Online Travel Booking and Bidding Agencies - Charged by Priceline & the charged by hotel!

Charged by Priceline & then charged by hotel!
This was my second stay using Priceline, the first time I ended up at a Westin Hotel (everything was fine). On my second Priceline stay I ended up at a Marriott Hotel and this time I was charged once by Priceline the day of my bid and two days after my check-out, I was charged again! And this is not the room service, parking, etc... Does this happen often? :confused: I was happy with both of my stays, but I don't know if I should try this again and deal with the hassle again? I haven't heard anything from Marriott or Priceline yet.

Charged by Priceline & then charged by hotel!
This was my second stay using Priceline, the first time I ended up at a Westin Hotel (everything was fine). On my second Priceline stay I ended up at a Marriott Hotel and this time I was charged once by Priceline the day of my bid and two days after my check-out, I was charged again! And this is not the room service, parking, etc... Does this happen often? :confused: I was happy with both of my stays, but I don't know if I should try this again and deal with the hassle again? I haven't heard anything from Marriott or Priceline yet.

I have never had it happen and I use PL quite a bit.

This happened twice to us with Hyatt.

I'd phone the Marriott again and talk to a manager. If that fails, do a credit card challenge.

This happened to me with the Westin Grand in Berlin. They took care of it when I pointed the problem out, and it took about a week for the charge to be reversed. When it was reversed, I had lost money due to the currency conversion, so they charged back another 15 Euros.

This has otherwise not happened to me with Priceline, but it did occur at another place where I had a free night.

This happened twice to us with Hyatt.

It's happened with me and Hyatt too.

Sometimes the hotels mistakenly charge your credit card that you put on file for incidentals for stay that they should charge Priceline. Just dispute the charge with your CC.

Well, I called the hotel a few days ago and they told me that they would call me the next day. No calls. :rolleyes: I called Priceline and they told me they would look into it. No news. I finally decided to send a complaint letter directly to the hotel billing department and one to Marriott Guest Services in Salt Lake City, Utah. We'll see what happens. I hope this is not typical of a Priceline stay. Why is it so easy for hotels to charge our credit cards, but so difficult to reimburse us?! :mad:

Charged by Priceline & then charged by hotel!
This was my second stay using Priceline, the first time I ended up at a Westin Hotel (everything was fine). On my second Priceline stay I ended up at a Marriott Hotel and this time I was charged once by Priceline the day of my bid and two days after my check-out, I was charged again! And this is not the room service, parking, etc... Does this happen often? :confused: I was happy with both of my stays, but I don't know if I should try this again and deal with the hassle again? I haven't heard anything from Marriott or Priceline yet.
No need to get panicky about this. At least, not yet. It happened to me once at a Hilton. I called the Hilton and Priceline about it; within a week (the usual processing time for things like this) my credit card was credited back the erroneous charge.

Ed

Sometimes the hotels mistakenly charge your credit card that you put on file for incidentals for stay that they should charge Priceline. Just dispute the charge with your CC.
Not really, that is the slowest way to correct it. Just contact the hotel's billing department.

Has happened to me four times in many hundreds of Priceline nights. All were at the same hotel about two years ago in quick succession. I really suspect it was a deliberate act on the part of an assistant manager and one employee, who would double bill and then remove the extra in cash.

Bank One (now Chase) was very unhelpful when I challenged the card statement, and refused to delete the charge. While its saved me a fortune Priceline is clueless if anything goes wrong, and in this case I'm not sure what they can do anyway.

I hope you still have a copy of the hotel folio, and I learned to hang onto Priceline printouts till well after the stay bills. I finally got it resolved by taking a later plane next time I was in town and taking the folios and Bank One statements back to the hotel, which may or may not be possible for you. I reguested to see the General Manager, ended up with the new Front End Manager, and was passed to the relevant accountant. (The former manager and accountant first involved were "no longer at the hotel", which was put in context by eye-rolling, so I assumed they were canned). The new accountant was quite competent and it was fixed by the time I flew home.

Not really, that is the slowest way to correct it. Just contact the hotel's billing department.

