Southwest Rapid Rewards - Are Special Fares refundable?

Nevermind: I saw the link after selecting the fare and it says it is Nonrefundable.

From SWA's site:

Some Special Fares may be nonrefundable. Nonrefundable fares may be used as credit toward the purchase of another ticket.

It sounds like Special Fares are usually refundable. I called customer service but they don't seem to see what I see. Any comments?

Note also that all online purchases are refundable for 24 hours. Not one day, 24 hours. So you need to pay attention to the time of day of your purchase.

nsx,

Thank you for that info. I just cancelled a DING! fare purchased yesterday and couldn't figure out why it said the entire balance was refundable.

I had to cancel as I accidentally booked OAK-PHX and OAK-PHX instead of PHX-OAK and OAK-PHX (I book everything as a oneway).