Hilton HHonors - 5/10/15 Promotion Program: The Definitive Thread

I just found out about this promo from a coworker. He didn't remember any deatails. And since the search function isn't working I have a few questions. If I need to call the Diamond desk I would like some details.

What are the details of this promotion??
Is it too late??
How do I register??

Thanks in advance.

Is it perhaps the 3/5/7 stays gets 1/2/3 free nights promo referred to in this thread (http://www.flyertalk.com/forum/showthread.php?t=374653)?

Unfortunately, the 3/5/7 free night promotion is a targeted promotion. Members who were targeted for it had the promotion code dropped on their account automatically. If you weren't targeted for the promotion, you won't receive any information on it.

I earned three C601 certificates through the 5/10/15 promo. I tried to use them for a three night stay at a hotel with no reward availability (plenty of regular availability) through the Diamond Desk. The rep there tells me that I can't use the Diamond Reservation Guarantee with these certificates, but I can use my points for it. She told me that the certificates earned through the promo are only good for rewards reservations with regular availability, and not with the Diamond guarantee.

Is this true? Does anyone else have any experience with this?

I earned three C601 certificates through the 5/10/15 promo. I tried to use them for a three night stay at a hotel with no reward availability (plenty of regular availability) through the Diamond Desk. The rep there tells me that I can't use the Diamond Reservation Guarantee with these certificates, but I can use my points for it. She told me that the certificates earned through the promo are only good for rewards reservations with regular availability, and not with the Diamond guarantee.

Is this true? Does anyone else have any experience with this?

Yes,

I booked through the Diamond Desk with a reward certificate and later, the points were deducted from my account anyway.

makes feel better that they gave me Points instead of a Free Cert :)

Diamond garuantee (sp - im on drugs after surgery) - requires the points be forced right out of your account

According to my reading of HHonors T&Cs plus my experiences, the “Diamond Guarantee” only applies to reservations paid for with money, not for award rooms.

For Award Rooms, the Diamond Desk is almost always able to do a “Diamond Override” to get a room using an award when the hotel is showing no award availability (as long as a standard room is available for a reservation paid for with money). But that override is NOT a guarantee in the T&Cs. It is just something that is done more often than not.

According to my reading of HHonors T&Cs plus my experiences, the “Diamond Guarantee” only applies to reservations paid for with money, not for award rooms.

For Award Rooms, the Diamond Desk is almost always able to do a “Diamond Override” to get a room using an award when the hotel is showing no award availability (as long as a standard room is available for a reservation paid for with money). But that override is NOT a guarantee in the T&Cs. It is just something that is done more often than not.

Right - and when they do that - the points are "forced" right out of your account. You dont actually get a cert - but an email that confirms your reservation

Thanks for everyone's helpful comments. I understand that the Diamond Guarantee is only for paid stays, not award stays, but that oftentimes the Diamond Desk will work out an override for you even for award stays.

I was just confused because the Diamond Desk was willing to do a Diamond Override for me using my points, but not using my reward certificate. I thought that they were exactly the same thing, but I now understand from the comments in this thread that they are not.

However, if I book an award stay and there's availability (like it shows on the website), I should be able to use the certs, right?

However, if I book an award stay and there's availability (like it shows on the website), I should be able to use the certs, right?


Yeah :confused:

otherwise, what's the point of the certs?

Yeah :confused:

otherwise, what's the point of the certs?Hmmm.

Re-reading my post ... what the he11 was I thinking of? :D

I used my 5/10/15 promotional certs on a diamond override reservation. No points were deducted from the account and the confirmation letter I received from the Diamond Desk specifically listed "Promotional Certificates" as the form of payment. When I made the reservation, the agent offered to do a special arrangement knowing I was using these certs as payment.

I used my 5/10/15 promotional certs on a diamond override reservation. No points were deducted from the account and the confirmation letter I received from the Diamond Desk specifically listed "Promotional Certificates" as the form of payment. When I made the reservation, the agent offered to do a special arrangement knowing I was using these certs as payment.


Same for me. I recently had a Diamond override and used my certificates. No points were deducted.

I'm not really familiar with the 5/10/15 certs...are they different from normal certs that can be re-deposited for points? Can the OP just deposit the certs and get the points back?

I'm not really familiar with the 5/10/15 certs...are they different from normal certs that can be re-deposited for points? Can the OP just deposit the certs and get the points back?As I understand it, the certs have an expiration date of September 2006, and cannot be extended or deposited for points.

Still, you have a year left to use them, so it's not like they have a 30-day window or anything ike that.

I've got my usage planned out already. :)

I subscribed for the 5/10/15 promotion to get 1/2/3 night certificates.
I have a reservation for 3 rooms at the Hilton Convention center for 5 nights.
Does it mean I will reach the 15 nights target and get 3 night certificates or chances are I will get only 5 nights and 1 certificate even if I have 3 rooms under my name.

Next question is as Diamond, Should I have free breakfast for each room?

Thanks

For HHonors points you will only get credit for one room -- it's always the room you spent the least amount of money on too! I'm appealing this with a recent stay where I booked a jr. suite for myself and another room for a friend who paid for the room themselves.

Your diamond benefits will only apply to the room you are staying in.

I don't have the T&Cs for your promotion -- but I'm willng to bet it only includes 1 room per night.

For HHonors points you will only get credit for one room

For someone with over 1k posts i'm very dissapointed in you!

You may earn Base point credit for up
to two rooms per stay, if all eligible charges for both rooms are paid on one
folio. Base point credit will be earned for all eligible folio charges incurred on
both rooms. Bonuses issued on Base points or total folio charges, including tier
bonuses (15%, 25% or 50%, depending on member tier) and double or triple
Base point promotions, will apply to the total Base point credit earned or folio
charges incurred for both rooms.

For someone with over 1k posts i'm very dissapointed in you!
Thanks for looking up the exact rule. I was going to paraphrase it until i saw your accurate response.

The only thing I want to add is that although getting points for two rooms on the same folio is the Rule, I have had problems with the execution. Make sure that the front desk really consolidates two rooms onto one folio and then check your statement or you may only get your points for one of the rooms.

I completed the fifth night for the 5/10/15 promo on December 7th. Haven't received anything yet. Do they send an email "cert" or what? How long should it take?

Thanks for any feedback :)

I completed the fifth night for the 5/10/15 promo on December 7th. Haven't received anything yet. Do they send an email "cert" or what? How long should it take?

Thanks for any feedback :)
You should have received (will receive?) an e-mail cert within a week or so after that stay posted. Check the Reward Redemption section in your account online to see whether anything shows there. That's where they show up first. Then the e-mail arrives some time after that.

Thanks for the info. I do see the certs on line, as indicated. I haven't gotten the email yet.

Yes, thanks Westcoaster for the tip. Found them as you suggested. ^

For me, it has taken anywhere from a month plus to a week.
The month plus involved at least 5 emails, possibly more (going from memory, I do have the emails saved) to get the cert. If I remember correctly it ended up being snail mailed to me. (And yes, I checked my SPAM folder every day, etc).

If you don't get it after two weeks I would email or call.

I got one certificate via e-mail - and another showed up in my mailbox... Not sure why they didn't send it electronically.

I recently had a cert show up in my account from my first 5 nights but received no email or other confirmation. It's been over a week since the last checkout.

Thanks for the information, I was wondering how the cert would appear, and checking my account found the first one there. One more stay tonight and another cert should show.

I got one certificate via e-mail - and another showed up in my mailbox... Not sure why they didn't send it electronically.

Similar experience. 1st one posted within a week, was emailed. 2nd one had to be chased, finally posted after 3 weeks, was snail-mailed. 3rd one I just earned this past weekend so not there yet.

