Hilton HHonors - Amex refuses to honor offered signup bonus?

In August a friend of mine wanted to sign up for the Hhonors Amex. I sent her a link to the best offer at the time, which was the 25000 offer (15000 with first purchase, then 2500x4 stays). I also told her to print out the page because I'd read on Flyertalk that Amex seems to often try to avoid fully honoring these offers.

As expected, after her first purchase she got only 10000 points. She called and was told at first that there had never been a 25000 offer. Then, when informing them that she had a print out of the offer in her hand, they changed the story to 'they would research her account and get back to her'.

Now today she got a letter in the mail saying that their records don't show that she was ever solicited for a 25000 offer, and that she'll need to provide proof otherwise.

So two things:

1) I told her to mail them a copy of the printed out offer page with a note asking Amex to either honor the offer or cancel the card altogether. (Its only 5000 points, but if Amex insists on starting off their relationship on a sour note over 5000 points, who needs them)

2) What do they mean 'solicited'? I saw nothing in the offer nor in the fine print that said that the offer was targeted to an individual? Has anyone else that applied through one of the 'better offer' links listed in this forum had this kind of response, and what was the end result?

I had the same issue. I spent 20 minutes on the phone with a AMEX superviser and finally got her to agree to give me 2000 extra points to bring it to 12k. I am now going to call HH and request the missing 3k. Once all miles are comfortably posted, I'm cancelling the card. I'm not into the bait and switch.

That's it? Of all the people here that have signed up for an Amex offer through the posted links, trader61 is the only one to have had an issue with getting the right bonus? I thought it would be a much larger number.

I just signed up for the card a few months back with the 25,000 link posted on FT. My Non-Hotel activity is as follows.


AMERICAN EXPRESS POINT BONUS: 3,867
AMERICAN EXPRESS POINT BONUS: 1,663
AMERICAN EXPRESS FIRST USE BONUS: 10,000
AMERICAN EXPRESS POINT BONUS: 5,000

Did they roll part of the first use bonus into a point bonus? At the point I received the 5,000 point bonus, I had only used the card for a couple of weeks.

Jeff

That's it? Of all the people here that have signed up for an Amex offer through the posted links, trader61 is the only one to have had an issue with getting the right bonus? I thought it would be a much larger number.

The 10 k first use, the 2500 first 4 stays, wait - maybe I only for 20 k, but who cares, for a no fee card and, as gold, I get bonus points. I am still waiting, however, for the 5k bonus promised for getting a card for my wife - perhaps it's time to call

I just signed up for the card a few months back with the 25,000 link posted on FT. My Non-Hotel activity is as follows.


AMERICAN EXPRESS POINT BONUS: 3,867
AMERICAN EXPRESS POINT BONUS: 1,663
AMERICAN EXPRESS FIRST USE BONUS: 10,000
AMERICAN EXPRESS POINT BONUS: 5,000

Did they roll part of the first use bonus into a point bonus? At the point I received the 5,000 point bonus, I had only used the card for a couple of weeks.

Jeff

I'd say that 5000 is probably the extra 5000 first use bonus that you were entitled to. I'm glad you got what you were supposed to get.

I signed up with the 25,000 bonus a few months ago as well. My 15,000 with first purchase bonus posted the same as ksujeff99, it was on my first statement.

I signed up with the 25,000 bonus a few months ago as well. My 15,000 with first purchase bonus posted the same as ksujeff99, it was on my first statement.

Same here.
WJ

I signed up with the 25,000 bonus a few months ago as well. My 15,000 with first purchase bonus posted the same as ksujeff99, it was on my first statement.


I have yet to get mine. I called Am Ex and they said it doesn't post for 6-12 weeks after the charge. Then I had trouble with the 2500 points after my Hilton stay and I called Hilton . They posted it immediately.