MilesBuzz! - No More Booking By Fare Class on Travelocity?




BlondeBomber
Nov 7, 01, 3:38 pm
This is relevant to The Buzz as it means a loss of miles if we can't book by fare class.

It wasn't easy on Travelocity before but it was possible for simple itineraries. I just tried to book Calgary-Ottawa for end of November and selected the VLCANADA fare from the list of fares offered. It gave me the "blue selection" calendar just as I has in the past and I chose the appropriate dates from the calendar. I then chose flights that had V inventory at times I wanted. For some reason, it then priced it at a QLWCAN fare instead of the VLCANADA fare requested. In the past, it would have priced the VLCANADA and ticketed VLCANADA.

For only $43 less than the VLCANADA, the QLWCAN fare does not allow standby travel, is not upgradeable and, after January 1, will only be eligible for 35% of base points. On the other hand, the VLCANADA fare allows standby travel, can be upgraded at time of reservation and after January 1, will be eligible for 100% of base points.

This meant I had to go the Air Canada reservation system and talk to a real live agent. The lack of a fare class based booking system means Travelocity loses (I won't book with them if I can't guarantee my fare class) and Air Canada loses (more of their staff time employed to ticket me when I am quite willing to do it on the web).

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BlondeBomber's Star Alliance Gold Comparison Chart 2001 (http://members.shaw.ca/deercroft/starall01.html)
Dorian's Star Alliance RTW Price Chart (http://www.informationlab.com/rtw.htm)

[This message has been edited by BlondeBomber (edited 11-07-2001).]


das
Nov 7, 01, 7:27 pm
But do you think the average Travelocity user cares about fare class?

You need to realize that these tools are built to appeal to the masses.

BlondeBomber
Nov 7, 01, 8:49 pm
Some will start to care when the airlines stop giving points or greatly reduce points for the lowest fares.

EasySabre allowed this years ago and it was designed for the "masses".

Personal Ticket Office for Air Canada is designed for their high end users (only available to elite flyers) but it doesn't even have a rudimentary fare class booking (only offers premium, unrestricted econo and restricted econo).




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