Tom Alcatel
Mar 8, 06, 9:53 am
I've stayed at the Hilton Durban in South Africa 6 nights over New Years day 2005 and 4 nights from january 4 2006.
The room the first stay I got was okay but there was nothing extra like water bottles or a Diamond member welcome note.
One day my room wasn't even cleaned. I mean, have you ever experienced that in any hotel? I've never.
At the end of the day the pool area and the gym looked like a disaster area with garbage everywhere. The restaurant personell was ignoring me 100%.
The room service was awful with a woman screaming and calling me names.
I just wanted a steak. And I got spaghetti.
Once I saw a cleaning lady giving me the finger. :confused:
I went straight to the mangager(a sub) with my complaints and she was very sorry. :confused:
On the second stay(I went on a game-drive in between the stays) they upgraded me to a suite. The whole staff welcomed me at the suite and attended me very kindly and they gave me a bottle of wine, 20 pieces of chocolates, fruits, 6 bottles of water, beef jerky and so on.
The pool area was clean with extra staff cleaning all the time. Even the gym was in perfect shape. Very nice actually. :D
All in all I withdrew my handwritten complaints to the real manager (who was free).
Have you HHonors members experienced anything like this?
/Tom
The room the first stay I got was okay but there was nothing extra like water bottles or a Diamond member welcome note.
One day my room wasn't even cleaned. I mean, have you ever experienced that in any hotel? I've never.
At the end of the day the pool area and the gym looked like a disaster area with garbage everywhere. The restaurant personell was ignoring me 100%.
The room service was awful with a woman screaming and calling me names.
I just wanted a steak. And I got spaghetti.
Once I saw a cleaning lady giving me the finger. :confused:
I went straight to the mangager(a sub) with my complaints and she was very sorry. :confused:
On the second stay(I went on a game-drive in between the stays) they upgraded me to a suite. The whole staff welcomed me at the suite and attended me very kindly and they gave me a bottle of wine, 20 pieces of chocolates, fruits, 6 bottles of water, beef jerky and so on.
The pool area was clean with extra staff cleaning all the time. Even the gym was in perfect shape. Very nice actually. :D
All in all I withdrew my handwritten complaints to the real manager (who was free).
Have you HHonors members experienced anything like this?
/Tom