Singapore Airlines KrisFlyer - Rant : Steps to ensure correct posting of miles

Guys

I am in the process of getting my miles which has been incorrectly credited to Krisflyer into LH M&M. Short story is that I requested SQ for correction and they said I should conatct LH. I contacted LH and they told me to get in contact with SQ to delete the miles and get a letter from SQ. I then have to send this letter with the original BP and tix to LH. Imagine being 'shutttled' between the two organisation. :mad:

This thing has yet happened again. My flight yesterday has now been credited incorrectly into Krisflyer. How is this possible? I bought the tix from my TA using my LH ff no. I firstly did an online check-in and under the FF section, I qouted LH M&M. At checkin yesterday LHR-SIN, to be doubly sure, I only showed my LH ff card and asked to ensure that the miles goes to LH. Guess what? Miles yet again to Krisflyer!

What other ways can I make sure this error does not happen again? Thanks for your input.

one exasperated SQFAN.

Having had similar problems in the past you have my fullest sympathies. Took a looooong time to sort out.

1) Make sure your TA removes all reference to your Kris Flyer # from their records (from their file for you not just the individual booking). Some TA's think they're being helpful supplying both numbers in the booking but can create a lot of pain afterwards.

2) If you have status on LH then check your boarding pass says something like SQxxxxxxxx in small print and, most importantly, in larger print LH*G (or LH*S) - this shows miles being credited to LH. If it doesnt appear like this then ask check-in to change your FQTV and FQTS (remove the krisflyer number if necessary) and reissue the BP.

3) If multiple sectors then check all BPs. Sometimes check in will only change the FFP # for the first sector.

4) If book online make sure your M&M number is stored in your profile, and select this when booking.

As the other poster mentioned check with the checkin staff that they have your LH FQTV in there, not your SQ one.

Oh, and if you check in online and collect your boarding pass from the airport checkin counter, make sure you are not logged into the SQ site using your Krisflyer number

Ahhhh- that could be a contributing factor.

I initially logged in using my Krisflyer account details and when later at online-check-in portion of the webpage, I used LH number. Of course that did not work.

Anyway, thanks for all the advice and I will have to be even more pretty sharp eyed when collecting my BP at airport. I've just popped over to Paragon to get this sorted out. Hopefully the correct mileage will show in 4-6 weeks time. Fingers crossed.

I've always logged into SQ for OLCI and keyed in my LH M&M number with no problems. And I even credit in and outbound flights to different accounts successfully. Logging into the website using your KF number is not the problem here. At least not in my experience.

I've always logged into SQ for OLCI and keyed in my LH M&M number with no problems. And I even credit in and outbound flights to different accounts successfully. Logging into the website using your KF number is not the problem here. At least not in my experience.
I got bit with it once and found out because I happened to glance at my boarding pass as it got printed out. I made the guy tear it up, delete the SQ FQTV from the booking and put my LH FQTV number in.

Apparently both the numbers (your KF and LH M&M) get stored in your booking if you login using your KF number and checkin with your LH number. So once you check in, if the guy printing your boarding pass slips up you might get the miles on your KF account without your realizing it.

Just checked my account online... looks like I'm in the same situation. They posted my miles into my KF account instead of LH. :( :td:

Just checked my account online... looks like I'm in the same situation. They posted my miles into my KF account instead of LH. :( :td:

Good luck in trying to sort it out..it has been far too time consuming for me. Best to do it in person if that's convenient. Otherwise, it could get hairy and very frustrating.

Well, after the advice above, on my return trip, I made sure I specifically state FQTV to the check in agent & eagled eyed my BP. Hopefully, it will appear in afew days time.

SQFAN: What is shown in your BPs? Like this?

SQ0123457890
LH*S

or

SQ0123457890
SQ*G

Check in at AKL is still not getting it (ground handling changed operators many months ago). I'm now thinking I should carry a BP stub with me to show them how it is supposed to look like when it is correctly entered.

Check in at AKL is still not getting it (ground handling changed operators many months ago). I'm now thinking I should carry a BP stub with me to show them how it is supposed to look like when it is correctly entered.

That might be a good idea. ^

Just wondering, would a print out of a PNR do as well? Well, I haven't seen one before and wonder if it include field codes for FQTV and FQTS, so the Check-in staff might figure it out.

SQFAN: What is shown in your BPs? Like this?

SQ0123457890
LH*S

or

SQ0123457890
SQ*G

All the corrected posted ones are obviously the Version 1 above.

Having said that, as described in post #1 (ie without ever mentioning SQ FF), I've got BP's that looked like Version 2 above. It can be pot luck at check in after specifically telling them to credit LH and only giving them my LH card...and they still get it wrong. :confused:

I think the best bet is never to leave check-in if you have version1 and make the check in agent tear up the BP, so he/she learns. Kiwi's idea of bring ing an old BP is a good one too. ^

Just wondering, would a print out of a PNR do as well? Well, I haven't seen one before and wonder if it include field codes for FQTV and FQTS, so the Check-in staff might figure it out.
So far this year, whatever shown in FQTV and FQTS in my PNR, were correctly printed out in the BP. My only missing sector was SIN-SYD. The reason was due to the fact I changed from SQ221 to SQ231 at SKL. The BP was printed correctly, but somehow the PPS sectors never posted, as well as the miles that credited to UA MP.

