Hotel Deals - Thread for people whose Tokyo/Osaka bookings were NOT cancelled & who ARE traveling

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FLYERTALKERS CONFIRMED TO TRAVEL TO TOKYO OR OSAKA

TOKYO
December 5-10 - the_nomad - queen executive
December 27-January 4 - chuckd - king executive
January 22-27 - jxtai - king deluxe
March 5-12 - flyingwish - king executive
April 6-16 - thesilb - king executive
April 12-19 - MADFORMILES - queen executive
April 14-17 - frankytalia - king executive
April 15-22 - gleff - king executive
April 16-23 - jack123 - king executive
April 25-May 1 - Alvnmri - not stated
May 1-9 - sqeaker - king executive
May 15-24 - chuckd - king executive
June 10-16 - tigergrrl - king executive
July 18-24 - zabes64 - king executive
August 7-14 - Hans Dampf - king executive
August 12-18 - sqeaker - king executive
September 19-28 - cygone - king executive

OSAKA
November 24-27 - sunabe1 - queen deluxe
December 8-12 - John_OHST -twin executive
December 9-13 - dshih - king executive
January 12-15 - flying MD - not stated
January 15-21 and 22-27 - Hans Dampf - king executive
January 28-February 4 - jxtai - king executive
March 9-13 - boifromtroy - king executive
March 19-26 - Rainwolf - king executive
April 2-16 - otamxuan - king executive
April 10-16 - NWA-PLAT - king executive
April 11-14 - fiumicino - ?
April 19-24 - MADFORMILES - king executive
April 11-14 - frankytalia - king executive
April 23-26 - jack123 - king executive
April 30-May 13 - Rainwolf - king executive
May 1-14 - sqeaker - king executive
May 23-30 - gemac - king executive
May 27-31 - channa - king executive
July 1-30 - Hans Dampf - king executive
August 18-24 - sqeaker - king executive
September 1-4 - boifromtroy - king executive
September 7-21 - BillScann - king executive
September 15-19 - cygone - twin executive


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Please post your information in the thread below. I will keep this uppermost section updated regularly.

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First off, my deep sympathy to my fellow FTers who fell into the "cancelled" camp. I think it's a drag.

For those of us who fall into the "I reaffirmed with Expedia and got a case ID number, and my reservation has been affirmed" category, I think we have some issues of our own to deal with now, and I think a special thread is warranted to track treatment of us as a class.

So: who are you, and when are you going? I think the community of us who have invested a lot of money in airfare, and likely convinced other non-FTers to join them on this odyssey, would very much like to know that (i) your reservations are, in fact, honored and (ii) whether the room description you were promised was actually delivered to you.

If you are the first person with an affirmed booking, we will surely be looking to you with great anticipation so we can breathe a sigh of relief once you are, hopefully, treated as per your contract. Until I hear from someone in this position, given the manner communications have been handled here I have to admit I'm restless that I've looped a bunch of family members into this trip, and we'll somehow get screwed.

I will start: Tokyo, April 6-16, multiple rooms for me and my extended family. All are "King executive level", and all have been affirmed as valid by Expedia.

Check again, they just told me after a 3 re-confirms (1 email, 2 on the phone) that I am canceled.

Its not overwith.

Pointeater, sorry you are getting the run around. I have definitive written communication from Expedia saying they will honor our rooms, and I don't think they'd be so blazen as to rescind it. On my side, though, is the fact that our travel group is comprised of a large firm corporate lawyer (me), a San Francisco assistant district attorney, two criminal defense litigators, a real estate lawyer and a Los Angeles large firm commercial contracts litigator. I would hate to have to tell that group, most of them already having purchased nonrefundable air, that Expedia is backing out on the contract! So far I've shielded them from this whole incident to let them enjoy looking forward to the trip. I'm suffering the mental anguish all on my own!

Pointeater, sorry you are getting the run around. I have definitive written communication from Expedia saying they will honor our rooms, and I don't think they'd be so blazen as to rescind it. On my side, though, is the fact that our travel group is comprised of a large firm corporate lawyer (me), a San Francisco assistant district attorney, two criminal defense litigators, a real estate lawyer and a Los Angeles large firm commercial contracts litigator. I would hate to have to tell that group, most of them already having purchased nonrefundable air, that Expedia is backing out on the contract! So far I've shielded them from this whole incident to let them enjoy looking forward to the trip. I'm suffering the mental anguish all on my own!

So if they do cancel in the end, is it safe to presume someone from the group of legal eagles will be pursuing legal channels? :D

I should also re-affirm, in this age of re-affirmations, that I have written confirmation of honoring my reservation as well with case ID yada yada.

Its ok. We dont hate you, the lucky.

But Expedia will NEVER get a single cent from me again.
They can wipe with that worthless voucher.

Hilton.... You too. You've got a nice letter coming with my gold card. I dont want it and will be sure to let EVERYONE know why i'm checking into another brand of hotels EVERY time i do it.

Best of luck to you lucky ones.

Well I haven't had my reservation cancelled (yet), nor did I call/email to reconfirm. I WILL be checking into the Hilton Tokyo next Friday unless I hear otherwise from Expedia in which case they can pay for my replacement room. I read in USA Today that Nov. reservations will be honoured so I am taking them at their word on this.

I have not received any communication from Expedia since the initial confirmation email of my booking and I called Hilton a couple of days ago and successfully added my HH number to the reservation. I don't see any reason for me to contact Expedia at this point. My first trip is in January and I'd assume that my booking will be honored since I haven't heard anything by now. It might help that it is only for three nights and over a weekend to boot, which I assume is not as busy at the hotel anyway so there is no real loss involved for them.

I would hate to have to tell that group, most of them already having purchased nonrefundable air, that Expedia is backing out on the contract! So far I've shielded them from this whole incident to let them enjoy looking forward to the trip. I'm suffering the mental anguish all on my own!

I can relate to your mental anquish ... I booked a room for a friend for the same dates as mine, and I waited till Tuesday to tell her, and she is so excited. Now I really don't want to tell her the truth; till I know something for sure BUT with the way things are going who knows.

Pointeater, sorry you are getting the run around. I have definitive written communication from Expedia saying they will honor our rooms, and I don't think they'd be so blazen as to rescind it. On my side, though, is the fact that our travel group is comprised of a large firm corporate lawyer (me), a San Francisco assistant district attorney, two criminal defense litigators, a real estate lawyer and a Los Angeles large firm commercial contracts litigator. I would hate to have to tell that group, most of them already having purchased nonrefundable air, that Expedia is backing out on the contract! So far I've shielded them from this whole incident to let them enjoy looking forward to the trip. I'm suffering the mental anguish all on my own!
Don't tell them, just go. Hilton may check you in, in which case you will have a delightful and inexpensive trip. Hilton may not check you in, in which case please post a blow-by-blow report of how six enraged lawyers react to a situation like this. :)

I thought I was good to go, but they're now saying all of the reservations will be cancelled.

I talked to Expedia twice and with Hilton once. Expedia stated that they will honor the reservation, while Hilton stated that it is a valid reservation. I am not booking plane tickets yet, just in case. My reservation is not until May anyway. May 18-21, executive room.

This is case-by-case now, they are currently enough aware of the situation to confirm if they will honor yours or not

Doesn't anyone see a problem here? You are so sure that it's a go, but until you go to the hotel stay and check out. You are all speculating.
Do you think that at this point they may just cancel all rooms? I do
Do all of you lawyers think they can cherry pick what reservations they choose to honor? The T & C's on the website specifically say no need to reconfirm.
I called Hilton after booking, confirmed and added my Gold number. Before they pulled the deal.
That's my story, Expedia sent me the cancel email, the Hilton website shows the reservation is still active. :confused:

Doesn't anyone see a problem here? You are so sure that it's a go, but until you go to the hotel stay and check out. You are all speculating.
Do you think that at this point they may just cancel all rooms? I do
Do all of you lawyers think they can cherry pick what reservations they choose to honor? The T & C's on the website specifically say no need to reconfirm.
I called Hilton after booking, confirmed and added my Gold number. Before they pulled the deal.
That's my story, Expedia sent me the cancel email, the Hilton website shows the reservation is still active. :confused:

BDLORD, I actually spent 3-4 hours researching this (under CA law at least). My legal analysis of why they are "cherry picking" appears in post #1421 of the main thread. I'm a corporate lawyer, not a litigator, so I welcome comment or critique on it.

I honestly believe they will honor the re-affirmed reservations.

BDLORD, I actually spent 3-4 hours researching this (under CA law at least). My legal analysis of why they are "cherry picking" appears in post #1421 of the main thread. I'm a corporate lawyer, not a litigator, so I welcome comment or critique on it.

I honestly believe they will honor the re-affirmed reservations.
Thanks for the brief, I have no problem taking them to small claims court, if I have to. I would prefer not to.
I will try to file first in CT. My lawyer seems to think that we can file here in the state we live in, even though the T & C's claim King County as the venue. IMO they don't abide by the rules they created so what the heck. It is principle now.
Expedia, do the right thing honor all or none. They can tell who booked a couple stays and the folks who were greedy.
All IMHO.
Thanks

BDLORD: I do agree with your lawyer that in any state in America, you ought to be able to sue them in your local small claims court. It is pretty clear that a forum selection clause to Washington, in an adhesion contract (i.e. one in which one party is prohibited from negotiating - "take it or leave it"), is invalid per the U.S. Supreme Court. Companies throw them in to try and scare you out of filing suit, but I agree with your counsel - you could bring an action in your home state. That's where you entered into the contract.

Also, as per above, you rights in your home state very well could be greater than those in California. Good luck!

BDLORD: I do agree with your lawyer that in any state in America, you ought to be able to sue them in your local small claims court. It is pretty clear that a forum selection clause to Washington, in an adhesion contract (i.e. one in which one party is prohibited from negotiating - "take it or leave it"), is invalid per the U.S. Supreme Court. Companies throw them in to try and scare you out of filing suit, but I agree with your counsel - you could bring an action in your home state. That's where you entered into the contract.

Also, as per above, you rights in your home state very well could be greater than those in California. Good luck!
Thank you and good luck to you also! I hope they honor your reservation.
I really don't want to just to make that clear. My time is valuable.

For those of us who fall into the "I reaffirmed with Expedia and got a case ID number, and my reservation has been affirmed" category, I think we have some issues of our own to deal with now, and I think a special thread is warranted to track treatment of us as a class.

So: who are you, and when are you going? I think the community of us who have invested a lot of money in airfare, and likely convinced other non-FTers to join them on this odyssey, would very much like to know that (i) your reservations are, in fact, honored and (ii) whether the room description you were promised was actually delivered to you.

I am in the same boat as you. I reconfirmed with Expedia, mentioning my intent to buy non-refundable air transportation, and was given an affirmation that my reservation will be honored as purchased. This was tracked in an Expedia case with a Case ID.

Upon receipt of such communication, I did purchase business class air travel to Osaka, as well as to an onward destination.

I'm at the Hilton Osaka, 5/27 - 5/31 in a King Executive Room with executive lounge access and breakfast.

Thanks for the brief, I have no problem taking them to small claims court, if I have to. I would prefer not to.
I will try to file first in CT. My lawyer seems to think that we can file here in the state we live in, even though the T & C's claim King County as the venue. IMO they don't abide by the rules they created so what the heck. It is principle now.
Expedia, do the right thing honor all or none. They can tell who booked a couple stays and the folks who were greedy.
All IMHO.
Thanks

Why honoring somebody without any expenses paid right now? I still believe they should only honor those reconfirmed; for those that have expenses from arrangements before they finally sent the email cancelling, they should reimburse those expenses or provide the accomodation at the same conditions.

I think we are hijacking the main thread on this matter and if this is not used for confirming who are travelling it should be closed.

Hey guys, this is the same conversation that is taking place in the master thread. More than enough people willing to speculate with you over there. Lets keep this one on topic if possible. Not trying to be an ..., just saying.

Just one quick comment, to correct what I believe is a misstatement above.

Adhesion contracts, in many circumstances, *are* valid. The exceptions are generally matters where public policy requires a different result, such as: a) safety/health (emergency room treatment); b) such unacceptable terms as to appear unfair.

As it relates to venue clauses in travel contracts the U.S. Supreme Court has, for example, specifically affirmed the *validity* of such clauses.

For example, here is a 2004 case in which a court, referring in part to the U.S. Supreme Court, told a U.S. citizen that they were required to sue in Paris, France: 2004 Case (http://www.4dca.org/Mar2004/03-03-04/4D03-1333.pdf)

Hey guys, this is the same conversation that is taking place in the master thread. More than enough people willing to speculate with you over there. Lets keep this one on topic if possible. Not trying to be an ..., just saying.

