Starwood Preferred Guest - Transferring Starwoods Points

I called Starwoods and asked to transfer 20000 points to my USAir account. I kept getting an error on the website so couldn't go that route. The woman I spoke with said the transfer would take place 'in a while' but she could not tell me how long before I saw the activity in my accounts. That was a week ago and the points have not been deducted from my Starwoods account yet. I expected it would take several weeks to post to my USAir account so does the deduction from SPG not take place until that time also?
thanks for your help

this would be better posted in http://flyertalk.com/forum/forumdisplay.php?f=429 the spg forum. someone will probably know the usual time it takes for US transfers.

I'll move this to the SPG forum.

Regards,
Gary
aka gleff
Senior Moderator

I called Starwoods and asked to transfer 20000 points to my USAir account. I kept getting an error on the website so couldn't go that route. The woman I spoke with said the transfer would take place 'in a while' but she could not tell me how long before I saw the activity in my accounts. That was a week ago and the points have not been deducted from my Starwoods account yet. I expected it would take several weeks to post to my USAir account so does the deduction from SPG not take place until that time also?
thanks for your help
I transferred SPG points to US Air a few months ago and it took 10 or 11 days. It finally posted to US on a Sunday.

...That was a week ago and the points have not been deducted from my Starwoods account yet. I expected it would take several weeks to post to my USAir account so does the deduction from SPG not take place until that time also?
thanks for your help

If the Starpoints have not been deducted from your account, then no transfer was made. You might want to call the Customer Contact Center back and ask them to look into it.

Sincerely,


William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

If the Starpoints have not been deducted from your account, then no transfer was made.
No deduction has been made. I'll call today. Thanks for the help!