I think the best bet is never to leave check-in if you have version1 and make the check in agent tear up the BP, so he/she learns. Kiwi's idea of bring ing an old BP is a good one too. ^
Last year, at SKL, yes, one of the agents there got the first hand experience in printing the correct BP. Somehow eventhough my FQTV showed LH M&M, the BP kept printing the SQ*G. He was insisted on the correctness of the FQTV. I politely said no, it would not work, because eventhough FQTV is LH MM but the BP shows SQ*G. he tried at least 5 times more. Still unable to fix it. At the end, I showed him all my BPs, and explained to him. Here is the BP when my miles go to SQ. Here is the BP when the miles go to LH. And here is is the BP when the miles go to UA.
He paged me 30 minutes later, with an apology, and handed me the correct BP with SQxxxxxxxxx LH*G.

The first time all year that things went wrong was my recent AMS-SIN flight. The BP printed with only the LH*G line. Since SQ does not have its own staff at AMS, I decided not to press the issue and to get the PPS sectors credited later. I have to drop by Paragon later today anyway...

I followed the same procedure I always had, the difference being that I could not check in online for some reason. Still, I put in my LH number when booking the ticket, and that in the past has always worked. At least the miles won't be credit to the wrong FFP. It's easier to get the missing PPS sectors credited afterwards than to de-credit KF miles and put them into the M&M account.

It's easier to get the missing PPS sectors credited afterwards than to de-credit KF miles and put them into the M&M account.

Amen to that.

The whole system is seriously flawed.

I ensure my miles accumulation program is correctly entered and worry about the PPS sectors later. Much less aggravation.

Why can't SQ get this right? [Because they sub-contract out KrisFlyer and that subcontractor stinks.]

SQ is great in-flight, but pretty much sucks every place else.

2) If you have status on LH then check your boarding pass says something like SQxxxxxxxx in small print and, most importantly, in larger print LH*G (or LH*S) - this shows miles being credited to LH. If it doesnt appear like this then ask check-in to change your FQTV and FQTS (remove the krisflyer number if necessary) and reissue the BP.



Grrr. The KUL SKL lady "changed" the entries in the computer but never reprinted my BP. I didn't realize the BP had to be reprinted. *sigh*

Is this something I can call a PPS coordinator and ask to remove? (I got 5k miles credited to KF when I wanted to put it into UA.)

Grrr. The KUL SKL lady "changed" the entries in the computer but never reprinted my BP. I didn't realize the BP had to be reprinted. *sigh*


Not necessarily. When checking in to two flights in recent days, I had to ask to have the crediting of miles changed. On the first occasion at SIN, the check-in agent understood what I meant, but could not get it done after a few minutes' worth of typing. So I told her to forget about it, and just keep my LH number in the system, but she insisted that she'd try anyway. I had some misgivings about this, but the miles credited correctly to LH and I got my PPS sectors. I never saw a reprinted boarding pass, although conceivably she may have printed one and discarded after I'd left the desk.

The second occasion was check in at MNL, with a second connecting flight at SIN to AMS on a separate ticket. The MNL-SIN sector was still showing only my KF number, whereas the SIN-AMS sector had both LH and KF. The chcek-in agent at the F counter again insisted she'd fix the first leg to match the second leg, but again I never saw an updated boarding pass.

So things went surprisingly well. Now all I need to do is to get another 1.25 PPS sectors in the next nine months to requalify. :D

The reason for asking to reprint the BP is if it goes wrong you have some evidence that you requested miles to go to xxx. Without that they may think you have just changed your mind about where to credit, or worse trying to triple dip.

That said, there have been times when it looks like I may miss the flight so I dont get BP reprinted and trust to luck. Sometimes it works and sometimes it doesnt :(

The first time all year that things went wrong was my recent AMS-SIN flight. The BP printed with only the LH*G line. Since SQ does not have its own staff at AMS, I decided not to press the issue and to get the PPS sectors credited later. I have to drop by Paragon later today anyway...

I followed the same procedure I always had, the difference being that I could not check in online for some reason. Still, I put in my LH number when booking the ticket, and that in the past has always worked. At least the miles won't be credit to the wrong FFP. It's easier to get the missing PPS sectors credited afterwards than to de-credit KF miles and put them into the M&M account.

I had the same thing. The BP only printed the BD*S line. No SQ######. Checked my SQ statement online and the PPS points showed up! :)

So assuming I can get the 5k off from KF, what would I have to do to get it credited with UA? How will they know it has/hasn't been credited to another program?

They know because if you try to credit to UA they ask SQ for money to pay for the miles. And SQ will see that you have already been credited and decline.

Had a miracle happening over the last 3 days....

When I talked to my PPS coordinator shortly before Xmas, she asked me, if there was anything else, she could do for me. So I mentioned this one flight, which had the miles credited to KF instead of LH M&M. All she said was, "I will see what I can do".

I had forgotten all about it, but 3 days ago I saw the miles disappear from my KF account. So I was wondering, what was going to happen next. To my surprise, the miles appeared today on my M&M account. ^

Isn't this like magic compared to all the problems reported here about that kind of corrections? I am truly impressed!

Had a miracle happening over the last 3 days....

When I talked to my PPS coordinator shortly before Xmas, she asked me, if there was anything else, she could do for me. So I mentioned this one flight, which had the miles credited to KF instead of LH M&M. All she said was, "I will see what I can do".

I had forgotten all about it, but 3 days ago I saw the miles disappear from my KF account. So I was wondering, what was going to happen next. To my surprise, the miles appeared today on my M&M account. ^

Isn't this like magic compared to all the problems reported here about that kind of corrections? I am truly impressed!

I suppose I'll call my PPS coordinator as soon as my kit arrives. :(

I sent a letter to Krisflyer and the problem was sorted out within 2 weeks. Good job, SQ! ^ ^ ^

well, wondering what is going to happen. I have sent a fax to PPS yesterday telling them that I'm having all my miles credited to LH m&m since more than one year and my TA did also enter my membership number(s). The mistake might have happend due to the presence of BOTH numbers in the reservation. Anyway, I will follow Kiwiflyers advice and will let my TA erase all records regarding PPS and just take m&m in the future.

Just hope that PPS can fix this issue within few weeks :) Last time it took over 3 months to correct the error!

It used to be a PITA even without PPS sectors. I used to put in my SQ number to be able to check in online - changed at OLCI, desk, confirmed at lounge and gate.

Credit ended up in SQ - took 3 emails to get that cleared. Bad service but it got sorted with SQ.

Then the battle with UA - not resolved after 14 months. Ridiculous.

TG is also a master at this - I put my LH*G in for an overbooked flight - changed to UA on both sectors AT CHECK-IN. One posted nowhere, one to LH. :mad: :mad: :mad:

Shall I add to the list 4 missing Marriott stays, 2 segments missing in Worldperks, 1 in AAdvantage, 1 in CX, 4 in UA... Want more? At the moment, I'm completely pissed off with all these programs - since moving to Thailand, I haven't travelled much. Mostly on "exotic partners" or "exotic locations (Marriott)". Nothing works...

You may wish to know that I finally got my miles where they ought to have been in the first place. That's more than 1 month. Phew. :)

Did it thro the email method as well as a visit to Paragon Centre. Received email confirmation yesterday from the 'Retro Team'.

Congrats SQFAN ^ 1 month is pretty quick to get this sorted.


Reminds me I still have a couple more to get sorted.

You may wish to know that I finally got my miles where they ought to have been in the first place. That's more than 1 month. Phew. :)

Did it thro the email method as well as a visit to Paragon Centre. Received email confirmation yesterday from the 'Retro Team'.


Im glad to see someone is getting taken care of by SQ. My 1k is being held up because of this very issue. I have called UA MP 4 times and they keep reminding me it can take 4-6 weeks. :mad:

Im glad to see someone is getting taken care of by SQ. My 1k is being held up because of this very issue. I have called UA MP 4 times and they keep reminding me it can take 4-6 weeks. :mad:
I had one segment missing on SQ SIN-SYD in Aug that I credited to my UA MP account. Well, it's MP policy that the mileage would be credited 4-6 weeks. I sent the original BP using FedEx, and I got the credit in my MP account after 7 weeks.

I had one segment missing on SQ SIN-SYD in Aug that I credited to my UA MP account. Well, it's MP policy that the mileage would be credited 4-6 weeks. I sent the original BP using FedEx, and I got the credit in my MP account after 7 weeks.

I hope it doesnt take that long, as I have been waiting for the SWU's. Thanks for the info.

I hope it doesnt take that long, as I have been waiting for the SWU's. Thanks for the info.
I took SQ CGK-SIN Jan 29 then SQ SIN-ICN-YVR Jan 30. My BPs correctly showed UA*G, i.e. miles would be credited to my UA MP. Just now, Jan 31 am, all three SQ flights had been credited into my UA MP accounts. ^ Good job SQ!

Im glad to see someone is getting taken care of by SQ. My 1k is being held up because of this very issue. I have called UA MP 4 times and they keep reminding me it can take 4-6 weeks. :mad:

Logostitch, I was in a very similar situation but with another FF program. After SQ corrected my mileage debit and then credited it correctly to the other FF program, my other FF program showed higher status level - the level that I was aiming for. :)

Yes, they will always qoute you the standard 4-6 weeks but it can be faster than that. Good luck...

..., make sure you are not logged into the SQ site using your Krisflyer number
Just did on-line check-in without logging on to SQ account. Let's see what will happen to the FQTV...

....wait til you get to the airport and look at the BP.

Can't wait - thanks CGK for being the guinea pig test subject.

I'll bet that SQ system will already know that you're one of their esteemed customer. :D

But we want the miles to go to other than KF account right? So, let's see whether my LH*G will appear on the second line of my BP.

CGK has gone quiet....no Connexxion? :D

So, how? Did your BP show the right details, then?

Bad news. No Connexion.
I did checked in per hserus suggestion without logging on to my KF number. And I put my LH M&M for the FFP. Guess what? When the agent printed out the BP, no LH*G for me, and also no status at all on SQ. So no KF number. :confused:
Well, have to show both my KF card and also LH M&M card and told her that I want my miles to go to LH. She did it in one try. SQxxxxxxxxx first line and LH*G second line...