Agreed. To try and keep this thread on topic, I will maintain a master list of those who post that they *ARE* traveling at the top of the thread. Thanks chuckd.

Are there really only two of us already confirmed to go? Expedia sure is getting off easy here. If you have air tickets and are planning to go, please post to this thread. Thanks!

I made 2 bookings for April 2006 (one for myself and one for my family; we are traveling separately). On Sunday, I called Expedia and got a reconfirmation over the phone. Feeling uncertain, I also sent them an email to ask for the reconfirmation in writing. I received that confirmation email with a case ID. I haven't received any communication from Expedia and my rez still showed up on Expedia.com as of last night (can't access the site this morning), so I assume we are good to go and we are going. This is my parents' first trip to Japan and they are very excited. I really hate to have to burst their excitement.

I also called Hilton (the general 1-800 number) to ask if they could add my Hilton number to my res. The CSR refused to do it (why? I am confused about this since there are plenty to others who have done that successfully. Perhaps I should try again?) but said that she could see that both of my reservations were confirmed.

I will be in Osaka from 4/2 to 4/9 next year. The other booking is for 4/9 to 4/16.

Both are King Executive.

I think you may find that many who are actually going are reluctant to make a public statement for fear that yet another change may come about if too much is said about it.

I know that this is not about gloating...but it could be perceived that way by some or by Expedia/Hilton. IMHO, of course.

I think you may find that many who are actually going are reluctant to make a public statement for fear that yet another change may come about if too much is said about it.

I know that this is not about gloating...but it could be perceived that way by some or by Expedia/Hilton. IMHO, of course.

I would really hope at this point, if people have made air arrangements and are finalized to go, they wouldn't withhold from posting it here for two reasons:

(1) Clearly this helps the community of us who have invested hard money in air tickets, etc., who have made requests for time off work, and who have generally rearranged their lives logistically and financially to make this trip happen. For the reasons stated in the opening post, we all have a vested interest in making certain that we are being treated as per our contracts.

(2) One shouldn't "hide" - I'm certainly not. I received a reaffirmation of my contract and I expect they will honor this. There is no real reason to do so, the facts are what they are, and if Expedia wants to be vindictive because you're trying to converse with people in your same position, this can only hurt them. Despite their poor level of communication ghere, I do not think they are "dishonest" and I thus do not think they would go out of their way to be "vindictive". There's bad communication/disorganization in responding to a crisis on the one hand, and dishonesty on the other. Nothing here suggests the latter.

Any idea if they are only honoring those reservations that are made by valuable customers (ie. Hilton Honors status customers, or high usage Expedia customers)?

I have confirmed reservations with e-mails from Expedia and also talked to someone at the special number to reconfirmed my reservation after it was confirmed already. I just called again and talked to someone really nice at Expedia to reconfirm again since I have two reservations, one for 12/9 to 12/12 and another from 12/11 to 12/13 (yes I made a mistake and overlapped by one day :) ) when I was trying to extend my reservation when booking.

So the agent was saying that the policy is that if you are traveling before Dec 1 or booked as part of a package, or called to reconfirm prior to being cancaled (not sure what was the date that it was canceled, they will honor the rate). The agent also mentioned that the named person have to check in so you can't sell the room to another person and adviced me there might be special taxes and fees are not covered (i.e. incidentals for hotel rooms etc... which is pretty standard)

Just a quick note about how helpful this website has been. I was lucky to find it when I was doing a Yahoo search on Hilton Osaka after booking my ESR.

I have reservations at the Hilton Osaka for 2 Queen Deluxe Rooms, arrival date November 24 for 3 nights. I have been "reconfirmed" through the special 866 Expedia number and have been told everything is set. I also have my printed intinerary which states my reservation has been confirmed by Hilton Osaka.

As a back-up plan, I do hold another reservation at a Osaka Hotel for the same dates should things go terribly wrong at check-in :( But I can't imagine being turned out into the street....

Anyone see anything I've missed??

Of course I will post as soon as I can after checking in to let you all know what happened.

I'm good for the Osaka Hilton in a king exec, 7-21 September 2006. Please don't hate me!

Please add me,

11-14 osaka
14-17 tokyo

Please add me,

11-14 osaka
14-17 tokyo

Frankytalia, what month are those for, and what type of rooms? Thanks!

Frankytalia, what month are those for, and what type of rooms? Thanks!
I'm sorry! That's the fault of the "vino novello" that just came out here in Italy :D

I'm from 11-14 April in Osaka and 14-17 April in Tokyo, King Executive (hope for an upgrade :D)

Edited because my comments were in bad taste and offended the OP.

CF

Edited because my comments offended tenmoc.

CF

Since CART_Flagman removed his post, I will delete my post which questioned why he would initiate what I viewed as a personal attack. We can all hug now and sing "We Are The World". :p

You seem nice, but perhaps your story is more fable than truth. A week ago, these important people you mention above had no intention of going to Japan. Now all of a sudden, they've got non-refundable tickets (coach?) and are relying on you to get through all the red tape of an Expedia fiasco?! I just don't buy it.

CF

:rolleyes: :rolleyes: Pretty harsh personal attack for no apparent reason. :eek: :rolleyes: :rolleyes:

I think all of you are liars. Filthy liars. Is anyone going to be there May 15-25?

I'm confirmed for one night at the Hilton Tokyo from 2/25 - 2/26. Since I didn't explicitly reconfirm my 9/3 - 9/11 Tokyo reservation, Expedia said to kiss off. In their words, since they didn't explicitly reconfirm the second rez, they were within their rights to cancel it.

Did Expedia mention the need to rebook? Or can you leave your reservation "as is"? There have been members in the past who called and had Expedia rebook for them using Expedia's corporate credit card as payment. This avoids future complications with Hilton's side of the honoring.

Did Expedia mention the need to rebook? Or can you leave your reservation "as is"? There have been members in the past who called and had Expedia rebook for them using Expedia's corporate credit card as payment. This avoids future complications with Hilton's side of the honoring.

They rebooked the itinierary I had re-confirmed, then gave me a spiel that it was within their rights to cancel the second one because my re-confirmation only extended to the first rez, not both. This really strikes me as splitting hairs, though I'm kicking myself for not including the second itinerary in my reconfirmation.

They rebooked the itinierary I had re-confirmed, then gave me a spiel that it was within their rights to cancel the second one because my re-confirmation only extended to the first rez, not both. This really strikes me as splitting hairs, though I'm kicking myself for not including the second itinerary in my reconfirmation.

Wow, that really is quite ridiculous. You could call again and argue that since you were told the pricing error would be honored, you assumed it would be honored for the other reservation as well (since the circumstances were identical).

Wow, that really is quite ridiculous. You could call again and argue that since you were told the pricing error would be honored, you assumed it would be honored for the other reservation as well (since the circumstances were identical).

I did, and they said that without a reconfirmation that itinerary is subject to chances, cancellations, could not be honored, blah blah blah. Basically, if that's true, you should never book through Expedia. They made it sound as though no reservation is ever final, unless they really say so.

They rebooked the itinierary I had re-confirmed, then gave me a spiel that it was within their rights to cancel the second one because my re-confirmation only extended to the first rez, not both. This really strikes me as splitting hairs, though I'm kicking myself for not including the second itinerary in my reconfirmation.

I have three re-reconfirmed reservation in Janauray. Do you think I should call them to ask them to rebook my reservations? I am afraid once they cancel my reservations, there will be very hard to rebook again. :rolleyes: :rolleyes:

I have a reservation that Expedia still insists will be honored and has never suggested otherwise :D 4/15 - 4/22. Looks like I may check out on 4/19 though.

(Whoops, above dates apply to Hilton Tokyo, King Executive)

I have three re-reconfirmed reservation in Janauray. Do you think I should call them to ask them to rebook my reservations? I am afraid once they cancel my reservations, there will be very hard to rebook again. :rolleyes: :rolleyes:

If you have a case id, and the case id makes reference to all three reservations that says the reservations will be honored, then I would call. Those are the individuals who appear to be on the safest ground right now. Every other reservation is being cancelled, unless you have a silver tongue. :)

Gleff and Thesilb : What about going for dinner on April 15th?

Gleff and Thesilb : What about going for dinner on April 15th?

I might have to leave a little early, but if I'm there - that would be great. Nice idea.

Indeed!

15th'll be the first night that mrs. gleff and I are there, assuming all goes according to plan that's be great! ^

If you have a case id, and the case id makes reference to all three reservations that says the reservations will be honored, then I would call. Those are the individuals who appear to be on the safest ground right now. Every other reservation is being cancelled, unless you have a silver tongue. :)

I have case id for all my reservations and I even have the email said they will honor my re-reconfrimed reservations. How long did it take for your new reservations to appear on your account after you rebooked by their coparate account's credit card ? Still very confusing...sigh.. Everyone besides cmdinnyc called to rebook?

Hilton Osaka, Exec King on March 9-13 and Sept 1-4 for me.

Hilton Osaka, Exec King on March 9-13 and Sept 1-4 for me.
boifromtroy, got those added - thanks!

Still very confusing...sigh.. Everyone besides cmdinnyc called to rebook?

I have not called to rebook yet. I haven't heard anything from expedia since I got them to reconfirm my reservation last Tuesday. I have an additional reservation I booked for a friend (under his name) that I did not reconfirm, and I am very eager to see that one honored, as well.

I reconfirmed initially for Osaka, and my reservations had not been voided. Yet, I was still hesitant to call Expedia and get a final, final word on this. I worked up the nerve today. What a surprise. I got the most friendly and helpful agent I have ever experienced anywhere regarding travel. I was reconfirmed and a supervisor put his/her blessing on it and memorialized everything in my case file. Way to go Expedia! I am now inclined to stick with them for my future business. Thanks to everyone at FT for sharing their experiences and strategies. I'm looking forward to Osaka during Easter and Memorial Day.

I reconfirmed initially for Osaka, and my reservations had not been voided. Yet, I was still hesitant to call Expedia and get a final, final word on this. I worked up the nerve today. What a surprise. I got the most friendly and helpful agent I have ever experienced anywhere regarding travel. I was reconfirmed and a supervisor put his/her blessing on it and memorialized everything in my case file. Way to go Expedia! I am now inclined to stick with them for my future business. Thanks to everyone at FT for sharing their experiences and strategies. I'm looking forward to Osaka during Easter and Memorial Day.

SDAA - Nice! What are your dates and room type - I will add you to the confirmed listing in the first post of this thread.

2 King Executive Rooms for me and my friend 18-24/JUL Tokyo, was smart enough to reconfirm the 2nd room when the USA today article came out and luckily they reaffirmed it, also have since sent them an email asking for the coupon to be removed from my account as I didn't need any further consideration from them as they were honouring both my res. Didn't want them to try and bite me in the butt with that one later somehow.

Those of you who are being "reconfirmed":

Are they rebooking you at the correct rate, just adding notes to your res saying you're good to go, or something else? Thanks!

If you are going to Osaka here is a nice map of the area around the Hilton:

http://www.tourism.city.osaka.jp/en/area_osaka/index_kita.html#

just click "Map" when this page opens.

I just got off the phone with Greg, a very courteous gentleman at the Expedia emergency 866 number, who triple-confirmed my reservations for me (I had never gotten a "request to call", so I thought I should call in to make certain they would abide by their "we'll abide" email).

He told me:

1. They have cancelled everyone's reservations that they are going to cancel.

2. If your reservation is "alive" in the Expedia system as of now, its good to go. They won't be doing any further cancellations at all.

3. Evidently only some bookings required a "rebooking" at the higher rate to be valid. Others are perfectly fine as-is. Mine fell into the latter category. I didn't get a sense of why it might be one way or the other.

So...if you have "active" reservations, post your dates here - no reason to hold back now - - I'll continue to keep the top post in this thread updated so we can all plan our trips and meet-ups, etc.

Mine is Osaka 1/28 to 2/4 King executive room
1/31 to 2/3 King executive room (under my sister name)
Tokyo 1/22 to 1/27 King Deluxe room

That's good to know the silb. I'll post my dates as soon as I figure out which ones I'm going to keep. Looks like Dec 28-jan 4, and May 15-26. Cancelling a march week to go to GLA.
Also, is there any difinitive answer on whether or not getting them to rebook with their corporate card is necessary? I had them email me all my iteneraries yesterday, and am at this point confirmed a dozen times over.

