JetBlue TrueBlue - jetBlue's new tag line, "we like delays, too"

has anyone noticed how B6 can't seem to get anything out on time anymore--and that it if your 190 didn't have to gate-return!

I fly B6 all the time when connecting to my PS fights out of JFK, and it's really getting to me.

has anyone noticed how B6 can't seem to get anything out on time anymore--and that it if your 190 didn't have to gate-return!

I fly B6 all the time when connecting to my PS fights out of JFK, and it's really getting to me.
For the second year in a row, jetBlue had the best overall on-time performance at BOS. The teething problems with the introduction of the E190 are being fixed and delays have been occuring less frequently.

If you hate the delays then why do you continue flying jetBlue? There are other options when it comes to air travel. JetBlue once had the best ontime performance, and now they are last in the industry - but those numbers keep getting better and better.

Wait until you see the March metrics... B6 is back ON TOP BABY!!!

For the second year in a row, jetBlue had the best overall on-time performance at BOS. The teething problems with the introduction of the E190 are being fixed and delays have been occuring less frequently.

If you hate the delays then why do you continue flying jetBlue? There are other options when it comes to air travel. JetBlue once had the best ontime performance, and now they are last in the industry - but those numbers keep getting better and better.


He is talking about the bad perfromance of B6 at Jfk not Bos.

the delays on JetBlue are most numerous and annoying.

the delays on JetBlue are most numerous and annoying.
Your style of language on here is most annoying.

And, jetBlue's delays are being greatly reduced. The rest of the industry did not have such great ontime performance according to this new report.

Funny you did not comment when jetBlue ranked # 1 overall!

United Airlines was the only legacy to improve on that survery that you cited, having a higher on-time performance rating than B6. They placed #5.

B6's ontime performance has been cited by the executives and they know that it is a major problem.

Your style of language on here is most annoying.

And, jetBlue's delays are being greatly reduced. The rest of the industry did not have such great ontime performance according to this new report.

Funny you did not comment when jetBlue ranked # 1 overall!

OK, but JetBlue did rank last in on-time performance (19 out of 19) in November, December, January, and February. Overall JetBlue's on-time performance in 2005 was significantly below average, but their score in the quality report you cite was achieved through their zero rate of oversales, low rate of customer complaints and low rate of mishandled bags (all of which are very commendable).

The on-time issues at JetBlue are real, and stem from a variety of factors. There have been growing pains at JFK in terms of gate space, teething issues with E-190, domino effects due to ambitious scheduling, and then the frequent bad weather and ATC issues that have impacted NYC airports in recent months. From what I hear March and April are looking much better, but let's not try to deny that B6 has had several tough months.

OK, but JetBlue did rank last in on-time performance (19 out of 19) in November, December, January, and February. Overall JetBlue's on-time performance in 2005 was significantly below average, but their score in the quality report you cite was achieved through their zero rate of oversales, low rate of customer complaints and low rate of mishandled bags (all of which are very commendable).

The on-time issues at JetBlue are real, and stem from a variety of factors. There have been growing pains at JFK in terms of gate space, teething issues with E-190, domino effects due to ambitious scheduling, and then the frequent bad weather and ATC issues that have impacted NYC airports in recent months. From what I hear March and April are looking much better, but let's not try to deny that B6 has had several tough months.
Mostly true.

But, once again, with jetBlue having the worst on-time performance...JetBlue has an excellent completion factor, which means not as many flights are cancelled like at other airlines:

PEOPLE WOULD RATHER ARRIVE TO THEIR DESTINATION LATE THAN NEVER!!!

I wish I could count the times that we've been late arriving into a destination, whether it be 20 minutes or 2 hours, and 90% of the customers are thanking me for a great flight and telling us how good of a product that we have. I'm hoping that they are being truthful and not just saying that.

I'm not saying that our product is the only thing that keeps our customers coming back, and everybody at JetBlue knows that our ontime preformance is downright awful. There are many reasons for our ontime woes, lack of gate space, congestion, short turn times, winter storms, E190 preformance problems, and not to metion a multitude of other things. We worked extremely hard in 1Q06 to get a better ontime preformance and I believe that for March we where right around 80%. Right now, half way though April we are right around 80% as well. So we are getting back on track.

We have an extremely loyal customer base and they deserve a better ontime preformance from us, and that's what we are going to give them. Not to mention the best customer service in the industry!!