At any rate, even if it's for whatever reason it is not emailed or snail-mailed to you in time for your intended stay, as soon as the certificate number shows up online on your account, you can have HHonors customer service email or fax it to your intended property.

Can anyone explain what this promotion is about please. Thanks.

Can anyone explain what this promotion is about please. Thanks.There are currently a number of targeted promos running. One is stay 5, 10, or 15 nights in a given period (ends 2/28 I think) and get 1, 2, or 3 free nights good at any Hilton family hotel.

I should have the 15 nights in by early February.

What type of certificate do we get? Restrictions? Can they be used without blackouts anywhere?
Maybe someone who has received one can give the actual information.


If this was posted earlier, I missed it.

Last time, I think they were C601 certificates, similar to spending 40000 points.

Both of these are related to the 5, 10, 15 promotion

1) Recently my flight from Atl got delayed. Originally I was due to arrive at 11 pm but with the delay was told I would not be at my destination until 2 or 3 am. Knowing that the hotel was fully booked and slightly worried they may figure I was a no show and with nothing better to do, I called the Hampton Inn that I was scheduled to stay at that evening to let them know that I would not be arriving until sometime around 3am. After confusing the lady on the phone at first she then told me she would hold the room and put in an expected 5 am arrival time just to be sure. Now when I look at my account it shows an arrival and departure on the same day. Does that mean I will not get credit for the night???

2) I should have my 15th night (provided the one before counts) on the night of February 28th (departure on March 1st), will this count?

Thanks for your help! :confused:

#1 I had the same problem when my flight arrived into LAS 3 hrs late and meant that I would get to my Ham by LAX way after midnight. I called the Diamond desk up to make sure they understood it wasnt a day room thing. They told they would take care of it and they did, proff was that I needed it for my 10th stay and got the Free Night in my acct.

#2 I would think as long as you checked in before 2/1 that it would count, ask when you call up about #1

I'd call about #2 if I were you. My experience has been that the HH system uses date of checkout.

I'd call about #2 if I were you. My experience has been that the HH system uses date of checkout.


That's correct. It won't be credited as a Feb. stay.

What form are the certs in?

Right now it looks like I'll only have 1 free night (lots of planned Feb trips moved to March and I'll end up with about 8 nights). I was thinking the cert might end up being more useful to me over in coupon connection.

Appreciate your feedback on the best use of the 5/10/15 promo certs (Q3FN).

Thanks!

Appreciate your feedback on the best use of the 5/10/15 promo certs (Q3FN).

Thanks!

Short stays at cat 6 properties. Instead of burning 80K for 2 nights use the certs. AXON is a good deal for 4 nights, GLON is excellent for 6 and those certs cover short stays and extra nights on top of ALONs and GLONs.

Wirelessly posted (My mind: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry7250/4.0.0 Profile/MIDP-2.0 Configuration/CLDC-1.1)

If you have any high end properties, Cat 5 or 6, that are near you, use one or more for a weekend stay. Or turn it into a long weekend.
We are using 2 of our certs to do a family weekend in Chicago.

Hi. I posted this last night but I wanted to highlight on the old 5/10/15 night promotion thread but I wanted to highlight this to make sure others did not make the same mistake I did. When I was signed up for the 5/10/15 night promotion, I thought I carefully counted out all 15 nights. However I included one award night in my count. When I didnt see my third "free night" post, I went to chaat and asked. Mary James told me that the award night didnt count. I went back to the Ts and Cs and nothing was mentioned there on definitions, it referred to another website. On this website, the definition of stay was posted in bold and this was just what I remembered. However later down the page, qualified stay mentioned a paid night.

Obviously I am disappointed an my options are limited at this point. I am considering a one night stay tonight at a Hampton Inn for $62 plus tax. Hope it is worth it.as the promotion ends Feb 28..and don't assume you can interpret all the Ts and Cs of a promotion....

Yup, I learned that award nights do not count as for as this promo goes. Luckily I had enough paid stays.

A $62 night at the Hampton Inn gets you the 15th night. Sounds like a good deal. The cert is good for cat 6.

Yup, I learned that award nights do not count as for as this promo goes. Luckily I had enough paid stays.

A $62 night at the Hampton Inn gets you the 15th night. Sounds like a good deal. The cert is good for cat 6.


Still banging my head I chose double pts over 3 free nights.. last time I chose the nights... if i was smart, I would have had 6 now :mad: :confused: :confused:

samething for me doing a HI tonight at $62 to get my 15th night in which is also my 15th stay.

As for having used a free night , keep in mind that it still does count towards requalification for Status Levels. I was going to use a few of them last week at an OP Level HI, but the HI was sold out all week, the cheapest HI was just under $200.

I am convinced and booked the Hampton Inn Sterling for that $62 plus $6 tax stay. On the good side, we will have dinner out nearby, go to the pool and eat breakfast in the morning--all with no rush hour back tomorrow due to the holiday. It could be worse and I have definitely learned a lesson

On the other hand, they could make the Ts and Cs for promotions easier to understand...

I am convinced and booked the Hampton Inn Sterling for that $62 plus $6 tax stay. On the good side, we will have dinner out nearby, go to the pool and eat breakfast in the morning--all with no rush hour back tomorrow due to the holiday. It could be worse and I have definitely learned a lesson

On the other hand, they could make the Ts and Cs for promotions easier to understand...
my 15th stay was similar. stayed at a hgi nearby. but i used the rewards at the waldorf in london.

Has anyone gotten lucky :) by getting some or all of his award nights counted for this promo?

Has anyone gotten lucky :) by getting some or all of his award nights counted for this promo?

my friend did an award stay 10days + 5 paid and got all the 3 certs.

others here did report the same on the board.

it depends on the rep it seems.

its not done automaticlly though. you have to call in.

dp

Wirelessly posted (My IV to the Net: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry7250/4.0.0 Profile/MIDP-2.0 Configuration/CLDC-1.1)

Has anyone gotten lucky :) by getting some or all of his award nights counted for this promo?

Yes, all. Although I was registered for the stay 3/5/7 get 1/2/3 promotion the same T&Cs were in effect.

I was told (in an email), when I registered that award stays would count.

After I had completed my needed stays only one of my certs was sent. I emailed HH about the 2 missing certs and was told that award stays did not count. I forwarded the email I had received stating that they did count and they then were kind enough to let the award stays count. I had 3 or 4 award stays, going from memory.

That is the problem with too much information. I was pretty sure I read somewhere that award stays counted or I would not have done one. I think my original point was still valid--the Ts and Cs should not be ambiguous by pointing you to another confusing website for definitions. It should say clearly in the definition that award stays do or do not count--IMHO.

That aside, I really am glad I now qualify for all 3 free nights and now need to carefully plan how best to use them!!

I called and asked to be added to this promo,but "no go".
They offered me 2,500 points and said that all promos are aimed at lower tiers at the recently.

Sorry to start a new thread, but thought this was important for some of you. I was planning to make my 15th stay on feb 28th. The t&c's for the promo sez complete by feb 28th. Called DD and was told that a stay on the 28th checkout 1 mar would not count. Hope this info saves someone 5 nites for nothing :)

I'm not familiar with this program. Is there a link on the Hilton Website that I can read more about this?

Thanks,

I'm not familiar with this program. Is there a link on the Hilton Website that I can read more about this?

Thanks,

it was a Targeted Promo. You get 1 free Night Cert to use in any Hil Prop for every 5 nights you stayed BY 2/28 up to 3 Free nights hence 5/10/15

it was a Targeted Promo. You get 1 free Night Cert to use in any Hil Prop for every 5 nights you stayed BY 2/28 up to 3 Free nights hence 5/10/15


Who did this promo target? I haven't heard about it. Did you sign up for emails, or something similar?