So...if you have "active" reservations, post your dates here - no reason to hold back now - - I'll continue to keep the top post in this thread updated so we can all plan our trips and meet-ups, etc.

Have you checked w/ Osaka Hilton to see if THEY will be honoring the reservation (without an Expedia payment of a higher rate)? Seems to me that to be sure, you need written confirmation from Hilton...

I'm in... ^

Tokyo 12/05/05 - 12/10/05 Queen executive

I just got off the phone with Greg, a very courteous gentleman at the Expedia emergency 866 number, who triple-confirmed my reservations for me (I had never gotten a "request to call", so I thought I should call in to make certain they would abide by their "we'll abide" email).

He told me:

1. They have cancelled everyone's reservations that they are going to cancel.

2. If your reservation is "alive" in the Expedia system as of now, its good to go. They won't be doing any further cancellations at all.

3. Evidently only some bookings required a "rebooking" at the higher rate to be valid. Others are perfectly fine as-is. Mine fell into the latter category. I didn't get a sense of why it might be one way or the other.

So...if you have "active" reservations, post your dates here - no reason to hold back now - - I'll continue to keep the top post in this thread updated so we can all plan our trips and meet-ups, etc.

I sure hope this is the case. I made my reservation for a week in Mid 2006. I have never received any e-mail from Expedia (despite sending in 2 inquiries). My reservations still show in Expedia & Hilton and I have had no coupon show up in my Expedia account.

Hi Thesilb,

Can you correct my dshih reservation from Hilton Tokyo to Hilton Osaka still the same dates but it should be in the Osaka section.

Thanks,
David


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FLYERTALKERS CONFIRMED TO TRAVEL TO TOKYO OR OSAKA

TOKYO
December 5-10 - the_nomad - queen executive
December 9-13 - dshih - king executive
January 22-27 - jxtai - king deluxe
April 6-16 - thesilb - king executive
April 14-17 - frankytalia - king executive
April 15-22 - gleff - king executive
July 18-24 - zabes64 - king executive


OSAKA
November 24-27 - sunabe1 - queen deluxe
January 28-February 4 - jxtai - king executive
March 9-13 - boifromtroy - king executive
April 2-16 - otamxuan - king executive
April 11-14 - frankytalia - king executive
May 27-31 - channa - king executive
September 1-4 - boifromtroy - king executive
September 7-21 - BillScann - king executive

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Please post your information in the thread below. I will keep this uppermost section updated regularly.

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I'm in for Tokyo King Executive, 6/10 - 6/16

I’m fairly certain my reservations are confirmed, does anyone think I need anymore proof. First made reservations in Tokyo for ten nights end of September 2006 and four nights mid September in Osaka . Called and confirmed reservations next day and got case number. Emailed received written confirmation and case number following day.

Called this morning and again was told reservations would be honored. Expedia site: my itineraries section, still lists September 15th to 19th Hilton Osaka, Twin Executive Room-Fully Flexible; price including tax $16.76. Hilton Tokyo September 19th to 28th : King Executive Room-Fully Flexible, price 40.60. Is there anything else I need to do to assure the reservations.

I'll be in Osaka in:
March 19th - 25th King Exec
April 30th - May 13th King Exec

I called the Hilton Osaka and was told by their Reservations Manager (Mr. Ohba) that Expedia has asked them NOT to confirm any reservations, at all. Mr. Ohba interpreted Expedia's request to include reservations that have been confirmed by Expedia, and even reservations that have been rebooked using Expedia's corporate credit card (although he did tell me that they cannot see the rate paid, and thus cannot differentiate between the reservations).

Can anyone verify if what he is saying is true?

I called the Hilton Osaka and was told by their Reservations Manager (Mr. Ohba) that Expedia has asked them NOT to confirm any reservations, at all. Mr. Ohba interpreted Expedia's request to include reservations that have been confirmed by Expedia, and even reservations that have been rebooked using Expedia's corporate credit card (although he did tell me that they cannot see the rate paid, and thus cannot differentiate between the reservations).

Can anyone verify if what he is saying is true?

This would really make a great deal of sense since Expedia is tring to limits it liability. If anyone else gets a confirmation from Hilton, Expedia may be held responsible for that reservation as well. Expedia certainly wishes to limit its losses and are just asking Hilton to help.

So now I'm more confused than ever. Is Hilton going to honor those Expedia reservations that have "survived" the cancellation onslaught or not? How can we find out for sure, once and for all?

I’m fairly certain my reservations are confirmed, does anyone think I need anymore proof. First made reservations in Tokyo for ten nights end of September 2006 and four nights mid September in Osaka . Called and confirmed reservations next day and got case number. Emailed received written confirmation and case number following day.

Called this morning and again was told reservations would be honored. Expedia site: my itineraries section, still lists September 15th to 19th Hilton Osaka, Twin Executive Room-Fully Flexible; price including tax $16.76. Hilton Tokyo September 19th to 28th : King Executive Room-Fully Flexible, price 40.60. Is there anything else I need to do to assure the reservations.

Cygone, from what we heard today from Expedia, sounds like you are in. I will add you to the list. Enjoy your trip!

I am in for Tokyo from March 5 to 12, 2005 in King Exedutive. Got another email today from expedia to call their 800 number if I have any concerns. However, expedia said I should check my reservation and it still shows confirmed by Hilton.

Hi,

I would appreciate it if someone could send me a copy of the email that was sent by Expedia confirming the Tokyo rate. I wanted to understand the details of the language. Please send it to kenleiter@hotmail.com

Thanks,

Ken

How many of you confirmed by Expedia have actually called the Hilton in Osaka?

Their number is 81663477111. You may have to add "011" in front of that to dial international. The country code and such is already in place.

I suggest you give them a call.

Expedia has confirmed with me over 5 times, and even rebooked my rooms at the correct rate. The Hilton Osaka still says they cannot confirm, and that I should contact Expedia.

It's absolutely ridiculous.

Expedia's approval is of no use if the actual venue can't confirm.

I think all of you are liars. Filthy liars. Is anyone going to be there May 15-25?

I'll be there on those same dates. I'm not on Hilton yet, but Expedia gave me the green light after an ordeal (they mistakingly canceled my reservation, from the golden group).

I have called expedia and have been confirmed.
I called the 800 number & that csr transferred me to a csr in seattle. the csr in seattle called the help desk which then contacted hilton tokyo.

expedia said that they would honor the reservations at the rate we paid for ($3). they also gave us the case # for confirmation.

here are the dates that booked.

for myself... may 1-9 in tokyo
may 9-14 in osaka

for my mom... may 1-14 in osaka

and aug.12-18 in tokyo

aug. 18-24 in osaka

all rooms are king executive

Hello everyone,

At the Hilton Tokyo now.

I just wanted to let you all know that I checked in on 11/14 for 3 nights with 3 work associates. Everything is fine, although we were not given free breakfast coupons (don't remember if i booked those online) or choice of rooms.

We were given a letter stating something along the lines of "there was a mistake, but we will be nice and honor it."

I called the Hilton Osaka and was told by their Reservations Manager (Mr. Ohba) that Expedia has asked them NOT to confirm any reservations, at all. Mr. Ohba interpreted Expedia's request to include reservations that have been confirmed by Expedia, and even reservations that have been rebooked using Expedia's corporate credit card (although he did tell me that they cannot see the rate paid, and thus cannot differentiate between the reservations).

Can anyone verify if what he is saying is true?

This is most likely correct. It is not the Osaka Hilton's responsibility to "confirm" the reservations we made with Expedia. If they confirm a reservation "cancelled" by Expedia, then it would cause more issues to arise.

Just because he won't confirm, doesn't mean your reservation is not valid.

How long did it take for your new reservations to appear on your account after you rebooked by their coparate account's credit card ? Still very confusing...sigh.. Everyone besides cmdinnyc called to rebook?

Do I understand the whole situation correct? If I have my bookings still in my file this doesn't mean that I am on the safe side?

Do I have to call them? Am I only on the safe side if the cancelled my bookings and re-booked them?

Folks, if it is possible to keep this thread limited to:

(1) Posting your confiormed dates and room types; and
(2) Posting your actual experiences as to whether they honored your contract,

It is much appreciated. Discussion of the re-confirmation process is probably best kept in the main thread, where it originated. Hope that is not too arsh - just want to keep a thread on track for actual monitoring of what is or is not being provided to those actually showing up at the hotel. Thanks!

Hello everyone,

At the Hilton Tokyo now.

I just wanted to let you all know that I checked in on 11/14 for 3 nights with 3 work associates. Everything is fine, although we were not given free breakfast coupons (don't remember if i booked those online) or choice of rooms.

We were given a letter stating something along the lines of "there was a mistake, but we will be nice and honor it."

Csakamoto, many, many thanks for this post. I am glad to see they are honoring at least your reservation and seem to have a system in place (i.e., they have created a letter).

I am a little bit concerned that this means Hilton may try to decline to honor the "Executive level" privileges many of us booked. Can you check your confirmation and let us know exactly what your room type is? Thanks!

Executive level rooms don't include breakfast coupons.. they include breakfast in the lounge. Csakamoto, did you get a room on an Executive level with lounge access?

Any Brits out there who lost out in the Expedia - Japan Hilton, cock-up?


Hi, I'm a freelance writer looking into how Expedia.com wrongly sold rooms at Hilton Tokyo and Osaka at well below actual price.Has anyone from the UK been caught up in this saga?.Have you got a good/bad tale, to tell? - I'll be very glad to hear your side of the story.

Many Thanks

Got all stays reconfirmed (total 54 nights).

:-)

Got all stays reconfirmed (total 54 nights).

:-)

That's a big bite flying MD - you must love Japan! If you feel like posting your dates and room types, I can add you to the list at the top of this thread.

Here are my dates......May 20th for three nights.

Any Brits out there who lost out in the Expedia - Japan Hilton, cock-up?


Hi, I'm a freelance writer looking into how Expedia.com wrongly sold rooms at Hilton Tokyo and Osaka at well below actual price.Has anyone from the UK been caught up in this saga?.Have you got a good/bad tale, to tell? - I'll be very glad to hear your side of the story.

Many Thanks
May want to check the thread below this one thats specifically for you guys, or the huge master thread. This is not the place.
I'll be there when you are Ramz.
I'll be there May 15-24 in Tokyo, king exec.

Here are my dates......May 20th for three nights.

Ramz: Tokyo or Osaka - and what type of room?

Chuckd: Got you added to the master list - thanks!

I have confirmed reservations in Osaka for a week but want to visit Tokyo on my own dime for a few days during that week but have to return the last night to Osaka for the flight out the next day.

What are the chances that we can check in on day 1 and then keep the room even though we won't be there for several days prior to our return? If necessary we could probably leave some baggage in the room to "stake our claim".

The only real reason to do this is to get the discounted room rate on the last night. Ideally, I'd rather just tell Hilton (and Expedia) that we only need 4 nights of the week but I'm afraid they might cancel or not let me have the last night....

Thoughts?

I called and asked about the whole rebooking with a corporate card thing. I told them a friend of mine was told this had to be done. The CSR put me on hold, aske a supervisor, and said that the rebooking is only necessary in some cases, mine not being one of them. She said that expedia will honor them as is. I said that sounds fine, but will Hilton honor it saying $3.00/ night, and she said that expedia would, and I may want to call Hilton. I said Hilton told me to call expedia, which they did. Does anyone else have any info about getting these things rebooked on their dime? I want to get it done sooner than later.

I called and asked about the whole rebooking with a corporate card thing. I told them a friend of mine was told this had to be done. The CSR put me on hold, aske a supervisor, and said that the rebooking is only necessary in some cases, mine not being one of them. She said that expedia will honor them as is. I said that sounds fine, but will Hilton honor it saying $3.00/ night, and she said that expedia would, and I may want to call Hilton. I said Hilton told me to call expedia, which they did. Does anyone else have any info about getting these things rebooked on their dime? I want to get it done sooner than later.

Here's the thing: I had my mine rebooked on their dime, and Hilton Osaka still won't confirm with me. They just tell me to contact Expedia. It's ridiculous. Everything is fine on Expedia's side, it's Hilton now that doesn't have their ducks in a row.

Got all stays reconfirmed (total 54 nights).

:-)

Holy Cow :eek:

Just an update:

Hilton Osaka has begun confirming bookings through Expedia (they just confirmed mine through e-mail), so if you have an honored reservation and like to be extra careful, this is something you might want to do :)

P.S. YMMV!

Can Expedia cancel a hotel stay I had last July? :p

They have a special 800 number that handles all retroactive room cancellations.

Just an update:

Hilton Osaka has begun confirming bookings through Expedia (they just confirmed mine through e-mail), so if you have an honored reservation and like to be extra careful, this is something you might want to do :)

P.S. YMMV!

Has Hilton confirmed anyone’s Expedia reservation at the $3.00 rate?

I'm in... ^

Tokyo 12/05/05 - 12/10/05 Queen executive


I'm in too.
Tokyo - Queen Executive 4/12 until 4/19
Osaka - King Executive 4-19 until 4/24

Ramz: Tokyo or Osaka - and what type of room?

Chuckd: Got you added to the master list - thanks!
Here is my reservation...making sure all ends covered.

--------------------------------------------------------------------------------

Ramzi Khalileyh

Reservation Confirmed - Confirmation Number: 321xxxxxx
HHonors Number: 861xxxxxx
Corporate ID Number: 000008688

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Hilton Osaka
8-8, Umeda 1-chome, Kita-ku
Osaka, NA 5300001
Japan
Phone: 81/6/63477111
Fax: 81/6/63477001
Sign Up Here for Special Offers, Fast Reservations,
and HHonors Points & Miles


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Arrival: Saturday, 20 May 2006 For local weather click here
Departure: Tuesday, 23 May 2006
Rooms: 1
Adults: 1
Room Description: KING EXECUTIVE ROOM
Special Requests: KING BED IF AVAILABLE@CHK-IN, NON SMOKING RM IF AVL@CHK-IN

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Location:
From Kobe: Hanshin Expressway No.3, East, Direction Osaka. Exit at Osaka Nakanoshima. Drive straight along Tosabori River and then turn left at intersection with Naniwa-suji Avenue. Then turn right just before Dojima River crossing. Drive along Dojima River side for 500m up to intersection with Yotsubashi-suji Avenue (one way Avenue, heading North). Turn left and keep on right lane on Yotsubashi Avenue. The Hilton Osaka will appear on right side after 200m. Entrance to the Hotel is on right side of the street. From Kyoto: Take the Meishin Expressway direction Osaka-Kobe (South-West). Arriving in Osaka area take the Hanshin Expressway 11, Ikeda route, direction South to Osaka-Umeda, Loop. Arriving in downtown Osaka area, take the Umeda exit. From the expressway exit, turn right to Osaka Station, and after 100m a second right turn, passing under Osaka Station railway tracks. The Hilton Osaka will appear right in front. - From Namba: Take Yotsubashi-suji Avenue towards North (one way). The entrance to the Hiton Osaka is at the top end of the Avenue, on the right hand side, just in front of Osaka Station.
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Rate Rules and Cancellation Policy: Your reservation is guaranteed for late arrival. Should you need to cancel please contact us before 4pm on Saturday, 20 May 2006 local property time to avoid cancellation penalties.

Check-in/Check-out Times and Policy: Check-in time is 2:00 PM. Check-out time is 12:00 PM.

If you have questions regarding your reservation, please contact Hilton Reservations Worldwide at 1-800-HILTONS (445-8667) , visit us at www.hilton.com, or email us at confirmationhelp@hiltonres.com.

For more information, please click here to see all the rules and restrictions applicable to this reservation.

As a benefit to our HHonors members, Hotel Reward reservations can now be booked online by visiting our website at www.hilton.com.

Thank you for choosing Hilton International. We look forward to having you as our guest.

Got all stays reconfirmed (total 54 nights).

:-)

When you say reconfirmed, did you reconfirm via telephone with expedia only?
Did you also reconfirm directly with Hilton? I am still not clear. If I can further reconfirm with Hilton and not jeopardize anything.
Sorry to ask something that may be clear as the sky to other members but I have contacted Expedia 2 days ago and was verbally reconfirmed. I am not clear about how to further verify this. My stay is not until April of 2006 for 6 nights in Tokyo. Am I set?

Yes, I have.

My first stay is Osaka Jan 12-15.

Anyone?

Ramz, did you email or call hilton to get them to send that to you? And what number/ email did you use? I've emailed them at the confirmationhelp@hiltonres and the tokyo hilton and got nothing so far.

Hilton Osaka has begun confirming bookings through Expedia (they just confirmed mine through e-mail), so if you have an honored reservation and like to be extra careful, this is something you might want to do :)


Interesting. When I asked Expedia to send me a confirmation email they said that the "couldn't do that" but that the hotel rooms are confirmed--and that the Osaka Hilton would be able to confirm them 3-5 days prior to check-in. My check-in date is next summer. Wonder if Expedia is sending a list of approved confirmations...???

Ramz, did you email or call hilton to get them to send that to you? And what number/ email did you use? I've emailed them at the confirmationhelp@hiltonres and the tokyo hilton and got nothing so far.

YES I called and reconfirmed my stay. I then told them I would like an e-mail to reconfirm this reservation for my own peace of mind. I used their toll free number.

Csakamoto, many, many thanks for this post. I am glad to see they are honoring at least your reservation and seem to have a system in place (i.e., they have created a letter).

I am a little bit concerned that this means Hilton may try to decline to honor the "Executive level" privileges many of us booked. Can you check your confirmation and let us know exactly what your room type is? Thanks!

Live from the 38th floor (top floor) of the Tokyo Hilton.

HHonors silver comped from SPG Gold last week.

11/14-11/17 booked in a regular guest room on the 26th floor. Work associates booked in guests rooms assigned to 16th and 19th floors. Another work associated booked in an executive level room on the 36th floor. All perks were received. As a silver I got free gym access. Person booked in the exec level room got full lounge access.

11/17-11/18 booked my self in an exec level room. full exec level perks, exec lounge, late check out, etc. I am on the TOP floor with a great view. Staff has been nothing but top notch.

Here's the letter verbatim:

I hope this finds you well.

I am writing to confirm our conversation earlier regarding your room booking through Expedia. As I have explained, it has come to our attention that there was a system error at the time of your booking was made which resulted in erroneous postings of room rates on Expedia.com.

however, as a gesture of goodwill, Hilton Tokyo will honor the booking you have made at the rate under Expedia. A corrective action is now in progress by Hilton and Expedia to resolve this matter soonest.

Thank you for staying...blah blah

Signed,
xxxxxxx Front Desk Agent

Interesting. When I asked Expedia to send me a confirmation email they said that the "couldn't do that" but that the hotel rooms are confirmed--and that the Osaka Hilton would be able to confirm them 3-5 days prior to check-in. My check-in date is next summer. Wonder if Expedia is sending a list of approved confirmations...???

Same thing happened to me, Expedia agent assured me they would honor rate but would not put it in writting. She said all she could do was send me copy of my itineraries for both Tokyo and Osaka in September. Rate still listed as $4.

I too am reconfirmed by expedia for the Hilton Osaka. Dec 8th to 12th. Twin executive.

YES I called and reconfirmed my stay. I then told them I would like an e-mail to reconfirm this reservation for my own peace of mind. I used their toll free number.

Ramz, when I called Hilton they stated they could not see my reservation due to the fact it was booked through Expedia. Is this true or did I get the runaround or call the wrong department. Please advise what # you called to get the confirmation...

Well after all the will they/won't they I finally checked into the Hilton Tokyo this morning with no problems. The very professional lady in the exec lounge apologised for the fare error(!) and handed me the now standard letter "there's been a cock up, will honour rate bla bla bla..." After careful consideration I accepted their apology for selling me a £160 room for £1 and didn't mention the distress that such a low rate caused ;)

I can't speak more highly of the staff here - without prompting the lady even asked if I was a frequent flyer with any airlines as I could earn miles for my stay (after enroling me in HHonours) which I wasn't expecting. Great room on the 36th floor and my LAN cable arrived literally 2 minutes after I rang down for one ^

They've been good to their word about HHonouring November reservations so lets hope everyone staying later gets the same luck.

Sayonara

They've been good to their word about HHonouring November reservations
Sayonara

And could someone please explain to me the logic in that, other than getting away p.r. wise with dis-honouring the other 95%? No wonder they're so friendly to you all - they're getting away w/it very lightly - in fact they're probably quite pleased, all in all. So pleased they're throwing in airmiles to boot, for the lucky few that have helped them get away with it, it seems.

Shame for all that fawning over the few, HH couldn't be bothered spending a few seconds answering my wife's (HH Gold) email asking for clarification of our res's. She sent it 7 days ago, and they not bothered reading it yet, or think it beneath them.

As for Expedia, I've asked several times to have the case put through to a supervisor, but they refuse to do so, well...ignore my request to be precise - being left to their front-line staff only to deal with it.

And could someone please explain to me the logic in that, other than getting away p.r. wise with dis-honouring the other 95%? NO wonder their so friendlyh to you all - they're getting away very lightly - in fact they're porbably quite pleased, all in all.

I know they've screwed everyone around, i'm just trying to put a +ive spin on things. They haven't shown much sign of doing anything they've said they would about this affair so hopefully the fact that the actual hotel seem to have a grip on this, regardless of the fact that the mothership Hilton and expedia don't, is a good sign for those who are "good to go" over the coming months. That doesn't help those who got cancelled and hopefully these people will ensure that they don't get away with it lightly. Even though I've benefited from this deal Hilton and Expedia will still have to do a lot to earn my future business.

You know what they say about people needing to know if a lost relative's body has been found - it's the never knowing for sure that hurts the most...almost a relief when they find out he or she is dead, etc.

Well good old Expedia is now doing that to most of us, saying one thing - doing another...I could still call up HIlton right now & get email re-confims, or print out from MyTrips giving the guff about how is confirmed at $x.xx rate - this is now well past the deadline Expedia imposed.

So therefore, technically my booking was not cancelled & am travelling, as per the thread title.

Ramz, when I called Hilton they stated they could not see my reservation due to the fact it was booked through Expedia. Is this true or did I get the runaround or call the wrong department. Please advise what # you called to get the confirmation...

I called 1800 hiltons.

I know they've screwed everyone around, i'm just trying to put a +ive spin on things. They haven't shown much sign of doing anything they've said they would about this affair so hopefully the fact that the actual hotel seem to have a grip on this, regardless of the fact that the mothership Hilton and expedia don't, is a good sign for those who are "good to go" over the coming months. That doesn't help those who got cancelled and hopefully these people will ensure that they don't get away with it lightly. Even though I've benefited from this deal Hilton and Expedia will still have to do a lot to earn my future business.

Jetstreamer: thank you for this front-line report. The fact that they are honoring not only the reservations but the executive level aspect of the booking, where applicable, is reassuring. Have a great time over there!

They've been good to their word about HHonouring November reservations so lets hope everyone staying later gets the same luck.

Sayonara
Well, actually, they have been good to their word about HHonouring YOUR reservation. We know of some that have been cancelled, at least one of which was earlier than yours. That FTer posted in the Big Thread. We have not been able to discern any difference between those cancelled and those HHonoured.

Expedia and HHilton have been consistently inconsistent about following their stated policy. They have never been in compliance with their own stated policy, but they have not issued any revisions to that policy. They have honored some November bookings and cancelled others, and they have honored some bookings past November and cancelled others.

It is good to know that the local hotel is treating you right. Thanks for your post.

Well, actually, they have been good to their word about HHonouring YOUR reservation. We know of some that have been cancelled, at least one of which was earlier than yours. That FTer posted in the Big Thread. We have not been able to discern any difference between those cancelled and those HHonoured.

They have honored some November bookings and cancelled others, and they have honored some bookings past November and cancelled others.

It is good to know that the local hotel is treating you right. Thanks for your post.

Is it possible they are only honoring November '05 reservations that were
"re-re-confirmed"? This would seem to set a consistent pattern. The main example on FT MR of someone who had their Nov. reservation cancelled only found out about it on arrival at Kansai and didn't attempt to check in....I don't believe he reconfirmed though I may be wrong.

I've only heard of successful check-ins at the Tokyo Hilton....has anyone heard of a success story from the Osaka property???

I have been reconfirmed numerous times by Expedia that my reservations at the Osaka Hilton (next week) will be honored. My reservation is in their system after calling the hotel itself. I e-mailed the hotel for a final confirmation and just received a new reply:

Dear Sunabe1,

Thank you for writing us to request the booking confirmation.
The confirmation will be issued by our regional Director of Business
Development -
Hilton Japan, Brian Koroll, upon his return to Japan on November 21st.
Thank you your patience.

Regards,

Hirofumi Matsumoto
Reservation Department
Hilton Osaka

Looks like I need to contact Expedia again....

