Air New Zealand Air Points - SYD - CHC NZ184 cancelled last night (17/5)

I was on NZ 184 last night, which was turned around about 1 hour out of Sydney. According the the captain there was a technical issue that couldn't be resolved. I wonder whether it was a landing gear issue because of something I overheard.

Anyway I was really impressed about how well it was handled. I was sat in biz and the fa came over and told us all individually what was happening, the the captain announced that everyone was reaccomodated on the next day's flight and hotel accomodation was organized. When we got off the plane we were escorted back through customs, picked up our luggage ( no wait) and there were buses waiting to take us to the hotel (Mercure). Check in had minimal wait, as they took our names then handed out keys and a preprinted sheet with instructions for the morning etc.

I suppose it was fortunate that there were only about 60 people on the plane but when compared to the carnage I've experienced with United and a similar problem I have to say that I was really impressed!

Does anyone know who I can email about how well things were handled?

Thanks
Louise

That sounds more organised than my unexpected extra night stay in Australia courtesy of Air NZ, although fewer pax would have made a difference.

I usually email either elite address (not relevant to you) or use the feedback form on www.airnz.co.nz Someone else probably has a proper email address that you can use.