Thanks,

Who did this promo target? I haven't heard about it. Did you sign up for emails, or something similar?

Thanks,You're a Hilton Diamond. If you can make the nights, hie thee to a telephone post haste and ask the Diamond desk to add this promo to your account.

No guarantees, but others (myself included) have been successful with this.

PS -- if the first CSR doesn't give you joy, hang up and try again.

Who did this promo target? I haven't heard about it. Did you sign up for emails, or something similar?

Thanks,

I guess you dont read the Hilton Forum too much.

It started back in Dec and was talked about numerous times (alot) here.

I wasnt targeted but what happened was that Hilton sent out All kinds of Promos, some were for 2x or 3x on Pts earned, others were the 5/10/15 another was 3/5/7 styas needed instead of nights.

Some people were sent a few of them and were told to choose which they wanted (Only 1) others werent so lucky and Hilton told them which one they had no choice on the Members part. Others like me called the Diamond desk and were told the default for not getting anything was the 5/10/15. I would have preferred the 3/5/7 Stays as I usually have Only 1 night per stay. But with alot of travel in Jan/Feb I got the 15 covered. A few friends who got 2x or 3x on the Points were NOT able to switch to anything else.

since the last night that will count is 2/27 and its 2/23 today, if anyone hasnt Registered for the Free nights its Too late unless you can get them to give you the 3/5/7 Stay one which I havent heard anyone who wasnt Targeted for it , getting it at all. If they give you that and you stay in 3 different Hiltons during the next 4 nights you'll get 1 Fre night.

Any particular recommendations on properties?

I went 3x points myself. Accrued about 250,000 points through this promo :)

I guess you dont read the Hilton Forum too much.

It started back in Dec and was talked about numerous times (alot) here.

I wasnt targeted but what happened was that Hilton sent out All kinds of Promos, some were for 2x or 3x on Pts earned, others were the 5/10/15 another was 3/5/7 styas needed instead of nights.

Sorry to start a new thread, but thought this was important for some of you. I was planning to make my 15th stay on feb 28th. The t&c's for the promo sez complete by feb 28th. Called DD and was told that a stay on the 28th checkout 1 mar would not count. Hope this info saves someone 5 nites for nothing :)
i would call the dd back and ask someone else. i think you should get credit for the 28th.

i used 5 of them at the london waldorf last sept. no problems at all and a great stay.

i would call the dd back and ask someone else. i think you should get credit for the 28th.
Not in my experience. HH uses checkout date.

hwv - big island, hawaii
hhv - oahu, hawaii
Cavalieri Hilton , rome,Italy

Just some thoughts that I am working on


Scott :) :)

We had to change our recent London return to early morning and decided to stay the night before at the Hilton Gatwick. Called day before and use certificate. No problem. Saved $400 and received full Diamond perks. I'm saving my other 2 for "last minute" cat 5 or 6 bookings like this. ^

I was supposed to use all 3 at the Conrad in Tokyo earlier this year. But, we were stuck in Hong Kong for a day and ended up using one of them at the Conrad Hong Kong.

Based on what the going rates were of $400+ a night, I felt that was a good use of the certs.

Not in my experience. HH uses checkout date.

What about 02/25-03/01 type of stay? I assume this should qualify if not automatically but at least after a call or two ;)
I really don't want to check out on 02/28 and check back in right away without HH# for one more night to ensure promo credit (3x points).

i would call the dd back and ask someone else. i think you should get credit for the 28th. Yeah the old YMMV :) I normally would do that, and if they said it was ok, then have them send me a email confirmation for my record. As it turned out I got a sat stay for 61 bux ^

Anyone know if the nights are transferrable (i.e., Coupon Connection)? :confused: I picked the 5/10/15 option as I expected to get two nights. Alas, travel plans pushed my long stay until the second week in March and I'm only going to end up with 8 nights by Feb 28th. So I've got one lonely voucher and it's unlikely I'll be able to effectively use it before the 1 year mark. In hindsight, I should have selected the 2x that was offered as a second option. :rolleyes:

So, anyone know if it might be effectively exchanged on CC? I'm not even sure what a decent exchange rate would be since it could be used for a class 6, but only for a single night.

What about 02/25-03/01 type of stay? I assume this should qualify if not automatically but at least after a call or two ;)
I really don't want to check out on 02/28 and check back in right away without HH# for one more night to ensure promo credit (3x points).
Good question. I have plenty of experience with one night stays counting as of the checkout date, but don't know what the system would do with a multi night stay that crosses the endpoint of the promo. Bet you'd have to call. Good luck.

Anyone know if the nights are transferrable (i.e., Coupon Connection)?
Check out the T & C section of the one cert you have. It says very clearly that it is nontransferable and that if anyone other than the person named on the Confirmation tries to use it then heads will roll.

... I picked the 5/10/15 option as I expected to get two nights. Alas, travel plans pushed my long stay until the second week in March and I'm only going to end up with 8 nights by Feb 28th. So I've got one lonely voucher and it's unlikely I'll be able to effectively use it before the 1 year mark. In hindsight, I should have selected the 2x that was offered as a second option. :rolleyes:

I'm with you gof. I, too, expected more stays and only have eight. My next is on Feb 28th and won't count. The wife and I have some trips planned to Europe this year ... I'm debating whether or not it's worth a two-night matress run at local Hampton Inns to get one night at a Cat 6. Any thoughts?

I'm with you gof. I, too, expected more stays and only have eight. My next is on Feb 28th and won't count. The wife and I have some trips planned to Europe this year ... I'm debating whether or not it's worth a two-night matress run at local Hampton Inns to get one night at a Cat 6. Any thoughts? well even if you get stuck with a 100 dollar rate, 200 bucks for a 450 euro cat 6. go for it

I'm with you gof. I, too, expected more stays and only have eight. My next is on Feb 28th and won't count. The wife and I have some trips planned to Europe this year ... I'm debating whether or not it's worth a two-night matress run at local Hampton Inns to get one night at a Cat 6. Any thoughts?

I thought I was only doing 10 nites, but then I ended up with 13, so I quickly found a DT and Hilton close by, $60 for the DT and $70 for the Hilton, to end up with 15 and 3 free nites. Apparently, I just missed the HGI Times Sq for $99 on 2/27. So, $130 all in for a CAT6 free nite. And full points and miles, unlike Hampton stays.

Lucky for all of you, I only had 8 nights. Not worth spending another $150 for me to get another cert (or is it)?

How do you check how many nights you have on your account?

It probably is a wash, unless you are using the cert to stay at some super expensive cat 6 hotel.

To check the nights, log into your account and look at stay history. Count the number of nights starting from Nov 1, excluding the free nights. There you have it!

I went 3x points myself. Accrued about 250,000 points through this promo :)

I wanted the free nights but somehow got stuck with the 3X so I made the most of it and just checked my account and I have 134k extra points! so looks like I won! ^

I was staying in a Hilton on 10/31-11/1 and on 2/28-3/1. It would be fair if at least one of them counted. I sent an email to hhonors asking which one would count but have not heard back.

I was staying in a Hilton on 10/31-11/1 and on 2/28-3/1. It would be fair if at least one of them counted. I sent an email to hhonors asking which one would count but have not heard back. hopefully they wont say neither one. Maybe we'll all be lucky and get a new promo from the whiz kids at marketing on 1 Mar.

Hi,

5/10/15 Offer: How are the nights given (paper certificate, electronic certificate, points, etc)? Any expiration date on them?

Thanks.

Hi,

5/10/15 Offer: How are the nights given (paper certificate, electronic certificate, points, etc)? Any expiration date on them?

Thanks.

Last go around, they emailed certs which you need to make award and give to the hotel. They expired 1 year after issuance as I recall.

Thanks.

Last go around, they emailed certs which you need to make award and give to the hotel. They expired 1 year after issuance as I recall.

My own experience with the expiration dates has been that all of the certs issued within a given promo period expire at the same time. e.g. The free nights certs I earned last fall under the 5/10/15 had different issue dates but expire 2/28/07. They've given us more than one year to use them in the past. Of course we won't know when the certs expire this time until the first excited FT'er posts that they have one in hand.
Should be happening any day now...

the 5/10/15 offer. Is it nights or stays? The free nights, any property?

Nights. Any property.

http://www.flyertalk.com/forum/showthread.php?t=545857&page=9&pp=15

It is definitely 5 Hilton NIGHTS by July 31.

I asked and was told by e mail even 5 consecutive nights in one property counts for 5 toward this promo etc. i.e. Hilton give you a free room anywhere worldwide voucher (good for a year) for even one 5 night stay.

Very good promo IMHO. ^

can someone tell me the basis of the 5/10/15 program and how it works?

can someone tell me the basis of the 5/10/15 program and how it works?

Welcome to the forum.

The current 5/10/16 promo starts from 4/1 to 7/31. Stay 5 nights get 1 free-night certificate (good for any category hotel, has about 1 year expiration date). you can earn up to 3 free nights by total of staying 15 nights.

Do anyone know if this is targeted? Any information will be very very very much appreciated! :p

Do anyone know if this is targeted? Any information will be very very very much appreciated! :p

Check out this thread (http://www.flyertalk.com/forum/showthread.php?t=545857)

Thanks Rdchen! Is a long thread and it seem the promo is a hit and miss right now. I am sure CO is swamp with request.

I called in last night and the rep took a little while to locate it but did find it and offered me either option and enrolled me. I wish there was some way to verify what promos I am enrolled in and my status with them...But the whole thing took like 7 mins. :cool:

My first free night certificate just posted along with my last stay ^ .

How are the free night certificates delivered? Are they e-mailed or sent by traditional mail? How long does it take after each 5th night for it to show up?

How are the free night certificates delivered? Are they e-mailed or sent by traditional mail? How long does it take after each 5th night for it to show up?

It was posted at the same time with my 5th night. You can find the certificate by log on to HHonors website, go to "HHonors activities", the certificate is posted under the "Redemption History".

i thought the 5/10/15 applies to stays from the 15 april and not the 1 april, ending 31 july.... where does it say 1 april?

It was posted at the same time with my 5th night. You can find the certificate by log on to HHonors website, go to "HHonors activities", the certificate is posted under the "Redemption History".

I see that two of the certificates have been "posted"...but no email of the actual certificates. You need the actual certificates in order to redeem. I called HHonors last week and they said they would request them to be "resent". I have not received anything.
I did receive 3 certificates (and used them) from the last 5/10/15 promo so am somewhat familiar with the procedure.

I am wondering why the certificates have not been emailed this time.

Will the Diamond overide apply to the 5/10/15

I've just learned about this offer and have already had a couple of stays this month -- any luck with retroactive credit on the 5/10/15 offers?

I see that two of the certificates have been "posted"...but no email of the actual certificates. You need the actual certificates in order to redeem. I called HHonors last week and they said they would request them to be "resent". I have not received anything.
I did receive 3 certificates (and used them) from the last 5/10/15 promo so am somewhat familiar with the procedure.

I am wondering why the certificates have not been emailed this time.

That's my issue too. I have a certificate listed (I had seen that before I posted the question here) but have received no actual certificate from Hilton.

Guess I'll give them a call since I have this issue and a stay that still shows no points.

Where do you see the certificate on your profile? I called today for the promo and they gave it to me and told me to check online for the certificate. I don't see anywhere in my profile for a certificate. Help...

Where do you see the certificate on your profile? I called today for the promo and they gave it to me and told me to check online for the certificate. I don't see anywhere in my profile for a certificate. Help...

"Originally Posted by rdchen
......... You can find the certificate by log on to HHonors website, go to "HHonors activities", the certificate is posted under the "Redemption History"."

See the post above by rdchen...it will get you there.

i thought the 5/10/15 applies to stays from the 15 april and not the 1 april, ending 31 july.... where does it say 1 april?

Never got a written program details. I got my first free night certificate recently. The very first night I stayed out of the 5 nights accounted for was on April 7 so April 1 sounds right for the starting date of the program.

"Originally Posted by rdchen
......... You can find the certificate by log on to HHonors website, go to "HHonors activities", the certificate is posted under the "Redemption History"."

See the post above by rdchen...it will get you there.

Yes, but the problem with this is that you can just see that a certificate was issued. You can not actually get to the certificate, which is what you have to have in order to get the free night.

Yes, but the problem with this is that you can just see that a certificate was issued. You can not actually get to the certificate, which is what you have to have in order to get the free night.

I have the same problem that I can see a reward occurs on April 19 under "reward redeemption" but have not received the actual certificate.

Called HH, they said it is sent via postal mail but have not seen it yet. Very strange they seems can't resend it via email.

Ok, so the free award nights are already showing up in my Hhonors activity list, but I assume at some point I'll be receiving an actual certificate in-hand.

I also know that Hilton has been known to, on occasion, give you award reservations in anticipation of those you have earned.

So, do you think I have a shot with the Gold desk of getting a combo points + 2 not-yet-in-hand award certificate reservation for later this year (after I would have received the certificates) since they're showing in my account? I don't want to risk losing the hotel availability.

If the certs are in your account, they can see them. This should allow them to book the room, and you will then have time to get the physical certs before you show up.

I just received two of the 5/10/15 free night certificates by regular mail. I should have the third the same way shortly. :)

This should answer our question as to why we can see them in our account but no email. The last promo (earlier this year) saw the certificates delivered by email and that was what I was expecting. Email seemed an easier and more efficient way for HH to deliver them.

grayland, about how long did it take after those two certificates were earned before you received them? Only reason I ask is I'm hoping to use some of mine for a stay the first weekend of June. I should have two of the three certificates earned by the end of this week.

grayland, about how long did it take after those two certificates were earned before you received them? Only reason I ask is I'm hoping to use some of mine for a stay the first weekend of June. I should have two of the three certificates earned by the end of this week.

I think one of the few remaining Diamond benefits is free expedited reward delivery. Why don't you call DDesk and see if they can mail the certificates to you via express mail.

Welcome to the forum.

The current 5/10/16 promo starts from 4/1 to 7/31. Stay 5 nights get 1 free-night certificate (good for any category hotel, has about 1 year expiration date). you can earn up to 3 free nights by total of staying 15 nights.
Hi WendySFO,
Just noticed this thread. Where to get more info about promo? I have 5 nights for London Kensington for July. How do I get that stay counted? Thx

Hi WendySFO,
Just noticed this thread. Where to get more info about promo? I have 5 nights for London Kensington for July. How do I get that stay counted? Thx

Here is the thread (http://www.flyertalk.com/forum/showthread.php?t=545857) to sign up for this promo

Here is the thread (http://www.flyertalk.com/forum/showthread.php?t=545857) to sign up for this promo

Happy hoteling :)

They can also email or fax you the certificate -- or even send it directly to the hotel.

Awesome, thanks. My trip is coming together ;)

Wirelessly posted (My IV to the Net: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry7250/4.0.2 Profile/MIDP-2.0 Configuration/CLDC-1.1)

FYI, by "certificate in hand" that most likely will be an email in your inbox. Of the six FN certs I have only had one mailed to me the rest were emailed or not even that.

grayland, about how long did it take after those two certificates were earned before you received them? Only reason I ask is I'm hoping to use some of mine for a stay the first weekend of June. I should have two of the three certificates earned by the end of this week.

I called HHonors about a week ago after 2 certificates showed up and I did not receive the email certificates I was expecting. They told me that for some reason the account was showing that they "had been surface mailed".
They were very surprised at that as well. I got them today which was about a week after I called and maybe 10 days after they showed in my account.

Most of the answers to the questions/comments here can be found on tnks thread:

http://www.flyertalk.com/forum/showthread.php?t=553521.

What is the expiration date on the certificates?

They expire 1 year after the issue date.

I understand that these can be used at any property - is there blackout dates or are they redeemable whenever there are rooms available?

Do Award nights count for the 5/10/15 promotion?

Do Award nights count for the 5/10/15 promotion?

No. Although you may be super lucky and have one count. Do not expect it to though.

I had the code listed this way under "redemption" in my account:

2006 STAY OFFER FREE NIGHT Q3FN 13-May-2006

When I was previously targeted for the 5/10/15 offer in '05, the code appeared as a C601...this time it says Q3FN.

Does anyone else have this same code listed...?

I also have the Q3FN code

I have the same code that I had on the last 5/10/15 promo earlier this year. Both times it is/was Q3FN.

Thanks for the replies about the code. I'm paranoid, so I'm glad that I have the same one as everyone else! :)

Thanks for the replies about the code. I'm paranoid, so I'm glad that I have the same one as everyone else! :)
My theory regarding the use of Q3FN instead of C601 for these free night certs is that it will allow the HH system to distinguish between award stays that count towards status and those that don't. In the past the free night certs from the 5/10/15 promo have stated right on them that promo award stays don't count for stay credit. I'm assuming that the new ones will as well.

With this promotion do you earn a 4th free night after the 20th night?

With this promotion do you earn a 4th free night after the 20th night?

NO

Rep at the Honors desk informed me the code in my profile was 06FN (whatever that means).

I have the q3fn code too... wonder if they are good for cat6 this time around?

My understanding is that they are good for ANY property.

My understanding is that they are good for ANY property.

Cat. 1-6 hotels or also including Conrads, The Grand Wailea and Waldorf Astoria?

Cat. 1-6 hotels or also including Conrads, The Grand Wailea and Waldorf Astoria?

I think these two properties are part of the Waldorf=Astoria Collection. Currently none of them are offering reward night redemption.

I have the q3fn code too... wonder if they are good for cat6 this time around?

I was able to make a reservation with two of them for a cat 6.

Does anyone know if Hampton inn stays count?

Flyfarfar

Does anyone know if Hampton inn stays count?

Flyfarfar

Yes. All Hilton properties will qualify.

Sorry if posted somewhere but does anyone know if the $3/night Expedia Hilton Japan nights qualify for this promotion?

Sorry if posted somewhere but does anyone know if the $3/night Expedia Hilton Japan nights qualify for this promotion?

:D Actually they did. I was credited with 5 of these nights on the first 5/10/15 promotion. :)

Which Hiltons are the best to use the free night certificates at? (US or Hawaii) I was trying to figure out where I am going to go. I have 1 free night so far and want to try to get all 3

Waikoloa Village if you have children.

Key West Hilton:At 399.00 a night it's a no brainer. Great hotel , great location.

Key West Hilton:At 399.00 a night it's a no brainer. Great hotel , great location.
That’s my plan for spring of 2007. From the day I signed up for the 5/10/15 I knew that I’d end up using them at Hilton Key West. It’s always pretty pricey, especially compared to the many decent B&Bs near Duval Street. Plus I’ve never stayed there and it looks pretty good. My GF also is dying to spend a day on Sunset Key. I just got my first free night cert on the HH website and I’ve got 7 more nights booked by June 8th, so 3 free nights in EYW is a lock.

That’s my plan for spring of 2007. From the day I signed up for the 5/10/15 I knew that I’d end up using them at Hilton Key West. It’s always pretty pricey, especially compared to the many decent B&Bs near Duval Street. Plus I’ve never stayed there and it looks pretty good. My GF also is dying to spend a day on Sunset Key. I just got my first free night cert on the HH website and I’ve got 7 more nights booked by June 8th, so 3 free nights in EYW is a lock.

Thats what I thought till it came up for under $300 for some dates I checked in May and June. Also if I can book at a comparable hotel near by then the cost of that Hotel is what Ill use as my measuring stick.

using a cert in lieu of having to spend alot of $$$ for a Hotel is good Only if you really want to be in that local. Also if airfares are thru the roof to say MIA and 1/2 of that to say SEA, then maybe its better to use it for SEA even though a hotel there might top out at say $220.

So a hotel in Ski country can be say $400 a night but if you dont care for the Cold why go, just to say heck I saved $400 by using a free night cert.

I would gauge the best place to use it and my savings based on where would I like to go, but maybe the Hotels reg rates are out of my league for the max Id like to spend for a Hotel. ex Sedona ,Az nice Hilton there that isnt too cheap, but I know I can get some really cheap places in Flagstaff a 1/2 hr away, so I never stay in Sedona but always do in Flag, where the HGI, HIs are at least 1/2 the price of Sedonas. Now if my expiration date was fast approaching that would be a different story, but I wouldnt use it for a stay in Sedona, unless it was a case of use it or lose it. As for Key West, there are too many nice places that are way below the Hiltons rates that would have me blow the Certs on the Hilton.

Thats what I thought till it came up for under $300 for some dates I checked in May and June. Also if I can book at a comparable hotel near by then the cost of that Hotel is what Ill use as my measuring stick.

using a cert in lieu of having to spend alot of $$$ for a Hotel is good Only if you really want to be in that local. Also if airfares are thru the roof to say MIA and 1/2 of that to say SEA, then maybe its better to use it for SEA even though a hotel there might top out at say $220.

So a hotel in Ski country can be say $400 a night but if you dont care for the Cold why go, just to say heck I saved $400 by using a free night cert.

I would gauge the best place to use it and my savings based on where would I like to go, but maybe the Hotels reg rates are out of my league for the max Id like to spend for a Hotel. ex Sedona ,Az nice Hilton there that isnt too cheap, but I know I can get some really cheap places in Flagstaff a 1/2 hr away, so I never stay in Sedona but always do in Flag, where the HGI, HIs are at least 1/2 the price of Sedonas. Now if my expiration date was fast approaching that would be a different story, but I wouldnt use it for a stay in Sedona, unless it was a case of use it or lose it. As for Key West, there are too many nice places that are way below the Hiltons rates that would have me blow the Certs on the Hilton.
Good points. For this trip the Hilton is the best major property in the area. Also for the time I expect to be there it is typically above $400 a night so its a good deal to use the certs. And most important of all, the GF and I REALLY want to stay there!

I like the Key West idea. I can fly to Florida for free w/ either SWA or Airtran.
Anybody stay at the Hilton Cancun?

I do have children so I would consider the Waikoloa Village. I have never been to Hawaii

Plus I’ve never stayed there and it looks pretty good. My GF also is dying to spend a day on Sunset Key. I just got my first free night cert on the HH website and I’ve got 7 more nights booked by June 8th, so 3 free nights in EYW is a lock.

You do realise that HH does not allow awards for the Sunset Key property
dont you?

mike

You can stay at Key west... just not the sunset cottages. Is that what you are saying?

You do realise that HH does not allow awards for the Sunset Key property
dont you?

mike

Nor do they Upgrade Diamonds to that prop from The main Hotel!! Its runned by the Hilton KW but its considered as if its a different Hotel completely. and has its own place to check-in from and its not in the Lobby of the HKW

You can stay at Key west... just not the sunset cottages. Is that what you are saying?

Exactly as far back as I can remember Hilton has never granted award stays at the Sunset Cottages which basically considered a separate property.

mike

Anybody stay at the Hilton Cancun?


I haven't yet seen a review of the reopened Hilton Cancun. It didn't reopen from its hurricane damage until May 1, I don't think.

Mike

You do realise that HH does not allow awards for the Sunset Key property
dont you?

mike

Yes I do. We'll be staying at the regular property, not Sunset. IIRC Hilton Key West allows their gests to use the beach at Sunset Key. They run a ferry. It was about $10 last time I checked. My GF is a beach fanatic (when I said she wanted to spend a day there I meant it :) ) and the one downside of EYW for her is that the beaches aren't great. The ones on Sunset Key look much better, so we'll give them a try as a part of our stay.

ok, so i earned the 3 1-night-free certs that come with the 5/10/15 promo. my question is, how do you redeem the certs?

i never got an email with the cert in it. in my online hhonors account, the certs show up in the redemption history alongwith a code and a cert number.

thanks!

ok, so i earned the 3 1-night-free certs that come with the 5/10/15 promo. my question is, how do you redeem the certs?

i never got an email with the cert in it. in my online hhonors account, the certs show up in the redemption history alongwith a code and a cert number.

thanks!

that's a good question. I was under the impression that the hotel needs a paper printout but in this case there is nothing to print.

Couple of days ago I was told by the Diamond desk that my cert was processed so I was patiently waiting for e-mail and in fact I planned on calling them tomorrow if I didn't get any e-mail by morning. But after I read your post I looked and found that I also have a cert in my account, so thanks for the heads up. :) ^


I guess I will still have to call tomorrow and ask how this one will be handled.

Maybe the procedure has changed???

Last year I got emails when I earned my free nights on this promo. I just assumed it would happen on this one too. I mean technically they only need the number but some insist on printout for some reason.

I got the certs by email on the first 5/10/15 earlier this year.
Very simple to use.
The procedure was to print out the certs and call and make reservations. They should ask you which certificate (number) you want to use.
Take that certificate with you when you check in.

This time the first two certificates came in the mail. I am still waiting for the third one. I assume that they are mailing them all this time for some reason.
Seems a waste of postage when email is free.

I'd not gotten an email nor snail mail although I could see the posting on the "All Activity" page. Thanks for the pointer to look under "Redemption History". I now see the info I need so I can redeem the award. ;)

ok, so i earned the 3 1-night-free certs that come with the 5/10/15 promo. my question is, how do you redeem the certs?

i never got an email with the cert in it. in my online hhonors account, the certs show up in the redemption history alongwith a code and a cert number.

thanks!


Oh well thats gonna be fun. trying to see any redemption history here in Australia while this website is still stuffed!
Cynthia. when is it going to be working properly?

I'd not gotten an email nor snail mail although I could see the posting on the "All Activity" page. Thanks for the pointer to look under "Redemption History". I now see the info I need so I can redeem the award. ;)

can you tell me how to redeem it...

Just redeemed 2 certificates over the phone with the DD. They will fax the certificates to the hotel for us as it is for a stay this weekend. The CS agent just looked in our account and made the reservations. It took about 60 seconds.

I have an un-related question...I registered for this promo about a mnth ago, and did not see the copy of the T&C's...Is the 5/10/15 promo based on stays or nights? Any help would be appreciated!

I have an un-related question...I registered for this promo about a mnth ago, and did not see the copy of the T&C's...Is the 5/10/15 promo based on stays or nights? Any help would be appreciated!

nights

Thanks for the info!!! ^ :D

I made reservations using my certs for a stay several months out. The agent told me that I will be receiving my certs in the mail.

I've just learned about this offer and have already had a couple of stays this month -- any luck with retroactive credit on the 5/10/15 offers?


I'm wondering the same thing. Anyone know?

I would as well like to know if stays count retroactively?
I had quite some stays in late April and have upcoming stays in July.
Thanks, people..

I would as well like to know if stays count retroactively?
I had quite some stays in late April and have upcoming stays in July.
Thanks, people..
Same question here.

:D Actually they did. I was credited with 5 of these nights on the first 5/10/15 promotion. :)

Another confirmation. Got the first cert for my stay in Tokyo last month and will (hopefully) get another one after my stay in Osaka next week.

Will be using the first one for an upcoming stay at the Park Lane Hilton in London (400+BPs) and the second one for the Dublin Conrad (250+Euro)

The Expedia/Hilton mistake deal is getting better and better.... :D

I won't have enough nights for #3 :( before July 31st.

I would as well like to know if stays count retroactively?
I had quite some stays in late April and have upcoming stays in July.
Thanks, people..
I can tell you what a Diamond Desk rep told me during a 40 minute conversation. YMMV, as always. It appears to depend on how the promo is added to your account.

I had an e-mail from Cynthia saying that the promo had been added to my account in mid April. But for some reason the promo wasn't there when I called in May. The DD guy agreed to try to get me retroactive credit. He said that there were 2 different codes that had to work together and his initial attempts didn't work. So finally he took the time, bless his heart, to manually re-add all of the stays that should count. After he added the stay containing the 5th night the system indicated that I had earned a free night cert. Since then I have earned a 2nd cert (although I'm having trouble actually getting the certs in my hot little hands -- a different problem.)

So they can make it work retroactively if they really want to. Whether they will or not is something else. In my case I think the e-mail I had from mid-April helped.

From My experience I have found it is best to go to CS and enquire, If you get told no the first time do not be afraid to call again till you find someone sufficiantly empowered or knowledgeable.

sdcarver

on hold right now with HH, is this targeted? can i get retroactive credit??

okay, i got retroactive credit and by the end of June i will have 15 nights=3 fre nights, is there a blackout on these certs? any property - looking at the Rome Cavaleiri

where are we supposed to see the free nights. the website is now working (finally after almost 3 mths)but I cannot see any free nights anywhere :(

where are we supposed to see the free nights. the websi\te is new working but I cannot see any free nights anywhere :(

Log on to HH website, go to "HHonors Activity", the free nights are under the "Redemption History" tab.

How do we get these certificates in our hands? I can see them in the redemption history with the certificate # but don't actually have this in my hand. I made a print out of the certificate # but would like to have it emailed to me like previous promos. Any insight into this? Thanks.

How do we get these certificates in our hands? I can see them in the redemption history with the certificate # but don't actually have this in my hand. I made a print out of the certificate # but would like to have it emailed to me like previous promos. Any insight into this? Thanks.


This time they seem to be sent by regular mail. (as posted earier in this thread). There is a pretty long delay in getting them.

This time they seem to be sent by regular mail. (as posted earier in this thread). There is a pretty long delay in getting them.

According to the Diamond desk mine was processed on 5/20 and I received it yesterday (6/3).

:) I just called to use 2 free 5/10/15 certs at the Cavaleiri and the rep said "sure". Going July 15 & 16. Can't wait.

okay, i got retroactive credit and by the end of June i will have 15 nights=3 fre nights, is there a blackout on these certs? any property - looking at the Rome Cavaleiri

How long does it take for the certificate to show up online? Is it available immidiately after they 5 nights completed?

I just completed my 6 nights on Saturday, June 3nd.
As of today, June 5th, that activity shows as my last stay.
But there is no certificate available for redemtion yet.


Also, when would the points from that stay post to my account?
The activity is listed but no points yet.

thanks so much

How long does it take for the certificate to show up online? Is it available immidiately after they 5 nights completed?The certificate should post when the 5th night posts.

The certificate should post when the 5th night posts.
And then HH will send you the actual certificate at a later date. What shows in your account is essentially just a confirmation that you have earned it.

Both of my certificates arrived today by snailmail. I haven't heard of anyone here receiving the actual certs by e-mail during this promotion as they did during prior promotions.

where exactly in the account does it show as it isnt in my redemptions page. :confused:

Look on the "all activity" page.

