YYZC2
Nov 14, 06, 3:36 pm
So I came home today after a week or so on the road and there is a Hertz invoice waiting in the mail for me (not unusual). It is for a two-day (Sat-Mon) rental that occured at the beginning of November. Unfortunately, it appears that the location did not close the rental until two days after I dropped the keys/contract in the lockbox, so it was billed as a four-day (three weekend days, one weekday). In other words, $$$.
So I call up Customer service and ask to have the rental reviewed. The rep seem competent enough, and there is no argument that I dropped off after two days (apparently the car was re-rented on Monday). However, when the rep tells me my adjusted price, it's still way higher than it should be.
When I inquire further, I learn that the rep is only taking out the base cost of the two illegitimate days, and not all of the associated taxes and fees. In this particular circumstance, there are percentage-based state and federal taxes and varying flat- and percentage-based airport and recovery fees present.
The state and federal taxes are spelled out and the rep is able to adjust those, but the airport and other junk fees are lumped in a flat "ADDL CHARGES" box and not broken down. As such, the rep cannot tell which are correct and which are not legitimate, and as such will not adjust them. I proposed we set up a dummy reservation to see the breakdowns but the rep shut me down.
The fees at issue amount to about $25. I'm wondering if anyone has been in my position before and whether they successfully got their money back?
I'm not sure where to go at this point.
So I call up Customer service and ask to have the rental reviewed. The rep seem competent enough, and there is no argument that I dropped off after two days (apparently the car was re-rented on Monday). However, when the rep tells me my adjusted price, it's still way higher than it should be.
When I inquire further, I learn that the rep is only taking out the base cost of the two illegitimate days, and not all of the associated taxes and fees. In this particular circumstance, there are percentage-based state and federal taxes and varying flat- and percentage-based airport and recovery fees present.
The state and federal taxes are spelled out and the rep is able to adjust those, but the airport and other junk fees are lumped in a flat "ADDL CHARGES" box and not broken down. As such, the rep cannot tell which are correct and which are not legitimate, and as such will not adjust them. I proposed we set up a dummy reservation to see the breakdowns but the rep shut me down.
The fees at issue amount to about $25. I'm wondering if anyone has been in my position before and whether they successfully got their money back?
I'm not sure where to go at this point.