I called the hotel billing department and they did not care; they did not bother to call me back either. Priceline did not care because the charge is not exactly the same amount that Priceline charged me. I called Mastercard and I was told that they will start a "search" and that I should have news in about 4 to 6 weeks. :mad: I don't know if I should do Priceline no more... :td:

I called the hotel billing department and they did not care; they did not bother to call me back either. Priceline did not care because the charge is not exactly the same amount that Priceline charged me. I called Mastercard and I was told that they will start a "search" and that I should have news in about 4 to 6 weeks. :mad: I don't know if I should do Priceline no more... :td:

In 20-30 Priceline stays in the last 18 months this has happened to me once, this June. I contacted PL customer service twice, and received a reply after a long waiting time (actually two replies), saying that "they will contact the hotel and ask them to reverse the charge". However this was almost 3 weeks ago and I've yet to see the charge being reversed on my CC online statement. I'm willing to give them another week until the next bill for the CC arrives and afterwards I probably need to look into disputing either of the charges.

So basically it does happen, but not that often. When it does, getting the charge reversed might be difficult because of the different paties involved.

I called the hotel billing department and they did not care; they did not bother to call me back either. Priceline did not care because the charge is not exactly the same amount that Priceline charged me. I called Mastercard and I was told that they will start a "search" and that I should have news in about 4 to 6 weeks. :mad: I don't know if I should do Priceline no more... :td:

The billing department of the Hyatts was very helpful in our cases.

I had a charge that shouldn't have been there on a Marriott PL stay. I faxed the bill to the hotel (and you should also fax the Priceline statement) and told them the issue in a note. They corrected it and apologized. Things happen. They are not crooks. Just document it to the hotel's accounting office. Priceline can't do anything more than you can.

I had a charge that shouldn't have been there on a Marriott PL stay. I faxed the bill to the hotel (and you should also fax the Priceline statement) and told them the issue in a note. They corrected it and apologized. Things happen. They are not crooks. Just document it to the hotel's accounting office. Priceline can't do anything more than you can.

I think it won't get corrected. I contacted Priceline and they say that they contacted the hotel and that the only charges that we're charged to my cc was my parking and that they cannot help me further.
When I called the hotel they said the same thing... that they did not charge anything else than parking. They did not return my calls after that. All sides say they don't know anything about the other amount. The amount charged is a little lower (not the exact amount) than the price I paid on Priceline, so I would not be able to say that I was charged twice. Clever aren't they? I think this is a scam from the hotel directly because if I add both those two charges my price is about the same as the regular rate charged by the hotel. I don't think I will use Priceline again, I guess I will have to live in the world of rack rates! :(

There should be a charge to your credit card bill for your parking and other incidentals. Maybe that's what the charge on your bill is for? Or do you have two separate charges from Marriott on the same bill?

I think it won't get corrected. I contacted Priceline and they say that they contacted the hotel and that the only charges that we're charged to my cc was my parking and that they cannot help me further.
(

There should be a charge to your credit card bill for your parking and other incidentals. Maybe that's what the charge on your bill is for? Or do you have two separate charges from Marriott on the same bill?

There was NO incidentals on this stay. Here's how my statement looks like...

00/00/2006.........Priceline..............xx.xx$ ok, priceline prepaid amount
00/00/2006.........Marriott...............xx.xx$ huh? what the **** is this!
00/00/2006.........Marriott...............xx.xx$ ok, parking

I called Priceline and she said the was nothing else they could do.
I will not use Priceline anymore as this stay ended up being as much as the regular rate. :(

I just got a letter from the Marriott hotel here it goes;

after alot of bla-bla

I have enclosed a copy of your bill. As it shows on your bill you were charged XX.XX$ by the hotel for parking. We received an advanced deposit of YY.YY$ for your room which was paid by Priceline. If you have any further questions...

This is stealing from people and I really don't like the feeling.

They are so full of it...
YY.YY$ was not paid by Priceline it was paid by me!
I was charged ZZ.ZZ$ by Priceline weeks before that but they don't state anything about that payment and they don't know anything about it!

