JetBlue TrueBlue - Pix of Jetblue/Bliss Amenity Kit

Hi all,

here are the pictures of Jetblue's well-publicized amenity kit on redeye flights from the West Coast to East Coast...

http://share.shutterfly.com/action/welcome?sid=8QbNHDNy5bspy

Not really fancy stuff, but it is good enough for domestic flights that most airlines only offer a beverage service.

Enjoy
carfield

Great--thanks for sharing.

I think it's great that JetBlue offers this amenity on red-eyes. Something I wish the legacies would wake up and start doing...

pretty cool, thanks for those pictures! I missed the spa kit by 3 weeks on a redeye :(

Have you flown on one of the new ShutEye flights? Some jetBlue crewmembers told me the customers are loving the new kits...especially the eye masks! Is it true that they hand out a hot towel?

I am not a big fan of redeye... even though I was able to get an exit seat last time...

The kit was nice, but some people left them behind... However, eyemasks are definitely very useful, as well as earplugs, and my neighbor left the kit but she used the lip palm...

But I have yet to see the hot towelette though... but they did the usual water/juice round prior to landing.

Thanks for your comments,
Carfield

Very nice ^

Colour me impressed :cool:

Hi all,

here are the pictures of Jetblue's well-publicized amenity kit on redeye flights from the West Coast to East Coast...

Enjoy
carfield

Thanks for the pictures! :)

Could you tell me if the earplugs are blue as well?

Thanks again! :)

I guess everyone wants to make a buck these days... :(

http://cgi.ebay.com/jetBlue-airways-BLISS-SPA-travel-red-eye-kit-NEW_W0QQitemZ9511662001QQcategoryZ67391QQssPageNam eZWDVWQQrdZ1QQcmdZViewItem

i flew sea-jfk last week and i thought the kit sucked.

the eye mask is okay, but since the flight is overnight, not a big deal.

the earplugs are awful...the cheap material they're made of don't squish / fit into ear / stay put...my plugs fell out of my ears every 30 seconds til i gave up on them.

finally, that lip balm is foul. you open it up and there's this oily goop that barely hints of mint that goes on your lips after you've put it there with your fingers.

also, nobody handed out hot towels for us.

and since "jet blue is dedicated to keeping fares low for us", they mean for us to clean up after ourselves...unfortunately, it's me who suffers when the fat pig from the previous flight leaves his half eaten bagel with cream cheese partly in the seatback pocket and some of it on the seat.

i loved jet blue for the few first years, but the cleanliness issue is causing me some grief.

i flew sea-jfk last week and i thought the kit sucked.

the eye mask is okay, but since the flight is overnight, not a big deal.

the earplugs are awful...the cheap material they're made of don't squish / fit into ear / stay put...my plugs fell out of my ears every 30 seconds til i gave up on them.

finally, that lip balm is foul. you open it up and there's this oily goop that barely hints of mint that goes on your lips after you've put it there with your fingers.

also, nobody handed out hot towels for us.

and since "jet blue is dedicated to keeping fares low for us", they mean for us to clean up after ourselves...unfortunately, it's me who suffers when the fat pig from the previous flight leaves his half eaten bagel with cream cheese partly in the seatback pocket and some of it on the seat.

i loved jet blue for the few first years, but the cleanliness issue is causing me some grief.
Sorry to hear about you negative ShutEye experience on jetBlue. You comments do create several questions that I wonder:

1. Although, in your opinion, the overall quality of the Bliss Spa Kit (which by the way is a FINE spa featured at Starwood hotels) "sucked", isn't it still better and more than what you get on a legacy airline, without being nickel-and-dimed!???

2. Last I checked, isn't that how most lip balms worked???

3. The Hot Towels may have been a rumor - but even so, what airline hands out ANYTHING at all these days?? At least, dometic travel in economy!