Is it possible they are only honoring November '05 reservations that were
"re-re-confirmed"? This would seem to set a consistent pattern. The main example on FT MR of someone who had their Nov. reservation cancelled only found out about it on arrival at Kansai and didn't attempt to check in....I don't believe he reconfirmed though I may be wrong.
Well, Jetstreamer doesn't seem to tell us whether he re-re-confirmed, but I believe that there have been posts by some who did not who were told, at least, that their bookings would be honored. I have been unable to detect a consistent pattern on the November bookings. Post-November seems to be more consistent, but Expedia screwups seem to be mottling the picture.

I don't want to take this thread off-topic, but you might want to read what has been posted today on the "big" thread. At least some people with re-reconfirmed reservations for post-November are now claiming that they are receiving cancellation notices and "no one will be staying after November, period" type statements. [I have no personal knowledge - just reading the threads.]

I don't want to take this thread off-topic, but you might want to read what has been posted today on the "big" thread. At least some people with re-reconfirmed reservations for post-November are now claiming that they are receiving cancellation notices and "no one will be staying after November, period" type statements. [I have no personal knowledge - just reading the threads.]


The reason for this **may be due to those people who never got canceled in the first place. I'm guessing/asking if this is the case to anyone here.

My reservation was canceled completely and they reinstated it under a whole new itinerary. So no I can expect to see another cancelation? :)

That will be very bad for them if they do that, I can;t imagine they would after such great service so far (post craziness).

I don't want to take this thread off-topic, but you might want to read what has been posted today on the "big" thread. At least some people with re-reconfirmed reservations for post-November are now claiming that they are receiving cancellation notices and "no one will be staying after November, period" type statements. [I have no personal knowledge - just reading the threads.]
Seriously guys, I agree. Check the big thread and expedia/ honored res bash over there, and let the rest of see how things are going for others in our situation. It would be awesome if this one thread could remain on topic.
Looks like the nomad may be the first post-november one of us to check in. Wonder if he will be treated as well as jetstreamer.

Well, Jetstreamer doesn't seem to tell us whether he re-re-confirmed, but I believe that there have been posts by some who did not who were told, at least, that their bookings would be honored. I have been unable to detect a consistent pattern on the November bookings. Post-November seems to be more consistent, but Expedia screwups seem to be mottling the picture.

Well my timeline is that I booked 3 nights on .com all those Saturdays ago, immediately realised I needed 4 nights so booked the 4th night on .co.uk (didn't initially realise it was available here). I did NOT reconfirm with Expedia before the 10th cut off and never received any contact from Expedia regarding my booking. I decided not to contact them in case it drew attention to my bookings but after reading doubts here about November reservations I emailed both .co.uk and .com last weekend just to check everything was ok. .co.uk emailed me back telling me I was good to go and .com emailed the standard letter asking me to call the special number. I did this and was told over the phone I was good to go so I went :)

I believe that there have been posts by some who did not (reconfirm) who were told, at least, that their bookings would be honored. I have been unable to detect a consistent pattern on the November bookings. Post-November seems to be more consistent, but Expedia screwups seem to be mottling the picture.

Just wondering how the above mentioned group were "told" that their reservations would be honored if they didn't call Expedia to "reconfirm"??

It seems that more clarification will come after November 21....that is when Hilton Regional Director Brian Coroll returns to Japan and the issuing of confirmations (or cancellations) will begin.....again. This is what was contained in the latest e-mail from the Osaka Hilton.

Just wondering if I may have missed it....but has anyone reported in on successfully checking into the Osaka Hilton yet??

Just wondering how the above mentioned group were "told" that their reservations would be honored if they didn't call Expedia to "reconfirm"??

It seems that more clarification will come after November 21....that is when Hilton Regional Director Brian Coroll returns to Japan and the issuing of confirmations (or cancellations) will begin.....again. This is what was contained in the latest e-mail from the Osaka Hilton.
What I meant to say there was that there are some people with November bookings who did not "re-re-confirm" between Nov. 5, when the bookings were made, and Nov. 9, when the cancellations went out, who were not cancelled, and who have been told that their bookings would be honored. Others, in the exact same circumstances as far as I can tell, have been cancelled. Puzzling.

What I meant to say there was that there are some people with November bookings who did not "re-re-confirm" between Nov. 5, when the bookings were made, and Nov. 9, when the cancellations went out, who were not cancelled, and who have been told that their bookings would be honored. Others, in the exact same circumstances as far as I can tell, have been cancelled. Puzzling.

I am in the group above and wondering what to do. Have been out of pocket since I made the reservations, so didn't do anything. No phone calls, no emails from or to Expedia.

My booking (Jan 25-27) still shows as confirmed on Expedia. I have booked tickets to Japan. Should I call or just "hope"? I really don't have time to read through 135 pages on the "big thread". What seems to be the final consensus?

I am in the group above and wondering what to do. Have been out of pocket since I made the reservations, so didn't do anything. No phone calls, no emails from or to Expedia.

My booking (Jan 25-27) still shows as confirmed on Expedia. I have booked tickets to Japan. Should I call or just "hope"? I really don't have time to read through 135 pages on the "big thread". What seems to be the final consensus?

The group above you mention are people in November, all of which were supposedly being honored, but apparently that is not the case. You are in January, and, consequently, not in that group. Try at least reading the last few pages of the big thread, there are a great many people in your group there. And why not call? Hope will get you nowhere.

I have a reservation in jan that is still booked at the orignal rate that they said was going to be honored...Im curious if I should hound expedia to rebook it at the regular rate?
-howie

I have a reservation in jan that is still booked at the orignal rate that they said was going to be honored...Im curious if I should hound expedia to rebook it at the regular rate?
-howie

stockmanja, why would you do so? We do not even have a proof that there are such re-bookings out there. As I already wrote in the other thread: Expedia.com re-re-re-assured my (via phone) that my re-re-re-confirmed bookings with them are ok, that they will be honoured and that there is absolutely nothing to worry about. They also told me several times that the reservations with the CURRENT rates will be honoured and that they would NOT re-book them with the new rate. As long as I don't see anyone's bookings showing the new price I don't believe in this fairy tale. Hence, I would not bother anymore having the new rate.

Expedia.com re-re-re-assured my (via phone) that my re-re-re-confirmed bookings with them are ok, that they will be honoured and that there is absolutely nothing to worry about. They also told me several times that the reservations with the CURRENT rates will be honoured and that they would NOT re-book them with the new rate.

:confused: so why you asking for lawayers & all the legal talk?

I have a reservation in jan that is still booked at the orignal rate that they said was going to be honored...Im curious if I should hound expedia to rebook it at the regular rate?
-howie
It seems like that is unnecessary, though everyone who has thus far gone has of course been in November. I guess we'll know fairly soon if those of us with dates past that will or won't be accomodated. I've called twice to ask abou the rebooking and been told everything is fine, rebooking was only needed in a few cases, and mine wasn't one of them. The exact circumstances surrounding those rebooked was not revealed to me. Perhaps someone could call and ask what it is that warrants a rebooking.
Tristan, do we have to start arguments in every post?

who's starting an argument? I'm just curious & trying to understand what's going on, & where Hans is coming from. From my brief understanding - and I am probably missing something - he would want to sue some parts of expedia, & and the parts honouring, not. That sounds a bit harsh to me if true, so am asking if it is?

It seems like that is unnecessary, though everyone who has thus far gone has of course been in November. I guess we'll know fairly soon if those of us with dates past that will or won't be accomodated. I've called twice to ask abou the rebooking and been told everything is fine, rebooking was only needed in a few cases, and mine wasn't one of them. The exact circumstances surrounding those rebooked was not revealed to me. Perhaps someone could call and ask what it is that warrants a rebooking.
Tristan, do we have to start arguments in every post?
My other reservation needed to be rebooked due to the fact expedia canceled it after telling me they would honor it...I get the feeling if they arent rebooked after nov that it isnt gonna be a good thing..
-howie

My other reservation needed to be rebooked due to the fact expedia canceled it after telling me they would honor it...I get the feeling if they arent rebooked after nov that it isnt gonna be a good thing..
-howie
I agree. Anybody feel like calling and asking what prompts a rebooking? I'm through with talking to them for a while.

Just an update for those still following the thread.

As promised by the Osaka Hilton over the past weekend, I received a personalized confirmation today from Mr. Brian Koroll, Director of Business Development for Hilton Japan and Micronesia. Stated in the letter was a confirmation of my specific travel dates as well as a statement regarding that while the rates were incorrect, Expedia and Hilton would honor the rates for all arrivals prior to November 30, 2005.

This seals it up for me just in time for my flight in just a few days. Thanks to all the others who posted their experiences of the last few weeks. I'm happy to have found FT due to the Expedia incident and I'll be sure to post my experiences at Osaka. Good luck to everyone else still in limbo!

Just an update for those still following the thread.

As promised by the Osaka Hilton over the past weekend, I received a personalized confirmation today from Mr. Brian Koroll, Director of Business Development for Hilton Japan and Micronesia. Stated in the letter was a confirmation of my specific travel dates as well as a statement regarding that while the rates were incorrect, Expedia and Hilton would honor the rates for all arrivals prior to November 30, 2005.

This seals it up for me just in time for my flight in just a few days. Thanks to all the others who posted their experiences of the last few weeks. I'm happy to have found FT due to the Expedia incident and I'll be sure to post my experiences at Osaka. Good luck to everyone else still in limbo!
what is his e-mail as I need to do the same. Thanks

what is his e-mail as I need to do the same. Thanks

You would need to contact the Hilton Osaka and request a confirmation of your reservation. Include your Hilton reservation numbers and HHonors if you have it. I also copied Hilton customer service which seemed to get the ball rolling.

osaka@hilton.com

Here's the letter verbatim:

I hope this finds you well.

I am writing to confirm our conversation earlier regarding your room booking through Expedia. As I have explained, it has come to our attention that there was a system error at the time of your booking was made which resulted in erroneous postings of room rates on Expedia.com.

however, as a gesture of goodwill, Hilton Tokyo will honor the booking you have made at the rate under Expedia. A corrective action is now in progress by Hilton and Expedia to resolve this matter soonest.

Thank you for staying...blah blah

Signed,
xxxxxxx Front Desk Agent

Like I say I got this letter too. I just got back from Japan (no problems with check out) and read this letter again (I kept it as a souvenir!). The letter is not very personal with details (date, room number, name, and front desk agent) handwritten on a standard typed letter. However for the date, November 2005 is typed, with 18 written in. Therefore they only intend this "goodwill gesture" letter to be used in November. I am proably being over suspicious having followed all this and the other thread from the start, but if they knew some bookings were going to honoured after November why limit the letter's shelf life to just November? Or of course they will probably just do a new letter or forget the matter completely. Forgive my pot stirring but I just thought it strange.

Hi folks - glad to be still part of the party here!

Despite having no re-confirms (although I did try), and travelling way way beyond the 'equitable' Nov 30 deadline, and despite having emails from Hilton saying pound sand, and expedia the same....nearly two weeks after the 7 day deadline I still have confirmed res's in My Trips. No doubt I could get Hilton to re-send me them also.

Of course, the sceptical side of me says they finished the hatchet job, and are so arrogant & self-assured, that they couldn't be bothered to dispose of the body.

It's this kind of cr*p which the journalists really need to get hold of, and explain in a lucid enough manner...including how they're keeping my money ($200 I believe) long-term now, with no intention of honouring what paid for.

Like I say I got this letter too. I just got back from Japan (no problems with check out) and read this letter again (I kept it as a souvenir!). The letter is not very personal with details (date, room number, name, and front desk agent) handwritten on a standard typed letter. However for the date, November 2005 is typed, with 18 written in. Therefore they only intend this "goodwill gesture" letter to be used in November. I am proably being over suspicious having followed all this and the other thread from the start, but if they knew some bookings were going to honoured after November why limit the letter's shelf life to just November? Or of course they will probably just do a new letter or forget the matter completely. Forgive my pot stirring but I just thought it strange.

According to my confirming e-mail from Hilton, it stated "Hilton and Expedia will honor the rates for all November 2005 arrivals".....with "Hilton and Expedia" being the keys words. Could this mean that after 30 November Hilton washes it's hands of this whole situation and it will be up to Expedia to fix any issues. This could explain the reports of Expedia re-booking individual reservations on their own dime.

I check into the Osaka Hilton in 8 hours.....

According to my confirming e-mail from Hilton, it stated "Hilton and Expedia will honor the rates for all November 2005 arrivals".....with "Hilton and Expedia" being the keys words. Could this mean that after 30 November Hilton washes it's hands of this whole situation and it will be up to Expedia to fix any issues. This could explain the reports of Expedia re-booking individual reservations on their own dime.

I check into the Osaka Hilton in 8 hours.....

Good luck - have we had anybody checking into the Hilton Osaka or are you the first? Please report if you receive a similar letter.

This could explain the reports of Expedia re-booking individual reservations on their own dime.

I check into the Osaka Hilton in 8 hours.....

We heared already from serveral travelers that NO such re-bookings at the new rate exist!

We heared already from serveral travelers that NO such re-bookings at the new rate exist!
What are you talking about? We have heard from several people that such rates DO exist. I even posted earlier that travelocity said they were doing it on occasion. Just because they wouldn't do it for you doesn't mean they aren't doing it.

I have a November reservation that was not cancelled. I will not be using it. Do I need to call and cancel or do I just no show (and lose the amount paid already)?

Sorry folks, I know a few people have posted dates over the last 8 days...I will get those updated tomorrow or Monday morning.

I have been at the Grand Hyatt Kauai for the last 8 nights on the "$138 a night rate" - that is my "average blended non-mistake FFN effective rate", for the record :)

Go ahead and add me for Tokyo king exec for Dec 27-jan4. As well as my May dates. Cancelling my march days. I only wish I had something to do in Tokyo other than walk around and drink.

I have a November reservation that was not cancelled. I will not be using it. Do I need to call and cancel or do I just no show (and lose the amount paid already)?
Either way, the result will be the same.

You will be charged $25 cancellation fee, which is likely more than you paid. If you cancel somewhere between the last 48-24 hours, I think the charge is only 1 night's stay, which in this case is less than the $25 (normally that would be more of course)

Can someone tell me which train I need to get to Osaka Hilton
from KIX?

thanks so much
:) :) :) :)

Can someone tell me which train I need to get to Osaka Hilton
from KIX?

thanks so much
:) :) :) :)

Here's a link to get you started.:http://www.kansai-airport.or.jp/fp/e/english.html
However, PLEASE direct this kind of question to the Tokyo forum (which is actually 'unofficially' the Japan forum). Yokoso! We are expecting to see you there!

This question will be asked many times, and it will be easier for EVERYONE if we keep the answers in an easily accessible place.

We all know what a nightmare it is to retreive important information from this monster thread.

Here's a link to get you started.:http://www.kansai-airport.or.jp/fp/e/english.html
However, PLEASE direct this kind of question to the Tokyo forum (which is actually 'unofficially' the Japan forum). Yokoso! We are expecting to see you there!

This question will be asked many times, and it will be easier for EVERYONE if we keep the answers in an easily accessible place.

We all know what a nightmare it is to retreive important information from this monster thread.

Please add me - Osaka Hilton, May 23-30, Executive King. Thanks.

Please add me - Osaka Hilton, May 23-30, Executive King. Thanks.

Good to know you're coming :)

A final update. I just concluded my 3 night stay at the Osaka Hilton. What a great hotel! I checked-in with no issues. No mention of Expedia, rates that were errors or letters to explain any issues....just 5-star service (at this 4-star hotel). As I live in Japan, I don't frequent Japanese hotels all that much. I had forgotten the amazing service standards displayed at hotels here and the Hilton did not let me or my family down.

The Hilton is perfectly located in Umeda. It is across the street from where the Airport bus drops you off, in the middle of upscale shopping and dining and next to JR Osaka station which is perfect for day trips out to Kyoto or Universal Studios.

I'll use this hotel again whether it's an ESR or not!

Can someone tell me which train I need to get to Osaka Hilton
from KIX?

thanks so much
:) :) :) :)

Actually the best way to the Hilton is to take the Airport Hotel bus #5 outside of Exit F. It costs JPY1300 and takes around 50 minutes. It lets you out right across the street from the hotel!

:) Actually the best way to the Hilton is to take the Airport Hotel bus #5 outside of Exit F. It costs JPY1300 and takes around 50 minutes. It lets you out right across the street from the hotel!

:) :) :) :)

Glad to see good report from Sunabe1

If there is a list, we are going: 4/16-4/23 Tokyo (King Exec.)
4/23-4/26 Osaka (King Exec.)

I rec. a case # & confirm from Expedia & verbal from Hilton and no cancellation.
I decided to book my air and we are scheduled to go. I will pay whatever is necessary if forced and solve it when I get home.

Thanks for your patience, everyone. Back from Kauai and all dates are updated in the first post of this thread.

Okay, so now that it's (in Japan at least) December, I guess we'll see if these things really are good past November. The repeated confirmations from expedia seem to directly contradict the letters of those who have checked in. I think Nomad is first up. Hope it works out for him.

Okay, so now that it's (in Japan at least) December, I guess we'll see if these things really are good past November. The repeated confirmations from expedia seem to directly contradict the letters of those who have checked in. I think Nomad is first up. Hope it works out for him.


checking in Saturday Dec 3, Osaka Hilton, wish us luck :) :)

checking in Saturday Dec 3, Osaka Hilton, wish us luck :) :)

Good luck! ;) We're all excited to hear what you find out. Did they rebook you at the higher rate, or are you still at the original rate?

Im thinking someone should have a phone card with them to call expedia if a problem arises!Somehow I dont trust that hilton wont give us problems when we check in now..
-howie

Good luck! ;) We're all excited to hear what you find out. Did they rebook you at the higher rate, or are you still at the original rate?


Called Hilton, the voice recorder said I was confirmed??
we will have to see when we arrive.

Called Hilton, the voice recorder said I was confirmed??
we will have to see when we arrive.


I wouldn't trust that system. Not only my still existing but also my long-ago cancelled reservations are still there!

I wouldn't trust that system. Not only my still existing but also my long-ago cancelled reservations are still there!


They never cancelled my reservation, nor did they credit my credit card, they send me an email as of Nov 21 reconfirming my reservation, gave me a case number, etc so I am hoping all goes well, if it doesn't, well I will deal with it then with a very pissed off husband lol... :) :)

checking in Saturday Dec 3, Osaka Hilton, wish us luck :) :)
Good luck! Please report back asap!

checking in Saturday Dec 3, Osaka Hilton, wish us luck :) :)
Hi, Coeur:

Hopefully, you are reading this in the Executive Lounge at the Osaka Hilton. Cyberspace is full of curious FTers who would appreciate you taking the time to give us an update (after recovering from Jetlag, of course). Hope all is well.

no wireless at Hoteru 6 = Motel 6?

Maybe he is keeping a low profile until he checks out. :eek:

Maybe he is keeping a low profile until he checks out. :eek:
I would think that the chances of them monitoring his internet transmissions is fairly low. :rolleyes:

I would think that the chances of them monitoring his internet transmissions is fairly low. :rolleyes:

Hmmmm....I think you may have missed the humor :D

...on the other hand....maybe they have a dossier on all of us FT types and are monitoring his transmissions :eek: :eek: :eek: . ;)

My sister/brother-in-law, their two kids, and I just returned from our $3.00/night rooms in Tokyo. We were there Nov 24-29 and had 3 rooms (2 Exec queens and 1 Exec twin). Before we left I called the Hilton reservations number (I have status with HHonors) and they emailed me a confirmation for our rooms. While I didn't have to show this when we checked in, it still gave me peace of mind before leaving for Japan.

This Hotel, rooms, and daily breakfast/access to the Exec lounge was really great. Memorable and wonderful experience!!!!

Whats the best way for hilton to get your reservation to show up on the Hilton website? Mine does not show up, but I'm a lucky "re-confirmed" res from Expedia.

In an email exchange, they told me they never show third party bookings, ie Expedia, on Hilton.com.

Whats the best way for hilton to get your reservation to show up on the Hilton website? Mine does not show up, but I'm a lucky "re-confirmed" res from Expedia.

In an email exchange, they told me they never show third party bookings, ie Expedia, on Hilton.com.

Pointreater, I am in the same boat with you. Some Hilton reps argued that the web page would not work corectly. After pointing out that this cannot be true one argued - like in your case - that 3rd party booking never show up.

Hilton has added my Gold # to the res and forwarded me a copy, but I cannot access it at hilton.com ..

Someone needs to do a much more detailed trip report on these properties!

Someone needs to do a much more detailed trip report on these properties!

What information are you looking for? I could give the board more information on the Osaka property as I was just there last weekend...

sunabe1, you might add your impressions to this excellent thread on the Osaka Hilton (http://flyertalk.com/forum/showthread.php?t=411404).

I just returned from Osaka today and had no problem checking in on Dec 01.

I didn't reconfirm any reservations or make any contact with Expedia and all my bookings had dissappeared with Expedia and my credit card had been refunded.

The checkin clerk asked for my Hilton confirmation number and went to the back room for about 5 minutes and returned to check me in.

Thanks for your encouraging post-November report! But what do you mean by your credit card having been "refunded"? And that your Expedia reservation had disappeared? Not quite sure what to make of that. They still gave you the very low rate?

I just returned from Osaka today and had no problem checking in on Dec 01.

I didn't reconfirm any reservations or make any contact with Expedia and all my bookings had dissappeared with Expedia and my credit card had been refunded.

The checkin clerk asked for my Hilton confirmation number and went to the back room for about 5 minutes and returned to check me in.

What are the benefits of adding HHonors # to these reservations?

As far as I know, nothing. The hilton csr said that adding my number will not make it show up on the website since it's a 3rd party booking. I guess having it on there might add another layer of 'credibility' to the res. Not sure if having hilton status would help. I'm gold, but I doubt it will matter. I think I will call again and get my # put on before I go. It won't hurt.

But what do you mean by your credit card having been "refunded"? And that your Expedia reservation had disappeared? Not quite sure what to make of that. They still gave you the very low rate?

The room charge from Expedia had been refunded after the e-mail saying they were canceling my bookings.

From that day, my reservations on the Expedia site have vanished when I sign into my trips.

They treated it as a pre-paid room, and asked for a credit card at check-in for the mini-bar, phone, movies, etc. No charges were made other than the two bottles of water I drank.

Thanks for your encouraging post-November report! But what do you mean by your credit card having been "refunded"? And that your Expedia reservation had disappeared? Not quite sure what to make of that. They still gave you the very low rate?


That's indeed strange but it corresponds with my findings: My cancelled bookings still are in the Hilton reservation system (as well as the not-cancelled ones).

The room charge from Expedia had been refunded after the e-mail saying they were canceling my bookings.

From that day, my reservations on the Expedia site have vanished when I sign into my trips.

They treated it as a pre-paid room, and asked for a credit card at check-in for the mini-bar, phone, movies, etc. No charges were made other than the two bottles of water I drank.

This sounds a bit strange. If Expedia refunded your credit card and cancelled your bookings, what did you expect to find when you showed up in Osaka?? Obviously you got your room, but it seems to be more of a clerical mistake at the property then any sort of policy. You may be receiving a supplemental bill down the road....

As far as I know, nothing. The hilton csr said that adding my number will not make it show up on the website since it's a 3rd party booking. I guess having it on there might add another layer of 'credibility' to the res. Not sure if having hilton status would help. I'm gold, but I doubt it will matter. I think I will call again and get my # put on before I go. It won't hurt.

Thank you for the clarification. :)

The room charge from Expedia had been refunded after the e-mail saying they were canceling my bookings.

From that day, my reservations on the Expedia site have vanished when I sign into my trips.

They treated it as a pre-paid room, and asked for a credit card at check-in for the mini-bar, phone, movies, etc. No charges were made other than the two bottles of water I drank.

If your credt card had been refunded by Expedia and Hilton didn't charge you for the room, did you get a free stay?? Did you receive $250 voucher from Expedia?

This sounds a bit strange. If Expedia refunded your credit card and cancelled your bookings, what did you expect to find when you showed up in Osaka?? Obviously you got your room, but it seems to be more of a clerical mistake at the property then any sort of policy. You may be receiving a supplemental bill down the road....
Maybe Hilton thinks Liepedia is a POS and they are letting some people who CONFIRMED with Hilton stay? ;)

I emailed the hilton osaka a few days ago and i guess it was passed on to the corporate offices. I just received an email from Brian Koroll confirming my reservation.

This gets more interesting all the time. Somebody's not playing with a full deck.

This gets more interesting all the time. Somebody's not playing with a full deck.
What do you mean?

What do you mean?

Because UAL Kid's story (true, I'm sure) is not consistent with the story from Expedia. His reservations disappeared from his Itineraries, his credit card was credited the charge, and yet he was able to check in with no additional charge. That doesn't add up.