It's a lost cause! :mad:

Send the hotel a copy of the CC statement and ask for an explanation.

Send the hotel a copy of the CC statement and ask for an explanation.

The amount by Priceline is different than the one billed by the hotel. On the statement it does not say for which hotel it was so there is no proof that the item "Priceline" on the statement is for this Marriott stay. If both amounts would've been the same it would've been easier.

The amount by Priceline is different than the one billed by the hotel. On the statement it does not say for which hotel it was so there is no proof that the item "Priceline" on the statement is for this Marriott stay. If both amounts would've been the same it would've been easier.

That's not the two amounts they need to see, though. The letter you describe getting from them seems to indicate they know this is a Priceline room. Thus, what you have to show them is that they billed you what they were supposed to bill Priceline.

In other words, you want to show them that there are two Marriott charges, the one for $XX.XX for parking/incidental *and* the one for $YY.YY for the room, the latter of which should not have been billed to you. That should be very clear on the statement. It doesn't matter that the amount billed by Priceline is different than the amount Priceline is supposed to be billed by the hotel; that will always be the case. The key is that that different amount was charged to you in error by Marriott. When you make that clear to the Marriott people by sending them a copy of the statement, they will reverse the extra charge.

It doesn't appear you need it because the letter Marriott sent you already acknowledged Priceline, but you can reprint a Priceline receipt just by logging into your Priceline.com account and send that along as well.

You'll have better luck getting this corrected with the Marriott hotel directly than you will with Priceline. It is, after all, the hotel's billing error, not Priceline's billing error. They are the ones who need to correct it. Ultimately if you have to you can put it in dispute with the credit card issuer, but I think you send the hotel one more note, "I got your letter, and it's correct except the advanced deposit you supposedly received from Priceline was actually charged to my card by mistake. I've sent along a copy of my statement to demonstrate clearly that this is what happened. Please reverse this charge immediately." This is irrefutable. Someone did not notice that it was charged to the wrong card, or the system does not give them this detail. I really don't think they're doing it on purpose. They're just disorganized.

The faster way to get this resolved would be to call and talk to the billing manager on the phone, and send the cc statement via fax if you can (but I wouldn't send it until after talking to them so they know to expect it). If they finally wake up to the correct records, you may not even have to fax it. Insist that you get someone on the phone to help you right then, not wait for a call back, explaining that nobody called you back before. Be calm when doing so, though, as people are not as willing to help someone sounding angry and/or abusive. You'll want to be calling during "business hours" I would think, weekdays 9-5 in the hotel time zone, not lunchtime, for best results. This isn't to say they shouldn't help you outside these parameters, but hey, do you want to drag this out or just end it? Better chance of ending it quickly this way.

...So basically it does happen, but not that often. ...
This should NEVER happen. In my business, when I make a mistake, the customer ALWAYS comes out ahead at the end. Needless to say, I get a lot of repeat business.

Thanks for the post. I have now learned to STAY AWAY FROM MARRIOTT and PRICELINE. :td: :td:

I've noticed in my travels that the big chains OFTEN make "mistakes." I always go over the bill with a fine tooth comb before checkout. The small "mom & pop operated" motels RARELY make mistakes.

This makes no sense at all ... don't places like MARRIOTT and PRICELINE want to stay in business? Don't they know that with the INTERNET, bad things get around fast. Look, they've lost my business already!!!

I get ripped off too. Already this year I got ripped by Expedia ($10) and WalMart ($18). A resturant added a 65% tip to my bill after I left. They'd changed a 0 to an 8. I'd left a cash tip at the table. I called the resturaunt and they reversed the charge after I faxed them my copy of the dinner cheque. So I'm 2-1 this year. (Expedia lost $1500 of business from me in the last three months, and WalMart has lost A LOT of my business).

00/00/2006.........Marriott...............xx.xx$ ok, parking:(
PARKING?

What's the "parking" charge for? :confused:

PARKING?

What's the "parking" charge for? :confused:

Um, parking, probably? :rolleyes:

When you stay at a city hotel anywhere where free space and parking are at a premium, you have to pay to park your car. Because not everyone has a car when they arrive, it would be impractical and unfair to raise the room rates and make the parking "free" in those locations.

