Hilton HHonors - E-CheckIn Trouble

Has any one had trouble with E-Check-In over the past few weeks?
I tried to E-Check-In 'Doubletree Hotel @ Entrance Universal Orlando' but after cHHat - was informed that it was not available..... (12/22 for 12/23 check in)
I'm trying to check into the Embassy in Parsippany and after cHHat - was informed that they "HH" are having technical difficulties..... (1/14 for 1/15 checkin - also on 1/15)

If I click on the link I receive this is displayed.."We're Sorry,
An error has occurred in the system, and we are unable to process your request at this time. The error has been recorded and will be investigated by the system administrator. We apologize for this inconvenience. You may contact the HHonors Customer Service Center nearest you for assistance, or call 1-800-HHONORS.
Click Here to return to your account."

I received an email from both properties stating that e-Check-In IS available...."Get a step ahead with eCheck-In!
Embassy Suites Hotel Parsippany is now offering HHonors Diamond VIPs the option to pre-select your room online before you stay. When you're ready to eCheck-In, starting anytime of the day before your arrival and as late as two (2) hours before you plan to check-in, "


Any one else had this????

I used e-Checkin successfully the other day for a prop in MI. No issues.

I've used E-CheckIn twice this year, and it worked flawlessly for me. I have no clue what is happening wiht yours, but I peremptorily empty my cache periodically - I have no idea if that might be it, but it has helped solve other occasional interface difficulties.

FlyingLess, you're not alone. Yesterday I tried eCheck-In for the Homewood in Wichita Falls, TX. The list of rooms had an available upgrade, which I selected, then received the same error message that you posted.

I emailed the Diamond Desk early yesterday, telling them how disappointing this is -- and asking whether they could confirm the upgrade. No response yet.

In the meantime, I tried again -- and guess what -- the upgrade is gone. So I cancelled out of eCheck-In, and will try my luck at the front desk.

Had the same problem with the HI Bellingham, WA last week. Upgrades offered day before, but gone on day of check-in. Will see if the same problems crops up this weekend.

Just tried to echeck-in for my stay tomorrow at the Logan Airport Hilton and got the "We're sorry........." message.

Ditto here - just tried for the MSP Hilton and got the "we're sorry" message. What I think might be happening is that the "checkin now" button is addit to the reservation automatically a certain number of hours before arrival, but that the in some cases the hotel hasn't yet dealt with actual room assignments. My reservation still says "best available room" rather than a specific category.

Same here tried to eCheck-in to the Doubletree TPA on the 1st Feb and was shown a choice of upgraded rooms then got the "we're sorry...blah blah" message when I tried to confirm. Did get the room upgrade the old fashioned way though.

I've used it seven or eight times since January 1 and haven't had any issues yet.

I've used it a few times. What I have noticed is that if the hotel already has "upgraded" and preassigned you a room, it will still give you other options, but not anything better than the "upgrade." (i.e., the day prior, there were higher, and better rooms at a particular hotel, and then earlier "day of", there was the preassigned upgraded room (not as good as the earlier options) and other even less-desirable options.

I didn't do online check-in, and as it happens, the preassigned room wasn't available at check-in time, and a suite became available at the front desk. ;)

I'm still very unsure as to whether or not e-checkin is a good idea if you're hoping for an upgrade. Last weekend I was at MSP and the online checkin beforehand only offered a few rooms on the lower floors. I decided to wait and was upgraded to the honors floor at checkin. I'm off to Boston tomorrow and at the moment the best the online checkin is offering is a regular king room on 11 - again, I think I'm better off waiting and taking pot luck at checkin. Other thoughts?

Other thoughts?

I'm going to go with the consensus of posts on this topic and say that you probably are better off checking in when you get to the hotel, if only because it sounds like you probably won't do worse in person than online, and have a better chance of doing better.

Mike

I've used it for 3 Ohio properties (ES, HH & HS) this week with varying degrees of success. I got the "sorry" message for one but tried the same property again the day of check-in. This time I scored an upgrade to a "Jr Suite" with living room, dining room and King bedroom on the top floor. The other 2 yielded std rooms, but with options at the 3rd. What I didn't like was that I had to pick features but didn't learn the room # until I had committed. Fortunately, I was there earlier this week and know the approximate location.

So, my only error came 2 days before check-in at a property where an upgrade was later offered. Give me the error message every time!

Booked a King Room at the CHI Hilton, went to complete online check-in and it said that I was upgraded to a King Jr. Suite on the Exec floor (25th). eCheck-in gave the actual room number, which was nice.

Before I actually checked in online, I decided not to do it.
I ended up checking in at hotel and received same room that I would have received doing eCheck-in.

I just used it to check in at the Hilton Greater Cincinnati Airport Hotel on February 6 and it worked flawlessly. It did state my upgrade was not available and only offered me the choice of one room, but I didn't care as the hotel has no Executive Lounge or Floor. I did receive a $6 certificate against a full breakfast (or free continental breakfast) in the restaurant as well as a $6 certificate for any restaurant meal.

Got the error message for the Hilton-Americas in Houston this wk

I'm still very unsure as to whether or not e-checkin is a good idea if you're hoping for an upgrade. Last weekend I was at MSP and the online checkin beforehand only offered a few rooms on the lower floors. I decided to wait and was upgraded to the honors floor at checkin. I'm off to Boston tomorrow and at the moment the best the online checkin is offering is a regular king room on 11 - again, I think I'm better off waiting and taking pot luck at checkin. Other thoughts?