I know, the title of my post sounds like it has a pleonasm, but you could say I am a M&M newbie and KF virgin or the opposite.
In any case, I am taking in the coming month a few flights in F and C on SQ for the first time on paid tickets (I've done it before on awards). Since I am usually a SkyTeam flier, I had to decide which program to use. So I decided to go with LH like many people here and then discovered the PPS double dipping from another good thread.

Now here is my question: Since I am just starting, I have no *A alliance status. I must say that in this thread I am totally confused as what the description of the boarding pass should have to correctly get the miles on M&M and the PPS credit as well.
I saw the SQ####### and LH*G or LH*S but have no clue if this is only for people with status on LH?
As a lowlife on SQ and LH (soon to be remedied :) ) what should I do and what should my boarding pass show?
As a side note, I have a paper ticket so I think I could not check in online.

If you are double diping, and have no status in LH, the BP, should look like this:

SQ 876543210
LH

Please make sure it looks like that. Just in case you are missing the LH credit miles, than the BP is the proof that you wanted to credit the miles to LH M&M.

Logostitch, I was in a very similar situation but with another FF program. After SQ corrected my mileage debit and then credited it correctly to the other FF program, my other FF program showed higher status level - the level that I was aiming for. :)

Yes, they will always qoute you the standard 4-6 weeks but it can be faster than that. Good luck...

I recieved credit in my MP account last week putting me in 1k land. About 5 weeks out so not too bad. Lets see if my SWU's post anytime soon.

I recieved credit in my MP account last week putting me in 1k land. About 5 weeks out so not too bad. Lets see if my SWU's post anytime soon.
Congratulations! ^ I guess you will get your new card after Feb 28, eh?

I recieved credit in my MP account last week putting me in 1k land. About 5 weeks out so not too bad. Lets see if my SWU's post anytime soon.

Well done too ^
It takes time and I guess you're somewhat more relieved now. :D

Happy upgrades ...

Bad news. No Connexion.
I did checked in per hserus suggestion without logging on to my KF number. And I put my LH M&M for the FFP. Guess what? When the agent printed out the BP, no LH*G for me, and also no status at all on SQ. So no KF number. :confused:
Well, have to show both my KF card and also LH M&M card and told her that I want my miles to go to LH. She did it in one try. SQxxxxxxxxx first line and LH*G second line...
A follow up. Those flight miles had been credited correctly in my LH M&M 48 hours after my flights. ^

I now have 3 flights in the last 3 weeks that has been posted incorrectly to KF.

All 3 flights my boarding pass showed:

SQ01234567890
BD*G

However, they did not post to BD. So what is the best way to sort this out? I just got my PPS so don't even know who my coordinator is.

I now have 3 flights in the last 3 weeks that has been posted incorrectly to KF.

All 3 flights my boarding pass showed:

SQ01234567890
BD*G

However, they did not post to BD. So what is the best way to sort this out? I just got my PPS so don't even know who my coordinator is.

First is to call/email KF to lodge a miles transfer request. I did it by email so that the information is documented. They may try to say they can't, but they can... just press your case and make sure a manager is involved if the CSR continues to say no.

After that, call the local PPS number and speak to them about it.

It may take a while for the correction to be made, but it does go through eventually.

First is to call/email KF to lodge a miles transfer request. I did it by email so that the information is documented. They may try to say they can't, but they can... just press your case and make sure a manager is involved if the CSR continues to say no.

After that, call the local PPS number and speak to them about it.

It may take a while for the correction to be made, but it does go through eventually.


Thanks for the suggestion. I tried to find the KF e-mail address but couldn't find it. Could you send me a link to it?

Thanks!

Thanks for the suggestion. I tried to find the KF e-mail address but couldn't find it. Could you send me a link to it?

Thanks!

Can't find it on the website, but this is the address I used: krisflyer@kms.com.sg

Not sure if it's still valid. I emailed them, and cc'd PPS.

Good luck!

However, they did not post to BD. So what is the best way to sort this out? I just got my PPS so don't even know who my coordinator is.

bagold, I asked SQ here in London and they would not reveal who the co-ordinator is! My PPS welcome letter provided a phone number and when I called, I found the number is no longer valid. Just how incompetent can they be? :mad:

Two incidences:

Case1 : I got it again! Despite asking for correct FQTV and FQTS inputs at Changi check-in, I looked at the issued BP and the agent can't get it right. Eventually, I had to show her an old BP just to get it right.

Case2 : On another flight, my miles got posted to KF again instead of my other FF program. A quick email to Krisflyer and I got this standard reponse :


Dear Mr SQFAN,

Thank you for your email to KrisFlyer Membership Services received on 23 March 2006.

We sincerely apologise for the delay in this reply as we are currently experiencing higher than expected email volumes during this period. Our members may experience longer than expected delays before receiving a reply to their email enquiry.

We wish to inform you that mileage once credited into KrisFlyer cannot be transferred to another Frequent Flyer Programme (FFP) or vice-versa. These rules can be found in the Terms and Conditions stated on our website and in your KrisFlyer Programme Guide book. Hence, we regret to inform you that we are unable to transfer miles from your KrisFlyer account to XXX Frequent Flyer Programme.

Yes, I'm being penalised for the mistake of the London Heathrow check-in agent (at Raffles class desk) and now SQ Krisflyer is telling me about the Terms & Conditions. What cheek!!! :mad: :mad:

They can be reversed but it is a lot of hassle and hard work (on your part).