Because UAL Kid's story (true, I'm sure) is not consistent with the story from Expedia. His reservations disappeared from his Itineraries, his credit card was credited the charge, and yet he was able to check in with no additional charge. That doesn't add up.

anonplz, another discrepancy is the question wheter the "old" or the "new" rate is on the reservations.

on all my still existing bookings is the "old" rate. expedia allways assured that there is nothing to worry about.

some people, on the other hand, claim to have a "new" rate...

Well...I had my res's cancelled & credited back by liepedia.co.uk, despite saying no & getting email confirms from Hilton.

So just now replied back to Hilton with this;

Dear Sir/Madam,
Would most appreciate it if you could confirm that this prepaid reservation is still showing as confirmed & good to go in your system, as I have not asked for it to be cancelled, but the travel agent concerned has set about trying to dis-honour it.

Many thanks,
Tristan727

Has anyone had any luck changing a name on a Hilton Tokyo res? I booked two rooms, one in my brother's name and he can't make it. I would prefer to give the room to someone else than to cancel it.

Thanks.

And the reply back was;

Dear Tristan727,

Thank you for your e-mail. The reservation has been cancelled by the Travel Agent.

Should you have any additional inquiries, please do not hesitate to contact us.
We look forward to serving your future travel needs.


Kind regards,

Joe Bloggs

E-Mail Response Team
Hilton Reservations Worldwide

I emailed the hilton osaka a few days ago and i guess it was passed on to the corporate offices. I just received an email from Brian Koroll confirming my reservation.

John,

How long did it take to get a response? I emailed Osaka on Monday and have not heard a word back. I have been re-confirmed by Expedia and my reservations are still in tact with the $3 rate. Hoping to get something from Hilton in writing before purchasing airfare.

Thanks.

John,

How long did it take to get a response? I emailed Osaka on Monday and have not heard a word back. I have been re-confirmed by Expedia and my reservations are still in tact with the $3 rate. Hoping to get something from Hilton in writing before purchasing airfare.

Thanks.

I will be interested in hearing this, also. I am in the same situation. Reservations confirmed several times in emails and still show up on Expedia at the $3.00 rate.

John,

How long did it take to get a response? I emailed Osaka on Monday and have not heard a word back. I have been re-confirmed by Expedia and my reservations are still in tact with the $3 rate. Hoping to get something from Hilton in writing before purchasing airfare.

Thanks.

I emailed Tokyo last week to the email address on their web site not for a reconfirmation, but rather to request rooms close together. No response at all.

I have gotten nothing but confirmations that Expedia will honor my reservation in April. I emailed Hilton Osaka and I sent an email that they will only honor November 2005 nights and not anything in December 2005 or later.
I've sent another email back to Expedia...but don't know who to believe now.

Do you guys not jeopardize the whole thing by making so much trouble?

Is confirmed not confirmed?

Is confirmed not confirmed?

In this case, confirmed is not confirmed, yes, that's correct. Which begs the question, when is confirmed confirmed and when is confirmed not confirmed?

Do you guys not jeopardize the whole thing by making so much trouble?

Is confirmed not confirmed?
Is it? It's not that simple. I have to go for work anyway, some people are on holiday

In this case, confirmed is not confirmed, yes, that's correct. Which begs the question, when is confirmed confirmed and when is confirmed not confirmed?

When is re-confirmed re-confirmation is not confirmed? :D :D

Hmm... we haven't heard back from either of the two people scheduled to check into Osaka by now. Hope they were successful, and hope we get a report from them!

My sister/brother-in-law, their two kids, and I just returned from our $3.00/night rooms in Tokyo. We were there Nov 24-29 and had 3 rooms (2 Exec queens and 1 Exec twin). Before we left I called the Hilton reservations number (I have status with HHonors) and they emailed me a confirmation for our rooms. While I didn't have to show this when we checked in, it still gave me peace of mind before leaving for Japan.

This Hotel, rooms, and daily breakfast/access to the Exec lounge was really great. Memorable and wonderful experience!!!!


Hi! I'm CIW's sister :)
Everything about our stay here (Tokyo) went wonderfully, except check-in, which became a 45 minute headache. We arrived about 11 pm on Thanksgiving (took trains from KIX), and had to use the front desk for registration (The 37th floor Executive lounge closes at 9 pm & the last Hilton bus leaves the train station at 9:30). Our check-in guy spoke really poor English, and it became quite frustrating trying to get 3 rooms together. I had originally booked 3 Queen Exec rooms (in my, my husbands, and my sister's names). I then added a Twin Exec. room in my name, thinking that this would be the only way to get adjoining rooms. Turned out that the Exec. level has no adjoining rooms available, so we just cancelled one of the Queens at check-in. We could probably have given the room to someone else if they were to check in with us- there was no ID check for my husbands room- he was across the lobby with the kids. We asked if we could get adjoining rooms on a non-exec. floor, but still have lounge access..."sorry, no", so can we get a child rollaway in the room..."no problem" then became "for $70/night" which turned into "but it won't fit in the exec room". We finally gave up as not much was making sense. Anyhow, my kids ended up sleeping down the hall, which actually worked out pretty well. Also early during check in, our Guy put 2 laminated papers on the counter to read- all about the obvious Expedia pricing error, but how check-in's before December 1st were being honored. This seemed to be an internal memo, since there were firm instructions on what to do/ say if someone calls about their Expedia reservation (don't say anything/ give no confirmation/ refer them back to Expedia is how I remember it). Pretty much whenever we tried to ask something about the rooms, he would point to the papers in frustration. We also each had a paper sheet put under our door on the 2nd day regarding the Expedia error- I really don't know what the point was. Everything else was great though. The upstairs staff & breakfast was great. The ladies cleaning the rooms were really nice and did a fantastic job- full toiletry replacement daily (shampoo, conditioner, liquid soap, face cleanser, facial moisturizer, body lotion, after shave, shaving gel + razor, hair tonic, toothbrush/paste, hair brush, and even replaced the sewing kit and pens in the desk). Check-out at the exec lounge was incredibly easy.

I think if you have an email from Expedia saying they will honor your reservation (ie with case number) and your reservation still shows on Expedia, you are good to go.

Yet.......no one who has reported that checked in after Novermber.

Or did I miss it? :confused:

Just The Nomad, whose rates were re-priced by Expedia to the regular rates. This concerns me a bit, especially given this document everyone's getting at check-in about how rates are only being honored through November.

Yet.......no one who has reported that checked in after Novermber.

Or did I miss it? :confused:

so I might have a problem - I may not be able to take off of the work the last day of my trip (not booked yet, just the hotel). of course I can't change the reservation because I'd get rebooked at the correct rate, but I'm wondering what to expect if I were to check out a day early? would I be charged for that night anyway, and if so, at what rate? I'm going to contact the hotel next week, and am wondering if I can essentially aruge that if they (or expedia) will honor the rate anyway, why not let me check out a day early and save yourself some money?

so I might have a problem - I may not be able to take off of the work the last day of my trip (not booked yet, just the hotel). of course I can't change the reservation because I'd get rebooked at the correct rate, but I'm wondering what to expect if I were to check out a day early? would I be charged for that night anyway, and if so, at what rate? I'm going to contact the hotel next week, and am wondering if I can essentially aruge that if they (or expedia) will honor the rate anyway, why not let me check out a day early and save yourself some money?

Why even check out? Most hotels have express checkout where you don't have to do anything at all. They just slip the bill under the door the night before so that is all they would notice being left.

so I might have a problem - I may not be able to take off of the work the last day of my trip (not booked yet, just the hotel). of course I can't change the reservation because I'd get rebooked at the correct rate, but I'm wondering what to expect if I were to check out a day early? would I be charged for that night anyway, and if so, at what rate? I'm going to contact the hotel next week, and am wondering if I can essentially aruge that if they (or expedia) will honor the rate anyway, why not let me check out a day early and save yourself some money?

I asked Expedia this very question: If I should have to depart the hotel early, for instance by a single day due to family emergency, would the entire stay get repriced? Or would I just not get refunded for my unused nights?

In other words, is there any additional penalty for early departure beyond what is staed in the reservation confirmation, "Cancellations or changes made after check-in on 4/15/2006 are subject to a 100% penalty."

Their reply:
Any voluntary change on the reservation will cause a re-pricing of the rate that you originally have. However, if you are going to shorten your stay and leave a day early then you will just lose the remaining reservation and no refund will be given.

have you all been adding your HHonours numbers to your reservations?

I did.

I'd like to hear from the people who should be there now. I think after them I'm next and want to know what to expect.

Any voluntary change on the reservation will cause a re-pricing of the rate that you originally have. However, if you are going to shorten your stay and leave a day early then you will just lose the remaining reservation and no refund will be given.

so leaving early does not equal changing reservation, makes sense. so if I leave early, I don't get my remaining reservation refunded, so I lose...$2? ^

If I arrive a few days late, can one of my friends check-in, in my place? or will I need to be there with my own ID?

If I arrive a few days late, can one of my friends check-in, in my place? or will I need to be there with my own ID?

you are pushing the envelope on expedia :D

If I arrive a few days late, can one of my friends check-in, in my place? or will I need to be there with my own ID?
No. They cannot.

Why even check out? Most hotels have express checkout where you don't have to do anything at all. They just slip the bill under the door the night before so that is all they would notice being left.

Hilton Osaka did not offer Express Checkout. Checkout must be completed in the lobby...

Hi! I'm CIW's sister :)
Everything about our stay here (Tokyo) went wonderfully, except check-in, which became a 45 minute headache. We arrived about 11 pm on Thanksgiving (took trains from KIX), and had to use the front desk for registration (The 37th floor Executive lounge closes at 9 pm & the last Hilton bus leaves the train station at 9:30). Our check-in guy spoke really poor English, and it became quite frustrating trying to get 3 rooms together. I had originally booked 3 Queen Exec rooms (in my, my husbands, and my sister's names). I then added a Twin Exec. room in my name, thinking that this would be the only way to get adjoining rooms. Turned out that the Exec. level has no adjoining rooms available, so we just cancelled one of the Queens at check-in. We could probably have given the room to someone else if they were to check in with us- there was no ID check for my husbands room- he was across the lobby with the kids. We asked if we could get adjoining rooms on a non-exec. floor, but still have lounge access..."sorry, no", so can we get a child rollaway in the room..."no problem" then became "for $70/night" which turned into "but it won't fit in the exec room". We finally gave up as not much was making sense. Anyhow, my kids ended up sleeping down the hall, which actually worked out pretty well. Also early during check in, our Guy put 2 laminated papers on the counter to read- all about the obvious Expedia pricing error, but how check-in's before December 1st were being honored. This seemed to be an internal memo, since there were firm instructions on what to do/ say if someone calls about their Expedia reservation (don't say anything/ give no confirmation/ refer them back to Expedia is how I remember it). Pretty much whenever we tried to ask something about the rooms, he would point to the papers in frustration. We also each had a paper sheet put under our door on the 2nd day regarding the Expedia error- I really don't know what the point was. Everything else was great though. The upstairs staff & breakfast was great. The ladies cleaning the rooms were really nice and did a fantastic job- full toiletry replacement daily (shampoo, conditioner, liquid soap, face cleanser, facial moisturizer, body lotion, after shave, shaving gel + razor, hair tonic, toothbrush/paste, hair brush, and even replaced the sewing kit and pens in the desk). Check-out at the exec lounge was incredibly easy.

This is a complete opposite from my experience in Osaka. No mention was made of Expedia or incorrect rates. No letters being pushed under the door late at night. Just perfect service in every respect! Kudos to Osaka....looks like they beat out their Tokyo brethren on this one...

Hilton Osaka did not offer Express Checkout. Checkout must be completed in the lobby...

no need to do checkout. if you prepaid the room, had no incidental charges, why not just sneak out on your way to KIX. :D :D

so I might have a problem - I may not be able to take off of the work the last day of my trip (not booked yet, just the hotel). of course I can't change the reservation because I'd get rebooked at the correct rate, but I'm wondering what to expect if I were to check out a day early? would I be charged for that night anyway, and if so, at what rate? I'm going to contact the hotel next week, and am wondering if I can essentially aruge that if they (or expedia) will honor the rate anyway, why not let me check out a day early and save yourself some money?

I wouldn't say or argue anything-- I'd just leave. I almost never visit the front desk to checkout.

I wouldn't say or argue anything-- I'd just leave. I almost never visit the front desk to checkout.

With the hotel holding your credit card number, actually checking-out in the lobby and receiving a statement of charges is the final step in assuring you got your $3 per night hotel stay.