As to the other post, mistakes happen everywhere humans are involved. It's unrealistic to think everything will be 100% error free. Thus, what is important is how the entity making the mistake makes it right when they do make what is hopefully a rare mistake. So far, this particular hotel brought up by the OP hasn't done a good job. Since hotels are generally independently owned, and even when they're not they have different managers and such, it doesn't to me indict a whole chain. But it would be reasonable to make it known to the Marriott home office that the people at this location should be more responsive to such errors.

Did one set of charges or two from the hotel hit your credit card statement? Does one of them match the amount on your checkout folio and the other not?

The mechanics of Priceline are that the hotel creates one folio for the basic room charges which are billed to a Priceline-supplied Mastercard account, and another for incidentals to be billed to your credit card. If the desk clerk is new or a dummard they may not know the proceedure and replaced the Priceline Mastercard with your credit card.

In reality, blaming Priceline for this is silly - they did not double charge you, the hotel did.

By making sure the hotel realizes that they should not have charged you more than the parking, as the advice above states so nicely, you should be able to resolve this quickly. Waiting for a call back can be in vain - phone messages get lost every day.

The mechanics of Priceline are that the hotel creates one folio for the basic room charges which are billed to a Priceline-supplied Mastercard account, and another for incidentals to be billed to your credit card. If the desk clerk is new or a dummard they may not know the proceedure and replaced the Priceline Mastercard with your credit card.

I wonder if Priceline's Mastercard is a points- or miles-earning card?? :)

But seriously, to add something constructive...I had this same thing happen to me last month, but it was on a rental car, not a hotel.

I called Avis and their customer service dept. took care of it within a few days. It was annoying, but not the end of the world.

I am sure that with a productive phone call to the right person at the hotel, that it can be resolved.

I called the hotel today and spoke with an assistant manager. She did not understand that I was charged by the hotel and by Priceline. The amount that they charged me was paid by Priceline according to her. It doesn't even make sense!!! Whatever, I just don't care anymore. I spent the whole week running after this refund. This is silly.

:p But to top this off, I just did a Priceline bid for a hotel in Montreal for 3 days. I ended up at the Hyatt Regency Montreal for 70$, not bad at all. I just gave Priceline another try, I hope it won't happen again... even if it's not Priceline's fault. I won't use Priceline ever again if it does.

Either something's missing here or you're not being clear with them. That's all I can see. As soon as you say "Look, something's wrong, I've been overcharged" they should be looking to fix it, though they might want to see some indication that you've correctly assessed this (which would be the credit card statement).

Are you certain that your bill for parking/incidentals didn't get split somehow? Maybe the problem is they've billed you for something else other than what was on your original receipt. But if that's the case, you would be justified in asking them what that extra charge is.

Perhaps that's the tack to take. Not the whole Priceline angle, just "I have an extra unexpected charge from you on my credit card statement. Can you show me what this was for?" If the situation is as you have described, they will not be able to properly document what that charge was for and thus would need to reverse it.

I don't really understand why you didn't stay on the phone until it was resolved. What do they say when you tell them "Look, I clearly have two charges from you on my statement when I only expected one. What is this other charge?" They need to be able to answer that question. What am I missing here?

BTW, it's unlikely to repeat. I've done dozens of Priceline stays, and I've never had this happen. I did get this once on a Hotwire stay, but it was obvious right away. The room charge ended up on my receipt at checkout. I was able to get it reversed before leaving the hotel.

When you stay at a city hotel anywhere where free space and parking are at a premium, you have to pay to park your car. Because not everyone has a car when they arrive, it would be impractical and unfair to raise the room rates and make the parking "free" in those locations.Ahhh, that makes sense. I've never had it on a bill probably because in the larger cities I fly in and rely on hotel shuttles and/or taxis (and sometimes even the odd bus :) ). One reason I avoid car rentals in big cities is what to do with the car during the day. You've probably guessed that I travel to the larger cities on business! In fact, a lot of the seminars I attend are right at the hotel I stay at. :D

It would help to know the amount of the Priceline bid and the number of nights, as well as the amount of the rogue charge that may or may not be for parking. What is the hotel's parking charge per night? $20-35 is not uncommon in some places.