4. How do you know the person who sat in that seat before you was fat?

5. At jetBlue, everyone from management to pilot to inflightcrew to customers assist in lightly cleaning the aircraft. This creates shorter turn-around times at the gate, allowing the aircraft to be better utilized where it's profitable -- in the air. If you don't like checking your seatback pocket for trash and handing it over to a crewmember for proper disposal, then don't fly jetBlue! The fares on jetBlue are very competitive - and this is what contributes to it. Conan O'Brian and several other celebrities, just for example, don't mind handing over a cup and paper to the crewmember before landing.

Conan O'Brian and several other celebrities, just for example, don't mind handing over a cup and paper to the crewmember before landing.

why does that sound funny to me? :D (sorry, couldn't helpe it...)

As for the condition of JetBlue's aircraft, I also thought they are not as clean as they should be. On one flight, I thought the plane was almost as filty as a regional Amtrak train... :( I recall seeing their CEO actually cleaning up the aircraft on TV a while ago... or was that just for show?

As for the condition of JetBlue's aircraft, I also thought they are not as clean as they should be. On one flight, I thought the plane was almost as filty as a regional Amtrak train... :( I recall seeing their CEO actually cleaning up the aircraft on TV a while ago... or was that just for show?
I actually find jetBlue's aircraft to be very clean for the most part - yes the occasional paper or gum wrapper in the seatback-pocket or a few crumbs on the tray table but nothing major at all. In fact, I once got a huge sticky gum stain on the bottotm of my laptop bag on an American Airlines 757 to DFW. They gave me a cleaning voucher though.

What you saw on TV was not just for the show...it is something David Neeleman does on a regular basis at jetBlue -- to set an example for everyone below him. If the company wants to be profitable, everyone must chip in! He flies at least once a week and helps the inflight crewmembers hand out snacks and beverages. While doing this, he chats with customers to see what they like about the jetBlue experience and what they can change about it.

On the bottom of every job description page on jetBlue's website for hiring crewmembers (employees), it states:

• When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft

If you ever experience a dirty airplane on jetBlue, please go to www.jetblue.com and click on "Speak Up" at the top. Click on "oroblems" on the next page, and tell them your issue. Customer service is usually very quick to respond to any issues.

Sorry to hear about you negative ShutEye experience on jetBlue. You comments do create several questions that I wonder:

1. Although, in your opinion, the overall quality of the Bliss Spa Kit (which by the way is a FINE spa featured at Starwood hotels) "sucked", isn't it still better and more than what you get on a legacy airline, without being nickel-and-dimed!???

2. Last I checked, isn't that how most lip balms worked???

3. The Hot Towels may have been a rumor - but even so, what airline hands out ANYTHING at all these days?? At least, dometic travel in economy!

4. How do you know the person who sat in that seat before you was fat?

5. At jetBlue, everyone from management to pilot to inflightcrew to customers assist in lightly cleaning the aircraft. This creates shorter turn-around times at the gate, allowing the aircraft to be better utilized where it's profitable -- in the air. If you don't like checking your seatback pocket for trash and handing it over to a crewmember for proper disposal, then don't fly jetBlue! The fares on jetBlue are very competitive - and this is what contributes to it. Conan O'Brian and several other celebrities, just for example, don't mind handing over a cup and paper to the crewmember before landing.

actually, i didn't say that i had a negative experience on jetblue at all. i have had a lot of great experiences on jetblue and fly it cross-country more than any other airline.

what i inferred was that the bliss spa kit was less than spectacular...in fact, i believe what i did was to offer a first-hand experience of the kit to some people who had been wondering about them.

fact: the earplugs were not made of a pliable earplug foam. i have used so many earplugs in my life for travels that i can tell you how they should work...you squish them, insert them in your ear and release as they form-fit. the jetblue ones didn't do that. at all. therefore, earplugs did not meet expectations.

fact: lip balm rolls onto your lips as a wax (try to visualize chapstick). the lip balm they offered was a dime-sized dollop of motor oil viscosity liquid. very dubious application.