Look on the "all activity" page.
Mine actually showed up online later on today and all the points earned as well.
Now I will wait for the actual paper cert in the snail mail.

its not there :(

I have 6 nights chalked up but its

not
there :(

its not there :(

I have 6 nights chalked up but its

not
there :(
Bummer. Did HH confirm that you were signed up for this promo?

Edited to add: Also, were all of your stays paid stays? Cause award stays don't count for this.

yes and yes :(

Do award stays and / or GNOP stays usually count for stays / nights?

Do award stays and / or GNOP stays usually count for stays / nights?

No

Do award stays and / or GNOP stays usually count for stays / nights?
Yes, award stays DO count toward stay & night totals--only HHonors does this.
Also, I have heard conflicting stories on whether award nights count toward earning the 5/10/15. In the Winter 5/10/15 a supervisor did count my award stays in checking my earnings.

Yes, award stays DO count toward stay & night totals--only HHonors does this.
Also, I have heard conflicting stories on whether award nights count toward earning the 5/10/15. In the Winter 5/10/15 a supervisor did count my award stays in checking my earnings.
When a Diamond Desk rep signed me up for the current 5/10/15 promo he read the rules to me and made a point of stressing that award stays wouldn't count. Of course whether they really do count or not will depend on what the HH programmers do and what the CSRs do when making any manual adjustments.

I think it's great that HH counts my regular award stays towards elite status and i don't mind making sure that I have enough paid nights during the promo period to get my 3 free nights. If others get lucky and get credit towards the 5/10/15 promo for their award stays then good for them.

I am on a 3 day group meetingwith direct bill at a hilton. Will I get points? Do the 3 nights count towards the 5/10/15 for free nights?

Both of my certificates arrived today by snailmail. I haven't heard of anyone here receiving the actual certs by e-mail during this promotion as they did during prior promotions.


Why, oh why, in today's e-world does Hilton use paper certificates? Seems to me the unique number assigned to each e-certificate should be good enough :(

Anyone know if I can change from double points to 5/10/15?

Anyone know if I can change from double points to 5/10/15?

From reading past posts of people who tried this, yes and no.

I read about someone who switched but all their dbl points were removed. I've read others who asked to switch and were told, "No".

Might as well ask HH yourself and see what happens.

After several calls last week about why I still had not received two of my 5/10/15 certificates by mail, and attempts to get the certificates e-mailed, I was told that it was "impossible" for these certificates to be e-mailed. They can fax them, but the standard is snail mail. I had an award stay coming up very quickly and they were finally able to fax the certificates directly to the hotel. When I got there the next afternoon, the certificates were there waiting for me to check in. But I have no clue why in the previous 5/10/15 promotion they were able to e-mail the certificates but now they're relying on mail.

Anyone know if I can change from double points to 5/10/15?

So is it either double points or 5/10/15 - has anyone received both?

For those that are having problems seeing their Free Night Certs, you might try this...

I wanted to confirm how many as well as the cert #s for the Free Night Certs I had, so I emailed the DD and asked them to provide the Cert # and the exp date of each of my Free Night Certs (FNCs). They sent that information back to me.

What I wasn't expecting, was today, when I went into my account I checked the Redemption History tab and both of the cert information that had been sent to me were now at the top of the Redemption History listing. They previously had not been showing up. I am not sure if the Rep who replied to my question touched (updated) my account and that caused them to show up or if it was just a coincidence.

Just passing on the information.

If I stay for 30 nights is this promotion renewed after 15 days to start a new 15 ? If not can I call the DD and ask them to enroll me again after 15 days.

Thanks

If I stay for 30 nights is this promotion renewed after 15 days to start a new 15 ? If not can I call the DD and ask them to enroll me again after 15 days.

Thanks

No & No

I just earned my second free night cert after having a 1 night award stay and a separate 4 night paid stay. I'm also receiving "50% bonus on base points" if that is the double points offer which has been mentioned. If so, it seems as though I'm signed up for both offers. Both free night certs show up under redemption history but I've yet to get either in the mail.

I just earned my second free night cert after having a 1 night award stay and a separate 4 night paid stay. I'm also receiving "50% bonus on base points" if that is the double points offer which has been mentioned. If so, it seems as though I'm signed up for both offers. Both free night certs show up under redemption history but I've yet to get either in the mail.

Very unlikely, "double points" means extra 100% bonus on base points, not 50% bonus on base points.

Has anyone booked a hotel not having earned all there certs? I will earn my third cert in two weeks, but I want to book for early August now for three nights.

Has anyone booked a hotel not having earned all there certs? I will earn my third cert in two weeks, but I want to book for early August now for three nights.

Have not done this personally but was advised by customer service this is possible as long as you have all the points/certificates before check-in.

I just earned my second free night cert after having a 1 night award stay and a separate 4 night paid stay. I'm also receiving "50% bonus on base points" if that is the double points offer which has been mentioned. If so, it seems as though I'm signed up for both offers. Both free night certs show up under redemption history but I've yet to get either in the mail.
The 50% bonus is your regular double dip choice, set to points and points.

For those that are having problems seeing their Free Night Certs, you might try this...

I wanted to confirm how many as well as the cert #s for the Free Night Certs I had, so I emailed the DD and asked them to provide the Cert # and the exp date of each of my Free Night Certs (FNCs). They sent that information back to me.

What I wasn't expecting, was today, when I went into my account I checked the Redemption History tab and both of the cert information that had been sent to me were now at the top of the Redemption History listing. They previously had not been showing up. I am not sure if the Rep who replied to my question touched (updated) my account and that caused them to show up or if it was just a coincidence.

Just passing on the information.
I am now showing 1 night though I should have earned two
so I am thinking that maybe the award is not showing up straight away but taking like a week or so after the stay registers to calculate into the activity section @:-)

From reading past posts of people who tried this, yes and no.

I read about someone who switched but all their dbl points were removed. I've read others who asked to switch and were told, "No".

Might as well ask HH yourself and see what happens.

Well, I emailed Cynthia and we'll see what happens. If they change me to 5/10/15, they better not take away my double points without retroactively giving me credit for my 6 nights already. I got over 20K points from those 6 nights via double promo.

Has anyone booked a hotel not having earned all there certs? I will earn my third cert in two weeks, but I want to book for early August now for three nights.

Yes. All you need to make the reservation are the certificate numbers, which can be found under the redemption activity tab online on your HHonors account. I did this for two nights a few weeks ago.

Also be advised that if you have not received the certificates in the mail (they are being very slow about mailing them out) by the time of your stay, you can have them faxed from the HHonors Service Center to the hotel. They cannot e-mail the certificates on this promotion this time. Not all of the phone agents know this.

Appreciate when somebody can tel me if you can register on line for the promo (with code Q3FN).

Thanks.

Appreciate when somebody can tel me if you can register on line for the promo (with code Q3FN).

Thanks.

No, you can't.

Well, I emailed Cynthia and we'll see what happens. If they change me to 5/10/15, they better not take away my double points without retroactively giving me credit for my 6 nights already. I got over 20K points from those 6 nights via double promo.

you get more bees with honey than salt :(

anyone know if my stay beginning 7-31 will qualify? I know SPG has promotions that require stays "completed by....." Is Hilton the same or will my 7-31 stay (checking out 8-2) count towards the 5/10/15 promotion?

anyone know if my stay beginning 7-31 will qualify? I know SPG has promotions that require stays "completed by....." Is Hilton the same or will my 7-31 stay (checking out 8-2) count towards the 5/10/15 promotion?

Sorry, no. Must be checked out by 7/31.