With the letter from the hotel I also got two bills. One was for parking charges and the other one was described as followed;
Advance deposit room rate and then the amount. AGAIN when I called the hotel I told her this is not the amount I paid for the room and the room was paid in advance. I'm sure they're playing me... playing the " I don't understand card". I called there 5 times and they we're not able to help me.

With the letter from the hotel I also got two bills. One was for parking charges and the other one was described as followed;
Advance deposit room rate and then the amount. AGAIN when I called the hotel I told her this is not the amount I paid for the room and the room was paid in advance. I'm sure they're playing me... playing the " I don't understand card". I called there 5 times and they we're not able to help me.

The advance deposit room rate (if it is indeed the amount the hotel is billing PL) would not equal what you paid for the room. Your bid would have PL fees and, if your winning bid was higher than the net rate the hotel had loaded in the PL inventory that difference would go to PL as profit above the fees they charge since the hotel is paid only their net rate.
Did both the PL and the hotel charge appear on your cc statement yet? Perhaps the confusion on the statement presented to you by the hotel is that they listed the deposit room rate on what should have only been an incidental folio, but you may have only actually been charged for the incidentals? By the way, you should never have seen the PL rate as it is supposed to be suppressed on the bill in order to keep guests from knowing how much PL actually paid the hotel.

[QUOTE=catwings01]
Did both the PL and the hotel charge appear on your cc statement yet?

Yes.

On my statement I have all 3 items

Priceline...........aa,bb$ / room rate
Marriott Halifax........cc,dd$ / lower room rate than I paid Priceline
Marriott Halifax........ee,ff$ / incidentals

*remember these are actual charges, not temporary "charges"

Protest to credit card company. Dispute both room chages -- Priceline and Hotel -- until they work things out.

I called the hotel today and spoke with an assistant manager. She did not understand that I was charged by the hotel and by Priceline. The amount that they charged me was paid by Priceline according to her. It doesn't even make sense!!! Whatever, I just don't care anymore. I spent the whole week running after this refund. This is silly.

:p But to top this off, I just did a Priceline bid for a hotel in Montreal for 3 days. I ended up at the Hyatt Regency Montreal for 70$, not bad at all. I just gave Priceline another try, I hope it won't happen again... even if it's not Priceline's fault. I won't use Priceline ever again if it does.


You are to be commended for you positive attitude, but assitant managers are way farther down the food chain than the title implies, and are probably not the person to be trying to resolve with.

At this point I would still try a faxed letter to the GM or front end manager, responding to the clueless letter you received, including a copy of the letter, your correct folio, and a copy of your charge bill, showing they had chaged you twice, and explaining you believed the desk clerk had substituted your credit card number for Priceline's. I would put it in writing before I called again. If I was expecting to be back in Halifax I might just stop back by. I might also try Marriott HQ and see if there was anybody I could talk to about mediating a billing dispute.

Several years ago I now recall having a similar writen exchange with a new accounting manager at a Texas Hyatt. Took several iteratons to get her educated, but one day the light went on. My 2005 Marriott experience seemed more intentional than accidental and involved several stays (and too much money to walk away from). I was in town anyway and had met the manager several times, so I could show up and ask for him by first name. That seemed to make the front desk nervous and they all but begged me to talk to anybody else first, and found me the front end manager and accounting manager in a hurry. Fortunately they were both very competent, and new, people and recognized the error quickly. Things were resolved and I have stayed there since and recommended it to others.

It can't hurt to challenge the charge on you card, but that is not an absolute solution. My last round went nowhere when the hotel asserted it was a correct charge and a very annoying young lady witht he credit card issuer decided she believed the hotel over me. At that point I considered myself both slandered and insulted by both and it was worth going back to the hotel even if it cost money and time.

In regard to your trip, How ws Halifax? That's on my short list of places in North America I've never been to and want to see. Recommdations what to do?