12/11/2005

Hi everyone, just returned from Osaka, Japan, no
problem with check in, they asked how I planned on
paying, I told them it was prepaid, they checked their
file, took a form that had my name and at the bottom
said \Expedia.com, so thank you Expedia for a nice
trip, if you have any questions, feel free to ask,

again my apologies, the jet lag was horrible, we
still feel the effect after an 8 day stay, hopeful
I will get some normal rest tonight.

thank you to whoever it was that found the error
we are grateful. :) :) :) :) :)

I was so happy it worked, told my husband the
Pessimist he owe me big lol

coeur, I read your response the last time someone asked you this, but just to be sure I understand, did they rebook you, or did everything work out with the $3 rate? Thanks

If I arrive a few days late, can one of my friends check-in, in my place? or will I need to be there with my own ID?


They asked for the c.c only for additional room charge, they did ask
how I was going to pay for it, I told it was prepaid by expedia,
I had all my papers with case number from expedia and the rate,
bring that with you if they question how you are suppose to pay.

they don't care who check in lol, so long as the credit card matches
the name on the reservation, that the way I saw it.

coeur, I read your response the last time someone asked you this, but just to be sure I understand, did they rebook you, or did everything work out with the $3 rate? Thanks


Everything stayed the same, I was under 4 different reservation, the front
desk manager asked for my itinaries which showed the rate of 2.38 per night,
he consolidated all the reservation for one stay so that I didn't have to check in four different time for the same stay and that was it, I did tell the
front desk that I was there on the fare error, when I checked out, I received a bill of $34 for a small breakfast, I felt I owed them something lol, so we
ordered room service, but at checkout, nothing about room charges where
mentioned, I asked if that was all and they said yes, I told them I didn't
want to get any bills in the mail because I would not pay them, I want all bills settled upon departure.

ps bring water etc lol, they wanted $6 for a bottle of water, obviously I do not travel in the same circle as many of you do, but $6 for a 10oz can of Minute Maid orange juice?, I went across the street next to Louis Vuitton for
breakfast(across from the Hilton, after you cross the street, Bar something
decent breakfast for less than 550yen.

feel free to ask any question, so long as you have a case number from Expedia, you are good to go, enjoy the 15hr flight from DFW, it wasn't
bad? hmm

Coeur 05, thanks for posting. Hope you get some good sleep now.

Coeur, I also thank you for your success report! One question when you have time to answer: What specifically did you do to get your reconfirmation on 11/21? Called the hotel directly from the States? Something different?

Everything stayed the same, I was under 4 different reservation, the front
desk manager asked for my itinaries which showed the rate of 2.38 per night,
he consolidated all the reservation for one stay so that I didn't have to check in four different time for the same stay and that was it, I did tell the
front desk that I was there on the fare error, when I checked out, I received a bill of $34 for a small breakfast, I felt I owed them something lol, so we
ordered room service, but at checkout, nothing about room charges where
mentioned, I asked if that was all and they said yes, I told them I didn't
want to get any bills in the mail because I would not pay them, I want all bills settled upon departure.

ps bring water etc lol, they wanted $6 for a bottle of water, obviously I do not travel in the same circle as many of you do, but $6 for a 10oz can of Minute Maid orange juice?, I went across the street next to Louis Vuitton for
breakfast(across from the Hilton, after you cross the street, Bar something
decent breakfast for less than 550yen.

feel free to ask any question, so long as you have a case number from Expedia, you are good to go, enjoy the 15hr flight from DFW, it wasn't
bad? hmm

Great to hear about Coeur's success!
I want to be put on the master list as well.
Will be checking in on April 25, 2006 at the Tokyo Hilton for 6 nights.

Thanks,
Alvnmri :rolleyes:

Good stuff, thanks alot. Now to order some currency and a scarf.

Also, should I just hop into a hotel shuttle? I'll only have one checked bag and my backpack. I'm thinking that would be cheaper and easier than having my stuff delivered and taking the train in. I'll be in tokyo by the way.

Also, should I just hop into a hotel shuttle? I'll only have one checked bag and my backpack. I'm thinking that would be cheaper and easier than having my stuff delivered and taking the train in. I'll be in tokyo by the way.If you've never been to Tokyo definitely take the Airport Limousine Bus which will drop you right at the hotel. Plan on ~ 90 minutes. Train is a few minutes quicker and is cheaper, but IIRC the limo bus is ~ US$30 so not bad and it avoids the change of trains, figuring your way around, and catching the hotel shuttle from Shinjuku station.

If you've never been to Tokyo definitely take the Airport Limousine Bus which will drop you right at the hotel. Plan on ~ 90 minutes. Train is a few minutes quicker and is cheaper, but IIRC the limo bus is ~ US$30 so not bad and it avoids the change of trains, figuring your way around, and catching the hotel shuttle from Shinjuku station.
I was there for two weeks around the same dates last year, but a friend me at narita. I'm not in a huge hurry. I'll be getting in around 5 pm I think, but I plan to call or email the hilton ahead of time. I think it's worth $30 for some convenience and not having to wait on my bags. Though when the delivery people say your bags will be delivered at such and such time, they actually mean it. Amazing.

If you've never been to Tokyo definitely take the Airport Limousine Bus which will drop you right at the hotel. Plan on ~ 90 minutes. Train is a few minutes quicker and is cheaper, but IIRC the limo bus is ~ US$30 so not bad and it avoids the change of trains, figuring your way around, and catching the hotel shuttle from Shinjuku station.

Just to clarify, I believe about 50% of the trains do continue on to Shinjuku station, so a transfer is not always necessary. When we go to Tokyo for this deal, we plan to simply train over to Shinjuku and walk to the Hilton. If you've got a single roller bag, its totally manageable. I like the bus as well, but our arrival is a Thursday at 5:00 p.m., so the traffic won't be great. If you're arriving aorund this time and want to be at dinner by 7:00-8:00, you might consider the train. Don't forget if you're getting a Japan Rail Pass, your airport train transfers are included at no extra charge.

I'll be excited when January bookings are honored.

I should be golden and still hunting for airfare.

Thank you for the report. Did you ever get a cancelation email from Expedia? Or did you re-confirm the stay with them?

Everything stayed the same, I was under 4 different reservation, the front
desk manager asked for my itinaries which showed the rate of 2.38 per night,
he consolidated all the reservation for one stay so that I didn't have to check in four different time for the same stay and that was it, I did tell the
front desk that I was there on the fare error, when I checked out, I received a bill of $34 for a small breakfast, I felt I owed them something lol, so we
ordered room service, but at checkout, nothing about room charges where
mentioned, I asked if that was all and they said yes, I told them I didn't
want to get any bills in the mail because I would not pay them, I want all bills settled upon departure.

ps bring water etc lol, they wanted $6 for a bottle of water, obviously I do not travel in the same circle as many of you do, but $6 for a 10oz can of Minute Maid orange juice?, I went across the street next to Louis Vuitton for
breakfast(across from the Hilton, after you cross the street, Bar something
decent breakfast for less than 550yen.

feel free to ask any question, so long as you have a case number from Expedia, you are good to go, enjoy the 15hr flight from DFW, it wasn't
bad? hmm

I have two reservations at Tokyo Hilton for March and July. I will not be able to use my March reservations. Both the reservations have been reconfirmed by Expedia and have a hilton reservation number on them. I called expedia just now and their automated number confirmed my reservations. Should I call expedia and cancel my March reservations and ask them for the $250 voucher? I have two rooms under two different initiary numbers albiet on the same reservations. So, should I expect two vouchers?
I would appreciate advice of anyone who has done this or knows about it. Thanks very much. This is a great forum and I try to participate as often as I can.

You won't get any vouchers if you cancel now. The vouchers were only for folks who had never re-confirmed and had their reservations cancelled. Why would they want to offer it to you now? You got the deal... can't go back and say never mind, but I am happy to take compensation to save you $.

As for cancelling the reservation you won't use, don't do it. When mine was rebooked using the proper rate the Expedia agent was clear if I cannot use the reservation, do nothing. Let it cancel when I fail to show up for the first night or else I will have to pay the $25 cancellation fee, where if I just didn't show up, I would only forfeit 2 GBP.

Sit tight and do nothing.

Thanks mapleleaf for your good advice. I will sit tight and see if any good airfares popup. I did several searches, including on airlineconsolidators.com, and the best I can do for March 4-10 WAS-NRT is $1100+. This is what is holding me back from making this trip. So, let us see if the fares go down after new year. Thanks aagain.

Check out the DFW-NRT fare for just over $300 USD. It is availble for March. Then add a cheap fare to DFW from WAS and you will be good to go.

Not going to get any cheaper than that.

.................snip.............. When mine was re booked using the proper rate ......................

I am still confused about those whose reservations were "re booked using the proper rate". How did this come about? What did you do to instigate this re booking on Expedia's card?
Is this something those of us who are still holding email reconfirmations at the $3.00 price should be doing?

I have several reconfirmation emails, each saying they will honor my reservations.
Expedia shows the reservations on line at the $3.00 price.
Hilton has linked them to my HHonors number and they show up in my itineraries..but no info included.

Are we go to go at this point or is there further steps to take? :confused:

Should I call expedia and cancel my March reservations and ask them for the $250 voucher? I have two rooms under two different initiary numbers albiet on the same reservations. So, should I expect two vouchers?

I called with one of my accounts that had double bookings. Had one reservation cancelled, voucher gotten and called a few days later for the second reservation.

Hilton has linked them to my HHonors number and they show up in my itineraris.

Why do they show up in your Hilton account? There are several people saying their reservations do not show up because they are Expedia rates.

Why do they show up in your Hilton account? There are several people saying their reservations do not show up because they are Expedia rates.

I called Hilton and asked them to link my HHonors number to the bookings.
You do not get any detail on the Hilton site..but the Hilton Reservation Number and the dates are there.
Many people have done this.

I called Hilton and asked them to link my HHonors number to the bookings.
You do not get any detail on the Hilton site..but the Hilton Reservation Number and the dates are there.
Many people have done this.

OK, now I understand... People understand different things with "show up on HH".

For me - ans some others -, that means that one would see the reservation after either on the Hilton or on the HH webpage. For others, it means obviously only that their number is linked with the HH number. The latter is possible in every case.

Check out the DFW-NRT fare for just over $300 USD. It is availble for March. Then add a cheap fare to DFW from WAS and you will be good to go.

Not going to get any cheaper than that.
O.K. I tried several dates in March including leaving on the 4th and returning on the 10th, which are my ideal dates as my hotel is from Mar 5-12. I dont see any availability for the DFW-NRT fare less than $1100. What am I doing wrong? All help is appreciated. I tried ual.com, travelocity and yes expedia. Thanks.

O.K. I tried several dates in March including leaving on the 4th and returning on the 10th, which are my ideal dates as my hotel is from Mar 5-12. I dont see any availability for the DFW-NRT fare less than $1100. What am I doing wrong? All help is appreciated. I tried ual.com, travelocity and yes expedia. Thanks.


I believe the latest departure for the $324 DFW-NRT is Feb 28 and latest return for NRT-DFW is March 30.

This may be why you can't find it.

good luck

Thank you for the report. Did you ever get a cancelation email from Expedia? Or did you re-confirm the stay with them?

I guess I was one of the previous lucky one, I send them an email
letting them that I had purchased my airline ticket and didn't
want to be homeless in Osaka for my 12/3-10 trip, they emailed me back stating I was good to go from day one, I did ask them to re-sent my confirmation on 11/21, the agent said for me to just be sure to have my case number on hand if I have any problems.

I am still confused about those whose reservations were "re booked using the proper rate". How did this come about? What did you do to instigate this re booking on Expedia's card?
Is this something those of us who are still holding email reconfirmations at the $3.00 price should be doing?

I have several reconfirmation emails, each saying they will honor my reservations.
Expedia shows the reservations on line at the $3.00 price.
Hilton has linked them to my HHonors number and they show up in my itineraries..but no info included.

Are we go to go at this point or is there further steps to take? :confused:

when they pulled my card, it didn't show any rates except to say "expedia.com" I guess they just bill them directly. you are so
good to go, enjoy your trip, I already miss the place and the people.

just called the hilton automated number and my reservation is confirmed there too - at 217 yen! I think I'm good to go - expedia.com says so, hilton says so, but the hilton number did say any changes to arrivals or departures could be subject to a rate change which could mess with my potential need to leave early...I guess at this point no harm in contacting the hotel (or trying to get that last day off of work!)