Hilton HHonors - Shared room - split bill - only receive credit for 1/3?

Hi everyone.

I was just curious about this scenario: I made a reservation at a Hilton for 3 people, and upon check-out had them split the bill 3 ways. No credit showed up on my account, so I called Hhonors, and asked for credit. They would only credit the # of points equal to the amount I spent on my credit card. I don't really mind, that is fair, but if I had know then I would have paid the whole thing and had my firends just pay me back. Any experience with this? Seems like it is a little picky - I have sometimes worked with my wife and we've split the bill and it never was an issue.

Cheers,

Answida

I am not a frequent HH customer, but they seem much pickier about how the bill is paid than any other hotel program I have used.

As a follow up, 2 things:

-I did receive stay credit
-They reference the terms and conditions point # 2

(http://hhonors.hilton.com/en/hhonors/terms.jhtml#accrual_of_points)
"2. To earn HHonors points for hotel stays, a Member must be a registered, paying guest at a participating HHonors hotel and meet all of the conditions described as follows...."

as being interpreted as you must be THE ONLY registered paying guest. I interpret it as being 'a' registered paying guest.

Cheers,

Answida

Did your roomies each get 1/3 of the points, too? That would seem fair.

Did your roomies each get 1/3 of the points, too? That would seem fair.

Maybe since there were three people on the bill, it would only make sense that OP would get credit for 1/3 of the points. What if HH gave OP the FULL points? Then the other 2 guests wanted points too...would HH say, "Sorry, Guest 1 already took the points...you snooze, you lose!" It also wouldn't be fair to HH if they gave out full points to each of the three guests either because they only earned one set of full points on that stay. I think HH is doing the right thing reserving the other 2/3 points in case the other guests requests them.

I am not sure that HH is doing the 'wrong' thing or the 'right' thing. I am just curious about why the method of payment is used as the deciding factor. Just to reiterate, I am not, nor was I, upset about the situation, just surprised.

I also found it interesting because:

1) I did receive the stay/nights credit
2) I was the only one with an hhonors account
3) Another time, when I shared a room with my brother, he paid for it (I paid for dinner), we had both our HH #s on the account, I got the credit.
4) The CSR recommended that in the future either I pay the whole thing and get paid back from friends or that if splitting a bill pay in cash. Seems kind of strange to suggest that (I appreciate it, but still it essentially circumvents the point they are making in the first place).

Cheers,

Answida

Having the hotel split the bill 3 ways seems rather tacky. Why wouldn't you just have them reimburse you in the first place?

It reminds me of 10 people who go out to dinner together, and *everyone* asks for a separate bill. I know some people might need a bill for their company, but everyone needing one?

Having the hotel split the bill 3 ways seems rather tacky. Why wouldn't you just have them reimburse you in the first place?

It reminds me of 10 people who go out to dinner together, and *everyone* asks for a separate bill. I know some people might need a bill for their company, but everyone needing one?

Hmmm. Ok - not what I was looking for in terms of discussion on the topic, but interesting take. Maybe HH is punishing me/us for being 'tacky'? :)

Each of us needed a bill for work purposes for the amount that each individual spent on a room.

Each of us needed a bill for work purposes for the amount that each individual spent on a room.

Heck, even WalMart only makes 2 employees share a room. :)

Yeah - we didn't have to share a room, but figured that it would be fun (old college friends). And it was. :)

Yeah - we didn't have to share a room, but figured that it would be fun (old college friends). And it was. :)

Too - much - information.

Not to sidetrack the thread, but since it's somewhat-related. A friend of mine & her hubby will be staying at a Hilton property sometime in the next 2 months.

She's Hilton Gold; he's not a member of Hilton Honors at all. Reservation is currently under her name; she'll add the hubby's name to the reservation because they're coming in from different locations/might have different arrival times. Intention is to use the hubby's cc for the stay.

Will she get the points since it's her HH acct on the ressie, even though they're using his cc? She asked me & I didn't know, but figured FTers would. Any input appreciated.

Cheers.

She should get the points since her HH account is on the reservation. Either one of them can pay....the husband's name should be the second name on the reservation just to play it safe though.

Not to sidetrack the thread, but since it's somewhat-related. A friend of mine & her hubby will be staying at a Hilton property sometime in the next 2 months.

She's Hilton Gold; he's not a member of Hilton Honors at all. Reservation is currently under her name; she'll add the hubby's name to the reservation because they're coming in from different locations/might have different arrival times. Intention is to use the hubby's cc for the stay.

Will she get the points since it's her HH acct on the ressie, even though they're using his cc? She asked me & I didn't know, but figured FTers would. Any input appreciated.

Cheers.

It should give her the credit. My wife and I have done that many times. However, I guess that was my concern and reason for starting this thread. I have always found HH helpful when I call in with an issue like that if it doesn't credit properly. Just telll them to make sure that her name and number is on the folio at check-out, and it should be fine.

Hi everyone.

