or something like a conspiracy.
Anyone got any experience regarding such a situation ? i've tried to search in the forums but most people seem to get a quick response that their baggage is identified/located somewhere and it all ends in a good way ( though for some it takes a longer time then 2 or 3 days ) but my baggage seems like it dissappeared into nothing .. help me ! :mad:
I've checked in at HKG airport very early. My flight was at 23:55 local time on 11/28 but because i didn't wanted to carry the luggage with me i checked in at around 19:30. I went to the Cathay desk to ask them whether it was possible to check-in that early and the guy on the counter assured me it was fine. So i checked in, had diner with family at the airport walked around a bit and then went past the customs at around 21:00.
After i had arrived in Frankfurt and went past the customs the luggage was already coming out of the conveyor belt. Some people were already leaving after having taken their luggage and i was standing there waiting and waiting and at the end there were only a few people left and no luggage was coming out anymore. So i went to baggageclaim where there were several people complaining about the fact that their luggage/baggage was missing.
One of the guys at the counter told us to look at the bulky baggage belt on the other side of the hall so i went there to no avail. After i was back there were less people standing at the baggageclaim. I don't know if they somehow found their baggage or that they filled in the lost luggage report and left. There were 2 men still waiting but they were lucky that somehow 2 pieces of luggage came out of the conveyor belt and it was theirs so they left with their luggage.
I was the only one still around with my piece of luggage missing. So i went to file a report and the lady at the desk told me there was another CX plane coming from HKG with delay and i could wait cause there was 50 percent chance that it was in that plane. It was then around 06:45 local time and the plane was estimated at 09:00. I took the option to wait but i got no luck. It wasnt in that plane either. I had no option but to leave at 09:45 as i had to catch a train back to Holland.
Seems like bad luck was all over me cause i missed the international train to Holland at 09:17 because of waiting for my luggage and the train at 11:17 was cancelled so i had to wait till 13:17 ! I frikkin had to wait for about 3 hours due to a mistake of CX. Because of the long waiting i went back from the trainstation to the terminal and went to the Cathay desk to ask them if they had any update of my missing piece of luggage. They lady at the desk said only one thing : I CANT HELP U, GO HOME AND WAIT.
i was at boiling point. Your company makes a mistake and u are telling me in a unmannered way to sit back and do nothing ? i want my stuff back !
I was demanding she called baggageclaim and the lady of baggageclaim came to the desk and asked me for more details of my baggage. Then i left to catch the train.
All these things happened yesterday. I called FRA airport baggageclaim this morning and they had no update. I don't even know if my baggage ever went into the right plane or it's still in HKG. They couldnt tell me. Somehow they can manage to offload baggage from persons who didn't turn up in the plane. My flight had a 10 minute delay because of 2 persons who didnt show up. They had to delay the start because CX had to offload their baggage of the plane. In that situation they can identify their baggage and offload it ( cause they know the baggage of those 2 persons went into the plane ) but when it's missing they can't identify if my baggage ever went into the plane. Kind of strange for me cause when it never made the plane it should be in HKG airport but hey can't locate where it ever went.
My aunt in HKG phoned Cathay several times and everytime their answer is : We are working on it. We will call you back but they never call back.
I am worrying about the fact that someone else may have took it because i was one of the later persons arriving at the conveyor belt and when i arrived at the belt several people were already leaving. Or someone inside HKG airport cargo took it ? ( don't know if it's even possible )
Another possibility is the fact that i checked in early. I don't know how the system works at HKG airport but baggage that were checked in have to go to the right cargo to load onto the right plane ( is that right ? ). As i was checking in very early maybe there wasnt a cargo assigned to my flight yet and it went somewhere somehow, never arrived at the cargo for my flight and then went missing.
Last possibility i am thinking of is that they offloaded my baggage together with the baggage from the 2 persons who never showed up for the flight. But that should be traceable i think. So i have no clue what to do now.
HKG airport and Cathay HKG have no clue where my baggage went according to my aunt. They can't locate it or even tell me if it ever made it onto the plane. Only thing they told was that there are a few pieces of luggage that could be mine as they kind of match the description i gave them. I had a addresstag on my bag and the baggageclaimsticker was also put onto the baggage. Little chance that both were taken/fallen off the baggage. It almost seems like my baggage disappeared in a blackhole or something like a conspiracy.
Anyone got any experience regarding such a situation ? i've tried to search in the forums but most people seem to get a quick response that their baggage is identified/located somewhere and it all ends in a good way ( though for some it takes a longer time then 2 or 3 days ) but my baggage seems like it dissappeared into nothing .. help me ! :mad: