af250xxl
Mar 3, 06, 9:42 pm
How often does Hertz check the tire pressure?
(what's the official schedule/policy)
(what's the official schedule/policy)
Hertz - How often does Hertz check the tire pressure?(what's the official schedule/policy)
Stefan0521
Mar 4, 06, 4:20 am
If they do it like most of the other car rental companies: never. After half a year the cars are sold, so usually they don't get serviced at all.
Regards,
Stefan
Regards,
Stefan
af250xxl
Mar 4, 06, 6:26 am
If they do it like most of the other car rental companies: never. After half a year the cars are sold, so usually they don't get serviced at all.
Regards,
Stefan
that's what I figured... on my last rental from Hertz. I noticed one of the tires looked really flat, but decided to head over to my hotel anyway. When I got there, I asked the valet to see if he had a tire gauge. He got one from the hotel shuttle driver. The results were 15, 31, 28, 22.... The valet drove it across the street and filled up the tires at the gas station. What would have happened if I had not noticed it? The next day I drove nearly 600 miles on that Town Car.(So Cal to SFO)
If those tires failed due to the low pressure and I hit something, would Hertz be liable?
Regards,
Stefan
that's what I figured... on my last rental from Hertz. I noticed one of the tires looked really flat, but decided to head over to my hotel anyway. When I got there, I asked the valet to see if he had a tire gauge. He got one from the hotel shuttle driver. The results were 15, 31, 28, 22.... The valet drove it across the street and filled up the tires at the gas station. What would have happened if I had not noticed it? The next day I drove nearly 600 miles on that Town Car.(So Cal to SFO)
If those tires failed due to the low pressure and I hit something, would Hertz be liable?
LR Flyer
Mar 5, 06, 6:12 pm
The real question would be - what, if any, regular inspections do they on the cars (tires, electronics, fluids, etc).
Too often do I find the clock not set correctly, one of the speakers not working, out of washer fluid, etc. You would think once a week (or month) they would perform these inspections.
Too often do I find the clock not set correctly, one of the speakers not working, out of washer fluid, etc. You would think once a week (or month) they would perform these inspections.
UAzip
Mar 6, 06, 11:12 pm
The real question would be - what, if any, regular inspections do they on the cars (tires, electronics, fluids, etc).
Too often do I find the clock not set correctly, one of the speakers not working, out of washer fluid, etc. You would think once a week (or month) they would perform these inspections.
Two consecutive weekends last fall I got cars at the local HLE that were overdue for an oil change. The first one (a Mercury?) had the "information center" display and not even 40 miles out, the display popped up "oil life 0%; change oil". This at the beginning of a weekend trip of 800 miles. Not owning that make of vehicle, I was worried at first that it might mean the car would conk out. My brother, who works in auto parts and is car-handy, knew about the information center display messages and said it just meant overdue for oil change. The very next weekend, I got a different make of car (Toyota iIrc) which gave a dashboard light about 300 miles into the trip. I can't remember the phrasing of the message, but the manual revealed that it was also a message that the car was overdue for an oil change. I sure didn't feel very confident about either car.....I suppose it was just a coincidence, but I worry that the cars might not be taken care of very well. I've also gotten rental cars with tires that are sorta low.
When I was 6, my family went to Disneyland and the car we rented turned out to have never had an oil change. We discovered this when the car crapped out on the way back to LAX. We missed our return flight and had to get on the next one, all separated throughout the cabin. (Yep, me all alone 6 years old and my 4-year-old brother alone too. No one would move to accommodate.)
Too often do I find the clock not set correctly, one of the speakers not working, out of washer fluid, etc. You would think once a week (or month) they would perform these inspections.
Two consecutive weekends last fall I got cars at the local HLE that were overdue for an oil change. The first one (a Mercury?) had the "information center" display and not even 40 miles out, the display popped up "oil life 0%; change oil". This at the beginning of a weekend trip of 800 miles. Not owning that make of vehicle, I was worried at first that it might mean the car would conk out. My brother, who works in auto parts and is car-handy, knew about the information center display messages and said it just meant overdue for oil change. The very next weekend, I got a different make of car (Toyota iIrc) which gave a dashboard light about 300 miles into the trip. I can't remember the phrasing of the message, but the manual revealed that it was also a message that the car was overdue for an oil change. I sure didn't feel very confident about either car.....I suppose it was just a coincidence, but I worry that the cars might not be taken care of very well. I've also gotten rental cars with tires that are sorta low.
