Hertz - "Standard rental conditions and return restrictions must be met" ?!?




GJS - yow
Jul 29, 06, 3:12 pm
I was trying to take advantage of Special Offers for the FUN Collection (https://www.hertz.com/rentacar/specialoffers/index.jsp?targetPage=hertzfuncollection.jsp&Category=W) for a one-way rental and read the Terms and Conditions carefully. Unlike almost all Hertz promotions and coupons, this one did not state "The car must be returned to that location". Yet I couldn't make the reservation on-line with the HFC1 rate code. I can make the reservation with my standard CDP number (COSTCO), as both cities offer FUN Collection cars. I called Hertz, and was told "there is nothing we can do" because I haven't met the return requirements.

My question is that if "The car must be returned to that location" is a standard restriction, then why is it specifically stated on almost all of their promotions? I discussed this point with Hertz, but could see that I was not making progress. Am I in the wrong on this one? Is return to the same location a standard restriction?

The difference between the rate with the HFC1 code (returned to the same location) and without the code (one-way) for the same vehicle, same number of days, same CDP, is $250!

Frustrated with Hertz... :(


GJS - yow
Jul 29, 06, 3:47 pm
.. and to add to my frustration, there is another Special Offers page (http://offers.hertz.com/hfcdollarsoff/index.cfm?uniqueid=1540) for the FUN Collection where the T&C state:
Receive $25 off a Hertz Leisure weekly or up to $20 ($5 a weekend day) off a Hertz Leisure weekend Hertz Fun Collection vehicle rental.
Promotion available for pick-up from 5/1/06 through 9/30/06.
Weekly rentals require a 5-day minimum
Saturday night keep is required.
Weekend rentals require a 2-day minimum keep and a 4-day maximum keep. Vehicle must be picked up noon Thursday through 11:59pm on Friday and must be returned by 11:59pm on Monday or higher rates may apply.
Advance reservations are required and availability is limited.
Vehicle must be returned to original renting location.
Brand and model of choice available on several vehicles at major airports in popular vacation locations. Restrictions apply. Not all vehicles available at all locations.
Standard rental conditions and return restrictions must be met.
Minimum rental age is 21 (exceptions apply); age differential charges apply for renters under age 25.
Offer cannot be combined with any other promotions, offers or discounts.
No blackout dates on U.S., Canada, Puerto Rico and U.S.V.I. dollars-off coupons valid through 12/31/06.
SIRIUS not available in Hawaii and Alaska.
SIRIUS is a registered trademark of Sirius Satellite Radio, Inc.
Depending on the rental location, the following charges may apply: a Vehicle Licensing Recovery Fee (VLF) Recovery ranging from $.15 to $2.94 per day or from 2% to 6.9% per rental; an Airport Facility Use Fee/Customer Facility Charge of up to $4.50 per day or $13.50 per rental; and an Airport/Hotel Concession Fee Recovery or Airport Access Fee of up to 20% per rental. Concession Fee Recovery may be higher at Private Airport/General Aviation locations. Governmental surcharges, taxes, tax reimbursement and optional items, such as refueling or additional driver fees, are extra. Optional Loss Damage Waiver (LDW) is $24 a day or less (in California, $15 a day or less depending on the MSRP of the vehicle; in New York, $12 a day or less depending on the MSRP of the vehicle; in Nevada, $15 a day or less); check your automobile insurance policy or credit card protections for rental car coverage.
Call your travel agent, or Hertz (at 1-800-654-3131) to determine the amount of all charges, including any Customer Facility Charge, applicable to your rental.

... so shouldn't an offer that does not state "Vehicle must be returned to original renting location" be eligible for a one-way rental?



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