not fact: the person in front of me may or may not have been fat. that was hyperbole. a literary technique to exaggerate.

finally, i understand the business model of jetblue and i also appreciate the famously good attitudes of all the employees. they are most helpful and handle their jobs with class, humor and style. what you're missing is that as a customer, i don't want to sit down to a half-eaten bagle and cream cheese in the seat pocket and/or on the seat. it's a simple cleanliness issue that i want managed before i get on a plane. if you work at jetblue, i understand that you are defending your turn and are proud, but the fact is that too many planes have too many previous passengers' food-stuffs and that grosses me out.

actually, i didn't say that i had a negative experience on jetblue at all. i have had a lot of great experiences on jetblue and fly it cross-country more than any other airline.

what i inferred was that the bliss spa kit was less than spectacular...in fact, i believe what i did was to offer a first-hand experience of the kit to some people who had been wondering about them.

fact: the earplugs were not made of a pliable earplug foam. i have used so many earplugs in my life for travels that i can tell you how they should work...you squish them, insert them in your ear and release as they form-fit. the jetblue ones didn't do that. at all. therefore, earplugs did not meet expectations.

fact: lip balm rolls onto your lips as a wax (try to visualize chapstick). the lip balm they offered was a dime-sized dollop of motor oil viscosity liquid. very dubious application.

not fact: the person in front of me may or may not have been fat. that was hyperbole. a literary technique to exaggerate.

finally, i understand the business model of jetblue and i also appreciate the famously good attitudes of all the employees. they are most helpful and handle their jobs with class, humor and style. what you're missing is that as a customer, i don't want to sit down to a half-eaten bagle and cream cheese in the seat pocket and/or on the seat. it's a simple cleanliness issue that i want managed before i get on a plane. if you work at jetblue, i understand that you are defending your turn and are proud, but the fact is that too many planes have too many previous passengers' food-stuffs and that grosses me out.
What I was implying that your "ShutEye" experience was not enjoyable...not the jetBlue aspect at all. If the kit was not to you liking, then complain to Bliss - not jetBlue! Also, just don't take it next time - it will help save some costs also! So sorry for the misunderstanding.

Actually, I don't work for jetBlue. I am just like you -- a customer. But, I do admit that I am a very loyal customer and probably the # 1 jetBlue fan you'll ever meet. Some people can't imagine how you can be a fan of an airline - but jetBlue is more than an airline - the brought humanity and some fun back to air travel again.

From a customer standpoint, I totally see what you're saying about the bagel in the seatback pocket - that is disgusting. I'm sure if you asked the flight attendant when you first noticed it, they would have taken care of it by disposing any trash right away. While it is disgusting, sadly, it happens on ALL airlines...no just jetBlue. I do, however, find jetBlue's aircraft to be for the most part much cleaner than those at other airlines.

I'm glad that you fly jetBlue for most of your transcon flights over other airlines - IMO, you are getting the best value for your money.

What I was implying that your "ShutEye" experience was not enjoyable...not the jetBlue aspect at all. If the kit was not to you liking, then complain to Bliss - not jetBlue! Also, just don't take it next time - it will help save some costs also!

how would i know unless i tried it first? i will refuse it next time and save the airline the cost. trust me...but since jetblue changed its schedule from SEA-JFK to no longer be an afternoon flight, but rather a red eye, i'm going to use Song because it's got the better schedule and similar service.

also, why the hell would i go out of my way to complain to bliss when jetblue is the one offering me this kit that will make my flight more enjoyable...and it doesn't work. that's a jetblue issue. besides, i'm not so fired up that i'm going out of my way to refine the product for them...i'm just a weary business traveler who doesn't really give a crap if my company saves $45 on my cross-country flight. i'm not that price sensitive and my jetblue experience is getting worse because i find the flights unclean.

I am a very loyal customer and probably the # 1 jetBlue fan you'll ever meet.

you don't say...