In regard to your trip, How ws Halifax? That's on my short list of places in North America I've never been to and want to see. Recommdations what to do?

Halifax is great! We live only 3 hours away and we go regularly. The city is beautiful, if you're looking to experience Atlantic Canada this is the place to start. The food, the history, the people; tourists love it here. The scenery in Nova Scotia is incredible, the "Cabot Trail on Cape Breton" is a supposed to be the most scenic drive/view on the North American east coast. There are many nice hotels in Halifax, but what stands out is the staff. People are very friendly in Halifax, they have a small town quality to them, even if Halifax is a mid-sized metro area; 250 000 residents or so.
You should really go, enjoy!

In dozens and dozens of Priceline stays I've had this happen once (and also once on an Expedia stay back in the day when they had a similar service, which is basically the same situation). Disputing via your credit card is one way to go, but it can honestly be the slowest way to resolve the issue for good, even though your card will give your money back immediately, the amount is only in dispute and not resolved and could still go against you.

In my experience, the best thing to do is call the hotel and ask for their accounting department.

Just to share a story of how much better it works to try and work with a provider instead of just disputing (which I think many people are often way too quick to do), I was in Florida on July 4th and ate at a Denny's for breakfast. When I was paying they were having problems with their credit card processing system so I just paid cash instead after they had run my card and it didn't work. Lo-and-behold, a week later I notice they charged my credit card too. My first thought actually was to just dispute it and state I paid cash. However, I decided instead to give the restaurant a chance to fix it, I called them up and asked to speak with the manager about a credit card issue. I spoke with him for a few minutes, gave him the info, and two days later it was fixed, refunded to my credit card. Not only was the issue resolved much faster than if I had disputed it (again, I would have gotten the money back, but it would have just been a temporary credit pending ultimate resolution), but I also made the restaurant's life easier because they would have been charged a fee for my chargeback. That's a win-win situation.

In the case of the original poster of this thread, I commend them for trying to work with the hotel to fix this, but at this point I would have to say it's time to dispute the charge on your credit card!

I'm sure they're playing me... playing the " I don't understand card". I called there 5 times and they we're not able to help me.

Although you've spoken with the hotel on the phone five times I don't see that you've sent or faxed to the hotel a copy of your credit card statement, which is your only proof that you were charged twice.

Make a photocopy of your credit card bill, circle the two separate charges from the hotel, and fax that to the hotel, to the attention of the Accounting Manager. Then when you speak with him on the phone for a sixth time he'll have something in his hand to look at and know what you're talking about.

I'm a frequent Priceline user and I've been double billed three times by three different hotel chains. It's usually a mistake made by a new night auditor who's not familiar with processing Priceline reservations, and it can happen at any hotel. I've always been able to get the charge reversed with one short call to the hotel's accounting manager.

Good news!

I was finally refunded. Today I checked my CC account and they refunded me the charge. After a letter to the Hotel, to Marriott Headquarters, a Mastercard dispute and 20$ of long distance calls :rolleyes:.
The customer did win this one! Cheers and thanks to everyone!

I recently made 2 new Priceline reservations, I got one Marriott Hotel and a Sheraton. When I checked my reservation on the Marriott site I saw that the credit card used is not mine??? It's a strange number...
Anyhow, when I booked on Priceline for the Marriott Halifax, the same thing happened when I checked my reservation online at Marriott.com. So at that time I called the hotel to inform them that this was not my credit card. The girl at the hotel a little confused, said ok and she added mine instead" Could this be the reason I was billed twice?
This time I will just leave the strange numbers on my reservation. Maybe those numbers are the ones used by Priceline to pay the hotel? I don't know. With my Sheraton reservation... well when I tried to check it at the SPG.com website, this is the message I got;

We have found your reservation. It is not possible to display this particular reservation online. This is usually due to an unusual or complex rate or set of rates associated with the reservation in question. For questions regarding this reservation, please contact the Customer Contact Center nearest you.

Maybe with a Priceline reservation, you're better off not looking at your reservation at the Marriott, SPG, Hilton, etc.. websites, and don't call either to change anything. So you won't mix or mess the "system".