I know it can be reversed as I have done it previously....it just seems that Krisflyer membership services aims to take the path of least resistance and not admiting / answering the queries.

Two incidences:

Case1 : I got it again! Despite asking for correct FQTV and FQTS inputs at Changi check-in, I looked at the issued BP and the agent can't get it right. Eventually, I had to show her an old BP just to get it right.

Case2 : On another flight, my miles got posted to KF again instead of my other FF program. A quick email to Krisflyer and I got this standard reponse :



Yes, I'm being penalised for the mistake of the London Heathrow check-in agent (at Raffles class desk) and now SQ Krisflyer is telling me about the Terms & Conditions. What cheek!!! :mad: :mad:


that's a bit rude!!!

SQ JNB just told me I could not enter my BD number into the PNR for my upcoming MFU J class segment CPT-SIN, solely because it's MFU.

The underlying Y fare basis is definitely mileage earning.

Is it worth seeking out a different agent or referring this (as most matters) to SQ HQ?

SQ JNB just told me I could not enter my BD number into the PNR for my upcoming MFU J class segment CPT-SIN, solely because it's MFU.

The underlying Y fare basis is definitely mileage earning.

Is it worth seeking out a different agent or referring this (as most matters) to SQ HQ?

Hmmm...I put in my LH number for an upcoming SIN-JFK-SIN economy flight next week because its booked in Y, then upgraded using KrisFlyer miles. Will checkin using my LH card and see how it turns out.

Hmmm...I put in my LH number for an upcoming SIN-JFK-SIN economy flight next week because its booked in Y, then upgraded using KrisFlyer miles. Will checkin using my LH card and see how it turns out.
Remember that your Y booking perhaps correctly set up as FQTV LHxxx. And make sure that your upgraded J booking shows the same thing. FQTS SQxxx and FQTV LHxxx.
What happened generally is that when you upgraded to J, the new booking in J will contain automatically both FQTS and FQTV as SQxxx. Eventhough you show your LH card the agent will say it's there, because yes, it's there in the original Y booking, but the one that will be printed in the BP is whatever info in the upgraded PNR.

Am quite nervous after reading this thread. I need someone to assure me that I've done the right thing, as per advice from some other thread, and nothing's going to go wrong on my first attempt to double dip/earn PPS sectors:

1) I've provided my TA with my UA number, and SQ has confirmed that it's in their system.
2) I've put in my UA number in my KF online profile.
3) It is my understanding that if I check in online I musnt log into my KF profile.
4) In short I should not even let my TA, SQ check in etc get a whiff of my KF account number.
5) It is my understanding that upon posting miles to my UA account, PPS sectors will be magically deposited into my KF account as the computer will, as I've been told, perform some sort of sweep for any link to my KF account.

I'm a KF pleb so it doesn't matter whether my KF status is reflected in the PNR or not... Gawd I sound ignorant! :S

I need someone to assure me that I've done the right thing, as per advice from some other thread, and nothing's going to go wrong on my first attempt to double dip/earn PPS sectors ...

Seems you got the steps right, but since you can never be 100% sure, keep your BP with the SQxxxxxxxxxx UA*G annotation on it and be prepared to chase your miles. It will be easier to chase the PPS miles than to have the miles taken out of KF and placed into MP.

Seems you got the steps right, but since you can never be 100% sure, keep your BP with the SQxxxxxxxxxx UA*G annotation on it and be prepared to chase your miles. It will be easier to chase the PPS miles than to have the miles taken out of KF and placed into MP.

So the SQxxxxxxxxxx annotation is going to appear even if I've not supplied the KF number to SQ res or check in? Sounds like it's a sign of whether the system got my account details right.

So the SQxxxxxxxxxx annotation is going to appear even if I've not supplied the KF number to SQ res or check in? Sounds like it's a sign of whether the system got my account details right.
Oops missed that. Sorry, no experience with your case. What's important, though, is that your BP shows your UA number or your UA *G status (or maybe both?). Do report back how this works in your case. It would be good learning.

Bump.

I mentioned earlier that SQ accidentally put a SINSYD flight onto KF instead of UA earlier in January. I called up SQ late January, early February and about a week or two ago I received a notice saying that the miles have been "credited". One quick look confirmed that the miles indeed had disappeared from KF, but I didn't see anything in my UA account.

So much for the PPS' agent's promise I thought. I thought if I didn't have time to chase this with UA that's just 5k I'll have to let go.

Well, today I happened to check my UA account and lo and behold, there's an additional 5k in it!!!

Took about two months but whew!

Thank you SQ! Thank you PPS! I love you!!!

:D

(I don't know if I ever would do a PPS run, but it certainly is nice that putting all those flights on SQ last year gave me special treatments like this, making me feel like they value me as a customer ... )

Bump.

Took about two months but whew!

Thank you SQ! Thank you PPS! I love you!!!




t1nt1n, you sounded awfully desperate :p ;) but I can understand why.

Yes, I got my 'incorrect mileage credit' removed from Krisflyer and hope it will not take 2 months to credit it to the correct FF program.

t1nt1n, you sounded awfully desperate :p ;) but I can understand why.

I'd like to think of it more as "resigned" than being "desperate". :)

Yes, I got my 'incorrect mileage credit' removed from Krisflyer and hope it will not take 2 months to credit it to the correct FF program.

