Lucky7
Jul 28, 06, 3:03 pm
Last night, I picked up a rental car using some Hertz #1 points. I used the reward "1 Free Weekend of any Prestige Vehicle - Non Peak" for 3200 points.
When I made the reservation, I wanted to reserve an Audi or STS. However, neither were available. So, I just reserved a Lincoln LS, thinking that I'd see what they had available when I picked up the car.
When I got to the location, they had a A6 there (lucky me!!). I went to the gold booth, and asked for that car instead. The contract then included a $45 per day upgrade fee - which I (wrongly) assumed would be covered by the award.
I called the Hertz#1 Points desk today, and they stated that the award does not include the $45 per day (because it only covered the amount of the rental for whatever was reserved) and that I am liable for that upgrade fee.
My question is this: Is this fair? If I redeemed an "ANY Prestige Vehicle" award, shouldn't that include any Prestige car I want? What would you do -- try to fight it or chalk it up to a lesson learned? Any thoughts would be appreciated!
When I made the reservation, I wanted to reserve an Audi or STS. However, neither were available. So, I just reserved a Lincoln LS, thinking that I'd see what they had available when I picked up the car.
When I got to the location, they had a A6 there (lucky me!!). I went to the gold booth, and asked for that car instead. The contract then included a $45 per day upgrade fee - which I (wrongly) assumed would be covered by the award.
I called the Hertz#1 Points desk today, and they stated that the award does not include the $45 per day (because it only covered the amount of the rental for whatever was reserved) and that I am liable for that upgrade fee.
My question is this: Is this fair? If I redeemed an "ANY Prestige Vehicle" award, shouldn't that include any Prestige car I want? What would you do -- try to fight it or chalk it up to a lesson learned? Any thoughts would be appreciated!