I'm a newbie with Priceline...is there any senior Priceline users here for some imput on this? ;)

Mastercard expiring in '08, right? I believe that's priceline's card. And that's probably why you got double billed. The hotel billed the CC# they had on file, which should be priceline's.

I called the hotel to inform them that this was not my credit card. The girl at the hotel a little confused, said ok and she added mine instead" Could this be the reason I was billed twice?

Yes, that sounds like exactly the reason you were billed twice. As others have posted, Priceline pays for your room using a credit card. If you replaced their card # with yours, you would get billed.

However, there is a bright side to all this - now you know exactly how much Priceline paid for the room, so if you ever have to bid that hotel again, you have a better idea of how much to bid :)

Sounds like you're just "overthinking" your Priceline bids there. Yes, you do get an actual Marriott (or whoever) confirmation number, but no, you wouldn't expect that res to have your own credit card info in because you are billed only by Priceline for that res.

So, in fact, this episode was entirely your own doing. You tricked the poor clerk into making the mistake in the first place! ;) Oh, well, live and learn.

You can't typically make any changes to those reservations, and in most cases except Marriott I don't think you can access them at all. If you want to put in bed prefs and stuff, best bet is to call the hotel directly. (I typically don't bother, but then I'm usually bidding for one person or two of us who will share one bed.) Most will accept this, some will grumble.

A little update here about this whole situation...
I talked to Mastercard and the transaction was disputed and I won. I was refunded by Mastercard and NOT by the Marriott Hotel.
Anyhow, I got my refund and now I won't do anything to an existing Priceline reservation. ;)

Sounds like you're just "overthinking" your Priceline bids there. Yes, you do get an actual Marriott (or whoever) confirmation number, but no, you wouldn't expect that res to have your own credit card info in because you are billed only by Priceline for that res.

So, in fact, this episode was entirely your own doing. You tricked the poor clerk into making the mistake in the first place! ;) Oh, well, live and learn.

You can't typically make any changes to those reservations, and in most cases except Marriott I don't think you can access them at all. If you want to put in bed prefs and stuff, best bet is to call the hotel directly. (I typically don't bother, but then I'm usually bidding for one person or two of us who will share one bed.) Most will accept this, some will grumble.

Yeah, I know. I guess this is my fault. :p LOL
I guess that's why you can't look or even find a Priceline reservation on the SPG website. But I like to have a king bed & non smoking room. But I won't change anything anymore, especially anything regarding to the billing aspect of the reservation. I don't like 2 doubles, because I'm usually alone or with my girlfriend so...It's a waste of space in the room and I prefer a big large bed!

But I like to have a king bed & non smoking room.

So do I, but you gotta realize that when you bid on Priceline you are guaranteed neither.

If the hotel has what you want, and you ask nicely, in most cases they have no reason not to give it to you. However, if they don't have what you want, or you don't ask nicely, or the hotel people are ______s, you have to take whatever they do give you.

Just wanted to make sure you are aware of that since you said you are a new Priceline user.

So do I, but you gotta realize that when you bid on Priceline you are guaranteed neither.

If the hotel has what you want, and you ask nicely, in most cases they have no reason not to give it to you. However, if they don't have what you want, or you don't ask nicely, or the hotel people are ______s, you have to take whatever they do give you.

Just wanted to make sure you are aware of that since you said you are a new Priceline user.

I'm always nice when I check-in, so I usually get the room I want. :rolleyes:
Really! I usually suck up a little when I check-in, with Priceline or with a regular hotel rate. You be very nice and flirt a little with the front desk girls! ;)

I usually suck up a little when I check-in, with Priceline or with a regular hotel rate. You be very nice and flirt a little with the front desk girls! ;)

I bet that doesn't work as well when you're on those trips with your girlfriend that you mentioned. :D ;)

Oh! my girlfriend is as cheap as me...LOL
She will let me do a lot of things, since we're saving lots of money and getting the room we want with Priceline! LOL! Just kidding!
To flirt a little is no big deal. :D

My only question is that if OP replaced PL's CC, does that mean the hotel's out of that money since they charged OP and not PL?