When I was 6, my family went to Disneyland and the car we rented turned out to have never had an oil change. We discovered this when the car crapped out on the way back to LAX. We missed our return flight and had to get on the next one, all separated throughout the cabin. (Yep, me all alone 6 years old and my 4-year-old brother alone too. No one would move to accommodate.)
szymon
Mar 7, 06, 9:16 am
Not to convert this thread into one about oil changes, but I was picking up a one way from a HLE last week. They had about 5 cars on the lot, and every one of them was overdue for an oil change according to the computer. The clerk had to do a manual override in order to give me a car. At least my choices were a Grand Prix or a Camry on an economy (A) reservation :)
Szymon
Szymon
airplanegeek
Mar 7, 06, 2:30 pm
I can only speak for the DEN airport location where all vehicles are serviced regularly. Vehicles cannot be made available for rental if their mileage is within 500 miles of its scheduled service (oil change). The computer simply won’t allow the vehicle info to be entered until a maintenance mgr releases it. Vehicles are serviced roughly every 3500 miles unless a problem requires service sooner.
Washer fluid is supposed to be topped off each time the vehicle is cleaned. That happening is dependent upon the individual cleaning the car. If something ever makes it back to the cleaner, it’s nothing more than a reminder. It would take something serious to punish a union-protected vehicle service attendant.
As for items like blown speakers, incorrect time on clock, or anything minor like that, it seems simple to fix from a customer stand point. It’s mostly left up to the previous renter to mention anything wrong with the vehicle. Most don’t speak up in fear of being charged. There are quarterly audits from corporate folks that rate city performance. There are point deductions for nearly everything you can imagine, including incorrect clock settings.
Washer fluid is supposed to be topped off each time the vehicle is cleaned. That happening is dependent upon the individual cleaning the car. If something ever makes it back to the cleaner, it’s nothing more than a reminder. It would take something serious to punish a union-protected vehicle service attendant.
As for items like blown speakers, incorrect time on clock, or anything minor like that, it seems simple to fix from a customer stand point. It’s mostly left up to the previous renter to mention anything wrong with the vehicle. Most don’t speak up in fear of being charged. There are quarterly audits from corporate folks that rate city performance. There are point deductions for nearly everything you can imagine, including incorrect clock settings.
chemist661
Mar 7, 06, 6:20 pm
that's what I figured... on my last rental from Hertz. I noticed one of the tires looked really flat, but decided to head over to my hotel anyway. When I got there, I asked the valet to see if he had a tire gauge. He got one from the hotel shuttle driver. The results were 15, 31, 28, 22.... The valet drove it across the street and filled up the tires at the gas station. What would have happened if I had not noticed it? The next day I drove nearly 600 miles on that Town Car.(So Cal to SFO)
If those tires failed due to the low pressure and I hit something, would Hertz be liable?
It is possible there is a nail in the tire reading 15 psi. I rented a car last year & early the next morning, I noticed one tire was a little low. It read 12 psi & took the car to a tire shop. (I had a nice upgraded car and didn't want to swap the car :) ). There was a nail in the tire & after a 45 minute wait, I was on my way. I drove the car about 2000 miles over a 4 day weekend. :D
The car did fine after the tire repair. The HLE took the tire repair cost off my bill when I returned the car. :)
If those tires failed due to the low pressure and I hit something, would Hertz be liable?
It is possible there is a nail in the tire reading 15 psi. I rented a car last year & early the next morning, I noticed one tire was a little low. It read 12 psi & took the car to a tire shop. (I had a nice upgraded car and didn't want to swap the car :) ). There was a nail in the tire & after a 45 minute wait, I was on my way. I drove the car about 2000 miles over a 4 day weekend. :D
The car did fine after the tire repair. The HLE took the tire repair cost off my bill when I returned the car. :)
SaveDelta
Mar 7, 06, 6:24 pm
I haven't been with Hertz since 1999, so things may have changed. We serviced cars every 5k or less. There was a checklist of things to get checked everytime a car came through, but it didn't always happen. Believe it or not, there is not always a ton of cars on the lot. So the VSA's often do their best to get cars turned around.
Sometimes, things simply got missed. If the customer had to repair something that was our fault, we credited their rental.
Believe it or not, I miss working for them!
Sometimes, things simply got missed. If the customer had to repair something that was our fault, we credited their rental.
Believe it or not, I miss working for them!
totti
Mar 9, 06, 10:05 am
Last year I had problems with the oil twice (meaning to different cars and rentals). When the red oil light flashed up I went to the next station and the filled up oil. Both cars were just driven around 1k miles, so such a problem should not occur. Got compensation for both rentals but it cost me a lot of time.