ry13
Jun 9, 06, 6:42 am
I recently redeemed SPG points for 5 nights at the 4pts in BRU. SPG charged me 3000 pts/night for the Fri/Sat nights, and then 4000 pts/night for the Sun-Tues nights. I then got two separate confirmation emails for the reservation, but the confirmation number was the same.
When I checked in, the hotel staff didn't see the second part of the reservation, and thought I was checking out on Sunday morning. I pointed out that I was actually there til Wed morning, and they did a little digging in the computer system and said that was right. But they said I would need to technically check out and check in again on Sun morning.
I did do the check out/check in routine on Sunday. But this didn't seem to be done properly. In the middle of the afternoon, after I got back from some site seeing, the room hadn't been cleaned. I asked the housekeeper if she was going to clean the room, and she replied fairly rudely, asking me when I was going to leave, and to move all my stuff to one side. Clearly, housekeeping didn't get the message that I'd checked in again.
Later I got a phone call from the front desk asking me why I hadn't left. I explained that I was booked til Wednesday, and they did some checking and confirmed the booking, although they said that the check out/check in hadn't been done correctly so I'd need to come do it again.
Anyways, the way SPG split the reservation in two, and used only one confirmation number seems to have been the source of the problem. For whatever reason, the hotel staff kept seeing only the first part of the reservation. Anyone else run into this kind of problem?
RY13
When I checked in, the hotel staff didn't see the second part of the reservation, and thought I was checking out on Sunday morning. I pointed out that I was actually there til Wed morning, and they did a little digging in the computer system and said that was right. But they said I would need to technically check out and check in again on Sun morning.
I did do the check out/check in routine on Sunday. But this didn't seem to be done properly. In the middle of the afternoon, after I got back from some site seeing, the room hadn't been cleaned. I asked the housekeeper if she was going to clean the room, and she replied fairly rudely, asking me when I was going to leave, and to move all my stuff to one side. Clearly, housekeeping didn't get the message that I'd checked in again.
Later I got a phone call from the front desk asking me why I hadn't left. I explained that I was booked til Wednesday, and they did some checking and confirmed the booking, although they said that the check out/check in hadn't been done correctly so I'd need to come do it again.
Anyways, the way SPG split the reservation in two, and used only one confirmation number seems to have been the source of the problem. For whatever reason, the hotel staff kept seeing only the first part of the reservation. Anyone else run into this kind of problem?
RY13