Travel News - Woman cites 'brushoff' in airport flap

http://www.rockymountainnews.com/drmn/local/article/0,1299,DRMN_15_4615107,00.html

A Colorado Springs woman infuriated by the way an airport security screener treated her disabled, elderly mother said she got exactly what she expected after complaining to the Transportation Security Administration:
"A very long brushoff."

Would anybody expect anything less from the Shoe Carnival King of US Airports - Patrick Ahlstrom? Give that man a bonus.

I have NEVER seen any airline employees push anyone to the gate. It's always the ESL folks at Airserv. And they seem to hit the 'special needs' lane every time I see them.

Just more plausible deniability from the TSA. Should we expect any less?

I like this line in the article:

"She said that during the past four years, TSA has received "fewer than a half-dozen complaint letters" about the security screening process."

What do they expect when they go right in the garbage can aftert they're filed? :rolleyes:

Quite honestly, I'm surprised 6 made it thru.

I like this line in the article:

"She said that during the past four years, TSA has received "fewer than a half-dozen complaint letters" about the security screening process."

What do they expect when they go right in the garbage can aftert they're filed? :rolleyes:

Quite honestly, I'm surprised 6 made it thru.

And when agents watch over your shoulder when you fill out the form.

I like this line in the article:

"She said that during the past four years, TSA has received "fewer than a half-dozen complaint letters" about the security screening process."
What do they expect when they go right in the garbage can aftert they're filed? :rolleyes:

Quite honestly, I'm surprised 6 made it thru.
What a patently absurb claim to make, if indeed anyone at the TSA actually said those words. Jeez, a short Google search found piles of them that have been FOIA'd by various watchog groups. Here's one LINK (http://www.epic.org/privacy/airtravel/foia/watchlist_foia_analysis.html)

Shame on the lazy reporter for not calling out the spokesperson for this. :td: :td: :td:

"If our TSO (transportation security officer) was stern when she explained this security protocol to you, we very much apologize," Ahlstrom wrote.

He also said that a review of the videotape of the incident showed "that your mother's screening process proceeded without any incident or problem" and contained "no evidence" that a TSA officer pushed up Bogart's arm, as Moon contended.

snip


She was considering filing a request under the federal Freedom of Information Act for a copy of the videotape of the incident. A lawsuit is out of the question, so continuing to push it, she said, would serve no purpose - "other than to just prove my point."

*****

I was in total agreement with Ms. Moon until here. She absolutely should request a copy of the video tape. Why would she, at this point of the story, take TSA's word for it???