I totally see what you're saying about the bagel in the seatback pocket - that is disgusting. I'm sure if you asked the flight attendant when you first noticed it, they would have taken care of it by disposing any trash right away

i'm going to have to disagree with you on that part because during boarding the attendants (all 2 of them) are so busy that last time i asked for a pillow they asked me to wait until we took off and they'd bring it back for me...they forgot. they're too busy and overworked. if you can get someone's attention and say "hey, would you mind disposing of this bagel for me?" i'm sure they would ask you to wait until everyone was seated so they can try to achieve one of their less common on-time departures. this is the nature of the airline business with challenges to profitability, shareholder demands and bare bones models.

how would i know unless i tried it first? i will refuse it next time and save the airline the cost. trust me...but since jetblue changed its schedule from SEA-JFK to no longer be an afternoon flight, but rather a red eye, i'm going to use Song because it's got the better schedule and similar service.
I don't blame you - obviously you should have tried it! I'm just saying, don't take it next time...save the eye mask and bring it along with you since you like that and don't take the kit.

As of May 1, 2006 Song is no longer in business - the transition back to Delta Airlines has begun, so your next "Song" flight will really be a "Delta" one. And, the afternoon flight you are referring to is seasonal service, since SEA-JFK is not as highly trafficked as LGB-JFK, for instance. Currently, there are 2 daily flights once again. The daytime flight will definitely operate through the summer and possibly into the fall/winter if it goes well. For now, the schedule is:
JFK-SEA departs at 9:10am, arrives at 12:10pm
JFK-SEA departs at 7:40pm, arrives at 10:55pm
SEA-JFK departs at 1:05pm, arrives at 9:20pm
SEA-JFK departs at 11:55pm, arrives at 8:00am

The reason for a high number of ShutEye flights is because they would rather utilize the aircraft overnight, generating revenue, instead of having it sit at the gate not making any $$$ all night.

also, why the hell would i go out of my way to complain to bliss when jetblue is the one offering me this kit that will make my flight more enjoyable...and it doesn't work. that's a jetblue issue. besides, i'm not so fired up that i'm going out of my way to refine the product for them...i'm just a weary business traveler who doesn't really give a crap if my company saves $45 on my cross-country flight. i'm not that price sensitive and my jetblue experience is getting worse because i find the flights unclean.
It's nobody's issue since the kit is being offered to customers free of charge. I'm just saying, if you're unhappy with the quality - Bliss produces the kits.

i'm going to have to disagree with you on that part because during boarding the attendants (all 2 of them) are so busy that last time i asked for a pillow they asked me to wait until we took off and they'd bring it back for me...they forgot. they're too busy and overworked. if you can get someone's attention and say "hey, would you mind disposing of this bagel for me?" i'm sure they would ask you to wait until everyone was seated so they can try to achieve one of their less common on-time departures. this is the nature of the airline business with challenges to profitability, shareholder demands and bare bones models.
All 2 of them? Each jetBlue flight, regardless of # of customers on board has 6 inflight crewmembers, composed of: 1 Captain, 1 First Officer, 3 flight attendants and 1 head flight attendant who makes the announcements. This is in accordance with FAA standards. You might not have been able to really get their attention because during boarding, the flight attendants are usually assisting customers with stowing their luggage in the overhead compartments to help have an ontime departure. On most flights (especially long-haul transcons), pillows are placed between each seat prior to boarding. I have seen flights without the pillows though...but it sure beats the $2 some airlines charge for one - or AA who does not offer a pillow at all! On-time performance is improving to its old levels which were among the highest in the industry - just in case you havn't heard. JetBlue's completion factor, which is 99+%, is higher than any other airline - this means jetBlue would rather have a flight delayed than cancelled altogether. Also, the introduction of the E190 caused operational issues and the heavy ground delay programs in the northeast contributed to delays as well. On-time performance for the month of April has improved to 81.3%!!!!!