Do let us know how long it takes .. I'm guessing I'm only a QPP01, thus the "delay". :D

Don't get me wrong .. not complaining at all!! :D

So far this year, whatever shown in FQTV and FQTS in my PNR, were correctly printed out in the BP. My only missing sector was SIN-SYD. The reason was due to the fact I changed from SQ221 to SQ231 at SKL. The BP was printed correctly, but somehow the PPS sectors never posted, as well as the miles that credited to UA MP.

Was just informed by my PPS coordinator: if you are doing 'double-dip', make sure the FQTS & FQTV things are done for each and every sector in your PNR. I.e., not just one entry for the whole reservation.

Hi StarG

That's was rather uncanny; reading your advice and also just receiving my latest reservation having FQTS and FQTV for every sector. Good advice. ^

I agree with you...my previous single FF entry (the double dip one) resulted in countless hours of fun with Krisflyer Membership services.

SQ JNB just told me I could not enter my BD number into the PNR for my upcoming MFU J class segment CPT-SIN, solely because it's MFU.

The underlying Y fare basis is definitely mileage earning.

Is it worth seeking out a different agent or referring this (as most matters) to SQ HQ?

Hmmm...I put in my LH number for an upcoming SIN-JFK-SIN economy flight next week because its booked in Y, then upgraded using KrisFlyer miles. Will checkin using my LH card and see how it turns out.

Remember that your Y booking perhaps correctly set up as FQTV LHxxx. And make sure that your upgraded J booking shows the same thing. FQTS SQxxx and FQTV LHxxx.
What happened generally is that when you upgraded to J, the new booking in J will contain automatically both FQTS and FQTV as SQxxx. Eventhough you show your LH card the agent will say it's there, because yes, it's there in the original Y booking, but the one that will be printed in the BP is whatever info in the upgraded PNR.

Update: I booked the Y ticket online with my LH number. Upgraded to J using KrisFlyer miles and the PPS Amex discount. When I did an OLCI for the new J booking, I entered my LH number in the FF no field and got this error message "Please enter a valid Frequent Flyer no." ...? So I enter my LH number a second time and this time the website accepts it and continues with my OLCI. J Boarding prints as expected for LH miles credit. Three days later, no miles have shown up in my LH account and I'm mildly worried because they either post on the 3rd day or not at all. On my return leg, the same error message pops up during OLCI with my LH number, but it accepts my LH number the second time around. Checkin agent confirms that he has my LH number for miles. Boarding pass prints as expected. No credit shows up in my LH account again. :mad:

So I put in a missing mileage request to LH for the two flights and two months later I get the 29k-odd miles for Y credited in my LH account. Phew!

Thus ends an interesting experiment....Seems like SQ can't automatically handle crediting the paid segments to other airlines on KrisFlyer-upgraded tickets. I have never had this problem if I had my KrisFlyer number for earning the paid-class miles on KrisFlyer-upgraded tickets.

I'd like to think of it more as "resigned" than being "desperate". :)



Do let us know how long it takes .. I'm guessing I'm only a QPP01, thus the "delay". :D

Don't get me wrong .. not complaining at all!! :D

well t1nt1n, I got it after abt 3 months. Phew.... Got a email confirmation (as well as checking my online statement) from Krisflyer pretty quick but I suspect it is the crediting to the receiving FF program that caused the delay.

Update: I booked the Y ticket online with my LH number. Upgraded to J using KrisFlyer miles and the PPS Amex discount. When I did an OLCI for the new J booking, I entered my LH number in the FF no field and got this error message "Please enter a valid Frequent Flyer no." ...? So I enter my LH number a second time and this time the website accepts it and continues with my OLCI. J Boarding prints as expected for LH miles credit. Three days later, no miles have shown up in my LH account and I'm mildly worried because they either post on the 3rd day or not at all. On my return leg, the same error message pops up during OLCI with my LH number, but it accepts my LH number the second time around. Checkin agent confirms that he has my LH number for miles. Boarding pass prints as expected. No credit shows up in my LH account again. :mad:

So I put in a missing mileage request to LH for the two flights and two months later I get the 29k-odd miles for Y credited in my LH account. Phew!

Thus ends an interesting experiment....Seems like SQ can't automatically handle crediting the paid segments to other airlines on KrisFlyer-upgraded tickets. I have never had this problem if I had my KrisFlyer number for earning the paid-class miles on KrisFlyer-upgraded tickets.So you find LH the best FF program at the moment??Is it really 29k miles to JFK and back - wow, good deal!

On UA, JFK-SIN (one way), I only got 10234 miles + 2559 bonus miles for raffles!

Is it really 29k miles to JFK and back - wow, good deal!

On UA, JFK-SIN (one way), I only got 10234 miles + 2559 bonus miles for raffles!

Economy S and Y classes on SQ earn a 50% percent bonus miles when crediting to LH...they also count as status miles.

Economy S and Y classes on SQ earn a 50% percent bonus miles when crediting to LH...they also count as status miles.Cool! ^

Economy S and Y classes on SQ earn a 50% percent bonus miles when crediting to LH...they also count as status miles.
On the other hand, my favored W class for LHR-SE Asia trips get a miserly 50% miles on M&M. :(

On the other hand, my favored W class for LHR-SE Asia trips get a miserly 50% miles on M&M. :(Not cool :td:

W class is my favoured class on SQ as well, which nets 100% on UA ( ^ ),

but 50% on TG ( :td: )!

Just noticed that my CGK-SIN-LHR trip on Wednesday they have credited the CGK-SIN leg to my M&M account as requested but the SIN-LHR to my KF account. How they got my KF number I do not know as it was booked through a TA who does not have my KF number and I just handed over my M&M card at CGK.

Anyway will probably just leave it as it looks like I will be going back to CGK in a week so will be extra careful to get the miles to M&M which should secure my SEN status for another two years. Then I think I will start collecting some KF miles so I can get easier access to those F award tickets.

Just noticed that my CGK-SIN-LHR trip on Wednesday they have credited the CGK-SIN leg to my M&M account as requested but the SIN-LHR to my KF account. How they got my KF number I do not know as it was booked through a TA who does not have my KF number and I just handed over my M&M card at CGK.
Is your M&M number included in your KrisFlyer profile? I think it may have been Guy Betsy who mentioned that the SQ system compares your name and frequent flyer number in a reservation with existing profiles in its database.

I once received the notice that I could check in online when I bought a ticket for my dad and didn't supply his KrisFlyer number. My dad and I sort of share the same first name (I have an extra name appended, which is a middle name in the US but still counts as a first name in the Philippines), so the system was seemingly trying to be helpful by filling in the missing details.
Anyway will probably just leave it as it looks like I will be going back to CGK in a week so will be extra careful to get the miles to M&M which should secure my SEN status for another two years. Then I think I will start collecting some KF miles so I can get easier access to those F award tickets.
Have a great trip to CGK. :)

Just noticed that my CGK-SIN-LHR trip on Wednesday they have credited the CGK-SIN leg to my M&M account as requested but the SIN-LHR to my KF account. How they got my KF number I do not know as it was booked through a TA who does not have my KF number and I just handed over my M&M card at CGK.
As I mentioned in my post a longtime ago, there is a strange thing going on about this FQTV. I had the same exact thing happened many times, CGK-SIN credited correctly to LH, and somewhere somehow, SIN-XXX would be shown as credited to SQ. And yes, next time double check triple check. It seems the SQ CRS did that. My PNR was clearly showing FQTV LH... Thus, now, I always make myself a time to go to the counter in SIN, and ask the agent to make sure, indeed it's LH M&M not SQ KF for my segment SIN-XXX.

I share your sentiment....however at times because of these issues, I have given up trying especially when I have one ticket with AAA-BBB-CCC all segments (AAA-BBB and BBB-CCC) credited to different FF program.

Seeing as this seems to be *the* thread on double dipping I thought I would post my query here rather than starting a new topic.

I supplied my TA with my LH M&M number which is showing on my ET receipt, but logging in to the "My Booking" feature on the SQ website via the Booking Reference field (i.e. NOT logging in using my KF number), the booking is showing my KF number listed with no mention of my LH M&M number.

Is this good? (I have a feeling it isn't.)

Seeing as this seems to be *the* thread on double dipping I thought I would post my query here rather than starting a new topic.

I supplied my TA with my LH M&M number which is showing on my ET receipt, but logging in to the "My Booking" feature on the SQ website via the Booking Reference field (i.e. NOT logging in using my KF number), the booking is showing my KF number listed with no mention of my LH M&M number.

Is this good? (I have a feeling it isn't.)

I would not be too worried at this stage. When you do your OLCI, then make sure the FF # there is your LH one..it's ont e same page where you enter your passport details. Finally at checkin, make sure your BP is correct as well. Hope you find this useful (from one paranoid SQFAN) :D

I would not be too worried at this stage. When you do your OLCI, then make sure the FF # there is your LH one..it's ont e same page where you enter your passport details. Finally at checkin, make sure your BP is correct as well. Hope you find this useful (from one paranoid SQFAN) :D

Agreed. B-HXB assuming you are flying ex-AKL in business or first, most of the Menzies ground staff on the business and first check in desks now know what the boarding pass should look like. On my last SQ trip there was a new person still struggling with the right keystrokes but at least she recognised it didn't look right and to get help. They've come a long way since when they first took over SQ ground handling.

Seeing as this seems to be *the* thread on double dipping I thought I would post my query here rather than starting a new topic.

I supplied my TA with my LH M&M number which is showing on my ET receipt, but logging in to the "My Booking" feature on the SQ website via the Booking Reference field (i.e. NOT logging in using my KF number), the booking is showing my KF number listed with no mention of my LH M&M number.

Is this good? (I have a feeling it isn't.)

Looks normal. I have a RTW booked with my LH FF number and in the "My Bookings" on the SQ website it only shows my KrisFlyer number. The first 5 segments of the RTW posted fine to LH. Just follow SQFAN's advice above.

Thanks guys, was just getting worried i) having not done it before and ii) all that talk about not letting SQ anywhere near your KF number!

Thanks guys, was just getting worried i) having not done it before and ii) all that talk about not letting SQ anywhere near your KF number!Based on my limited experience with PPS, I think what is most important is that you make sure that your chosen FF# (where you want the miles) is listed in your KF account, and I would limit this to 1 FF# only, initially. (which I have done)

The SQ system would then refer to that FF# (such as LH or UA) in your KF account, and then *automatically* (*no need* to confuse the counter staff with your KF account) put in your KF# on the BP. If this is not happening, then your FF# has not really been placed in the system, which is what I found when departing AMD last month....they called over a supervisor, after I protested regarding this, and *it worked*.