I was right to wait. At checkin I received an upgraded room "in the bubble" and was very happy to have not gone with what was offered via online checkin.

I was right to wait. At checkin I received an upgraded room "in the bubble" and was very happy to have not gone with what was offered via online checkin.

Even if you use eCheckin, you can still ask to be upgraded at the front desk. I have done so in the past and it's no big deal. It's still faster (marginally) to use eCheckin in that situation, so there is no downside as these posts may suggest.

Even if you use eCheckin, you can still ask to be upgraded at the front desk. I have done so in the past and it's no big deal. It's still faster (marginally) to use eCheckin in that situation, so there is no downside as these posts may suggest.

Last week I stayed at an ES where no one at the desk seemed familiar with echeck-in. They were baffled when I wouldn't give them my credit card to swipe, but admitted they had only recently started with echeck-in. In this case, it was marginally slower than starting the process at the desk.

The recent cc fraud posts on this forum got me to wondering if echeck-in would be safer since your credit card never physically comes into contact with the dirtbag thief desk clerk. What do you think?

Last week I stayed at an ES where no one at the desk seemed familiar with echeck-in. They were baffled when I wouldn't give them my credit card to swipe, but admitted they had only recently started with echeck-in. In this case, it was marginally slower than starting the process at the desk.

The recent cc fraud posts on this forum got me to wondering if echeck-in would be safer since your credit card never physically comes into contact with the dirtbag thief desk clerk. What do you think?

Not at the front desk. All they do is swipe the card and give it back to you while you are watching. The problem is at restaurants where dishonest waiters secretly swipe the card on a device they use to capture your card information. I have been a victim of CC fraud twice and both times it was traced to a p waiter at a restaurant. These crooks keep changing jobs and moving from city to city to avoid getting caught. So don't worry about the hotel front desk clerks, worry about waiters.

Not at the front desk. So don't worry about the hotel front desk clerks, worry about waiters.

You must have missed this thread (http://www.flyertalk.com/forum/showthread.php?t=518889) on the Nairobi Hilton.

Also watch out at Car Rental agencies. When I was working a 3rd shift gas station job in college, a rental car agent tried to recruit me to run stolen credit card charges for him.

3 for 3 with e-check-in in DC Hiltons. Also 3 for 3 with "we're sorry. there is no room upgrade available". In fairness to the hotels though, they were full.

But I still remain skeptical that you really get a full choice of rooms with e-check-in.

The recent cc fraud posts on this forum got me to wondering if echeck-in would be safer since your credit card never physically comes into contact with the dirtbag thief desk clerk. What do you think?

I think your card info is right there on the screen of any guest's registration info, whether swiped or not. The only thing missing is if a charge requires the 3 digit extra code.

I think your card info is right there on the screen of any guest's registration info, whether swiped or not. The only thing missing is if a charge requires the 3 digit extra code.

I based my assumption on the sticker story. The sticker might only prevent someone other than the desk clerk from seeing the code. I can't imagine why the code would show up on the monitor, but I'm just guessing. Come to think of it, I'm asked to manually enter the code occassionally.

I have used e-checkin a great number of times with about a 90% success. However, I had my worst experience this week at a Hampton Inn in Miami. I had hotel booked for three nights at corporate rate. I did e-checkin just about 24 hrs in advance and was given room 204. Went into hotel and was told that reservation was cancelled. Nobody could tell me who or how my reservation was cancelled. They had one room that had been painted earlier in the day, room 204 (amazing it was the same room as my e-checkin) that they offered me at the highest room rate available. I asked about my corporate rate and was told that since my reservation was cancelled and that they were above 85% capacity that I would have to pay full retail for the room (by the on duty manager). Needless to say that I will not be staying there again. I also am not using e-checkin for the rest of my stays the next week on my trip.

BTW, I had stayed at this property several times previously and the front desk staff was totally lost on the e-checkin procedure previously. They also seem to have a high turnover rate on front desk employees.

I have used e-checkin a great number of times with about a 90% success. However, I had my worst experience this week at a Hampton Inn in Miami. I had hotel booked for three nights at corporate rate. I did e-checkin just about 24 hrs in advance and was given room 204. Went into hotel and was told that reservation was cancelled. Nobody could tell me who or how my reservation was cancelled. They had one room that had been painted earlier in the day, room 204 (amazing it was the same room as my e-checkin) that they offered me at the highest room rate available. I asked about my corporate rate and was told that since my reservation was cancelled and that they were above 85% capacity that I would have to pay full retail for the room (by the on duty manager). Needless to say that I will not be staying there again. I also am not using e-checkin for the rest of my stays the next week on my trip.

BTW, I had stayed at this property several times previously and the front desk staff was totally lost on the e-checkin procedure previously. They also seem to have a high turnover rate on front desk employees.You should invoke the 100% guarantee at checkout.

You should invoke the 100% guarantee at checkout.

I have never done that before, and considered it on this reservation, but simply did not have the time. I assume there would be a long discussion with management before they would respect-honor the 100% guarantee. Anybody been through that before?