My only question is that if OP replaced PL's CC, does that mean the hotel's out of that money since they charged OP and not PL?

I don't know... but one thing is for sure, Priceline DID charge my credit card, so I did pay for my room, after that I don't care. Did the hotel get paid, that I don't know, but the hotel billing department can surely deal with this.
If there is one thing that I did learn about this experience, don't touch or alter a Priceline reservation, period.

To flirt a little is no big deal. :D

Ah oui, pardon, j'ai oublié que tu est français! :D :D

Cheers

Ah oui, pardon, j'ai oublié que tu est français! :D :D

Cheers

Actually it's; Ah oui, pardon, j'ai oublié que tu ES français! :p
pas de (t)

Actually it's; Ah oui, pardon, j'ai oublié que tu ES français! :p
pas de (t)

apparently, j'ai oublié mon français aussi :)

I've been double-billed once, and I'm fairly certain about the cause in my case.

As soon as I received Priceline's confirmation e-mail, I took the hotel reservation confirmation number and looked up the reservation on Hyatt's website. I attached my Hyatt Gold Passport number to the reservation in the hope of getting special treatment such as an upgrade, or better yet, a stay/points credit triggered by incidental charges. I believe that attaching my Gold Passport number to the reservation caused Priceline's credit card information to be replaced by the credit card information on my Gold Passport account.

During the hotel's investigation, they mentioned that they had only charged my CC and never charged Priceline for the original charge. They weren't sure why that happened, but it seems to be consistent with my theory. They eventually sorted it all out, and credited the charged amount back to my CC.

Has anyone else experienced double-charging after adding a frequent stay program number to the reservation?

I've been double-billed once, and I'm fairly certain about the cause in my case.

As soon as I received Priceline's confirmation e-mail, I took the hotel reservation confirmation number and looked up the reservation on Hyatt's website. I attached my Hyatt Gold Passport number to the reservation in the hope of getting special treatment such as an upgrade, or better yet, a stay/points credit triggered by incidental charges. I believe that attaching my Gold Passport number to the reservation caused Priceline's credit card information to be replaced by the credit card information on my Gold Passport account.

During the hotel's investigation, they mentioned that they had only charged my CC and never charged Priceline for the original charge. They weren't sure why that happened, but it seems to be consistent with my theory. They eventually sorted it all out, and credited the charged amount back to my CC.

Has anyone else experienced double-charging after adding a frequent stay program number to the reservation?

It's definitely possible because my Marriott Rewards number was added to my Priceline reservation so this might be why this was all messed up.
But I'm pretty sure now that changing the CC number on the reservation was the mistake.

I think it won't get corrected. I contacted Priceline and they say that they contacted the hotel and that the only charges that we're charged to my cc was my parking and that they cannot help me further.
When I called the hotel they said the same thing... that they did not charge anything else than parking. They did not return my calls after that. All sides say they don't know anything about the other amount. The amount charged is a little lower (not the exact amount) than the price I paid on Priceline, so I would not be able to say that I was charged twice. Clever aren't they? I think this is a scam from the hotel directly because if I add both those two charges my price is about the same as the regular rate charged by the hotel. I don't think I will use Priceline again, I guess I will have to live in the world of rack rates! :(

If you did not authorize additional charges, then what the hotel did was illegal. Just dispute the charges in writing with your credit card company.

Bid and won priceline car rental 8/29 - 8/31 LAX full size, Budget Rent A Car for $20 per day.

Well, my credit card statment comes in today. Lo&behold,

8/31 Priceline $66.03
8/31 Budget Rent A Car $68.61

Tried to call priceline and Budget, on hold for over 30 minutes each, gave up. Email both. Waiting for response.

Same story here:
Car rental customer sees red after double-billing blues
http://www.elliott.org/blog/car-renter-sees-red-after-double-billing-blues/

I have had two cases of being charged twice for hotels. Once was with Priceline and one was with Hotwire. Both times it was pretty quickly resolved with the hotel issuing me a credit.

John