Other Car Rental Programs/Partners (ie. Alamo, Enterprise, Sixt) - Rant about MIA Hertz

Okay, I am just venting here, but wanted to vent somewhere...

Arrived at MIA Alamo Saturday afternoon. There was no one in line and I was taken care of immediately. I was given a decent car selection, signed the forms, and headed out to the car. The car was the filthiest rental car I have ever seen (out of hundreds). There was grime everywhere, chips and crumbes all over the passenger seat and floor, and bits of trash everywhere.

I go back inside and go to the woman that assigned me the car. I asked for a new, clean car. She appologized but told me I had to go to the exchanges/returns line. There was no one in the main line but I still had to go wait in the long exchange line with only one clerk working it. There were several agents just standing around but I was told only the one could help me.

I walked up to a non busy rep, handed him my paperwork, and told him to cancel my reservation and why I wanted it cancelled. I then said that I would just go over to another company to rent. He just looked at me and just said ok.

I went to the bus, which they way overpacked with people and luggage and left. i rented a very nice car for the same rate at Hertz.

MIA Alamo customer service skills=0.

Ok, I feel better now. :)

Okay, I am just venting here, but wanted to vent somewhere...

Arrived at MIA Alamo Saturday afternoon. There was no one in line and I was taken care of immediately. I was given a decent car selection, signed the forms, and headed out to the car. The car was the filthiest rental car I have ever seen (out of hundreds). There was grime everywhere, chips and crumbes all over the passenger seat and floor, and bits of trash everywhere.

I go back inside and go to the woman that assigned me the car. I asked for a new, clean car. She appologized but told me I had to go to the exchanges/returns line. There was no one in the main line but I still had to go wait in the long exchange line with only one clerk working it. There were several agents just standing around but I was told only the one could help me.

I walked up to a non busy rep, handed him my paperwork, and told him to cancel my reservation and why I wanted it cancelled. I then said that I would just go over to another company to rent. He just looked at me and just said ok.

I went to the bus, which they way overpacked with people and luggage and left. i rented a very nice car for the same rate at Hertz.

MIA Alamo customer service skills=0.

Ok, I feel better now. :)

But your rant is about MIA Alamo, not MIA Hertz

...

MIA Alamo customer service skills=0.



I see the problem and can provide a simple explanation...the line:

MIA Alamo customer service skills=0

can be substituted with the line,

MIA **** customer service skills=0, where ****= the airline, hotel, rental car, restaurant, or shop vendor of your choice, especially anywhere near the airport.

But your rant is about MIA Alamo, not MIA Hertz

oops, i was super tired when I wrote the title. If a mod would be so kind as to change the title.

I see the problem and can provide a simple explanation...the line:

MIA Alamo customer service skills=0

can be substituted with the line,

MIA **** customer service skills=0, where ****= the airline, hotel, rental car, restaurant, or shop vendor of your choice, especially anywhere near the airport.

Actually, Hertz personnel were extremely friendly and professional when I went there to get a car. Embassey Suites MIA Airport was not so hot though.