What's troubling is that compared to legacy carriers like US Airways, UAL and AA, JetBlue is still not anywhere close in terms of competiting in a rough operating environment. Compared to those carriers, B6 has it easy. A huge portion of their flights are using an airport they basically have to themselves (LGB) as well as an underserved reliever airport in that region Burbank). Boston and JFK are tough, of course, but compared to ORD BOS and JFK are cake.

Those old school carriers that get knocked around like USAirways or UAL are trying to stay competitive while operating in a completely different world. If B6 were suddenly thrown into a ORD or an SFO every day, I shudder to think how bad their performance would be. And conversly, if you put 15% of US's flights at LGB, the numbers would go way up.

Mostly true.

But, once again, with jetBlue having the worst on-time performance...JetBlue has an excellent completion factor, which means not as many flights are cancelled like at other airlines:

PEOPLE WOULD RATHER ARRIVE TO THEIR DESTINATION LATE THAN NEVER!!!

This just is not true. I switched from jetblue to american for this exact reason. Most people do NOT want to come out to the airport and sit there for 5 hours, or sit on an airplane on the tarmac for several hours, or sit in a lounge watching the departure time drift and drift. And many of us who travel for events or meetings would absolutely prefer not to fly at all if the alternative is to be late and miss the event.

Jetblue is notorious for keeping all their flight schedules intact right into a blizzard. Flying back from LA to NYC in the winter regularly it's inevitable that you'll face this problem a couple times a season. Flying Jetblue (in my experience) meant sitting in a terminal for hours while they screwed around trying to get clearance to take off. Flying AA meant that my flight was cancelled, I was rebooked on another flight, I relaxed in the sun or got some work done at the hotel while NYC got buried in snow, and went to the airport and caught a flight that left close to on-time. Meanwhile jetblue passengers are scattered to the four winds, in lounges, diverted, waiting for gates to be plowed while sitting in a JFK taxiway.

No, thanks. Your all caps post makes it seem like this is some obvious fact. It's not. I would prefer to have a fight cancelled and to be rebooked rather than have the flight delayed. And I'm not alone.

Flying AA meant that my flight was cancelled, I was rebooked on another flight, I relaxed in the sun or got some work done at the hotel while NYC got buried in snow, and went to the airport and caught a flight that left close to on-time.

jetBlue did offer passengers the ability to rebook without any change fees prior to the storm. If the passengers would rather bet on a sure thing, they could've very easily change their flights for a flight the next day and enjoy some more sun if that's where they're at. The good news is the winter is for the most part over... we'll see how they do next year.

All the airlines have their unique style dealing with weather. As you've just proven, people can and will choose a carrier's style that they would prefer. While it's unfortunate that jetBlue lost a customer, it's good that AA gained one. Safe tavels!

This just is not true. I switched from jetblue to american for this exact reason. Most people do NOT want to come out to the airport and sit there for 5 hours, or sit on an airplane on the tarmac for several hours, or sit in a lounge watching the departure time drift and drift. And many of us who travel for events or meetings would absolutely prefer not to fly at all if the alternative is to be late and miss the event.

Jetblue is notorious for keeping all their flight schedules intact right into a blizzard. Flying back from LA to NYC in the winter regularly it's inevitable that you'll face this problem a couple times a season. Flying Jetblue (in my experience) meant sitting in a terminal for hours while they screwed around trying to get clearance to take off. Flying AA meant that my flight was cancelled, I was rebooked on another flight, I relaxed in the sun or got some work done at the hotel while NYC got buried in snow, and went to the airport and caught a flight that left close to on-time. Meanwhile jetblue passengers are scattered to the four winds, in lounges, diverted, waiting for gates to be plowed while sitting in a JFK taxiway.

No, thanks. Your all caps post makes it seem like this is some obvious fact. It's not. I would prefer to have a fight cancelled and to be rebooked rather than have the flight delayed. And I'm not alone.
Not my entire post was CAPS. And, very little on this forum - or any forum for that matter - is a fact. It's mostly opinion. And, just like the poster above me said, if you are booked on a jetBlue flight and bad weather is expected - 99.9% of the time, jetBlue posts an alert on the homepage of their website letting you know that you can rebook your travel within a certain time period to avoid the inclement weather. Therefore, by you switching to AA, you have never taken advantage of this jetBlue perk. They will allow you to change your flight at NO CHARGE. And that is a fact.

The point is this - when severe weather causes backup, people all around are frusturated - customers, employees, airport people, etc. When the FAA declares that it is safe for airplanes to fly, jetBlue does just that - they don't cancel flights for no reasons, like AA, DL and CO, for example, do. I have heard so many stories of CO customers in FLL walking past B6 gates and they are so upset and confused that the jetBlue flights are leaving - late, but not cancelled.