No & No

Thanks, but if I stay for 30 nights will I get 3 nights free? or is this after 5stays you get 1 free night and so on ?

Just redeemed 2 certificates over the phone with the DD. They will fax the certificates to the hotel for us as it is for a stay this weekend. The CS agent just looked in our account and made the reservations. It took about 60 seconds.

Is there any restrictions as to which level of hotel we can redeem these certificates or can choose any level from any hilton family.

Thanks

Thanks, but if I stay for 30 nights will I get 3 nights free? or is this after 5stays you get 1 free night and so on ?

You will get 1 FN after 5 nights for a maximum of 3 FN after 15 nights, that's it.

Is there any restrictions as to which level of hotel we can redeem these certificates or can choose any level from any hilton family.

Thanks

They're good for up to Category 6. So any level at this point (I've heard some rumor that the Waldorf=Astoria's are going to be a new category 7)

They're good for up to Category 6. So any level at this point (I've heard some rumor that the Waldorf=Astoria's are going to be a new category 7)

It's not a rumor.

It's not a rumor.

W=A now has its own reward code WA1N, but the point requirement is still 40,000. Does any know if the 5/10/15 certs are still good for W=A?

Well, I don't have Diamond Desk access anymore :( but the two agents and customer service I just talked to said that I should have received them in the mail by now - I saw no email, but I do have the certificate numbers.

Customer Service said that they can't re-send them, but all I need to do is provide the certificate number when I check-in, and they can call HH if they have any question.

Of course, he may be mistaken - I will check back with them as my award stay gets closer.

I have one night from the last 5/10/15 promo. Reading through the terms shows them to be non-transferrable. I was hoping to let me parents use the night since all I've got right now is business travel. Any ideas how family is considered for these?

My 5/10/15 cert was credited to my HHonors account on May 21. Have not received an e-mail or snail mail with the certificate.

You will get 1 FN after 5 nights for a maximum of 3 FN after 15 nights, that's it.

.... and Hilton has a way to distinguish between paid and award stays/nights for purpose of this promotion?

.... and Hilton has a way to distinguish between paid and award stays/nights for purpose of this promotion?

I suspect HH is using the rate plan code to distinguish between paid & reward stay/night.

Do Award nights count for the 5/10/15 promotion?

No such luck here .... yet. :o

I suspect HH is using the rate plan code to distinguish between paid & reward stay/night.

I'm thinking the same thing.

Can you still register for the 5/10/15 promo?

Can you still register for the 5/10/15 promo?

You certainly can try. ;)
I would, if I just found out about the promotion.

Be sure to include your full name and HH # in your request for the 5/10/15 promotion.

You certainly can try. ;)
I would, if I just found out about the promotion.

Be sure to include your full name and HH # in your request for the 5/10/15 promotion.

Yes, you can. I emailed Cynthia over a week ago but didn't get a reply so I called the HHonors line and they signed me up. I called a few days later to confirm that the promo was actually in my account and it was.

You certainly can try. ;)
I would, if I just found out about the promotion.

Be sure to include your full name and HH # in your request for the 5/10/15 promotion.
And, be certain to ask for retroactive credit (after they give you the promotion, of course). Yes, the CSRs will "sometimes" do this for you, if you ask nicely. ;) At worst, there's nothing lost.

Tried and failed. Thanks all for the "info". ;)

Yes, you can. I emailed Cynthia over a week ago but didn't get a reply so I called the HHonors line and they signed me up. I called a few days later to confirm that the promo was actually in my account and it was.

That's the secret! I sent a message to the general CS box on HH. I got a note back that it was being routed to the appropriate department, but I haven't heard a thing since. Maybe the HH line (or Cynthia) is the way to go!

I'm new to the forum but have been lurking in here for quite a while. I sent an e-mail to Cynthia but haven't got a response yet regarding the 5/10/15 program.

I signed up for it this week but have a lot of stays in the last month (I'm a diamond member and travel frequently).

Does anyone know if the 5/10/15 program is retroactive? I asked the Diamond Desk and they said it is but I'm not sure if he knew that for a fact or was just guessing.

I figure some of the members here might know better.

Thanks in advance for your help.

Wow, it is retroactive?? That'd be a coup.

My GF e-mailed Cynthia a few weeks ago to sign up for the 5/10/15. It took about a week to get a response. AFAIK it is not retroactive.

I'm new to the forum but have been lurking in here for quite a while. I sent an e-mail to Cynthia but haven't got a response yet regarding the 5/10/15 program.

I signed up for it this week but have a lot of stays in the last month (I'm a diamond member and travel frequently).

Does anyone know if the 5/10/15 program is retroactive? I asked the Diamond Desk and they said it is but I'm not sure if he knew that for a fact or was just guessing.

I figure some of the members here might know better.

Thanks in advance for your help.

I think the double miles/points is retroactive, but the 5/10/15 is not.

I think the double miles/points is retroactive, but the 5/10/15 is not.

From others posts on the main thread about this, I believe you are correct. The double points promo is retroactive, but the 5/10/15 is not.

Has anyone rec their certificate yet? I have 3 and called HH about not rec them. They said they sent them out 1 month ago. Since I have not rec them, he will fax them to me as i will be using them in about 3 weeks. So far no fax (2 days).

Any recommendation to how to get these cert? Can they email them instead like the last round?

Has anyone rec their certificate yet? I have 3 and called HH about not rec them. They said they sent them out 1 month ago. Since I have not rec them, he will fax them to me as i will be using them in about 3 weeks. So far no fax (2 days).

Any recommendation to how to get these cert? Can they email them instead like the last round?

It took 6 weeks for my first 2 certs to arrive, so be patient. If you need to use the certs right away, just call the DD to make the reservation & they will fax the certs to the hotel directly.

I didn't see mine for a couple of weeks so I called and they faxed them to me.

I got them as email w/o problem.
Already used two Certs.

Got my first one OK, but my second one never arrived. A bit sloppy really ...

We had two from the last promo that showed up in the "reward redemption history" section of the website. They emailed one to us but never the second. When we used them we called to make the reservation. On check-in the motel didn't ask for anything, it went very smoothly.

I have to assume mine were posted via normal postal mail, and will take ~ 10+ weeks to arrive to Australia.

Doesn't worry me. I'm using my 2 certs in Sept, but if they havn't arrived by late August, then I'll start worrying & calling.

I called the Diamond desk last night about 900pm and they faxed all three to me about 800 am this morning.

One thing I did notice is that the expiration date on all three was June 29th 2007(one year from today) so I suggest unless you actually needed them now you might be able to expand the validity date by waiting ( if they were not already mailed)

mike

Edited to add the DD told me they will either fax them to you or to a specific property but would NOT send them by e-mail ... bit strange.

Same here - just gave them the approrpriate certificate number when reserving over the phone. Nothing needed at check-in. ^

When we used them we called to make the reservation. On check-in the motel didn't ask for anything, it went very smoothly.

I called the Diamond desk last night about 900pm and they faxed all three to me about 800 am this morning.

One thing I did notice is that the expiration date on all three was June 29th 2007(one year from today) so I suggest unless you actually needed them now you might be able to expand the validity date by waiting ( if they were not already mailed)

mike

Edited to add the DD told me they will either fax them to you or to a specific property but would NOT send them by e-mail ... bit strange.

I received 2 by regular mail...took about 6 weeks to arrive.
The 3rd certificate has not been received. Diamond Desk says that it was sent about a month ago and that it looks like it was "returned"...but he could not be sure exactly what the code he was looking at meant. :confused:

He talked to his supervisor and they advised they would email it to me. Of course, nothing has been received.

The last 5/10/15 promo saw all of the certs emailed with little or no glitches.
Seems strange that they now choose to spend postage sending them out with delivery problems.