Cathay Pacific Asia Miles - Booking Online Questions

I booked flights on CathayPacific.com back in Feb for flights this week to Oz from London and back in J.

At the time of booking I requested seating for the four sectors.

I rang at a later point to confirm my AA number was on the booking and that the seat selections were mine.

I went to check in last night and the seat that I thought was mine was already allocated.

I rang CX in London today and they said that I was confirmed on the flight but had no seat assigned on any of the sectors. Also when I asked about my AA number I was told it wasn't in the system.

Has anyone else had issues like this with online bookings?

The emailed receipt I have has the seat requests and my AA number printed on it.

I can't work out why my seat requests were not honoured nor why my AA number disappeared from the booking.

Anyone have any clues?

How do I make sure I get the seats I want in the future?

Nothing much you can do if the seats /FF no. showed on the confirmation. Was there an aircraft type change?

Call CX and see what was done to your PNR.

This is not a normal occurrence.

Nothing much you can do if the seats /FF no. showed on the confirmation. Was there an aircraft type change?

Call CX and see what was done to your PNR.

This is not a normal occurrence.

As stated above I did call CX here in London and have sorted seat assignments (with what was left) for the flights now. She said she didn't know why I didn't get my seats or why the FF number wasn't showing.

She said she didn't know how the online bookings worked.

No aircraft change has been A340-300 since the booking was made.

A record is kept of everything that is done to your PNR. Ask to see that record.

Somebody must have done something to your booking, since you have a email receipt which means the seats were definitely reserved at one point.

I checked in online to 17K for my LHR-HKG flight for tonights flight.

This morning I checked EF to see loadings and seat maps and noticed that 17K was vacant.

I then went to check in online again (as it shows the seat you have assigned) and I have been moved to 1K.

I am not sure if this is a 'service recovery' action or as a result of a very full flight and my Emerald status. Either way I am a very happy chappy now.

Just checked EF again and the J cabin shows all seats as occupied.