Enjoy watching the back of the seat infront of you on AA. As for me, I'll enjoy flying jetBlue...like the other tens of millions of happy customers.

As for me, I'll enjoy flying jetBlue...like the other tens of millions of happy customers.

"tens of millions of happy customers" seems to be stretching things a bit. At best they may be able to round up to 2 "tens of millions".

http://www.bts.gov/press_releases/2006/bts013_06/html/bts013_06.html

Table 3 shows the Top 10 carriers (granted for domestic trips only) and the bottom carrier is at 17 million trips meaning JetBlue is less than that. Also, you assume each of the customers is happy which may or may not be the case, possibly further reducing the number of "happy" customers.

http://investor.jetblue.com/ireye/ir_site.zhtml?ticker=jblu&script=410&layout=-6&item_id=800970

Looking a bit further, there were 14,729,066 revenue passengers in 2005.

"tens of millions of happy customers" seems to be stretching things a bit. At best they may be able to round up to 2 "tens of millions".

http://www.bts.gov/press_releases/2006/bts013_06/html/bts013_06.html

Table 3 shows the Top 10 carriers (granted for domestic trips only) and the bottom carrier is at 17 million trips meaning JetBlue is less than that. Also, you assume each of the customers is happy which may or may not be the case, possibly further reducing the number of "happy" customers.

http://investor.jetblue.com/ireye/ir_site.zhtml?ticker=jblu&script=410&layout=-6&item_id=800970

Looking a bit further, there were 14,729,066 revenue passengers in 2005.
Actually, more than 35 million people have flown jetBlue since its launch in 2000.

Not my entire post was CAPS. And, very little on this forum - or any forum for that matter - is a fact. It's mostly opinion. And, just like the poster above me said, if you are booked on a jetBlue flight and bad weather is expected - 99.9% of the time, jetBlue posts an alert on the homepage of their website letting you know that you can rebook your travel within a certain time period to avoid the inclement weather. Therefore, by you switching to AA, you have never taken advantage of this jetBlue perk. They will allow you to change your flight at NO CHARGE. And that is a fact.

The point is this - when severe weather causes backup, people all around are frusturated - customers, employees, airport people, etc. When the FAA declares that it is safe for airplanes to fly, jetBlue does just that - they don't cancel flights for no reasons, like AA, DL and CO, for example, do. I have heard so many stories of CO customers in FLL walking past B6 gates and they are so upset and confused that the jetBlue flights are leaving - late, but not cancelled.

Enjoy watching the back of the seat infront of you on AA. As for me, I'll enjoy flying jetBlue...like the other tens of millions of happy customers.

You said "PEOPLE WOULD RATHER ARRIVE TO THEIR DESTINATION LATE THAN NEVER!!!"

Well, actually no. Not if we've missed an event, or not if it means a hellish 15 hour experience. You may, but many don't.

I'm sure you're aware that AA has that exact same "perk" right? I've never seen an impending serious weather condition where AA didn't allow you to change flights with no penalties to get out early or stick around until it was over. In fact I think basically every airline does this.

I'd prefer that the people who work at the airline decide, based on a million variables I know nothing about, if a flight is likely to make it on time. If not, then cancel it, or change the departure time to one that's a best guess.

In other words, if they SAY something is going to happen at X time, then I'd like for them to believe that it's quite likely to happen. I think it's a classic difference between leisure travelers and business travelers. If you're on vacation you just want to get home, you have no other plans, and maybe are looking for adventures. I'm not looking for adventures when I fly.

If I were to be stuck ONCE on the tarmac for 4+ hours in a snowstorm unable to get off the plane I would consider that about the worst thing that's ever happened. You might not. That's unacceptable to me. Jetblue seems willing to take that risk on my behalf. I decline, thanks.

I very much respect differences of opinion here, including yours. YOU may well RATHER ARRIVE AT THE DESTINATION LATE as emphatically as that. But "PEOPLE" don't necessarily. Many people think that's a terrible way to deal with an emergency, and I'm one of them. I used to fly jet blue coast to coast regularly, this is speaking from personal experience - after the second experience with 6+ hour delays and poor communication I was gone, and from what I saw this past winter I'm very glad, I heard horror stories about the blizzard again this time.

But I do like that satellite TV. Anyways, just pointing out not everyone values something that you seemed to want to SCREAM out as so obvious as to be inarguable. That's all.

now people are just nit picking.... why can't we all just play nice and fly the airline(s) that they love. :cool: