Flying Blue (Air France & KLM) - Missing Miles Experience

I have one sector missing on a KUL-AMS-LIS Z-class roundtrip ticket, with AMS-LIS, LIS-AMS and AMS-KUL all posting correctly but no sign of KUL-AMS on KL810. As this was an e-ticket, I claimed the miles online and after a couple of days, just got the following email back:


Dear Mr. HB-IWC,
On 24/4/2006, you made an online request for flight KL 0810, from KUL to AMS on 10/4/2006.
Unfortunately, no Flying Blue Miles will be credited to your account, as the type of fare paid does not allow you to earn Miles, according to the General Terms and Conditions.
The General Terms and Conditions can be found on the KLM and Air France websites ( www.klm.com or www.airfrance.com ).
Thank you for using this service. We hope you will visit the Air France and KLM websites again soon.
PLEASE DO NOT REPLY, AS THIS IS AN AUTOMATICALLY GENERATED MESSAGE


Are they completely out of their minds? For starters, this is a Z-fare, purchased at klm.com, and I have not heard of any such fare not earning mileage as claimed in this message. But what's more, why would one sector out of 4 not be elligible for mileage accrual whereas all of the others are?

Is anyone actually checking these itineraries over there at FB or is this a completely automated process of questionable reliability? Any suggestions as to how to get my hands on 9,500 level miles + 9,500 bonus miles?

Any suggestions as to how to get my hands on 9,500 level miles + 9,500 bonus miles?At gunpoint?

Johan

to reiterate wisdom from another FTer on these issues : all you have to do is simply send FB your original boarding pass by fax.

to reiterate wisdom from another FTer on these issues : all you have to do is simply send FB your original boarding pass by fax.

Well, that's what I did once, then the asked me for a copy of my original ticket, which happend to be an e-ticket :mad: :mad: :mad:

My experience (and that of many, many others) is that you often get "random" replies; moreover, waiting period from claim to success varies from 8 hours (three days ago ^ ) to 4 months (last summer :td: ). The best advice is to call them up and, if unsussessful, call them again, and again. Eventually you'll talk to someone who knows his/her business and they correct your problem.

At gunpoint?

Johan

One would have to find someone to point that gun at. Is there actually a human being to be found in the intricate inner circles of FB? Or is anything just auto-generated.

One would have to find someone to point that gun at. Is there actually a human being to be found in the intricate inner circles of FB? Or is anything just auto-generated.

I'm pretty sure they throw the dice manually.

My experience (and that of many, many others) is that you often get "random" replies; . . . . The best advice is to call them up and, if unsussessful, call them again, and again. Eventually you'll talk to someone who knows his/her business and they correct your problem.

True, unfortunately.

One possibility: Did you upgrade the "missing" segment with miles? I had a similar problem (missing segments) on a trip where I upgraded the intercontinental segments with miles, and when I used the robot to report the error, I got a similar response saying that the fare was not a mileage-earning fare.

I called and called, and finally found someone who was knowledgeable. She checked and discovered that the stupid machine had for some reason read the upgrade as being a "free ticket" redemption (which of course doesn't earn miles) rather than an upgrade (which does). She corrected the error and the mileage credits posted within a week.

Just keep calling. A side benefit is that you'll learn the "Nigel" song by heart, whether you want to or not.

True, unfortunately.

One possibility: Did you upgrade the "missing" segment with miles? I had a similar problem (missing segments) on a trip where I upgraded the intercontinental segments with miles, and when I used the robot to report the error, I got a similar response saying that the fare was not a mileage-earning fare.

I called and called, and finally found someone who was knowledgeable. She checked and discovered that the stupid machine had for some reason read the upgrade as being a "free ticket" redemption (which of course doesn't earn miles) rather than an upgrade (which does). She corrected the error and the mileage credits posted within a week.
.

This is what I have to do when I upgrade my flights with miles either with AF or BA. Just another FFP quirk.