Air Canada Aeroplan - AC Web Site is Slow and Unpredictable

Is anyone else having difficulty with the AC web site today? I'm finding it either extremely slow or crashing and five minutes or more.

Yes, I've been trying to book flights for over an hour and it either crashes or "times out" very frustrating

Agreed.Tried booking flights today,took too long and will try tomorrow.

I can't book tickets either?

I wonder if this is due to the bad weather in YYZ (i.e. people needing to change travel plans).

I haven't been able to book for more than a week. Every single time, having selected the preferred outbound flight and clicked 'continue', most of the data vanishes and the site hangs. Do anything at that point, even just close the window, and the browser crashes. That's using Safari. Using IE the browser just crashes by itself at that point.

Tried phoning the technical trouble hotline, but I might as well have saved my breath. 20 minutes of scripted responses indicating that it must be all my fault.

Peter N-H

Working fine with me using FF.

aircanada.com very slow loading this am.

Anyone else?

Not here ... loaded quickly and navigation is quick - using FF with NoScript and AdBlockPlus.

It seems they did some "upgrading" over the weekend. I tried to check some fares to Europe and noticed the initial booking section looked slightly different. Putting in the usual origin/destination codes and my dates, I found that I could not get the "search" button to work. Must mean the site is no longer OS9 compatible...

Must mean the site is no longer OS9 compatible...

It's no longer functional with Safari under OS X either. Still works with Firefox though.

My problem is that I can't get the sign in feature to load.

I just tried with another computer and using another ISP.

Same result

Ah! Specifics! ;) I rarely ever log in -- and yes I am now seeing the same issue you are -- it never comes back when I try to log in... eventually times out with a Server Error message.

Ah! Specifics! ;) I rarely ever log in -- and yes I am now seeing the same issue you are -- it never comes back when I try to log in... eventually times out with a Server Error message.

I phoned Tech Assistance and got the often mentionned offshore call centre.
They did admit that they have a problem.

The solution: Try logging in later.....

....at least I did not get the delete cookies remedy.

They did admit that they have a problem.

... with the system or the call centre! :p

....at least I did not get the delete cookies remedy.

;) I thought Parnel was taking care of the cookies ;)

Trying to access the car rental page - won't open.

Sounds like another successful s/w upgrade, at least from the Mac perspective! ;)

Trying to access the car rental page - won't open.

Out of curiosity, are there many people using AC website for car rental or hotel?

It never passed though my mind.

May be the day AC.com sells ALL flights and not only AC or AC codeshare then I will imagine them as a web TA.

It's no longer functional with Safari under OS X either. Still works with Firefox though.

I mentioned this rather higher up the thread (and on others). Calling tech support produced someone who clearly didn't have much of a clue, tried to blame the OS, and then tried to blame the firewall. The site crashes Safari when trying to move from one screen to another partway through the booking process, and makes Internet Explorer crash all by itself. It occurred to me yesterday, too, to download Firefox: just to book an air ticket. I wonder how many other people will bother.

What kind of service is this?

Peter N-H

I just logged in successfully to my account and accessed my flight pass for a booking. It seems to work now for me.

Well yes - I too can login as airbus320 and access his flight pass :) Just kidding ... I can also log in now ... any Mac users??

Safari seems to work again now.

Safari seems to work again now.

Did you go right through the booking process? Still crashes this Safari (OS 10.4 latest upgrade on PPC) partway through.

I didn't go as far as completing a purchase, but I went beyond the point Safari borked at previously.

I noticed yesterday that the outbound and return schedules for a round trip were on separate pages - that was new. Moving from outbound to return brought up a partially blank page, and reloading the page crashed Safari altogether (it worked fine in Firefox). Now the outbound and return schedules are back on the same page again, and I can select the flights and move to the summary page. Are you crashing at an earlier or later point?

I noticed yesterday that the outbound and return schedules for a round trip were on separate pages - that was new. Moving from outbound to return brought up a partially blank page, and reloading the page crashed Safari altogether (it worked fine in Firefox). Now the outbound and return schedules are back on the same page again, and I can select the flights and move to the summary page. Are you crashing at an earlier or later point?

My outbound and return schedules are still on different pages, and I'm experiencing exactly the same situation you describe.

Now, AC, if you actually read this, Antirealist has identified the exact point of the problem for you: When schedules are spread over two screens rather then one the problem occurs. When outbound and return are on a single page, it doesn't.

Now after a couple of weeks or more of waiting, how about doing something about it?

Now after a couple of weeks or more of waiting, how about doing something about it?
Do pigs fly?
Is the fat lady singing?
Have the cows come home?

AC is a good airline, but its stuff like their IT that blows chunks. (oh yeah, and AE's website is pretty low on the food chain too). :)

Do pigs get fried?
Is the lady drinking?
Have the cows come home?



!!! Sounds like cattle's first annual BBQ !!!

Feelin' HOT HOT HOT! :D

!!! Sounds like cattle's first annual BBQ !!!

Feelin' HOT HOT HOT! :D
Sounds like I missed a good one :D
Were you referring to cattle doing the drinking? :eek:

Just kidding, cattle!

Sounds like I missed a good one :D
Were you referring to cattle doing the drinking? :eek:

Just kidding, cattle!

I reserve judgement on the fashion sense of the assembled masses :) @:-)

I reserve judgement on the fashion sense of the assembled masses :) @:-)
Must've been quite a-moo-sing.

I can't book tickets eitherYes, but think of the money you're saving!