However, it may be of interest to see whether 2 FF#'s or more can be placed in one's SQ KF account (I think it should not be a problem whatsoever)....others can provide feedback on this!

Good luck!

yes you can have multiple FFPs in your profile

I credit to different programs depending on route, class, requalification status/needs, promos, etc.

SQ really doesn't want to admit that they can't consistently execute and credit the double-dip properly.

I have one flight from June 23 that they mis-posted, and I have personally visited the Paragon Center twice and the SQ ticket office at Changi once.

Seeing this thread prompted me to check and see if it has been fixed, but it has not. Stuff like this is very frustrating, expecially since every contact with SQ begins with the CSr or manager trying to say it wasn't SQ's fault.

SQ really doesn't want to admit that they can't consistently execute and credit the double-dip properly.

I have one flight from June 23 that they mis-posted, and I have personally visited the Paragon Center twice and the SQ ticket office at Changi once.

Seeing this thread prompted me to check and see if it has been fixed, but it has not. Stuff like this is very frustrating, expecially since every contact with SQ begins with the CSr or manager trying to say it wasn't SQ's fault.

I gave my KF# to my TA hoping that perhaps if I gave her that number a waitlisted flight would clear-up. Don't know if that's what it was, but the next day the flight did clear-up.

Of course, the end result is that a SYD-SIN-PVG flight gave me the proper miles to UA for SYD-SIN while the SIN-PVG flight got entered into KF.

I think this has something to do with connecting flights, but I'm not sure, because my PVG-SIN flight earlier this week (and the SYD-SIN) got credited correctly. Waiting to see how the SIN-SYD flight earlier got credited (will check in a day or two).

I'm off to call SIN PPS tomorrow I guess ...

And on that note .. the last two times (especially the last one) I called SIN PPS I got a mild note that I should be calling the SYD PPS line because I'm tying-up their line for their SIN customers.

:(

Edit/Added: And yes, all my boarding passes show the "correct" things ... SQwhatever followed by UA*G ETKT.

yes you can have multiple FFPs in your profile

I credit to different programs depending on route, class, requalification status/needs, promos, etc.

Was just informed by my PPS coordinator: if you are doing 'double-dip', make sure the FQTS & FQTV things are done for each and every sector in your PNR. I.e., not just one entry for the whole reservation.

Armed with the above 2 advise, and for the purpose of PPS double dipping: When I purchased a *A CRTW with the first departing flight on SQ, and with a total of 10 segments in the PNR (majority with SQ), can I have the first 5 segments on FQTV UAxxx (to credit EQM to UA Mileage Plus), and the last 5 segments on FQTV SQxxx (to credit EQM to SQ KrisFlyer), and without causing any confusion with anybody?

Thanks in advance for your response.

Armed with the above 2 advise, and for the purpose of PPS double dipping: When I purchased a *A CRTW with the first departing flight on SQ, and with a total of 10 segments in the PNR (majority with SQ), can I have the first 5 segments on FQTV UAxxx (to credit EQM to UA Mileage Plus), and the last 5 segments on FQTV SQxxx (to credit EQM to SQ KrisFlyer), and without causing any confusion with anybody?

Thanks in advance for your response.

Yes. To confirm, ask SQ to email you the booking details showing all the SSRs for FFP numbers. It should show something like this:

SSRFQTSSQHK/ SQ Q xxxxxxxx
S1 SSRFQTVSQHK/ UAxxxxxxxx.G
S2 SSRFQTVSQHK/ UAxxxxxxxx.G
...
S5 SSRFQTVSQHK/ UAxxxxxxxx.G
S6 SSRFQTVSQHK/ SQxxxxxxxx.G
...
S10 SSRFQTVSQHK/ SQxxxxxxxx.G

S5 SSRFQTVSQHK/ UAxxxxxxxx.G


Thanks again. Assuming the above segment (as per my earlier example), I want my EQM to be credited to UA's FFP. Just to confirm and to be sure, should it be "SSRFQTVSQHK" (as per the above reply) or "SSRFQTVUAHK"?

Thanks again.

I have made a reservation and below is the booking details:

SSRFQTSSQHK/ SQ Q xxxxxxxxxx
SSRFQTVSQHK/ SQxxxxxxxxxx.G
S1 SSRFQTVSQHK/ UAxxxxxxxx.G
S2 SSRFQTVSQHK/ UAxxxxxxxx.G

Will this caused any hiccups in double-dipping? Or do I need to request to delete the above line in BOLD away?

Thanks in advance.

I have made a reservation and below is the booking details:

SSRFQTSSQHK/ SQ Q xxxxxxxxxx
SSRFQTVSQHK/ SQxxxxxxxxxx.G
S1 SSRFQTVSQHK/ UAxxxxxxxx.G
S2 SSRFQTVSQHK/ UAxxxxxxxx.G

Will this caused any hiccups in double-dipping? Or do I need to request to delete the above line in BOLD away?

Thanks in advance.

I'm no expert, but common sense tells me that the line in bold should not be there...Maybe this is the flaw in the system thats causing all the problems :D