tcook052
Jul 21, 06, 12:25 pm
http://www.computerworld.com/blogs/node/3040
Airlines have made great strides in automating reservation systems but when things go wrong the processes for dealing with them can leave much to be desired. Consider my experience with United Airlines at Bradley International Airport. When my flight was cancelled yesterday, the business processes surrounding a single piece of paper - the boarding pass - kept me at the airport for two extra hours.
Airlines have made great strides in automating reservation systems but when things go wrong the processes for dealing with them can leave much to be desired. Consider my experience with United Airlines at Bradley International Airport. When my flight was cancelled yesterday, the business processes surrounding a single piece of paper - the boarding pass - kept me at the airport for two extra hours.