Hilton HHonors - Award stay changed without my knowledge, help




headinclouds
Aug 16, 06, 11:39 am
I booked several 1 night stays last 31-May at KL Hilton at the old rate of 10K points per night for date in Feb 2007. I was monitoring my account during the coke rewards promotion. Last posting was late July. Decided to review my reservations and discovered that Hilton had taken my 3 individual nights (3 awards) and combined them into 1 3 night stay (1 award). I wanted the flexibility of 1-3 nights since any change would cause a increase in points per night. Do I have any options?

PS I only use Hilton for awards stays as I swap AA miles --> Hilton points.


Jaimito Cartero
Aug 16, 06, 11:40 am
I booked several 1 night stays last 31-May at KL Hilton at the old rate of 10K points per night for date in Feb 2007. I was monitoring my account during the coke rewards promotion. Last posting was late July. Decided to review my reservations and discovered that Hilton had taken my 3 individual nights (3 awards) and combined them into 1 3 night stay (1 award). I wanted the flexibility of 1-3 nights since any change would cause a increase in points per night. Do I have any options?

I would call them up, and see what you can do. I know that I often do the same thing, since I'm not sure if I'll need all the nights or not. I always keep the original emails, so I have some proof of the original booking.

MIKESILV
Aug 16, 06, 12:14 pm
Not necessary to do anything, what occured to you appears to happen quite often ie the combining a number of bookings under one reservation number.
I have even had two bookings at separate properties under a single number.

If you feel better call them, but I am pretty sure the answer will be that you can cancel any part thereof and definitely keep copies of the original booking confrimations.

mike


headinclouds
Aug 16, 06, 1:09 pm
Well, the new reservations are C303 while the original emails (and printed copies) are C101. Will call soon since it seems to not be as big a problem as you suggest.



SEO by vBSEO 3.2.0