Starwood Lurker
May 3, 06, 12:59 pm
I meant to post this before leaving for the Freddies because it was exciting news to me at the time, but I needed some further clarification, which did not come in time.
Soon, when you call the Customer Contact Center, some of you may be offered an opportunity to give us feedback on what you think about the call you just completed. I hope you’ll participate as often as possible; however, you will not be pressured to do so.
If you do elect to participate, you will be transferred to an automated system which allows you to rate 1 (lowest) to 5 (highest) different attributes -- politeness, knowledge, understanding, etc. -- of the associate who assisted you on that particular call. You will even have the option to leave a voicemail for the associate or their Performance Development Leader (supervisor) to share any additional comments.
While there will only be 4 or 5 questions (which may vary from time to time according to the call type), we feel that offering you this opportunity will give us the necessary feedback we need to improve associate effectiveness, understand your needs as a customer, and learn how we may improve in other areas. Regardless, thanks in advance for those of you who are willing to offer their assistance in this project.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
guest.forum@starwoodhotels.com
Soon, when you call the Customer Contact Center, some of you may be offered an opportunity to give us feedback on what you think about the call you just completed. I hope you’ll participate as often as possible; however, you will not be pressured to do so.
If you do elect to participate, you will be transferred to an automated system which allows you to rate 1 (lowest) to 5 (highest) different attributes -- politeness, knowledge, understanding, etc. -- of the associate who assisted you on that particular call. You will even have the option to leave a voicemail for the associate or their Performance Development Leader (supervisor) to share any additional comments.
While there will only be 4 or 5 questions (which may vary from time to time according to the call type), we feel that offering you this opportunity will give us the necessary feedback we need to improve associate effectiveness, understand your needs as a customer, and learn how we may improve in other areas. Regardless, thanks in advance for those of you who are willing to offer their assistance in this project.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
guest.forum@starwoodhotels.com