All 2 of them? Each jetBlue flight, regardless of # of customers on board has 6 inflight crewmembers, composed of: 1 Captain, 1 First Officer, 3 flight attendants and 1 head flight attendant who makes the announcements. This is in accordance with FAA standards.

This is not quite true... as you know, there are now 190s on the line, and they have only 2 inflight crewmembers. Anyway... while it's true that there are 4 on a 320 (no head flight attendant, btw... the #1, who makes the announcements, is not above the #2-4), there are only 2 available in the aisles to assist passengers. The #2 and #3 are in the aisle assisting, while the #1 is supposed to be stationed at the main boarding door and the #4 is in the aft galley.

This is not quite true... as you know, there are now 190s on the line, and they have only 2 inflight crewmembers. Anyway... while it's true that there are 4 on a 320 (no head flight attendant, btw... the #1, who makes the announcements, is not above the #2-4), there are only 2 available in the aisles to assist passengers. The #2 and #3 are in the aisle assisting, while the #1 is supposed to be stationed at the main boarding door and the #4 is in the aft galley.
I didn't mean "head" as in they are above the other 3 on the plane - I meant it as in they are the ones responsible for making announcements (I think it's called a purser??)...and I was not talking about the E190. I could not comment on the E190 because I have not flown on it. And, meek99 was on the A320 anyway, as they don't fly the E190 transcon (SEA-JFK).

Nevertheless, there are a total of FOUR flight attendants on every jetBlue A320 flight.

I didn't mean "head" as in they are above the other 3 on the plane - I meant it as in they are the ones responsible for making announcements (I think it's called a purser??)...

JetBlue does not have any pursers. All JetBlue A320 flights are staffed by 4 inflight crewmembers who are all equal. They do have different duties, but none has a role like that of a purser. For example, #1 makes most announcements, #2 briefs exit row passengers, #3 and #4 remake snack baskets after service, #4 is responsible for liquor money and boarding announcements. While there is some difference in the responsibilities of each inflight crewmember, no JetBlue inflight crewmember is a "head" crewmember in any sense of the word on a typical flight.

JetBlue does not have any pursers. All JetBlue A320 flights are staffed by 4 inflight crewmembers who are all equal. They do have different duties, but none has a role like that of a purser. For example, #1 makes most announcements, #2 briefs exit row passengers, #3 and #4 remake snack baskets after service, #4 is responsible for liquor money and boarding announcements. While there is some difference in the responsibilities of each inflight crewmember, no JetBlue inflight crewmember is a "head" crewmember in any sense of the word on a typical flight.
Again, the point is not what crewmember performs what job tasks. All I'm trying to say is that jetBlue A320's are staffed with 4 (NOT 2, as the other poster said) flight attendants!

Sorry I don't know the technical job descriptions in such detail as you do. But thank you...I did learn something here.

By the way, just a funny sidenote - when Song first started business, they purposely had 199 seats - not 200, to be able to have 1 less flight attendant on each flight - since 199 was the cutoff. Any way, Song is finally gone!!

Again, the point is not what crewmember performs what job tasks. All I'm trying to say is that jetBlue A320's are staffed with 4 (NOT 2, as the other poster said) flight attendants!

That's true, but my point is that there are only 2 available to help during boarding, which is actually what the other poster said. The other 2 are not available to help with such tasks, as they are assigned to remain at the boarding door and in the aft galley.

By the way, just a funny sidenote - when Song first started business, they purposely had 199 seats - not 200, to be able to have 1 less flight attendant on each flight - since 199 was the cutoff. Any way, Song is finally gone!!

The cutoff is actually 200... The FARs require 1 f/a per 50 seats or fraction thereof, i.e. 50 seats = 1 FA, 100 seats = 2 FA, 150 seats - 3 FA, etc. Two easy examples that an even multiple of 50 does not require an extra FA are the 50 seat RJs (1 FA) and the 100 seat E190 at JetBlue (2 FAs). 200 seats would require 4 FAs, 201-250 would require a fifth.