I was just curious about this scenario: I made a reservation at a Hilton for 3 people, and upon check-out had them split the bill 3 ways. No credit showed up on my account, so I called Hhonors, and asked for credit. They would only credit the # of points equal to the amount I spent on my credit card. I don't really mind, that is fair, but if I had know then I would have paid the whole thing and had my firends just pay me back. Any experience with this? Seems like it is a little picky - I have sometimes worked with my wife and we've split the bill and it never was an issue.

Cheers,

Answida

was your HH number on the reservation to begin with? did you see it on the hotel folio?

also, did the three payments have their own folio showing a 1/3 guest room charge? or was it all on one folio showing the one total room charge and 3 payments all on the same bill?

was your HH number on the reservation to begin with? did you see it on the hotel folio?

also, did the three payments have their own folio showing a 1/3 guest room charge? or was it all on one folio showing the one total room charge and 3 payments all on the same bill?

Yes.
Yes.

At check-out, we took the bill to the front desk and asked to pay it on 3 cards, and she gave us each a copy of the bill showing payment for 1/3 of the total amount. I can't remember if each bill showed all 3 payments, or not - and I don't have it anymore to check!

Yes.
Yes.

At check-out, we took the bill to the front desk and asked to pay it on 3 cards, and she gave us each a copy of the bill showing payment for 1/3 of the total amount. I can't remember if each bill showed all 3 payments, or not - and I don't have it anymore to check!

ok, more than likely, to make it a "clean" bill for each of you, she probably put each guest on his own receipt (with 1/3 charge each showing) with his name on the top of the bill. i think that's where the nit-picky of the HHonors agent came in, seeing that situation.

had the bill been all in one, with just one whole room charge, just your name and HHonors # on the folio, and three payments, you shuld have got all the points. the fd clerk could have made three copies of the same bill so each person can have one for his records.

if you look at the bill where payment is made, all you see is the CC# (notice no CC holder name). for all HHonors knows, YOU yourself may have just wanted to split the bill among 3 of YOUR OWN credit cards.

i guess when the situation arises again, ask the clerk specificaly to make 3 equal payments on the same receipt, and don't break up the "guest room" charges.

Thanks for the input re: my friend & her hubby! She travels & he doesn't, so they'd like to enjoy her Gold bennies but since it's a biz trip for him & not her, it needs to go on his cc.

BTW - I rarely do roomies, but on the times I have I've gotten my 'share' of the points when my roomie & I used dif cc's, but that may be because we were both hotel FF members & they just split it down the middle. Neither one of us got the full points but neither one of us expected to.

Cheers.

Not to sidetrack the thread, but since it's somewhat-related. A friend of mine & her hubby will be staying at a Hilton property sometime in the next 2 months.

She's Hilton Gold; he's not a member of Hilton Honors at all. Reservation is currently under her name; she'll add the hubby's name to the reservation because they're coming in from different locations/might have different arrival times. Intention is to use the hubby's cc for the stay.

Will she get the points since it's her HH acct on the ressie, even though they're using his cc? She asked me & I didn't know, but figured FTers would. Any input appreciated.

Cheers.

She should get the points as long as the folio has her name on it -- which is what the person who checks in should ensure. It has helped if the same credit card number does not exist in anyone else's HHonors profile.

I've done this twice at the same property

Once when I got a two bedroom suite upgrade, and my best friend got a connecting suite. Our third friend was arriving the next day so we told him to cancel his reservation and stay in my suite.

At the end of our stay, he and I split the bill and to my surprise we both got honors points/stay credit.

I thought I would get the stay credit as my name was on the reservation. However, If you give your HHonors number is give for a certain (charged) dollar amount, that is what you'll get.

I guess I'm confused. You get your HH ponts based on the amount of money you paid for your room. Since you got 1/3 of the points and paid 1/3 of the bill, seems to me like you got what was coming to you. Particularly since you got credit for the stay.

Not to sidetrack the thread, but since it's somewhat-related. A friend of mine & her hubby will be staying at a Hilton property sometime in the next 2 months.

She's Hilton Gold; he's not a member of Hilton Honors at all. Reservation is currently under her name; she'll add the hubby's name to the reservation because they're coming in from different locations/might have different arrival times. Intention is to use the hubby's cc for the stay.

Will she get the points since it's her HH acct on the ressie, even though they're using his cc? She asked me & I didn't know, but figured FTers would. Any input appreciated.

Cheers.

I am bumping this rather than starting a new thread as I have a related situation: my parents, brother and I will be staying in 3 rooms at a Hampton next month. My mom has already made the reservation and will be paying the entire charge. She has a HH#, but is not at all concerned about getting any credit; her number is currently not linked to this reservation. My folks are very understanding about my being a milesaddict (having graciously dined at several Rewards Network establishments with me). However ... my mom did request that I not cancel and re-book under my own name if possible.
Can I call HHonors and have them add my name (we have different mailing addresses if that matters) and account# over the phone? I am concerned that some zealous clerk will look askance at my doing the talking, and then stepping aside to let my parents fork over their credit card, consequently "blocking" my stay credit because they will be paying?
As I said, re-booking is not really an option. Putting the entire tab on my card, and having my folks pay me back would be possible, if necessary, but awkward.